• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

Jensen Huang made his $172 billion fortune on AI chips. His family's $75 million gift to Vanderbilt argues art decides what technology is for

2

'The demographic dividend of the last 40 years is ending': J.P. Morgan says the world is running out of the two things that kept interest rates down

3

The $39 trillion U.S. national debt isn’t as high as Japan’s and Singapore’s relative to economy size—and yet it's still worse somehow

1

Jensen Huang made his $172 billion fortune on AI chips. His family's $75 million gift to Vanderbilt argues art decides what technology is for

2

'The demographic dividend of the last 40 years is ending': J.P. Morgan says the world is running out of the two things that kept interest rates down

3

The $39 trillion U.S. national debt isn’t as high as Japan’s and Singapore’s relative to economy size—and yet it's still worse somehow
RetailBest Buy

Best Buy has become a soap opera

By
Don Reisinger
Don Reisinger
Down Arrow Button Icon
By
Don Reisinger
Don Reisinger
Down Arrow Button Icon
July 31, 2012, 5:00 AM ET
Add Fortune on Google for similar content.

UPDATE: On Monday, August 6 founder and former chairman of Best Buy Richard Schulze submitted a proposal to the company’s board to acquire all outstanding shares for $24-to-$26 per share. That purchase price would represent a premium of 36% to 47% of Best Buy’s closing price on August 3.



FORTUNE — Over the years, countless technology retailers have groaned their way toward death. Companies like Circuit City and CompUSA were once destinations for consumers looking for the latest tech goodies. Even Babbages was popular. Now, they’re all gone. Although Systemax (SYX) bought the CompUSA and Circuit City brands, they’re not the same. And they never will be.

Until recently, that had been good news for rival Best Buy (BBY). From headquarters in Richfield, Minnesota, the company watched competitors fail and found ways to compete with online retailers like Amazon (AMZN). It branched out, for example, into services like the Geek Squad, a sort of roving version of Apple’s (AAPL) in-store “geniuses.” Still, Best Buy is now itself in deep trouble. And unlike its old brick-and-mortar competitors, which died mainly from external forces, it appears that internal chaos — as much as tough competition — is tearing it apart.

Let’s start with the chaos.

MORE: Google’s playbook won’t work at Yahoo

In April, then-CEO Brian Dunn resigned from his post after he allegedly engaged in “an extremely close personal relationship with a female employee that negatively impacted the work environment.” An investigation by the company’s Audit Committee revealed in May that Dunn had given the person $600 and had contacted her “by cell phone at least 224 times, including 33 phone calls, 149 text messages, and 42 picture or video messages.”

The fallout from that relationship, which the audit committee said was “not romantic or otherwise improper,” didn’t end with Dunn’s dismissal. The audit committee also found that Best Buy founder and then-chairman, Richard Schulze, knew of the relationship last December, and failed to inform the audit committee, human resources, or any board member. That conduct, the committee argued, was “inappropriate,” and prompted Schulze to step down as chairman.

With an interim CEO and new chairman in place, Best Buy’s soap opera appeared to be over. Or not.

MORE: Dark days ahead for Netflix?

The New York Times reported in June that Schulze, who still owns 20.1% of Best Buy, was in talks with bankers to seize control of the company and take it private. Whether he’d team with major investors to acquire remaining shares or dump his current holdings to enter into a deal with would-be buyers remains unclear. If nothing else, media reports suggested Schulze may be lurking, waiting for an opportunity that may be around the corner. Best Buy shares are down 24% since the beginning of the year and a whopping 38% since last summer. With a market capitalization of $6.04 billion as of this writing, its woes have made it more affordable than ever.

Worse yet, the company is facing all kinds of external pressures and financial struggles that could send its share price lower still. At first glance, Best Buy’s financial performance might not appear to be so concerning. During the company’s first fiscal quarter ended May 5, it posted a profit of $158 million on revenue of $11.6 billion. Its revenue was up nearly $300 million over the same period last year. However, Best Buy’s profit was down from the $212 million it generated in the prior year.

That wasn’t the only sour note. The company reported that its revenue per square foot of retail space remained unchanged year-over-year — a major problem — and its operating income per store was down 13%. It was that reality that interim CEO Mike Mikan acknowledged in his statement to investors accompanying the earnings report. “We know we have to better adapt to the new realities of the marketplace, and we are creating a long-term plan designed to make Best Buy more relevant with customers and position the company for sustained, profitable returns in the years ahead,” he tried to reassure investors.

