• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

Jeff Bezos wants the bottom half of earners to pay zero income tax—he says nurses making just $75K should save $12K a year

2

Despite a $500 million net worth, Shaq just finished his fourth degree. He warns graduates: 'Your character will take you further than your resume'

3

Bolt CEO says he let go of his entire HR team for creating problems that didn’t exist: ‘Those problems disappeared when I let them go’ 

1

Jeff Bezos wants the bottom half of earners to pay zero income tax—he says nurses making just $75K should save $12K a year

2

Despite a $500 million net worth, Shaq just finished his fourth degree. He warns graduates: 'Your character will take you further than your resume'

3

Bolt CEO says he let go of his entire HR team for creating problems that didn’t exist: ‘Those problems disappeared when I let them go’ 
Gen Z
Europe

Gen Z is so lacking in soft skills after lockdown that Big 4 consultants are offering classes to help new hires fit in at work

Paolo Confino
By
Paolo Confino
Paolo Confino
Reporter
Down Arrow Button Icon
Paolo Confino
By
Paolo Confino
Paolo Confino
Reporter
Down Arrow Button Icon
July 10, 2023, 2:10 PM ET
young worker
Gen Z is used to working at home, but not in the office.Getty Images

The pandemic and its ensuing lockdowns forced Gen Z to miss out on vital experiences as they spent almost two years of college and/or high school shuttered at home. They were robbed of the closure of graduation ceremonies, the fun of college parties, and the hands-on experience of internships and first jobs. But they still had to go to work.

Recommended Video

Even that was an unexpectedly big letdown as the same lockdowns wound up dramatically hurting their soft skills. The excitement of a first day at work was quickly tempered for recent graduates when, instead of going to a ritzy office bustling with employees, they found themselves stuck in their childhood bedroom talking to a bunch of floating heads on Zoom. Thanks to remote work, instead of navigating the time-honored tradition of making new friends at work, they probably hung out with their parents more than any young person eager to enter the early stages of adulthood would have liked. The Big Four consulting firms see an emerging market in training Gen Z with proper workplace etiquette.

Deloitte and PwC already offer specialized training for Gen Z workers, and now KPMG’s U.K. office has become the latest to add specialized training for pandemic-era graduates, The Telegraph reports. KPMG has a similar program in the U.S., as previously reported in the Wall Street Journal.

EY, the other member of the Big Four consulting firms, told Fortune it offers soft skills training for employees including “non-verbal communication, storytelling and presentation skills, as well as leadership skills tailored for hybrid working.”

‘It’s hard to imagine’

KPMG U.K. CEO Jon Holt tells Fortune he’s deeply sympathetic: “If I think back to my own time at the University of Nottingham it’s hard to imagine how my experiences—including the friendships I formed—might have been affected by lockdowns,” Holt wrote in an emailed statement. “I admire their resilience, and it’s important that as a business we support them as they begin their training and careers with us. This includes offering additional courses to help them build soft skills.”

The consulting firm will offer special classes on soft skills for incoming campus hires. The classes include foundational skills such as teamwork, giving presentations, and effective face-to-face communication. In short, everything that people (used to) learn by osmosis during the earliest stages of their career. KPMG expects to hire about 1,500 graduates in the U.K. this year, a spokesperson told Fortune. 

Despite being the first truly digitally native generation, Gen Z’s inexperience makes them afraid of “look[ing] dumb at work,” writes Fortune’s Chris Morris. So while they’re comfortable using digital tools to put together a slide deck or build an Excel spreadsheet, their major concern is having to present that work to others and the possibility of negative feedback, even if it’s constructive.   

This new, specialized training program is in keeping with KPMG’s reputation as a workplace that prioritizes the professional development of its employees. When it was included in Fortune’s 100 Best Companies to Work For list in April, 93% of employees said they’d received training and development opportunities over the course of the past year. 

Campus hires in the new Gen Z–specific training will be required to attend onboarding sessions in person and work from KPMG’s London office at least three days a week, according to a spokesperson. KPMG isn’t alone in believing that new hires (at any level) perform better with at least some in-office time. Facebook and Salesforce made similar claims earlier this year, saying they had hard data that proves people who joined the company in a hybrid capacity, even if they later transitioned to remote work, performed better than those who were onboarded in a fully remote environment.  

