Fortune partnered with Great Place to Work to analyze survey feedback representing nearly 155,000 U.S. employees.

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Employees say:"I love the culture—volunteerism is really important here and I love that. I love the mindset my team has of working hard and performing quality work; but also have fun and be kind to each other, lead with compassion and understanding. Benefits are great, pay is competitive, and work life balance is real. I feel trusted and respected by my peers and leaders to use my judgment and make the right decisions for my customers. I truly enjoy working here."

Best Large Workplaces in New York

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Best Workplaces_New York_Large_2025-Voya_US1__67fd6364bb07cc513ab900de_4

Employees say:"I love the financial support from this company. This is my first employer where I feel like the company actually cares about the wellbeing of the employees with benefits like the student loan assistance, generous 401k match and pension plan. I also enjoy my department a lot and how many opportunities we get to be involved with larger projects, as well as opportunities to lead meetings to develop our leadership &amp; collaboration skills. The volunteer time is also a huge plus for me, it is nice to see the company want to give back."

Best Large Workplaces in Financial Services and Insurance

Fortune partnered with Great Place to Work to analyze survey feedback representing nearly 145,000 U.S. employees.

Employees say:"I love Voya! This is the very best company I have ever worked for, and my loyalty will always be with them. My manager is amazing and supports my dreams here at Voya. Very encouraging and positive. I run to my computer every morning and it's a blessing in itself to work here! I'm proud to say I'm a Voya employee as they put the customer and employees first. We focus on teamwork and always keep the vision in mind. The benefits are phenomenal and I'm confident they give us all the tools we need to be successful. We also have additional training websites for those who want to grow in the organization at no cost! This is unheard of!"

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The 300 companies on this year’s list brought in over $12.6 trillion in revenue for the latest 12 months, with the median revenue figure at $22 billion.

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Employees say:"The support that this company gives women is incredible. Full access to programs like Maven truly shows how much the company cares for women and recognizes the need to provide additional support. Regardless on how difficult things might get at work, the support I have via Maven and other benefits help me to show up to work at my best. I also am a very big fan of the paid volunteer time - it is enough hours to feel that I truly can give back to my community and have a presence. It also allows me to set a great example to my children on social responsibility."

Best Large Workplaces for Parents

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Employees say:"We love to experiment with new ways of doing things. We strive for better efficiency and better experiences for both our customers and ourselves. The company recognizes that we are human and our experiences are vital to connecting with the people we partner with and service."

The companies on this annual list make a conscious effort to be supportive, inclusive workplaces.

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Employees say:"They create an atmosphere where all individuals are accepted for who they are, both in their professional lives and personal lives. Being honest about who you are, being open about who you are is a beautiful way to spend eight hours daily."

100 Best Large Workplaces for Women

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Employees say:"I feel the Voya Cares group is what makes Voya Financial unique in our industry. We really care about people with disabilities and special needs. This team makes a point to discuss this underserved group in our society and how we can look to help individuals and families with these certain circumstances plan for a better retirement future and have their companies help make this happen."

Fortune partnered with Great Place to Work to analyze survey feedback representing nearly 140,000 U.S. employees.

The Fortune 500, in its 70th year in 2024, ranks the biggest U.S. companies by revenue.

Fortune partnered with Great Place to Work to analyze survey feedback representing nearly 100,000 U.S. employees.

GPTW New York 2023-Voya Financial_5003453-3

Employees say: 
 
"The Voya culture is exceptional and continuously reinforced, and the company is very successful. The leadership is extremely talented and visionary—the response to the pandemic was immediate and effective, and Voya has reiterated its commitment to offering a hybrid working environment and not enforcing a full return to the office. Combining forward-thinking business sense with compassion and disability and inclusion, Voya Cares® sets the company apart and seems to resonate with prospective clients as an appealing differentiator."

