With a combined revenue of $21 trillion and $2.1 trillion in profits, the 2026 Fortune 500 is the definitive list of America's largest companies.

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The 300 companies on this year’s list brought in over $12.5 trillion in revenue for the latest 12 months, with the median revenue figure at $24 billion.

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The 300 companies on this year’s list brought in over $12.6 trillion in revenue for the latest 12 months, with the median revenue figure at $22 billion.

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F500-2021-217-Wayfair

Its digital platform offers 14 million furniture and home good items from more than 11,000 global suppliers. The company benefited from lockdowned shoppers investing in home furnishings, posting its first full year of profitability.

For an astounding 13th straight year, Apple claims the top spot in Fortune’s annual ranking of corporate reputation, based on a survey of almost 3,800 executives, directors, and analysts.

This year's Fortune 500 marks the 66th running of the list.

F500-2020-348-Wayfair

The online home furnishings and decor business also includes Joss &amp; Main and Birch Lane in its portfolio of brands.

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From groceries to apparel to home decor, see which companies made the list.

Wayfair-Best Workplaces in Retail 2019

Employees say: 
“Wayfair provides you the opportunity to grow and push yourself to new heights. You're handed a lot of responsibility early on, and given the road map to succeed and rise up the ranks. If you have an idea, you can give it a shot.”

Best Large Workplaces in Retail

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This year's Fortune 500 marks the 62nd running of the list.

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Founded in 2002, e-commerce company Wayfair offers a wide range of home products, from furniture and appliances to gardening and decor, selling these both online and in physical brick-and-mortar stores. The company provides products under various brands, including Joss &amp; Main, AllModern, Birch Lane, Perigold, and Wayfair Professional.

Q2 2026

Q1 2026

Q4 2025

Q3 2025

Q2 2025

Q1 2025

Q4 2024

Q3 2024

Wayfair (W): Company Profile, Stock Price, News, Rankings

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Wayfair

wayfair

Hello, everyone. Thank you for joining us, and welcome to the Wayfair Q1 2026 earnings conference call. After today's prepared remarks, we will host a question and answer session. I will now hand the conference call over to Ryan Barney, investor relations. Ryan, please go ahead.

Good morning. Thank you for joining us. Today, we will review our Q1 2026 results. With me are Niraj Shah, Co-founder, Chief Executive Officer, and Co-chairman, Steve Conine, Co-founder and Co-chairman, and Kate Gulliver, Chief Financial Officer and Chief Administrative Officer. We will all be available for Q&A following today's prepared remarks. I would like to remind you that our call today will consist of forward-looking statements, including, but not limited to, those regarding our future prospects, business strategies, industry trends, and our financial performance, including guidance for the Q2 of 2026. All forward-looking statements made on today's call are based on information available to us as of today's date. We cannot guarantee that any forward-looking statements will be accurate, although we believe that we have been reasonable in our expectations and assumptions.

Our 10-K for 2025, our 10-Q for this quarter, and our subsequent SEC filings identify certain factors that could cause the company's actual results to differ materially from those projected in any forward-looking statements made today. Except as required by law, we undertake no obligation to publicly update or revise any of these statements, whether as a result of any new information, future events, or otherwise. Also, please note that during this call, we will discuss certain non-GAAP financial measures as we review the company's performance, including contribution profit, contribution margin, adjusted EBITDA, adjusted EBITDA margin, and free cash flow. These non-GAAP financial measures should not be considered replacements for and should be read together with GAAP results.

Please refer to the investor relations section of our website to obtain a copy of our earnings release and investor presentation, which contain descriptions of our non-GAAP financial measures and reconciliations of non-GAAP measures to the nearest comparable GAAP measures. This call is being recorded, and a webcast will be available for replay on our IR website. I would now like to turn the call over to Niraj.

Thanks, Ryan, and good morning, everyone. We're pleased to discuss our Q1 results with you. Wayfair has been off to a solid start to the year despite a volatile macroeconomic backdrop. Our net revenue grew by 7% in the Q1, driven by order growth of 3% and AOV expansion of 4%. The home furnishings category has had a choppy start to the year, with weather disruptions in the front part of the quarter leading right into a broader pullback in consumer spending, driven by elevated energy and fuel prices. Sometimes we get asked why weather would impact an online business, and the answer is pretty simple. Weather disrupts our customers' lives, and when you have no power or your children are home from school, you're simply not shopping for home goods.

By our estimates, the home furnishings category was down in the low single-digit range for the Q1, suggesting that we outperformed the market by a high single-digit spread. Our share spread success has held strong. We're thrilled with the customer engagement we saw during Way Day this past weekend, and we had a terrific opening to our Atlanta store earlier in the month. Our strong revenue performance in Q1 translated to noteworthy profitability. Our 5.2% adjusted EBITDA margin in the Q1 is the best Q1 result we've delivered in five years, and it approaches what we reported in the Q1 of 2021. Years of work to optimize our capital structure puts us in a place to take advantage of the market dislocation to repurchase more of our convertible bonds in Q1. This functions essentially as a stock repurchase.

