• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Is something wrong with Google?

By
Scott Olster
Scott Olster
Down Arrow Button Icon
By
Scott Olster
Scott Olster
Down Arrow Button Icon
February 17, 2011, 1:20 PM ET

By Kevin Kelleher, contributor



What is going on with Google? Sure, today President Obama will be meeting with Eric Schmidt at a tech executive meet-up in Silicon Valley, but he almost seems an also-ran compared to the attention focused on two other confirmed attendees, Apple (AAPL) CEO Steve Jobs and Facebook creator Mark Zuckerberg. In fact, each month, it looks more like this is Facebook’s world — the world of the social web — and Google is just growing irrelevant inside it. (Just today, Google made an announcement that it would do a better job adding social data to its search product, essentially admitting that’s what users want from it.) Search, in fact, may be broken, as cunning SEO spammers outwit Google’s once-formidable algorithms. Each new feature the company rolls out seems like another quaint addition to its museum of unmonetized innovations.

It almost looks like Google’s (GOOG) best years are behind it only 12 years after its founding. The stock has moved sideways for the last three years. Top talent is defecting Google for Facebook, with some citing its “unwieldy” culture. The company has responded by spending more — 10% raises, across the board — and plans to hire thousands more. But a rejiggering of the “triumvirate” managing Google for the last decade came across as an acrimonious breakup.

As Google enters a new period with co-founder Larry Page taking over as CEO, it’s going to become one of two companies. The first Google is Yahoo (YHOO) redux — a onetime web giant managed by a founder who thrashes about for solutions to reverse an inevitable decline. The second Google is the company Page and Sergey Brin wanted Google to be all along — a vast platform powered by artificilal intelligence to organize all the world’s information — which is just getting started.

The first scenario may have more currency right now, but I think we’ll start to see the second scenario start to prevail in the next few years. Right now, Google is in a period of short-term chaos with defecting employees and management changes and new rivals like Facebook.

Google’s founders have uttered their mantra of organizing the world’s information so many times in the past decade it feels like a hollow cliché. But the company has hewed to it to an impressive degree. In an interview in October 2000, Page — who was Google’s CEO at the time — said, “Basically, artificial intelligence would be the ultimate version of Google. So we have the ultimate search engine that would understand everything on the Web. It would understand exactly what you wanted, and it would give you the right thing. That’s obviously artificial intelligence, to be able to answer any question, basically, because almost everything is on the Web, right?”

Back in 2002, Page talked of a search engine “which would understand exactly what you wanted when you typed in a query, and it would give you the exact right thing back.” In a 2004 interview with Playboy, Brin spoke of moving beyond search engines “to having the entirety of the world’s information as just one of our thoughts.” For example, Brin said, you could say into a phone “what you want to search for, and it will be pulled up.”

These innovations may have sounded futuristic at the time, but today they are standard features of Google’s search engines and its Android ecosystem. By 2006, Brin was dreaming of a technology we now know of as autocomplete, as well as the simultaneous translation of Google Translate and the optical character recognition of Google Goggles. (More AI quotes from Page and Brin can be found here.)

In 2011, search is less central to the web, as it evolves into a more complex, social structure where discovery through your contacts matters as much as search. So if Google were committed to search alone, its future would be limited. The company’s failure to offer a popular social network underscores this perception. But when Google imagines artificial intelligence, it’s not thinking of a computer that can win on Jeopardy. It’s thinking of something at once much broader than social networks but that is assembled piece by piece.

Already, Google’s AI features are finding their way into the social web. Follow Finder analyzes your social graph to find new people to follow on Twitter. Google Transliteration lets me send updates to my Japanese speaking friends simply by typing the phonetic words. And Google Translate has improved with great strides recently. It still has bugs, but many translations have a natural, often colloquial feel to them. Here, for example, is Google’s translation of the first pages of
The Savage Detectives
.

Google Labs and Google’s blog show a slow, steady production of innovations for search, maps, gmail, apps, Chrome and Android – each by itself too incremental to be game changing, but each a small step towards Google’s goal of being an AI platform for everyday devices: Google Body, WalkieTalkie, the Google Art Project, the Ngram Viewer.

Taken as a whole, this network of micro-innovations is broader than what Facebook is offering. But Facebook is winning on several other fronts. Users are spending more online time on Facebook’s site, so ad dollars are migrating there as well. Engineering talent is also flowing from Google to Facebook, drawn by its startup culture and promise of pre-IPO options.

Meanwhile, most of the innovations coming out of Google aren’t making money. Investors are often impatient with the time Google needs to monetize technologies: Nearly five years after Google bought YouTube, the video site is finally showing a profit. And while mobile ads are covering the costs of developing and maintaining Android, the mobile OS is far from the profit machine that iOS is for Apple.