GPTW Financial Services & Insurance Large 2023-Voya Financial

Employees say: 
 
"The company has a history of giving back to the community, which really brings the employees together and makes you very proud to work for Voya Financial. I love that we can pick a cause to donate to and the company will match your donation. Also, the company gives you 40 hours a year to volunteer, which shows to really want their employees to participate in giving back to their communities—and not just with money but actually helping out."

The Fortune 500, in its 69th year in 2023, ranks the biggest U.S. companies by revenue.

The companies on this year's list stand out for celebrating innovation, promoting cooperation, and more.

GPTW New York Large 2022-Voya Financial

Employees say: 
 
“I think their ability to adapt is unique. I feel this is a great place to work because in the pandemic and even now while things are getting better Voya is listening to their employees preference to where they would like to work from. They might prefer all employees return to the office, but I feel valued and heard because of the work from home opportunity they are giving.” 
 
Read the Great Place to Work review .

GPTW Financial Services Industry Large 2022-Voya Financial

Employees say: 
 
“There is a healthy culture here from the bottom to the top, you can count on others to operate within an inclusive, diverse culture and trust comes easier. I appreciate the opportunities to grow in my career and be my true self at work.”

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These companies foster supportive cultures, where employees find opportunities for growth with help from their colleagues.

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Employees say: 
 
“Everyone here works hard and is always willing to go the extra mile for fellow employees and customers. Additionally, everyone is nice and enjoyable to work with, even when facing difficult challenges.”

The best workplaces in financial services and insurance acted as generous corporate citizens amid a year of multiple crises.

Best-Workplaces-Financial-Services-Large-2021-Voya-Financial

Employees say:  
“They've provided me with the means to have a career, care for my family, feel a sense of accomplishment, and so much more. From day one, I've been accepted fully and considered for promotions and advancement based on my skillset and work ethic.”

This year’s Fortune 500 marks the 67th running of the list.

The American financial, retirement, investment, and insurance company is based in New York City and serves more than 14 million customers.

For an astounding 13th straight year, Apple claims the top spot in Fortune’s annual ranking of corporate reputation, based on a survey of almost 3,800 executives, directors, and analysts.

The 40 companies highlighted on this year's list support personal growth, outside-the-box thinking, and diversity in the workplace.

best workplaces new york 2020-Voya Financial

Employees say: 
 
"This job has allowed me to balance family life with work. Due to this job, I am allowed to still play a very active role in my children's life. I can be present during the first day of school or be part of school activities."

This year's Fortune 500 marks the 66th running of the list.

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The financial services company offers retirement savings plans, investment management, and life and employee benefit insurance to corporations and individuals.

This year's Fortune 500 marks the 65th running of the list.

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Best Workplaces In Financial Services And Insurance

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Best Workplaces In New York

Getting workers ready for retirement is the focus of Voya Financial, which provides workplace benefits and savings solutions and technologies in the United States and internationally. The company operates through three segments: wealth solutions, health solutions, and investment management. Voya serves some 39,000 U.S. employers and over 7 million individual retirement plan participants and has approximately 450 financial professionals serving retail and workplace clients. The company was formerly known as ING U.S. and changed its name to Voya Financial in April 2014. Voya Financial was founded in 1975.

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Voya Financial (VOYA): Company Profile, Stock Price, News, Rankings

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Voya Financial

voya financial

Good morning. Welcome to Voya's First Quarter 2026 Earnings Conference Call. All participants will be in a listen-only mode. Should you need assistance, please signal a conference specialist by pressing the star key followed by zero. After today's presentation, there'll be an opportunity to ask questions. To ask a question, you may press star then one on your touchtone phone. To withdraw your question, please press star two. Participants are limited to one question and one follow-up. Please note this event is being recorded. I would now like to turn the call over to Mei Ni Chu, Head of Investor Relations. Please go ahead.