This effort reduced potential dilution by more than 4 million shares. Our plan remains consistent. Increasingly outperform the category to drive top-line growth, flow that growth through in a manner that maximizes EBITDA dollars and grows them faster than revenue, and deploy our excess cash to manage both our upcoming maturities and dilution. We're sticking closely to this plan, even as the macro environment remains turbulent. We have heard many questions from investors regarding the impact of higher energy and fuel costs. Our platform puts us in a strategically valuable position here. While we face higher costs for fulfillment, those are reflected in the end retail price via the take rate. Suppliers ultimately decide the level of cost burden they're willing to bear as they determine the wholesale price they want to charge for each item.

Ultimately, we see that suppliers are focused on remaining competitive, especially in such a demand-constrained period. Prices remain generally stable. This is a critical feature of our model. At every price threshold, we can ensure that we're offering the best value for shoppers through the vast selection on our platform and the intense competition among suppliers to win each order. We're continuing to closely watch the broader economic implications and how consumers are managing their wallets as they face higher prices at the gas pump. We understand concerns that a high-ticket, long-consideration, discretionary category, like home furnishings, would be impacted in a more meaningful economic pullback. However, it's helpful to contextualize the category's current state. It has seen steady contraction starting in 2022.

The category tracked down in the double digits for most of 2022, 2023, and 2024 and saw some modest improvement to low to mid-single digit contraction in 2025. By our estimates, in Q1 of 2026, the category is now down between 25%-30% versus the peak in 2021 and clearly below the 3% long-term CAGR from the 2019 pre-pandemic baseline. This data holds whether you use U.S. Census Bureau, credit card panel, or any other available data source. This is a cyclical category which is clearly in a down cycle, and a category that has historically always returned to trend over time. While we believe we're due for a mean reversion, the timing remains hard to predict.

We take confidence in knowing that whichever direction the macro turns, Wayfair will be a key share winner because our scale gives us the ability to build a customer experience that cannot be matched. To be clear, our plan to accelerate growth is not dependent on the mean reversion. We're very excited by how our share gain is widening and will continue to widen in this tough environment. The years of investment we've made to continually improve our core recipe, develop a global logistics network, and re-platform our technology architecture benefit every customer we serve. This work extends beyond our wayfair.com business to benefit our professional offering, our retail stores, our luxury business, Perigold, as well as what I'd like to focus on today, our international markets.

We've made great progress since we last updated you, so I'd like to spend a bit of time highlighting the exciting work we're doing internationally. If you zoom out and look at the total addressable market across the U.S., Canada, the U.K., and Ireland, we're talking about a category that approaches nearly $500 billion, over $100 billion of which comes outside the U.S. While our U.S. business naturally commands a lot of attention given its scale, Canada and the U.K. represent large, highly attractive markets with similar demographics and a similar online penetration rate. We've taken the deliberate long-term oriented approach of building a global infrastructure that can be leveraged to support our efforts internationally, and we think we're set to reap the benefits. In both countries, despite macro headwinds, we're seeing clear structural share gains.

Particularly in a tough market, there's an opportunity for the strongest platforms to pull ahead. We're seeing this in both the U.K. and Canada, driven by a combination of, one, focused execution against the basics of our customer offering, two, the leverage gained through our global technology infrastructure, and three, our ability to deliver relevant local nuance in our marketing flywheel to maximize impact and loyalty. Let me start with the core recipe, offering the best possible selection, sharp pricing, and fast, reliable delivery. This is the fundamental consumer value proposition that wins in the home category anywhere. In Canada, which is our most mature international market, we achieved our highest non-COVID market share last year, with growth nicely outperforming the market. Historically, Canadian consumers faced a subpar retail experience compared to the U.S., defined by smaller assortments, higher pricing, and the friction of cross-border shipping.

Since launching our Canadian business 10 years ago, we've been focused on dismantling those barriers and delivering a best-in-market offering. We offer nearly all of the 40 million products we show to U.S. customers to our customers in Canada. This means we have one of, if not the most extensive catalog in the country, because we integrate across our entire North American supply chain. Our supply chain enables forward positioning locally in Canadian CastleGate warehouses, while also fulfilling cross-border orders seamlessly utilizing our U.S. CastleGate sites. Our global footprint and advances in supply chain optimization has allowed us to shave nearly two days off of our delivery speeds over the past year. This operational agility also enables us to pivot quickly to meet the needs of the local shopper.

In response to rising interest in domestic goods, we've made it easier than ever for customers to find Canadian-made products and products that ship from Canada through curated events, site navigation filters, and targeted marketing. These local-first initiatives are resonating deeply, driving a 15% increase in customer engagement among this product segment. In the U.K., the story is very much the same. Despite intense consumer headwinds and pressure in the broader market, we've seen consistent share gains. We've grown our U.K. catalog to over 6 million products. Having the right item at the right price is only part of the recipe. Getting it to the customer quickly and safely is where we truly differentiate. Similar to our U.S. business, we see our post-order service as a key differentiator in this complex category. 60% of our large parcel orders are now delivered within two days.

We've added room of choice delivery, as well as both assembly on delivery and assembled post-delivery to ensure a seamless experience from the moment of purchase all the way to enjoying it at home. We make it easy for a customer to buy a heavy, bulky item and have it assembled in their living room, which builds the type of loyalty that gets a shopper to come back time and time again. Similar to the advantage in Canada, we offer substantially all of the 6 million items to customers in Ireland, another underserved market. This brings me to the second pillar of our international momentum, our scale advantage in technology. We have a technology organization of more than 2,000 talented engineers, data scientists, and product managers.

