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CONNECTING WITH YOUR CUSTOMERS With a pandemic and intense political divisions—not to mention ever-evolving digital tools—connecting with your customers has never been more complex. But this can also be a time for brands to reach out with meaningful messages, to be authentic and transparent, and to embrace a more inclusive vision. We hear from a diverse range of leaders on how their engagement with customers has shifted. Julia Hartz, Co-founder and CEO, Eventbrite Steven Wolfe Pereira, Co-founder and CEO, Encantos Cathy Polinsky, Vice President, Engineering, Shopify Moderator: Phil Wahba, FORTUNE
ConferencesCOVID-19 has radically changed how companies relate to their customers
By Jonathan VanianDecember 1, 2021
2021 holiday tipping guide. How much should you give?
Finance2021 holiday tipping guide. How much should you give?
By Chris MorrisDecember 1, 2021
Toys ‘R’ Us is back in the mall
RetailToys ‘R’ Us is back in the mall
By Chris MorrisDecember 1, 2021
INF.0122.Inflation-America's Raise
MagazineThe Great Raise is the solution to the Great Resignation
By Rob WalkerDecember 1, 2021
How Levi’s and Rent the Runway rode a pandemic sales boost
ConferencesHow Levi’s and Rent the Runway rode a pandemic sales boost
By Dan ReillyNovember 30, 2021
Day 1 - CSI Casas Novas In A Coruna 2018
RetailInditex boss Pablo Isla picked the perfect time to leave the fast-fashion giant
By Sophie MellorNovember 30, 2021
Rise of the (fast food) robots: How labor shortages are accelerating automation
CommentaryRise of the (fast food) robots: How labor shortages are accelerating automation
By Michael JosephNovember 29, 2021
Retailers need technology more than ever to win brand loyalty this holiday season
CommentaryRetailers need technology more than ever to win brand loyalty this holiday season
By Carrie TharpNovember 26, 2021
Macy's CEO Jeff Gennette
MagazineMacy’s CEO says deals aren’t dead—but how you’ll get them is changing
By Phil WahbaNovember 26, 2021
What’s open (and closed) on Thanksgiving 2021
RetailWhat’s open (and closed) on Thanksgiving 2021
By Chris MorrisNovember 24, 2021
Chipotle CEO Brian Niccol reflects on the pre-pandemic change that kept burritos moving
LeadershipChipotle CEO Brian Niccol reflects on the pre-pandemic change that kept burritos moving
By Fortune EditorsNovember 24, 2021
Consumers are already spending heavy for holiday 2021 gifts
RetailConsumers are already spending heavy for holiday 2021 gifts
By Chris MorrisNovember 24, 2021
Christmas trees will cost a lot more this year
RetailChristmas trees will cost a lot more this year
By Chris MorrisNovember 24, 2021
Photo of girl playing with toy dinosaurs and cars
RetailWhy some retailers are shelving boys’ and girls’ sections
By Fortune EditorsNovember 23, 2021
Best Buy is latest retailer to see spike in shoplifting
RetailBest Buy is latest retailer to see spike in shoplifting
By Phil WahbaNovember 23, 2021
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