San Francisco, CA - May 4, 2018: Coinbase Head of Customer Support/Operations Tina Bhatnagar stands for a portrait in their San Francisco headquarters. (Photo by Christie Hemm Klok for The Washington Post via Getty Images)Christie Hemm Klok — The Washington Post/Getty Images
Last year’s crypto-mania brought a customer relations crisis for Coinbase as it struggled to meet a surge in volume. Coinbase responded by hiring Bhatnagar, a battle-tested Twitter veteran. In a few short months, she put out the fires. Now the company’s customer reputation is on the rise.
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