Our technology development is done centrally, which means we don't need to build from zero for each market, a durable competitive advantage that allows us to raise the bar on the customer experience every day. Nowhere is this more evident than in our rapid deployment of generative and Agentic AI. We're not just experimenting with AI, we're actively using it to widen our competitive moat. In Canada, localization is critical, particularly for our French-speaking customers in Quebec. Historically, translating and merchandising a catalog of millions of items with the necessary nuance and interior design context was a monumental, highly manual task. Today, we're leveraging advanced AI capabilities to execute in-depth merchandising and product detail page translations for our French catalog at incredible speed and accuracy. We're also using AI to speed up the time it takes to launch new products on our site.

In the U.K., we're deploying Agentic AI to autonomously enrich our catalog data. We built this capability for our U.S. business and are now rolling it out across our platforms. We're operating agents that automatically enrich and correct product attribute details across tens of thousands of products. This means that when a customer searches for a very specific aesthetic or finish, the results they see are highly accurate, visually inspiring, and complete. This kind of technological leverage allows us to use resources more efficiently while simultaneously delivering a richer and more intuitive shopping experience. Finally, let me touch on the third pillar driving our success abroad, our marketing power and our intense focus on customer loyalty.

As we have scaled our brand awareness to household name status in both Canada and the U.K., we're evolving our marketing mix to mirror our U.S. strategy, moving beyond traditional channels to aggressively lean into platforms like TikTok, connected TV, and streaming audio. Central to this approach is speaking to the consumer in a voice they recognize through local influencer and celebrity collaborations. In Canada, we've scaled our creator program from zero to more than 1,000 creators in the past year, generating tens of millions of views. That manifests in visuals of homes that feel familiar with a style and aesthetic that is highly relevant to local market trends. We can speak to and resonate directly with a consumer looking for inspiration for her home in the suburbs of London or the heart of Toronto. Acquiring a customer is only the first step.

Our goal is to earn their repeat loyalty. In the home category, a customer may only make a purchase a few times a year. Our aim is to ensure that every time they think about their home, they think of Wayfair, and that's why we're so excited about the international rollout of Wayfair Rewards. We spoke at length about the program last quarter and continue to see terrific response from our customers. We launched this program in Canada last month, and we just launched in the U.K. a couple of weeks ago. We're seeing reward shoppers come back more frequently and at a lower acquisition cost, all of which contribute to a meaningful expansion in customer lifetime value.

When you step back and look at the whole picture across Canada and the U.K., you see a business that is widening its gap to the market through a combination of our value proposition with local customers and our structural advantages versus local competitors. We're leveraging the considerable investments we have made in our proprietary global logistics, our expansive technology stack, and our data-driven marketing engine, and are bringing their full weight to bear on these international markets. We have a clear playbook, we have the right team in place, and we're incredibly excited about the compounding growth and profitability that lies ahead.

I'm excited to say that we're now entering a new phase where we have ramping programs that allow us to focus on profitable growth, a focus on accelerating our rate of taking market share despite the tough macro, and opportunity to even further increase it when we get to a good macro, but always in a manner that optimizes for the growth of EBITDA dollars. Ultimately, delivering terrific value to our customers and helping our suppliers to grow their business enables us to continually expand our market share in a manner that maximizes our profit. This is the outcome we have been and are expressly focused on delivering. This year, you will hear us talk about the levers to do this. They include things that we've discussed, like Stores, Verified, and Rewards.

We'll also increasingly include new topics, like improvements on the consumer technology front, AI tools for suppliers, enhancements in our consumer financing options, and new convenient delivery offerings. These all drive up customer satisfaction and loyalty to our platforms and result in market share gains and more growth in EBITDA. Thank you. Now let me turn it over to Kate for a review of our financials.

Thanks, Niraj, good morning, everyone. Let's dive into our results for the Q1 before talking through guidance for Q2. Revenue for the Q1 grew by 7.4% year-over-year, with the U.S. up by 7.5% and our international segment up by 6%. We delivered another impressive quarter of outperformance against a challenging macro backdrop by proving day in and day out that our core recipe of fast delivery, broad availability, and sharp pricing, combined with the growth of newer initiatives like Wayfair Loyalty and Verified, stands on its own against our peers. Let me continue to walk down the P&L. As I do, please note that the remaining financials include depreciation and amortization, but exclude equity-based compensation, related taxes, and other adjustments. I will use the same basis when discussing our outlook as well.

Gross margin for the Q1 was 30.1% of net revenue. I talked at length in February about how the componentry of gross margin will evolve over 2026. As we scale up programs like Rewards and other investments in the customer experience, we increasingly see that maximizing profit takes our reported margin slightly lower but leads to higher profit dollars. You can see that very clearly in the top-line results. We're making gross margin investments which drive our share spread wider. The net result here was another quarter of very healthy order growth at 3% versus the Q1 of last year. Within that, we saw new order growth of nearly 7% in the quarter, our best result since 2021, and saw our active customer growth finally flip to positive year-over-year after multiple quarters of positive sequential growth.

