• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Analysts weigh in on iPhone Death Grip

By
Philip Elmer-DeWitt
Philip Elmer-DeWitt
Down Arrow Button Icon
By
Philip Elmer-DeWitt
Philip Elmer-DeWitt
Down Arrow Button Icon
July 14, 2010, 7:03 AM ET

Not that big a deal, is their consensus. The market, naturally, ignores them.



On Monday, Consumer Reports decided it couldn’t recommend the iPhone 4. On Tuesday and Wednesday, analysts who track Apple (AAPL) offered clients their take on what it means for the company.

Morgan Stanley’s Katy Huberty saw it as a “PR problem that Apple needs to address to preserve the brand and loyal customer base.” Kaufman Bros.’ Shaw Wu noted that Apple still can’t build iPhone 4s fast enough to meet demand.

A Toyota-style product recall was seen as unlikely, despite chatter from a crisis management expert who handled the Monica Lewinsky affair for Bill Clinton, although RBC’s Mike Abramsky estimated that every week Apple waits adds another $200 million to its cost.

Several analysts suggested that offering users a free $29 Bumper would be a relatively painless solution. Piper Jaffray’s Gene Munster estimated the price of such a fix: $178.5 million, or 1% of Apple’s estimated operating income for fiscal 2011, something Apple — with $41.7 billion in the bank — could easily afford.

The market, of course, ignored the analysts’ advice. By Tuesday morning the stock had fallen $15.42 (6.3%) from Monday’s high, creating what some traders saw as buying opportunity in advance of next week’s earnings report. By the end of the day, shares had recovered some of the lost territory and closed at $251.80.

Below: Excerpts from the analysts’ reports.

Morgan Stanley’s Katy Huberty: “Antenna Concerns Need To Be Addressed”

We view this as more of a PR issue that Apple needs to address to preserve the brand and loyal customer base than a serious reception issue for most users. We don’t see a full product recall as likely but believe Apple would benefit from extending concessions to any customers experiencing issues and/or providing more details about how it can fix the problem in future production runs.

Barclays Capital’s Ben Reitzes: “Get an iPhone Bumper”

As users, we have experienced some issues w/call drops; however, we have found drops go away after attaching a bumper accessory, which is quite useful anyway. In our experience, concerns around product issues tend to be overblown – AAPL will issue a software update & also work on fixing the issue. To date, we have not seen any overwhelming evidence of iPhone 4 units being returned. We do not believe these issues will materially impact AAPL’s product momentum.

BMO Capital’s Keith Bachman: “iPhone Disruptions”

Source: BMO Capital

a) Based on interviews with 25 AT&T store reps, we believe that demand remains strong and returns have been few [see chart], and b) based on Asian supply chain checks, we do not believe that Apple has made cuts to production levels. Moreover, even if Apple were to give away bumpers to completely eliminate this problem, the financial impact would be minimal.

Kaufman Bros.’ Shaw Wu: “Growing Antenna Attention Could Create Risk”

We view this conclusion by CR as negative and could create an overhang. So far, in our supply chain and industry checks, we have not seen any change in build plans or demand patterns and thus we are not changing our estimates looking for 7.5 million iPhones in the June quarter and 40 million in C2010. In fact, our sources indicate that Apple is still having difficulty keeping up with strong demand due to screen supply constraints. Should this antenna issue become a bigger deal, there could be risk to our as well as consensus iPhone estimates.

J.P. Morgan’s Mark Moskowitz: “Negative Review of iPhone 4 Turns Up the Heat on Apple”

At this point, concerns around iPhone 4 reception do not appear to be impacting demand, but we think there are risks when a well-respected product rating agency such as Consumer Reports issues an unfavorable report. We continue to expect a fix from Apple, whether the solution is software or hardware-related. [By Wednesday, Moskowitz was a bit more concerned: “While we think it is somewhat premature to consider a recall to be impending, we believe there could be merit for one if a software remedy does not manifest. Asking a customer to use a bumper accessory is not a permanent or user-friendly fix, in our view.”]

Piper Jaffray’s Gene Munster: “iPhone 4 Issue Reaches Boiling Point”

One option for Apple is to give away Bumper cases it currently sells for $29. Assuming 85% of all iPhones sold over the next year are iPhone 4s and Apple gives a Bumper away to every iPhone 4 customer, we estimate the company would give away 36m cases at a $5 cost per case for a total cost of $178.5m (1% of Operating Income over that time period). A second is option is for Apple to do nothing; as we’ve mentioned, we estimate that only 25% of iPhone users are periodically affected by the issue, and Apple could weather the storm by letting the current demand for the iPhone speak for itself. The third option is a recall, which we see as a highly unlikely scenario given the issue is completely resolved with a case, which is a significantly less expensive solution for the company.

Citigroup’s Richard Gardner: “Buy on weakness”

While bridging two portions of the antenna with one’s hand on the lower-left corner of the phone does cause signal degradation, it does not typically result in dropped calls unless the signal from the cell tower is already weak. Excluding this issue, overall signal reception on iPhone 4 seems at least as good, if not slightly better, than reception on the iPhone 3GS.