Good morning. Thank you for joining today's call. We will begin with prepared remarks by Heather Lavallee, our Chief Executive Officer, and Mike Katz, our Chief Financial Officer. Following their prepared remarks, we will take your questions. Also joining the call are Jay Kaduson, CEO of Workplace Solutions, and Matt Toms, CEO of Investment Management. As a reminder, materials for today's call are available on our website at investors.voya.com. As noted on slide two of our analyst presentation, some of the comments during today's discussion may contain forward-looking statements and refer to certain non-GAAP financial measures within the meaning of Federal Securities law. GAAP reconciliations are available in our press release and financial supplement found on our investor relations website. Now I will turn the call over to Heather.

Thank you, Mei Ni. Good morning, and thank you for joining us today. Let's turn to slide four. Building on our 2025 performance, we are off to a strong start in 2026. In the first quarter, we delivered significant growth in revenues, earnings, and cash flows. We grew adjusted operating EPS by 13% year-over-year through strong execution across the enterprise while continuing to deliver a return on equity above 18%. We generated approximately $200 million of excess capital, returning that same amount to shareholders through repurchases and dividends. Executing on our priorities, we are building on our strong commercial momentum, maintaining robust margins in Retirement and Investment Management, and continuing to drive margin and earnings improvement in Employee Benefits. Our momentum is clear, and our advantage comes from our diversified, resilient business model built to perform across markets and business cycles.

I'd like to touch on a few highlights from the quarter. In Retirement, we generated over $200 million in adjusted operating earnings, delivering trailing 12-month margins of 39% while continuing to invest in future growth. We continue to expect positive net flows for the full year, more than offsetting the exit of a large record-keeping plan in the first quarter, which was expected. Revenues grew year-over-year, supported by more than $50 billion in annual recurring deposits, giving the business a resilient foundation across market conditions. Our acquisition of OneAmerica has been a strategic and operational success. It has meaningfully strengthened both the scale and earnings power of our Retirement business, which now serves nearly 10 million Retirement accounts. We expect to complete the integration in the second quarter.

We're building on that strong foundation by expanding the advice, guidance, and planning we provide through our Wealth Management business, helping customers better meet their financial needs. In Wealth Management, expansion remains on track, with first quarter revenues up more than 12% year-over-year. In Investment Management, we entered 2026 with strong momentum, driven by continued demand from clients across both institutional and retail markets. We remain confident in our ability to deliver 2%+ organic growth this year. We drove margin expansion by continuing to scale key strategies across insurance, private and alternative assets, and international retail markets. These are the channels where we have clear competitive advantages and are seeing strong commercial momentum. Our investment performance shows we are delivering for our clients, with 78% of assets outperforming peers or benchmarks over 3 years and 82% outperforming over 10 years.

In Employee Benefits, we generated significantly higher operating earnings through disciplined execution across the portfolio. Across all lines within the business, decisive underwriting and pricing is resulting in higher margins. In Stop Loss, the pricing, underwriting, and reserving actions we took last year have us firmly on the path to full margin recovery in this business. Our near-term focus on restoring the profitability and earnings power of this business is the most value-accretive path we can take for shareholders, and this value is already emerging in the results we delivered this quarter. Mike will provide additional detail in a moment. Our strong results this quarter reflects the durability of our cash generation, our strong earnings power, and our continued commitment to disciplined execution. With that, I'll turn it over to Mike to walk through the financials in more detail. Mike?

Thank you, Heather. Our financial results this quarter were strong, providing a solid start to the year. In the quarter, adjusted operating EPS was $2.26 per share.

On a trailing 12-month basis, adjusted operating EPS totaled $9.11 per share, representing a growth of over 20%. EPS growth highlights our consistent execution and capital discipline. We generated higher revenues across all segments. Our continued expense discipline is sustaining our robust margins in Retirement and Investment Management, while expanding margins meaningfully in Employee Benefits. In the quarter, GAAP net income was lower than adjusted operating earnings, primarily due to non-cash items. Overall, our results highlight the durability of our business mix and the resiliency of our capital generation. With that, let me turn to our segment results. Turning to Retirement on slide seven. Retirement continues to demonstrate the strength of our scaled franchise.