Customer service and merchant fees were 3.8% of net revenue, while advertising was 11.2%. The net of these delivered a contribution margin of 15% in the Q1, up by 70 basis points against the year ago period. Selling, Operations, Technology, General, and Administrative expenses came in at $356 million for Q1, the lowest it has been since the Q2 of 2019. We're hearing many questions around efficiency, especially in light of all the ways AI is augmenting productivity across our corporate staff. I find it's helpful to remind investors where we are and how much we've already accomplished.

From our peak in 2022, we've taken SOTG&A down by nearly 40% on an annualized basis, which translates to more than $800 million in run rate reduction, and even more when you factor in stock-based compensation and capitalized labor. This efficiency has been coded into our DNA for years. As we drive more productivity in our workforce, we expect to further lever our fixed costs as revenue grows by billions of dollars. In total, we generated $151 million of adjusted EBITDA in the quarter for a 5.2% margin on net revenue, up by 130 basis points year-over-year. We ended the quarter with $1.1 billion of cash and equivalents and $1.5 billion of total liquidity when including our undrawn revolver.

Cash for operations was an outflow of $52 million, and capital expenditures totaled $54 million for the quarter. Free cash flow was a negative $106 million in Q1, an improvement by $33 million from Q1 of 2025, which is simply a function of our typical negative working capital cycle after a successful Q4. On the capital structure front, we made further progress in both leverage reduction and dilution management. Our gross leverage ending Q1 was 3.8x, down a full three turns from where we stood just a year ago. We issued a partial redemption for $250 million of principal on our 2027 convertible notes and repurchased roughly $56 million of principal on our 2028 convertible bonds as well.

The over $300 million of principal reduction is the equivalent of more than 4 million potential shares of dilution, which we essentially repurchased. We wanted to continue to take further advantage of the equity dislocation, we bought back another $43 million of principal of the 2028s in April through a 10b5-1 repurchase plan. Our convertible exposure is quickly dwindling away. Today, we have just over $700 million of principal remaining on the 2027 and 2028 convertible bonds, nearly half of what the original size of those issuances were, as well as the $39 million stub on our 2026 bonds. You've seen us be strategic about the ways we've managed these obligations. This is one more area where we are firmly in control of our own destiny and taking the right steps to maximize free cash flow per share.

Now let's turn our attention to guidance for the Q2. Beginning with the top line, we would guide you to mid-single digits year-over-year growth for Q2. We often hear a lot of questions from investors on how we formulate our guidance, so let me give a brief explanation. When we think about top-line performance for the full quarter, we look at how the category has performed so far and how our share spread has trended. From there, we build in any specific changes to the promotional calendar or other items that would impact the comparable to get to a final figure. In this case, we're looking at a category that has been volatile in April so far, trending down in the mid-single-digit range. Our share spread has been holding nicely in the high single-digit range.

Promotional intensity over the remainder of the quarter is expected to look very similar to the year ago period. The combination of those factors gets us to a place where we expect mid-single-digits year-over-year growth from a weakening macro, even as our share spread widens. Turning to gross margins, we would guide you to a range of 29.5%-30.5% of net revenue. As I mentioned a moment ago, with the ramp of Wayfair Rewards and broader consumer price elasticity, we see new opportunities to make investments out of gross margin, which should lead to benefits on adjusted EBITDA dollars and margin as we scale order volume faster. Consistent with prior quarters, our expectation for customer service and merchant fees is just below 4%.

We expect advertising in a 10.5%-11.5% range, reaching a contribution margin of roughly 15% once more. SOTG&A is expected to continue to hold in the $360 million-$370 million range. Working your way down the P&L, this guidance suggests a Q2 adjusted EBITDA margin in the 6%-7% of net revenue range. Let me touch on a few housekeeping items. We expect equity-based compensation and related taxes of roughly $70 million-$90 million. Depreciation and amortization should be approximately $63 million-$69 million. Net interest expense of approximately $38 million. Weighted average shares outstanding of approximately 132 million, and CapEx in a $55 million-$65 million range.

As we wrap up, I want to zero in on the two core themes we hope you've taken away from the call this morning. Our success on share capture and our ability to drive durable and expanding profitability. You'll see us widen both these over the course of 2026 as we focus on raising the bar on the customer experience and earning a greater share of our shoppers' spending. We're not going to wait for the macro environment to normalize. We can drive growth on the basis of our outperformance, and you'll see us deliver on that over the rest of 2026 and beyond. Our model is now honed to drive substantial incremental flow-through from that growth, giving us the platform to meaningfully expand owners' earnings and free cash flow per share in the quarters and years ahead. Thank you.

With that, Niraj, Steve, and I will take your questions.

We will now begin the question and answer session. Please limit yourself to one question and one follow-up. If you would like to ask a question, please press star one to raise your hand. To withdraw your question, press star one again. We ask that you pick up your handset when asking a question to allow for optimum sound quality. If you are muted locally, please remember to unmute your device. Please stand by while we compile the Q&A roster. Your first question comes from the line of Christopher Horvers with JPMorgan. Christopher, your line is now open.

