• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

Bolt CEO says he let go of his entire HR team for creating problems that didn’t exist: ‘Those problems disappeared when I let them go’ 

2

The Bezos family just donated $100 million to help achieve one of Mayor Zohran Mamdani’s top campaign promises

3

Current price of oil as of May 19, 2026

1

Bolt CEO says he let go of his entire HR team for creating problems that didn’t exist: ‘Those problems disappeared when I let them go’ 

2

The Bezos family just donated $100 million to help achieve one of Mayor Zohran Mamdani’s top campaign promises

3

Current price of oil as of May 19, 2026
TechCisco Systems

Cisco and IBM’s New Partnership Is a Lot About Talk

By
Jonathan Vanian
Jonathan Vanian
Down Arrow Button Icon
By
Jonathan Vanian
Jonathan Vanian
Down Arrow Button Icon
June 30, 2016, 8:00 AM ET
Hands holding the cans on a blackboard
Ideas about Connection with Phone thread on blackboardPhotograph by Yagi Studio — Getty Images

With everyone talking about chatting technology and software bots, it was only inevitable that Cisco and IBM would get involved.

The two business technology giants said on Thursday they had partnered on integrating some of their work productivity software, like IBM’s email service and Cisco’s chat service, so that they work better with each other.

IBM (IBM) and Cisco were vague about the specifics. But they said they would provide more details in October, said Inhi Cho Suh, an IBM general manager of collaboration solutions.

Cisco (CSCO) will also use IBM’s Watson data crunching service to improve some of its business productivity software, like its WebEx online meeting tool and Spark work collaboration service. The idea is to use IBM Watson to more efficiently retrieve the correct information like spreadsheets when people search for those documents from Cisco’s software.

Get Data Sheet, Fortune’s technology newsletter.

Jens Meggers, Cisco general manager for cloud collaboration technology, said that Cisco could incorporate chat bots that would proactively perform tasks based on what users do with the workplace software tools. For instance, a chat bot may listen to a conversation between people using Cisco’s online conference tool and then follow up with each participant on the next steps via IBM’s email service.

But it’s all theoretical at this point.

Chat bots and software that can understand text and speech is a hot area in technology with companies like Microsoft (MSFT), Google (GOOG), and Facebook (FB) all talking about how bots can make people’s lives easier by booking hotels or ordering them Uber rides. The technology would automatically recognize users’ intent by monitoring their conversations online.

However, Meggers said that many competing services like Microsoft’s Cortana digital assistant are “not as broad” as what Cisco and IBM have planned.

“I can call an Uber easily,” Meggers said about how chatbots aren’t really needed for some easy chores. But when it comes to business-related work, like having chatbots automatically scheduling meetings based on conference calls, Meggers believes IBM and Cisco will be at an advantage. But that remains to be seen.

As part of the deal, IBM would gain access to chat data from users of Cisco’s Spark work messaging service. That chat data could be used to improve IBM’s Watson to better understand human language, similar to how Facebook’s artificial intelligence technology improves as it ingests more chit-chat and comments between users.

Cho Suh did not say whether IBM plans to similarly partner with other companies that specialize in workplace communication software like the hot startup Slack. IBM recently partnered with companies like Box (BOX) and DocuSign that both specialize in online documents, so it wouldn’t be totally out of the blue if IBM does a similar deal with them.

For more about Cisco, watch:

Likewise, Meggers did not say whether Cisco may eventually add another company’s data analytics technology, like Google or Microsoft, to improve its work software along with IBM Watson.

“We are working with IBM now,” said Meggers. “They are the strongest competitor in the space.”

The two companies did not disclose how the new deal would affect current prices for their respective services.

About the Author
By Jonathan Vanian
LinkedIn iconTwitter icon

Jonathan Vanian is a former Fortune reporter. He covered business technology, cybersecurity, artificial intelligence, data privacy, and other topics.

See full bioRight Arrow Button Icon

Latest in Tech

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in Tech

Accenture exec says the consulting giant is hiring more entry-level workers out of college compared to last year
Future of WorkWorkplace Innovation Summit
Accenture exec says the consulting giant is hiring more entry-level workers out of college compared to last year
By Emma BurleighMay 20, 2026
27 minutes ago
cohen
Startups & VentureAI agents
Meet the brothers who turned a homegrown AI agent into a $12 million bet on the future of work — in six weeks
By Nick LichtenbergMay 20, 2026
1 hour ago
Current price of Ethereum for May 20, 2026
Personal FinanceEthereum
Current price of Ethereum for May 20, 2026
By Joseph HostetlerMay 20, 2026
1 hour ago
microsoft
AIProductivity
America’s new AI map shows something surprising: ‘A lot of normal people are adopting AI’
By Nick LichtenbergMay 20, 2026
1 hour ago
Variational co-founders Edward Yu and Lucas Schuermann pose for a picture
CryptoCryptocurrency
Variational raises $50 million Series A to bring liquidity from traditional markets to blockchain rails
By Jack KubinecMay 20, 2026
2 hours ago
trader
CommentarySoftware
The 50-year-old law that governed every software company just broke. Here’s what replaces it
By Martin Casado and Abhishek NagarajMay 20, 2026
3 hours ago

Most Popular

Bolt CEO says he let go of his entire HR team for creating problems that didn’t exist: ‘Those problems disappeared when I let them go’ 
Workplace Culture
Bolt CEO says he let go of his entire HR team for creating problems that didn’t exist: ‘Those problems disappeared when I let them go’ 
By Preston ForeMay 19, 2026
18 hours ago
The Bezos family just donated $100 million to help achieve one of Mayor Zohran Mamdani’s top campaign promises
Politics
The Bezos family just donated $100 million to help achieve one of Mayor Zohran Mamdani’s top campaign promises
By Jake AngeloMay 12, 2026
8 days ago
Current price of oil as of May 19, 2026
Personal Finance
Current price of oil as of May 19, 2026
By Joseph HostetlerMay 19, 2026
1 day ago
Meet a 21-year-old community college student who's going to China as the first American woman welder in the trades Olympics
Future of Work
Meet a 21-year-old community college student who's going to China as the first American woman welder in the trades Olympics
By Mike Householder and The Associated PressMay 17, 2026
3 days ago
Employers are quietly pausing 401(k) matches again. The last time this happened was the 2008 recession and Covid
Personal Finance
Employers are quietly pausing 401(k) matches again. The last time this happened was the 2008 recession and Covid
By Courtney Vinopal and HR BrewMay 18, 2026
2 days ago
Spirit Airlines apologizes to all the Americans who can't afford any summer vacation flights as it shuts down
Travel & Leisure
Spirit Airlines apologizes to all the Americans who can't afford any summer vacation flights as it shuts down
By Rio Yamat and The Associated PressMay 18, 2026
2 days ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.