Methodology for Fortune 100 Best Companies to Work For (2023)
Great Place To Work® has been surveying employees around the world about their workplace experiences for 30 years. We have developed a set of themes and metrics that not only predict whether employees feel their workplace is great, but predict retention, agility, and overall business success.
Using our proprietary Trust Index™ survey, we measure the core of what we know creates great workplaces—key behaviors that drive trust in management, connection with colleagues, and loyalty to the company.
The survey enables employees to share confidential quantitative and qualitative feedback about their organization’s culture by responding to 60 statements on a five-point scale and answering two open-ended questions.
Employees tell us whether leaders are accessible, communicate honestly and clearly, and if their actions match their words. They tell us whether they feel respected as individuals, if they receive training benefits, appreciation, support for their well-being and opportunities to contribute. They tell us whether they believe their company is fair related to pay, profits, promotions, recognition, favoritism and opportunities. They tell us if they are proud of their work, their team, and their company and if they feel they make a difference, and their work is meaningful. And they tell us whether they enjoy the people they work with, feel cared for and can be themselves.
List rankings are based on this employee feedback, which we analyze to determine the extent to which this experience is shared by the full workforce. Great Place To Work measures the differences in survey responses across demographic groups and roles within each organization to assess both the quality and consistency of the employee experience. Statements are weighted according to their relevance in describing the most important aspects of an equitable workplace.
The best companies create great work experiences not just for management, but also for their part-time employees on the front lines, for those who’ve just joined and those who’ve spent their whole career there, for every race and ethnicity, gender, neurotype, or other demographic in the organization – we look at it all. Companies with the broadest set of employees who report positive workplace experience receive the highest rankings on lists.
In addition to analyzing employee feedback for the Fortune 100 Best Companies to Work For® list we also consider what a company can tell us about their programs and workplace strategy. Each company also answers six essay questions that provide greater insight into how, and why the organization is great for all people. Responses are rigorously evaluated and cross-reviewed according to Great Place To Work’s research-driven criteria. From what companies share in datapoints and essays, we identify the organizations that offer the most generous, caring and innovative programs reflecting a genuine commitment to meet the diversity of their people’s needs inside and outside the workplace as validated by what employees themselves report in survey results.
Surveys must meet strict requirements for how they are distributed and the percentage of employees who respond to ensure they accurately represent honest feedback from the company’s full population. While essay responses provide important context for rankings, only survey data can garner a list placement. To be eligible for the Fortune 100 Best Companies to Work For list, employers must have 1,000 or more employees in the U.S. and cannot be a government agency. In the last year, Great Place To Work surveyed companies employing 7.5 million people in the US and received 1.3 million survey responses. Of those, over half a million responses were received from employees at companies who were eligible for the 2023 100 Best and this list is based on their feedback.
Research: Scott DeCarlo. With additional reporting by Alicia Adamczyk, Chloe Berger, Alena Botros, Lucy Brewster, Paolo Confino, Kinsey Crowley, Eric Danton, Andrea Guzman, Chris Morris, Prarthana Prakash, Jane Thier, Ben Weiss, and Trey Williams.
Contributors from Great Place to Work include CEO Michael C. Bush, Roula Amire, Nancy Cesena, Zachary D’Amato, Sarah Lewis-Kulin, Kristyn Lukjan, Devyani Mahajan, Travis Minetti, Kim Peters, and Otto Zell.
To find out more about how to become Great Place to Work Certified™ or to apply to this or other Best Workplaces lists, visit greatplacetowork.com.
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