Thanks, good morning, and thanks for taking my question. The first question is, I want to try to diagnose what's going on in the environment. Obviously, it got volatile in the back half of March. April continues to look that way. At the same time, you had stimulus that helped the customer and helped drive, I think, overall retail spending. Do you think that actually helped in your category and your results in the Q1? As you think about the Q2, last year you extended Way Day, I think an extra day, but you didn't do it this year. That seems to provide signal some confidence in your outlook. Just trying to unpack what's going on.

Do you think stimulus helped, such that maybe you're misreading what the trend in the business might be? Thank you.

Thanks, Chris, for your question. Yeah, here's my view. Let me start with the macro environment, and then I'll do some micro comments on our business. I think the overall macro environment. You know, I would think of home as being a category that's still out of favor. I would think of it as kind of bumping along the bottom. I think in terms of how it's comping, you think of maybe the category comping, like low single digits or something right now. You probably saw The Wall Street Journal article.

Low single digits. You probably saw The Wall Street Journal article the other day which said, you know, hey, you know, prices, there's been some inflation. Anything that's had some inflation has basically seen consumer spending drop, and they cited furniture as an example of that. I don't think the category is going off a cliff, but I don't think the category's actually great. What I do think is happening though, and on your question about stimulus, like, tax rebates, I think those clearly have been healthy. I also think, like, good spending is not fantastic. Sorry, I need to take a sip of water.

I don't know with the gas prices, the oil prices, the headlines, I'm not sure that tax refunds have driven a lot of spending in the category, which I think is part of The Wall Street Journal sort of article that I referenced. What do I think is happening? I think we're doing particularly well, right? I think we You know, our share spread to the market, I think, is basically a double-digit share spread. The why, I think, has a lot to do with the programs we're driving. Things like Stores, Verified, Rewards. We have a new delivery program launching. What we're doing with the app, what we're doing with, you know, our B2B sales force. I think most of those are compounding programs, and almost all of them are relatively early in the impact they can have.

On the Way Day extension, I think that's just another example of us optimizing our promotional calendar. In a category that's out of favor, promotional events are a great way to get the category to be top of mind. What we found is that, you know, you could have a longer event or you could have more events in the quarter. We basically have optimized how the. You know, we try different things, and we've basically optimized it for what gets us the maximum benefit. I wouldn't overly read into the Way Day event being three days versus five days. I think we basically set ourselves up through our own actions to actually accelerate the rate of taking share for us to grow EBITDA faster than we grow revenue.

I think we're set up pretty well to aggressively take share in what is continuing to be a down market for the category.

Makes sense. As a follow-up question, I looked at your most recent investor presentation, at least the one before today. The bridge to the, you know, 10%+ adjusted EBITDA was taken out of the presentation. I know you're very focused on driving, you know, EBITDA dollars and contribution margin. Just was wondering, is there a signal there that we're supposed to read into it in terms of how you now think about the long-term profitability of the company? Thanks so much.

Yeah, no, we're absolutely on track to get to 10%+ EBITDA over time. I'm not sure exactly what you're referring to. The way we're gonna grow the business, EBITDA is gonna grow faster than revenue, and the way that's gonna happen, a lot of that is through very profitably growing the size of the business, 'cause we have a lot of fixed costs in the business. That's how EBITDA percentage also grows. The share spread is a great indicator of how we're gonna do that, and that's gonna continue to expand. Let me turn it over to Kate.

Yeah. Chris, I think you're referring to the IR presentation that we update each year in February, and we just took out the bridge slide that was a few years old at this point. We still left the 10% goal on the profitability side. In fact, as Niraj and I have both said, I think several times, we actually believe it can go north of 10% adjusted EBITDA margins. We're quite confident in the path there. If anything, you've seen us continue to build on that last year, this year, in the guide for this coming quarter, right? That's, you know, nicely ticking up. As Niraj spoke to, it's a result of the combination of share capture, and that, you know, really nice solid flow through.

Our next question comes from the line of Peter Keith with Piper Sandler. Peter, your line is now open.

Thank you very much. Good morning everyone. Maybe sticking on the longer term topic, in your shareholder letter last quarter, you talked about a 20%+ organic growth rate that you guys are targeting. I've reviewed stock as not reflecting that type of growth looking forward. Perhaps you could provide some high-level background and some of the bridge dynamics in order to get to that growth level.

Thanks, Peter. The team here in the room is pointing out that I sound like I just got back from a nine-day business trip, which includes spending the weekend in High Point, North Carolina, which turns out to be true. They just handed me some throat lozenges, which are hopefully helping now. To answer your question about the 20%+ organic growth rate. The reason I pointed that out in the shareholder letter is that, you know, I understand folks want to model a quarter, talk about the current quarter, model the next quarter after that, et cetera. I prefer to think about how this business is gonna durably grow over the meaningful, you know, long term, midterm, et cetera.

The 20% growth basically is where we think that this business can get to in the not too distant future through our own actions. What are some of those actions? I've kind of recapped a bunch of those programs before, but let me just talk through a little more than I have in the recent past. We talked a lot in the last year about Wayfair Rewards, about Wayfair Verified, and about what we're doing with brick-and-mortar stores. If you think about those three, they're meant to be meaningful moats relative to other competitors, and they're meant to be compounding advantages. What do I mean by that?