We generated $209 million of adjusted operating earnings in the quarter and $960 million over the trailing 12 months, representing a 14% year-over-year increase. Higher net revenues were primarily driven by an 8% increase in fee-based revenues. Fee-based revenues have grown meaningfully over the last several years and now represent close to 60% of total net revenues for the segment. Spread income remained resilient, reflecting disciplined portfolio management and continued focus on risk-adjusted returns. Margins remain strong at over 39%. Looking ahead, we expect expenses to step down in the second quarter due to normal seasonality. As the year progresses, we anticipate further reduction in spend as the OneAmerica integration work concludes and the organization transitions to steady-state operations. Turning to flows. Our outlook for flows remains unchanged.

We expect strong net inflows in the second quarter and full year, supported by healthy retention and a robust pipeline. The first quarter commercial result was primarily timing driven and as expected. Reinforced by disciplined execution, Retirement is delivering strong profitability and is well-positioned for continued growth. Turning to Investment Management on slide eight. The business' differentiated client-focused solutions continue to deliver investment performance and financial results. We generated $46 million of adjusted operating earnings in the first quarter, up 12% year-over-year and up 8% on a trailing 12-month basis. Overall net revenues drove the result, supported by higher institutional and retail fees. Our trailing margin of 28.6% reflects the benefit of these higher revenues and expense discipline. Net flows were positive in the first quarter and the pipeline remains healthy.

In Institutional, we continue to see strong demand from clients for private market strategies, including private fixed income and commercial mortgage loans. Clients continue to value high-quality investment-grade private credit solutions, where we have a long track record and we see structural demand for the asset class. In retail, international demand for our differentiated income and growth strategy remain resilient, which helped to offset industry-wide headwinds in the U.S. market that affected domestic flows. Over the past year, we generated approximately $7 billion of net inflows. With a healthy pipeline in place, we remain confident in building on that success and driving strong organic growth at attractive margins in 2026. Turning to Employee Benefits on slide nine. We continue to execute a deliberate strategy to expand margins, which has meaningfully improved run rate earnings in Employee Benefits.

Our progress is clear in both the $63 million of adjusted operating earnings we generated in the first quarter and the $169 million we reported over the last 12 months. The key driver of the year-over-year improvement was strong net underwriting results. In Group Life, claims experience was favorable in the quarter, driven by lower frequency and severity. In voluntary, results are tracking in line with our expectations. In Stop Loss, the actions we've taken with underwriting and risk selection have us well-positioned to return margins back to target levels. In the quarter, we released $25 million of reserves. 2024 is now behind us, which drove the majority of the reserve release. We also released a portion of the reserves for the 2025 blocks as experience improved in the first quarter.

We are now over 90% complete with the 2025 business and are well reserved heading into the second quarter. The work we did last year has positioned the 2026 business for meaningful improvements. We strengthened the team with new leadership and specialized resources, improving risk selection through more selective quoting and deeper clinical reviews. That discipline, combined with an industry-wide repricing environment and increase in RFP volumes, helped drive approximately 24% rate increases while keeping in-force premium flat. With pricing and underwriting actions now firmly embedded, we are on a clear path to restore Stop Loss margins back to long-term targets. Looking ahead, our first quarter results reflect continued progress in improving earnings power, and we remain confident in the path to further margin expansion in Employee Benefits. Turning to slide 10.

This was another strong cash flow quarter as excess capital generation was approximately $200 million. We continue to convert cash at 90%+ levels. In the quarter, we returned approximately $200 million of capital to shareholders through a combination of share repurchases and dividends. We are executing an additional $150 million of share repurchases in the second quarter, underscoring the durability of our cash generation. Our business mix and earnings growth are driving a return on equity of over 18%. In summary, our balance sheet remains a strength supported by durable free cash flow generation that positions us well to drive long-term shareholder value across a range of market conditions. Turning to slide 11. This view looks beyond any single quarter and reflects how execution supports capital deployment over time.