MORE: As Google launches products, regulatory woes linger

The issue for Best Buy is its costs are simply too high. Best Buy was paying for 42.4 million square feet of retail space last quarter – a figure that Amazon, Overstock, and other online retailers obviously don’t need to worry about. And in order to generate a profit, Best Buy is forced to incorporate that cost into its products, pushing prices up and prompting consumers to go online. It’s not a new issue, for sure, but it’s an increasingly worrisome one.

To combat that, Best Buy announced earlier this year that it would close 50 of its underperforming stores. As of May 12, the company had closed 41 of those retail locations. The store closures are part of a broader restructuring that includes reducing costs in its corporate support function and cutting its cost of goods sold. All told, Best Buy hopes to save $800 million by fiscal 2015.

But exactly what the company will look like – and whether it’ll be public – by then remains to be seen. After all, brick-and-mortar tech retailers have slid down a slippery slope before, crashing and burning in nearly every case. All without the theatrical preamble of an ousted founder.

About the Author
By Don Reisinger
See full bioRight Arrow Button Icon
Add Fortune on Google for similar content.

Latest in Retail

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • TikTok icon
  • YouTube icon

Latest in Retail

Photo of retailer Wildberries
PoliticsUkraine
Ukraine’s drone strikes on Russia’s Amazon rival’s warehouses hit military supply chain and shake public morale
By The Associated Press and Dasha LitvinovaJuly 24, 2026
9 hours ago
shop
EnergyInflation
Oil at $100 is pushing up costs from gas pumps to grocery aisles
By Cathy Bussewitz, Mae Anderson, Anne D'Innocenzio and The Associated PressJuly 24, 2026
11 hours ago
craig
CommentaryPharmaceutical Industry
Big pharma’s patent cliff meets a new biotech Cold War: We need to outrun China, not outlaw it
By Craig GarthwaiteJuly 24, 2026
12 hours ago
tim
Commentarysmartphones and mobile devices
NYU Stern pricing expert: There’s a hidden ‘AI tax’ hitting Apple, Dell — and your next phone
By Srikanth JagabathulaJuly 24, 2026
12 hours ago
cc
AISocial Media
Coke on its rebrand accidentally nailing Gen Z’s ‘fridge cigarette’ joke: ‘building on on the things people already know and love’
By Tatiana SatauaJuly 23, 2026
1 day ago
cinerama
Arts & EntertainmentHollywood
Hollywood’s iconic Cinerama Dome to reopen under deal with Sony, Alamo Drafthouse
By The Associated PressJuly 22, 2026
2 days ago

Most Popular

Jensen Huang made his $172 billion fortune on AI chips. His family's $75 million gift to Vanderbilt argues art decides what technology is for
Big Tech
Jensen Huang made his $172 billion fortune on AI chips. His family's $75 million gift to Vanderbilt argues art decides what technology is for
By Sydney LakeJuly 23, 2026
2 days ago
'The demographic dividend of the last 40 years is ending': J.P. Morgan says the world is running out of the two things that kept interest rates down
Economy
'The demographic dividend of the last 40 years is ending': J.P. Morgan says the world is running out of the two things that kept interest rates down
By Eleanor PringleJuly 24, 2026
16 hours ago
The $39 trillion U.S. national debt isn’t as high as Japan’s and Singapore’s relative to economy size—and yet it's still worse somehow
Economy
The $39 trillion U.S. national debt isn’t as high as Japan’s and Singapore’s relative to economy size—and yet it's still worse somehow
By Sasha RogelbergJuly 23, 2026
1 day ago
The millennial generation has split, new Fed research shows: Those over 35 are edging toward boomer-style wealth, while everyone else falls behind
Real Estate
The millennial generation has split, new Fed research shows: Those over 35 are edging toward boomer-style wealth, while everyone else falls behind
By Nick LichtenbergJuly 22, 2026
2 days ago
Current price of oil as of July 24, 2026
Personal Finance
Current price of oil as of July 24, 2026
By Joseph HostetlerJuly 24, 2026
14 hours ago
Turns out Dead Internet Theory was right: AI agents are eating the Web, growing by nearly 8,000% and rewiring the Internet's business model
AI
Turns out Dead Internet Theory was right: AI agents are eating the Web, growing by nearly 8,000% and rewiring the Internet's business model
By Mia OsmonbekovJuly 23, 2026
1 day ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.