Well, on average, a customer is spending $600 a year with us right now, and that's out of a $3,000 or $4,000 spend, and that's in a year where they're not moving. Can we get more share of wallet? Can we get more new customers? You know, can we grow that base of customers who instead of spending $600, start spending $700 or $800 a year with us? Well, we think we can. Well, the loyalty program is meant to bend that curve. Something like Stores where the majority of customers are new to file, that's a great way to get new customers. By the way, our Atlanta store just opened, you know, a few weeks ago. The grand opening was a couple weeks ago. It's opened stronger than Chicago opened. It's a great proof point.

It's hard to draw a line with one point. We now have two. You can draw a line. Soon we'll have three this summer with Columbus, Ohio. We'll have four in November with Denver. We have more than three opening next year. We're pretty excited about what we're seeing there. These are profitable ways to grow the customer base and profitable ways to grow the dollars per customer per year. Those are three programs we talked a lot about. If you think about the consumer tech investments we're making now, we're post-replatforming what we're doing with the native apps. If you think about the brand marketing, hopefully you've seen some of our new ads. I think our new ads are some of the best ads we've run in the last decade.

I think our ads have gotten a little stale, and now I think they're a lot fresher and they're meant to really help people understand what we offer and frankly, draw in a lot of new customers. That's part of why you also see them running in places like NBA games and NFL games and the NCAA Final Four. This is all inside an ad budget that actually, on a percentage basis, come down pretty nicely and on a dollar basis, frankly, gotten a lot leaner. I think that's meaningful. In our B2B business, we've made a lot of changes to how we run the sales force there. We think that that's got a big runway ahead of it.

We have emerging categories like home improvement, where we sell things like cabinetry and large appliances, things we're not known for, which we're seeing some nice growth in. We're seeing the super early days on that. How do we get to 20% growth over time? It's not one of these things, it's the aggregate of these things. I think we're in the early days of proving that we can do that. We started last year at 0% year-over-year. We ended last year at 7% year-over-year. That was a year where the category probably comp down mid-single digits or something like that. We did that against the headwind that basically remained. This year, the headwind is probably a little less. There's still a headwind.

You know, I don't know the headwind is right now, let's call it low single digit negative. We're gonna see that our rate of growth is gonna accelerate as we go through time.

Okay. That's helpful. Does sound like the throat lozenge is working, but I will pivot the next question to Kate.

They're fantastic. This is a cherry one. I would have picked lemon.

If I had a lot of choices, but here we are.

Kate, just to parse out the guidance for mid-single digit revenue growth in Q2, it does sound like the industry has stepped down and gotten a little bit worse in April, as you said, negative mid-single. The, you know, the Q2 guide is similar to the Q1 guide. Kind of walk us through the logic on getting that mid-single digit number when the industry is weakening. Do you think your share gains are accelerating? I do believe the compares get a little bit tougher as the quarter progresses.

Yeah. I mean, I actually think you just hit on it in the way you framed the question, and it aligns with Niraj's answer that he just gave, which is we do believe the share gains are accelerating. We're, you know, quite confident in that guide, even with, you know, ongoing compression in the category. I think it speaks to all of these pieces that we're working on really building and combining together. Wayfair Rewards, Wayfair Verified, Stores, improvements in the site experience, improvements in marketing. That gives us that conviction around that widening share spread.

Our next question comes from the line of Oliver Wintermantel from Evercore. Oli, your line is now open.

Thanks very much, and good morning. Niraj, maybe you can help us walk through that EBITDA bridge over time a little bit because at your last Analyst Day, we heard that gross margin should be a help to get to that 10% EBITDA margin. Now it looks like gross margins for a period of time is going the other way. Maybe you could talk a little bit about that. On the gross margin itself, maybe, you know, frame it how you think transportation costs, gas prices are a headwind there, and how you think contribution margins are going to develop over the year. Thank you very much.

Yeah. Thanks for the question. Let me say a few thoughts, and I'm gonna turn it over to Kate. The few thoughts I wanna share. We gave that bridge in the summer of 2023, call it roughly three years later, and a few meaningful things have changed since then. Just to rattle off a couple, like, one is we launched our Wayfair Rewards program. Our Wayfair Rewards program is a great program to grow revenue faster and grow EBITDA faster. It does lower the gross margin %, for example, but it does lower the ad cost %. We started launching Stores. Stores actually, where the costs get accounted for Stores go in different lines, so a lot of the store staff goes into SOTG&A, for example.

I would say, you know, at some point we need to update the bridge for y'all with the updates we have now. The long-term numbers we can get to haven't changed. The order of operations, I would say, of what we get to when could have changed. I think it's important not to worry about the intermediate lines, but actually to focus on the top line and the bottom line, because those are really what matter. All the changes we've made are meant to basically facilitate the top line getting better and the bottom line getting better, which I think would be the two numbers everyone would care about the most. Basically in the long term, nothing has changed. On gross margin, what do I mean by that?

How can we get gross margin up with Wayfair Rewards perhaps being a drag on it, and we wanna get more members in Wayfair Rewards, so maybe that'll be more of a drag. Well, the answer is that as you scale the business, there's a lot of benefit to gross margin percentage as individual items get a lot more volume. The economics on individual items get better, and then the fixed cost of logistics is another item that gets a lot of leverage. Because a lot of logistics is variable, but there's actually, you know, we operate, you know, 20 million sq ft of logistics space across, you know, I think roughly 70 buildings, and there's a fixed cost nature to how that works.