We've steadily grown dividends over the past 5 years, and at the same time, we've returned significant capital through share repurchases. This has reduced diluted shares outstanding by roughly 14% since 2022. Our ability to consistently repurchase shares allows us to increase dividends each year while maintaining a payout ratio of approximately 20%. Importantly, these returns have been balanced with ongoing investment in our business to enhance customer and client outcomes and support future business growth. In closing, we delivered a strong quarter driven by consistent execution, high free cash flow, and disciplined capital deployment to create long-term shareholder value. We're executing on our strategy and our priorities are unchanged. Grow the franchise, maintain balance sheet strength, and return excess capital to shareholders. With that, I'll turn it back to Heather.

Thanks, Mike. Turning to slide 12. Looking ahead, our priorities are clear and compelling and are driving tangible financial results. We're growing excess cash generation while maintaining balance sheet strength and flexibility. We're advancing commercial momentum across Retirement and Investment Management, and we're laser-focused on realizing additional margin improvement in Employee Benefits. Together, these priorities define how we run the company with unwavering focus on creating long-term shareholder value. Before we close, I want to share that we are encouraged by the recent legislative and regulatory momentum that is expanding access to retirement savings for Americans who have historically been underserved, especially workers at small and mid-sized employers who have lacked a clear path to workplace savings. These policy initiatives include coverage mandates, mandatory auto-enrollment, and protections for caregivers and non-traditional workers.

These important measures will help address the overwhelming need for additional retirement savings, particularly among the most vulnerable segments of our workforce. Voya is a leader in providing retirement security to the American worker and their families. We welcome these policy developments and are among those companies best positioned to serve the growing demand for financial solutions that will allow more Americans to retire securely. I want to thank our employees who relentlessly work to create better financial outcomes for the customers and clients we serve, which is always our number one priority. We remain focused on executing our strategic priorities, returning capital to shareholders, and driving outcomes for our customers over the long term and across market cycles. With that, I'll turn it over to the operator so we can take your questions.

Thank you. We will now begin the question and answer session. To ask a question, please, you may press star then one on your touch-tone phone. If you're using a speakerphone, please pick up your handset before pressing the keys. To withdraw your question, please press star two. As a reminder, participants are limited to one question and one follow-up question. Our first question is from Bob Huang with Morgan Stanley. Please proceed.

Hi, good morning. My first question is actually on the Group Life business. Group Life loss ratio was very favorable, 70.6% versus a long-term target of 77%-80%. It's been trending fairly favorable over the past 4 quarters, and the industry does look like that's where things are going. Can you maybe give us a little bit more detail about what you're seeing there? Generally, first quarter tends to be the worst quarter for the loss ratio for Group Life. Are we thinking the 77%-80% maybe isn't where we're gonna land this year? Can you maybe give us a little bit of color on that?

Hey, Bob, it's Mike. Yeah, look, I think you're thinking about it right. We do typically see Group Life as running a little higher than the 77%-80%. Q1 usually is the worst mortality quarter for Group Life. We're certainly very encouraged by what we're seeing in the quarter and has been a good trend for us. We're spending a lot of time You know, we talk a lot about Employee Benefits and the margin expansion there. You know, Group Life is another area we're focused on.

I think it's a little early right now for us to suggest, "Hey, we think there's gonna be a lower loss ratio for the balance of the year." If you factor in the first quarter from a calendar year perspective, certainly we would expect to be better than the 77%-80%, given the result in the first quarter. Right now, I think the base case is back to range in the second and third, fourth quarter.

Okay. Got it. Really helpful there. Thank you. My second question is on the net flows. You gave some decent colors in terms of where things are going. If we think about the Investment Management, right? Net inflow is about $65 million for the quarter. If we're thinking about a positive flow, we're looking at probably $6 billion or $7 billion of net inflows in the rest of the year. Is that ballpark sound about right? Like, can you maybe give us a little bit more color of how we think about the Investment Management flows going forward into the rest of the year?