Helping junior employees feel supported can go a long way in recruiting Gen Z, who report the highest levels of mental health struggles of any age group, according to a study from McKinsey. KPMG has about 7,200 employees under the age of 25, according to data previously shared with Fortune. 

Some universities are also taking it upon themselves to urge employers to provide specific guidance to recent graduates for things that may have been previously overlooked, like what to wear and where to get lunch. 

Skeptics of these new accommodations might want to consider that even U.S. Surgeon General Vivek Murthy brought attention to the especially devastating effects pandemic lockdowns had on young people. “The pandemic era’s…forced physical distancing from loved ones, friends, and communities have exacerbated the unprecedented stresses young people already faced,” he wrote in an advisory note in 2021. He went on to call the challenges young people face “unprecedented and uniquely hard to navigate.”

Update, July 11, 2023: This article has been updated with a comment from EY. 

About the Author
Paolo Confino
By Paolo ConfinoReporter

Paolo Confino is a former reporter on Fortune’s global news desk where he covers each day’s most important stories.

See full bioRight Arrow Button Icon

Latest in

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in

How Grab’s CTO sees the superapp’s push into physical AI and automated driving—and why he uses his competitors’ robots in the office
AITransportation
How Grab’s CTO sees the superapp’s push into physical AI and automated driving—and why he uses his competitors’ robots in the office
By Angelica AngMay 22, 2026
4 minutes ago
Trump AI and crpto czar David Sacks sits next to Meta CEO Mark Zuckerberg at a dinner table in the White House as Zuckerberg turns to Sacks and says something.
AIAmerican Politics
Tech billionaires convinced Trump to back off an AI executive order. But much of MAGA favors AI regulation
By Jeremy KahnMay 22, 2026
20 minutes ago
James Daunt sits in a booksop, gesturing with both hands and smiling.
AIbooks
Barnes & Noble CEO clarifies the bookseller’s stance on AI-written books after refusing to ban them: ‘This is a straightforward rejection of AI books’
By Sasha RogelbergMay 22, 2026
2 hours ago
A photo taken during the Maroon Bells bicycle ride during Fortune Brainstorm Tech 2019 in Aspen, Colorado. (Photo: Fortune)
InnovationBrainstorm Tech
Fortune Brainstorm Tech 2026 will be brilliant
By Andrew NuscaMay 22, 2026
3 hours ago
Beyond the diploma: Skills that actually get graduates hired
Future of WorkWorkplace Innovation Summit
Beyond the diploma: Skills that actually get graduates hired
By Ashley LutzMay 22, 2026
4 hours ago
satya nadella
AITech
Microsoft reports are exposing AI’s real cost problem: Using the tech is more expensive than paying human employees
By Jake AngeloMay 22, 2026
4 hours ago

Most Popular

Jeff Bezos wants the bottom half of earners to pay zero income tax—he says nurses making just $75K should save $12K a year
Success
Jeff Bezos wants the bottom half of earners to pay zero income tax—he says nurses making just $75K should save $12K a year
By Preston ForeMay 21, 2026
1 day ago
Despite a $500 million net worth, Shaq just finished his fourth degree. He warns graduates: 'Your character will take you further than your resume'
Success
Despite a $500 million net worth, Shaq just finished his fourth degree. He warns graduates: 'Your character will take you further than your resume'
By Preston ForeMay 20, 2026
2 days ago
Bolt CEO says he let go of his entire HR team for creating problems that didn’t exist: ‘Those problems disappeared when I let them go’ 
Workplace Culture
Bolt CEO says he let go of his entire HR team for creating problems that didn’t exist: ‘Those problems disappeared when I let them go’ 
By Preston ForeMay 19, 2026
3 days ago
Pay transparency is exposing a bigger problem: Most companies can't explain why they pay what they pay
Workplace Culture
Pay transparency is exposing a bigger problem: Most companies can't explain why they pay what they pay
By Sydney LakeMay 20, 2026
2 days ago
McKinsey partner says up to 50% of work hours could be transformed within the next 5 years
AI
McKinsey partner says up to 50% of work hours could be transformed within the next 5 years
By Emma BurleighMay 21, 2026
1 day ago
Current price of oil as of May 21, 2026
Personal Finance
Current price of oil as of May 21, 2026
By Joseph HostetlerMay 21, 2026
1 day ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.