There's a lot of puts and takes, but the trajectory of where we're going hasn't changed at all, but let me turn it over to Kate.

Yeah. I'll add a little bit more color there, and then I'm happy to answer your second question about energy prices. I think on the sort of componentry to get from, you know, where we are today to the 10%, as Niraj mentioned, things in the business evolved, and that can move around a bit, but the conviction around getting to the north of 10%, you know, obviously is still there. On the gross margin piece in particular, on that slide, we talked about three things that were gonna drive gross margin. The, you know, supplier ads, so the retail media piece, leverage in the business, and, you know, from CastleGate, and then the merch margin mix. All of those things still exist.

I think it's really important to understand that none of those pieces are actually operating any differently than we expected. We're seeing really nice gains in CastleGate. I think if you've been at High Point, you would hear that from folks. You know, we're seeing really nice gains in the retail media business. As we constantly evaluate, you know, where are the right places to invest in the customer and the customer experience, where do we see things on sort of the optimal, you know, curve there, that may make sense for us to invest in that customer experience, like in the form of rewards, and actually then see the result of expanding gross profit dollars. We actually, you know, if you follow that guide down, we're talking about over $1 billion of gross profit dollars in the Q2. That's where you see that expansion.

Things may move around, but the levers are all still there, and I think that's really important to understand. We also in that bridge showed a little bit of, you know, leverage that we might get on SOTG&A. You know, throughout last year, we continued to show significant improvement in SOTG&A. In fact, we're back to 2019 levels on SOTG&A with $3 billion more in revenue on the top line. You're seeing efficiency pickups, you know, every stage of the game here. The other piece that I just want to point out is on that bridge, we sort of show the path to 10%, but we said we believe that we can get to well north of 10%.

10% is obviously a stop on the way, but we think we can continue to exceed that. On your question around energy prices weighing on GM, I think you mean in the form of transportation. Obviously, the way that our model works is, you know, we have the wholesale cost. We add, you know, from our suppliers, we add on top of that, the cost to deliver, you know, incidents and damage, then our take rate, you know, effectively, we can maintain that gross margin, you know, even with fluctuations in the energy prices.

Our next question comes from the line of David Bellinger with Mizuho Securities. David, your line is now open.

Hey, guys. Good morning. Thanks for the question. I just wanna follow up on an earlier one where you're talking about the higher energy prices, some of the macro issues. Can you talk about the cadence of sales growth through Q1? Are you seeing any of this actually show up in your business day to day to date? Is there also any evidence that the category may be shifting even further online during these times of higher gas prices and maybe just store visits are starting to dwindle a bit more? Is there any evidence of that digital shift starting to take shape even further?

David, thank you for your question. You know, I The energy prices, I would say I don't think energy prices have had a direct I don't think it's affected, like, sales moving online or anything like that. I would say that obviously in a world where customers have noticed prices going up, it doesn't help optically that they see the gas prices having jumped up 20% year-over-year, or all the headlines are basically about how, you know, inflation's stubborn or there's new spikes to it. I think, you know, when the, you know, why is the category still comping negative, low single digits after being down for three years in a row, and why is it down fourth year in a row?

I think that's mainly, like, people are not moving categories out of favor. None of these headlines help matters, but I think the category is just bumping along.

I don't think these are having any particular effects, but I don't know. Kate, do you have any?

Yeah, I mean, I think, you know, we've long talked about the impact of consumer sentiment on the category. Certainly that creates incremental challenge for us. We go back to, you know, what can we control right now? We think we can continue to control the pace of our share gain. We're focused on expanding those share gains even while the category, you know, may be compressed.

Got it. I'd just like to follow up on the consumer-facing agentic AI. I know this is very early stage. You're doing a lot with Google Gemini and their UCP. Any additional data points you can share around the traffic that's being driven to your digital properties? Just any data points around, you know, how referrals are looking and what this could mean over the next, you know, six-12 months and adding to this share capture?

Let me give you the answer. There's kind of two sides to it. One is the same way as the media landscape evolved, we were an early partner with Meta, an early partner with Google, an early partner with Pinterest, helped develop ad units with all of them, still do that, in all the alphas and betas with those guys. We want to be everywhere. We want to be there early, and we want to help shape the direction. That's the way we think about agentic commerce. You know, early partner with Perplexity, early partner with OpenAI, early partner with Google and what they're doing with Gemini, so on and so forth. Whether that be on shopping, the shopping protocols like UCP, whether that be with new advertising formats that different ones of them are trying.

A number of them have publicly cited us. We're effectively partnering with them all, and we're early in partnering with them all. At the same time as I say that, the traffic levels we're talking about today are de minimis. They're very small. A lot of people talk about the growth rate of that traffic with a high percentage, but that is a little bit misleading because you have to put a high percentage on a very low number. Where could that be over time? It could be meaningfully higher, but I tend to think that frankly, a lot of what's going to happen in agentic commerce will really impact three categories of goods. One is gonna be replenishment type items, where agents can just execute replenishment for you, whether that's, you know, paper towels or dish soap or whatever.