But Google doesn’t need to monetize these new initiatives as long as search continues to deliver growing profits. And in time, Google Body could serve ads for health care, or Maps could include local ads that notify users of nearby bargains. For now, slapping ads on new products would strangle their adoption.

The risk with Google’s steady stream of new features is that most will not click with enough consumers. But it’s just as likely that people will tire of Facebook’s walled garden and migrate over time to a more open, socially-structured web that exists beyond the Facebook empire. That open web is the realm Google has helped us navigate for the past decade through search.

If the AI platform Google is building piecemeal proves to be as helpful in navigating a post-Facebook web as its search engine was before we all joined social networks, then it’s future is far from over. It’s only now beginning.

About the Author
By Scott Olster
See full bioRight Arrow Button Icon

Latest in

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • Future 50
  • World’s Most Admired Companies
  • See All Rankings
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Editorial Calendar
  • Press Center
  • Work At Fortune
  • Diversity And Inclusion
  • Terms And Conditions
  • Site Map
  • About Us
  • Editorial Calendar
  • Press Center
  • Work At Fortune
  • Diversity And Inclusion
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in

Exclusive: Senator presses DOJ and Treasury over status of Binance monitors after $1.7 billion in Iran-linked crypto flows
CryptoIran
Exclusive: Senator presses DOJ and Treasury over status of Binance monitors after $1.7 billion in Iran-linked crypto flows
By Ben WeissApril 17, 2026
3 minutes ago
A mother and child shopping.
EconomyInflation
If the economy feels even worse for you than the inflation data says, that might be because childcare isn’t deemed a ‘necessity’
By Eleanor PringleApril 17, 2026
15 minutes ago
The world holds its breath: Trump says Iran war will end ‘pretty soon’ as uranium deal is in sight
EconomyMarkets
The world holds its breath: Trump says Iran war will end ‘pretty soon’ as uranium deal is in sight
By Jim EdwardsApril 17, 2026
1 hour ago
Top CD rates today, April 17, 2026: Lock in up to up to 4.20%
Personal FinanceCertificates of Deposit (CDs)
Top CD rates today, April 17, 2026: Lock in up to up to 4.20%
By Glen Luke FlanaganApril 17, 2026
1 hour ago
Today’s top high-yield savings rates: Up to 5.00% on April 17, 2026
Personal FinanceSavings accounts
Today’s top high-yield savings rates: Up to 5.00% on April 17, 2026
By Glen Luke FlanaganApril 17, 2026
1 hour ago
Pope Leo XIV waves
SuccessWealth
Pope Leo warned the world is in ‘big trouble’ if Elon Musk becomes the first trillionaire
By Preston ForeApril 17, 2026
1 hour ago

Most Popular

Jeff Bezos pledged $10 billion for climate change. With the 2030 clock ticking, his wife, Lauren Sánchez Bezos, is leading the charge to spend it
Environment
Jeff Bezos pledged $10 billion for climate change. With the 2030 clock ticking, his wife, Lauren Sánchez Bezos, is leading the charge to spend it
By Sydney LakeApril 15, 2026
2 days ago
A world going broke: IMF says America's $39 trillion national debt is actually a global problem—and AI may be the only rescue
Economy
A world going broke: IMF says America's $39 trillion national debt is actually a global problem—and AI may be the only rescue
By Nick LichtenbergApril 16, 2026
15 hours ago
Germany already told its workers to ditch four-day weeks and work-life balance. Now the government wants to cut their pay for calling in sick, too
Success
Germany already told its workers to ditch four-day weeks and work-life balance. Now the government wants to cut their pay for calling in sick, too
By Orianna Rosa RoyleApril 16, 2026
1 day ago
MacKenzie Scott is bypassing the Ivy League and rewriting the $79 billion higher ed playbook by giving to HBCUs and community colleges
Politics
MacKenzie Scott is bypassing the Ivy League and rewriting the $79 billion higher ed playbook by giving to HBCUs and community colleges
By Sydney LakeApril 16, 2026
20 hours ago
Current price of oil as of April 16, 2026
Personal Finance
Current price of oil as of April 16, 2026
By Joseph HostetlerApril 16, 2026
23 hours ago
Billionaire philanthropist MacKenzie Scott has donated again—a week after gifting millions to a college, she's just given $70 million to Meals on Wheels America
Success
Billionaire philanthropist MacKenzie Scott has donated again—a week after gifting millions to a college, she's just given $70 million to Meals on Wheels America
By Emma BurleighApril 13, 2026
4 days ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.