Best Workplaces in Aging Services Methodology (2020)

To determine the 2020 Best Workplaces in Aging Services, Fortune partnered with the people analytics firm Great Place to Work® to analyze anonymous survey feedback representing more than 189,159 U.S. employees working in Senior Housing & Care and At-Home Care in the Aging Services industry in the United States.

Employees responded to over 60 survey questions describing the extent to which their organization creates a Great Place to Work For All™. Eighty-five percent of the evaluation is based on what employees say about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do. Great Place to Work analyzes these experiences relative to each organization’s size, workforce make up, and what’s typical relative to their peers in the industry.

The remaining 15 percent of the rank is based on an assessment of all employees’ daily experiences of innovation, the company’s values, and the effectiveness of their leaders, to ensure they’re consistently experienced.

To be considered, companies had to meet the Great Place to Work-Certified standard. To ensure survey results truly represent all employees, Great Place to Work requires that Trust Index© survey results are accurate to a 95% confidence level with a 5% margin of error or better. We review any anomalies in survey responses, news and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results. Companies appear on either an At-Home Care or Senior Housing & Care list segment. All At-Home Care companies appear on the same list, regardless of their size. Senior Housing & Care companies are divided into large and small or medium companies. Those Senior Housing & Care companies with 10 to 999 people were considered for the small and medium category; those with 1,000 employees or more were considered for the large category.

To find out more about how to become Great Place to Work Certified™ or to apply to this or other Best Workplaces lists, visit