RBC Capital’s Mike Abramsky: “iPhone 4 Antenna Issues — Thoughts and Possibly Scenarios”

We view related weakness around this issue as a buying opportunity, given (1) we believe Apple may inevitably do what is necessary to correct the problem and apologize; (2) while the fix may come at some cost, Apple can easily afford it; and (3) we expect iPhone 4 demand may rebound quickly, still outpacing supply and – along with global channel fill — may mitigate possible near-term slowdown in sell-through. The issue, in our opinion, is likely to blow over with media and consumers refocusing on iPhone 4’s appeal, market opportunity, and strong demand.

UPDATE: The outlier, judging from Barrons‘ report, is Bernstein’s Toni Sacconaghi, who told clients he sees a larger problem in what he calls an “emerging pattern of hubris” in the company’s approach to a long list of issues. These include Apple’s refusal to fully discuss Steve Jobs’s health, its attack on Adobe Flash, its restrictions on app developers, its aggressive probe of the lost iPhone prototype and, bizarrely, “its refusal to discuss plans for large cash position.”

“The worry,” he writes, “is that collectively these issues may over time begin to impact consumer’s perceptions of Apple, undermining its enormous prevailing commercial success.”

Although Sacconaghi agrees that an iPhone 4 recall is “highly unlikely,” he priced out the cost: $1.5 billion.

See also:

  • iPhone 4: The Consumer Reports fiasco
  • Diagram: The iPhone 4’s lost bars
  • How bad is the iPhone 4’s signal loss?
  • The iPhone 4 Death Grip saga

[Follow Philip Elmer-DeWitt on Twitter @philiped]

About the Author
By Philip Elmer-DeWitt
See full bioRight Arrow Button Icon

Latest in

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • Future 50
  • World’s Most Admired Companies
  • See All Rankings
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Editorial Calendar
  • Press Center
  • Work At Fortune
  • Diversity And Inclusion
  • Terms And Conditions
  • Site Map
  • About Us
  • Editorial Calendar
  • Press Center
  • Work At Fortune
  • Diversity And Inclusion
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in

Teen boys are dating their AI chatbots—and experts warn opting out of real relationships could hurt their careers in the future
SuccessThe Promotion Playbook
Teen boys are dating their AI chatbots—and experts warn opting out of real relationships could hurt their careers in the future
By Orianna Rosa RoyleApril 17, 2026
9 minutes ago
Current refi mortgage rates report for April 17, 2026
Personal FinanceReal Estate
Current refi mortgage rates report for April 17, 2026
By Glen Luke FlanaganApril 17, 2026
12 minutes ago
Current ARM mortgage rates report for April 17, 2026
Personal FinanceReal Estate
Current ARM mortgage rates report for April 17, 2026
By Glen Luke FlanaganApril 17, 2026
12 minutes ago
Mortgage rates today, April 17, 2026
Personal Financemortgages
Mortgage rates today, April 17, 2026
By Glen Luke FlanaganApril 17, 2026
12 minutes ago
Could United and American airlines really merge? 5 key questions about a blockbuster deal
C-SuiteAirline industry
Could United and American airlines really merge? 5 key questions about a blockbuster deal
By Shawn TullyApril 17, 2026
13 minutes ago
Food companies are finally cutting prices. PepsiCo shows it’s worth it
EconomyFortune 500
Food companies are finally cutting prices. PepsiCo shows it’s worth it
By Phil WahbaApril 17, 2026
13 minutes ago

Most Popular

Jeff Bezos pledged $10 billion for climate change. With the 2030 clock ticking, his wife, Lauren Sánchez Bezos, is leading the charge to spend it
Environment
Jeff Bezos pledged $10 billion for climate change. With the 2030 clock ticking, his wife, Lauren Sánchez Bezos, is leading the charge to spend it
By Sydney LakeApril 15, 2026
2 days ago
A world going broke: IMF says America's $39 trillion national debt is actually a global problem—and AI may be the only rescue
Economy
A world going broke: IMF says America's $39 trillion national debt is actually a global problem—and AI may be the only rescue
By Nick LichtenbergApril 16, 2026
11 hours ago
Germany already told its workers to ditch four-day weeks and work-life balance. Now the government wants to cut their pay for calling in sick, too
Success
Germany already told its workers to ditch four-day weeks and work-life balance. Now the government wants to cut their pay for calling in sick, too
By Orianna Rosa RoyleApril 16, 2026
1 day ago
MacKenzie Scott is bypassing the Ivy League and rewriting the $79 billion higher ed playbook by giving to HBCUs and community colleges
Politics
MacKenzie Scott is bypassing the Ivy League and rewriting the $79 billion higher ed playbook by giving to HBCUs and community colleges
By Sydney LakeApril 16, 2026
16 hours ago
Current price of oil as of April 16, 2026
Personal Finance
Current price of oil as of April 16, 2026
By Joseph HostetlerApril 16, 2026
19 hours ago
Billionaire philanthropist MacKenzie Scott has donated again—a week after gifting millions to a college, she's just given $70 million to Meals on Wheels America
Success
Billionaire philanthropist MacKenzie Scott has donated again—a week after gifting millions to a college, she's just given $70 million to Meals on Wheels America
By Emma BurleighApril 13, 2026
4 days ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.