Sure, Bob. Yeah, this is Matt. I'll unpack that a little bit for you. Looking back, the trailing 12-month number is right in that ballpark that you referenced. That's a $7 billion number, that's a roughly 2% organic growth rate for the trailing 12 months. As you acknowledge, as we mentioned, the flows in the individual quarter this quarter were a little light. As we look forward, our confidence around maintaining that growth level is driven by, in the institutional space, our continued strength in insurance. We saw actually a good first quarter in insurance, we have good visibility into the second quarter and the rest of the year in insurance. Again, that's a channel that's demonstrated really nice growth over recent years, differentiated value prop.

One where you can see volatility quarter to quarter but feel very good on the forward look. More broadly on the institutional side, we see opportunities we've been working on for some time internationally on the fixed income side. Domestically, CLO creation is likely to improve into the second quarter and the rest of the year. On the retail side, a little bit more detail there. The income and growth franchise internationally, we've called out, Mike called out in his remarks as well. That continues to be a stalwart for us. Nice performance first quarter. We think that continues for the year. Where there was some volatility in broader equity markets, where we had market volatility was in thematic equities internationally. We're already seeing with stronger markets in the second quarter, some bounce back there.

We'll see where that ends. Obviously a lot of dynamism in the broader markets. Broader strength in retail, including U.S. fixed income, makes us feel pretty good about the forward look. Bottom line, the organic growth expectation of 2%+ for the remainder of the year remains intact.

Our next question is from Andrew Kligerman with TD Cowen. Please proceed.

Hey, thank you so much, and good morning. With regard to the group Stop Loss business, if I'm reading slide 43 of the supplement correctly, it appears that the 2026 loss pick is 87%. My sense is, given all the rate increases you've attained, that it's a pretty conservative loss pick, and perhaps we could see releases as we're seeing for the 2024 and 2025 years. Am I thinking about that right? Do I have the number for the loss pick right?

Hey, Andrew, it's Mike. Just maybe first on the reserving part of this. We continue to set reserves on the high end of reasonable outcomes, I think, you know, you're thinking about it right from that perspective. What gives us a lot of confidence around how the 2026 business is really going to perform are some of the things I mentioned in my remarks. When you look at this from a price perspective, getting 24% on that book of business, we feel really good about that. More importantly, the work we did last year around just strengthening the teams, ensuring we got the best risk selection, and frankly, getting to do that with even more RFPs. RFPs continue to build in Stop Loss, we're getting a look at a lot of different things.

This is really the best we felt around Stop Loss in quite some time. We feel good about the 2026 business. You know, stepping back, we're seeing improvement now. That's encouraging, but we think there's more to come.

Got it. Thank you for that, Mike. You know, it's pretty clear in the media we've been hearing about an activist. The talk has been around their interest in you either divesting of group Stop Loss and/or putting the company up for sale. It's been out there. Hate to ask about it, maybe you could comment a little bit about that.

Yeah, good morning, Andrew. It's Heather, certainly appreciate the question. You know, we're regularly engaging with our shareholders. At the end of the day, our actions and how we deploy capital are guided by what is in the best long-term interests of our shareholders, frankly, as well as our customers. As part of our normal governance with our board, we're constantly evaluating different, you know, strategic options that we can do, frankly, across the whole portfolio to drive shareholder value. Where we have aligned very clearly is that the path we laid out 18 months ago in terms of continuing to grow Retirement Investment Management, where we had a terrific 2025 and are off to a great start.

Importantly, the earnings improvement in Stop Loss, where we demonstrated real value in 2025, and again are off to a great start. That's where we have full alignment and full conviction. Maybe the last thing I'd say, Andrew, on this one is there is no daylight between the board and management on the strategic path forward. What we've laid out very clearly in the presentation and what you heard Mike and I talk about in our, in our prepared remarks, we've got tremendous conviction in our ability to deliver on that and drive further shareholder value.

Our next question is from Ryan Krueger with KBW. Please proceed.