You know, hey, you know what you want, it knows what you want. Cheapest way to get it by whenever you want it. Second will be like commodity items. You want, you know, a few more iPhone cables, like, "Give me some high-quality ones inexpensively." It can get it for you. The third will be technical items. You know, you want a 55-inch TV. You know, "Hey, what's the best premium 55-inch TV out there right now? What's the best budget 55-inch TV out there?" They all look the same. You probably don't care what logo is on it. You care about getting the best value, best quality one, et cetera. You know. Categories like fashion, beauty, home, I think there's a lot that a consumer learns through the process of shopping.

There's a lot of emotion in it. Consumers actually don't want to own the same items as each other. To be honest, I think the role that these platforms will play will be different than I think the way a lot of it's talked about today, which hits those three use cases. We're gonna be there early. We're gonna help shape the direction. That's the same role we've kind of played with tech platforms historically.

I think we shared a bit on, you know, previous calls and some of our prior other remarks, and even on the call today about how we're using AI to actually improve the customer experience. There's, you know, what you were asking about, which is sort of off-site shopping. There's also how do we, you know, we are 1P from the perspective of the data that we have and to the consumer, and how do we leverage that to actually make a much better experience? We talked about AI stylists at Shoptalk. We talked about on the call today how we use AI to improve the merchandising of products. You know, two calls ago, we had Fiona Tan, our CTO, on the call talking about how we're using in some of the personalization trends on site.

What we get really excited about is we have this rich data set. We have, you know, engineers that have been using, you know, various forms of machine learning for years. How do they use AI to really accelerate how the consumer discovers and engages with the site?

Your next question comes from the line of Simeon Gutman with Morgan Stanley. Simeon, your line is now open.

Good morning. My first question, it's two parts on the financial model. First, the gross margin, I guess pullback, is that entirely due to the Wayfair Rewards investments? Are there any other puts and takes to it? Should we be less focused on an incremental margin, more focused on an EBITDA dollar growth for the near term? I'll have a follow-up on agentic. Thanks.

I'll just say one thing and turn it over to Kate. What I would say, I actually think if you net out the loyalty program, gross margin actually would be neutral to up, not down. Let me turn it over to Kate.

Yeah. I mean, I think the way we've talked about the gross margin investment is there are, you know, a few pieces to that. Certainly, the loyalty program weighs on gross margin, although gives you improvements elsewhere, right? We've talked nicely about the incrementality that we get in the customers from the loyalty program. We've also mentioned there are other ways that we think about investing in the customer experience, whether that be in the form of, you know, price on certain segments of the catalog or category, in the form of, you know, delivery speed.

I would think about, you know, sort of multiple things that we look at on that gross margin line and we say, "Hey, these investments make sense because they're going to drive greater gross profit dollars over time." Therefore, you know, it is the right thing to make those investments. You also asked about, you know, EBITDA incrementals and dollar growth rate. I think you've heard us say a few times that EBITDA dollars and margin, right? EBITDA margin will continue to, you know, grow quite nicely, and that EBITDA dollars should accelerate at a pace that's faster than top line growth. You're still seeing, you know, really nice EBITDA dollar growth.

The one thing I want to point out is as you may be looking at in the 2025 incrementals relative to 2024, you did have some, you know, sort of astounding incrementals that year where we were comping over some, you know, unusual periods in 2024. You know, as we spoke about at that time, those were a little bit unusual given the comps. I think what you're seeing now is, you know, really steady profitability improvement.

Got it. Okay. There is a follow-up on this agentic idea. Is there a scenario in which some of the vendors, whether it's, you know, even importers, wholesalers, have a way to get to the customer without using platform? I'm sure that's always exist, do you think agentic is an enabler, it could decrease the value of a marketplace or your platform? I'm wondering if that is tied into some of the loyalty you're working on now, the share capture that you're focused on, or if those are just two separate thoughts.

The main reason to drive the loyalty is basically two things. One, obviously you wanna grow the dollars per customer per year, and the second is you wanna do that and basically not be paying the advertising costs of having to reach that customer repeatedly, and you'd rather give the value to the customer, which is effectively, if you think about the benefits of rewards, that's what effectively rewards does. It gives value directly to the customer, and it incents them to just come direct to us, right? That's the trade there. In terms of suppliers wanting to go direct to customers, there's basically a few big problems with that notion. They're obviously welcome to do that, the problem they find is that it's expensive to reach the customers.

They have a relatively narrow catalog in the context of how customers wanna shop the category overall when sort of making a purchase decision. The biggest issues have to do with customer service and logistics. To actually deliver these items economically in a manner that avoids damage and, basically successful, it's quite difficult to do that. This is why suppliers effectively in this industry don't go direct. You know, in fashion you, for example, you see them go direct, and the reason is that an article of clothing, you can actually ship very easily, and you can take a return very easily. If you just think about putting an article of clothing in a poly bag and, you know, the logistics, the service on it, and the return processing on it's actually fairly trivial on a relative basis.

That's a big hurdle for these folks. I don't think anything around agentic would change how the supply chain would operate.

Wayfair (W) Q1 2026 Earnings Call Transcript

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