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A store worker discusses a merchandise return with a customer at the counter
TechMeet the $465 million startup UPS acquired that helps solve the ‘free returns’ nightmare that Amazon fueled
By Jason Del ReyAugust 21, 2024
SuccessBosses are outfitting workers with everything from cooling hats to bracelets that measure body heat to protect them in heatwaves
By Dorany Pineda, Kendria LaFleur and The Associated PressJuly 24, 2024
FinanceFedEx stock rockets almost 16% on earnings beat—and BofA boosts its price target
By Luisa BeltranJune 26, 2024
MagazineAI isn’t coming for your job—at least not yet
By Jeremy KahnMay 19, 2024
NewslettersUPS CFO Brian Newman is departing. But the firm’s CEO is a finance veteran who helped Home Depot survive
By Sheryl EstradaMay 8, 2024
Postmaster General Louis DeJoy
LeadershipThe Trump donor whom Biden can’t fire is running the U.S. Postal Service directly into the ground—just what everyone warned about when he was confirmed during the pandemic
By Sydney LakeApril 10, 2024
Louis DeJoy
RetailPostal Service dumps FedEx for UPS as primary air cargo carrier as it looks to slash $3 billion in costs
By Michelle Chapman and The Associated PressApril 1, 2024
Brady Brewer sits between two executives at Starbucks investor day
LeadershipAs companies drop CMO titles, marketers may want to consider the COO role
By Lila MacLellanApril 1, 2024
UPS CEO Carol Tome
NewslettersAI is leading to job losses, but not in the way people feared
By Jeremy KahnFebruary 13, 2024
Photo of a UPS truck
SuccessUPS delivers 12,000 job cuts to management months after historic deal for unionized drivers—yet another sign the pendulum is swinging toward blue-collar workers
By Chloe BergerJanuary 30, 2024
RetailOver 1 in 4 U.S. consumers have been the victim of package theft, a recent survey found. Here’s what you need to know about ‘porch piracy’
By Haleluya Hadero and The Associated PressDecember 21, 2023
UPS CEO Carol Tome speaks on stage
LeadershipThe pandemic CEO: How executives who came to power forged the blueprint for a new kind of leader
By Lila MacLellan and Phil WahbaDecember 19, 2023
RetailAmazon is set to deliver 5.9 billion packages this year—more than UPS or FedEx in a big reversal
By Chris MorrisNovember 27, 2023
Fran Drescher
SuccessFrom the ‘Nanny’ to Fain the firebrand to the man who made UPS pay $170,000, here are the new faces shaking up America’s top unions
By The Associated PressSeptember 18, 2023
UPS chief executive Carol Tome
CompaniesUPS denies union claim that blockbuster pay deal that will see drivers haul in $170,000 a year will cost shareholders $30 billion
By Christiaan HetznerSeptember 13, 2023
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