Hey, thanks. Good morning. I guess I wanted to come back on Stop Loss. Last quarter, you said you expected calendar year improvement, the Stop Loss loss ratio, which was 84% last year. I think just mathematically, if I take your loss pick of 87% and your 1Q loss ratio, it would imply it would be higher than 84%. The only way to get that is more reserve releases. I guess maybe just am I looking at that right? Are you still confident that you'll get calendar year improvements this year?

Hey, Ryan, it's Mike. Yeah, that's the base case. You know, maybe just first, like when you think about claims experience and the emergence of claims that we saw 2024 into 2025 or what we're seeing now from 2025 to 2026, claims are coming in faster. When we were in the fourth quarter, we were only 2/3 complete. Now as we look at the 2025 business, we're about 90% complete. As Andrew was asking, you know, we still are on the high end of reasonable outcomes from a best estimate reserving perspective. The base case, if that gets to more middle, low end of the range, absolutely, we would expect the calendar year loss ratio to perform better than 84%.

One way you can look at that is just seeing where the reserves were set a year ago on the 2024 business versus where we have 2025 right now. It's a couple points better. That's what we're seeing. We're seeing that through April, frankly. If we continue to see that in May and June and in the third quarter, that's exactly what's going to happen.

Yeah, Ryan, it's Heather. The only add that I would have is, you know, I quite honestly have not been this confident on Stop Loss for 18 months. For all the reasons that Mike laid out, we've got real conviction in our ability to drive continued margin improvement and get this business back to the full earnings potential we know it can generate.

Thanks. This is slightly different, but also on Stop Loss a little bit. Just how intertwined is your Stop Loss business with the Voluntary Benefits and other group products in Employee Benefits? In other words, as you've been pulling back on Stop Loss to reprice the business and improve profitability, like to what extent is this having a negative impact on the growth of the other product lines in that business, or are they not that interrelated at this point?

Hi, Ryan, it's Jay. I'll take this one. You know, we see Stop Loss right now as another important risk transfer solution. It is rising in demand from our employers. While we're not seeing Stop Loss and maybe broader Employee Benefits in a bundled sale today, it is another important solution for our employers and even more importantly, for brokers who are actively looking to grow their Stop Loss books given the heightened demand in the market. Stop Loss, we see it as a door opener for new brokers who are entering the space as the demand is increasing, but it's also driving tighter alignment and value with the existing Employee Benefit broker relationships.

You know, since I joined 16 months ago, you know, we've been focused on the Workplace Solutions strategy, structure, and the people. I couldn't be here with the new Workplace Solutions leadership team. Specifically for Stop Loss, we focused on bringing in strong leaders with deep expertise. What you're seeing today is a really tight flying formation with our leaders in risk, pricing, underwriting, and distribution. As you can see in our results, the new team is already driving meaningful change. Our commercial momentum and results, as you referenced and talked about the impact it's having, you know, in our Employee Benefits business. You know, Employee Benefits sales are up 8% year-over-year with persistency remaining strong.

You know, in our supplemental health and voluntary business, where we continue to grow from a top three provider position, we're really pleased with the results to start 2026. Our pipeline's up 10%, sales are up 13% over prior year, and that's resulted in a block growth of 4%. Overall, the positive commercial momentum are emerging in Employee Benefits, and what we're seeing is this connection point on additional risk transfer and Stop Loss is deepening our relationships with our intermediaries and our customers.

Ryan, if I can just add, it's Heather again, maybe 3 additional points on Stop Loss and why it's so important is first, we're in seeing increasing demand from employers for Stop Loss. RFP volumes are up 200% year-over-year, it just goes to there's a real need in the market for this, but there's also limited supply. Why that's so important is if you think about that increased RFP activity, we can continue to be selective when we're doing our underwriting. That limited supply also holds up on the hardening market and our ability to get pricing for this business.

Our next question is from Pablo Singzon with JPMorgan. Please proceed.

First question is for Mike on Stop Loss. You'd mentioned that Stop Loss claims are coming in faster. Is there something you changed in your operations that's driving that? Or is it claim amounts just being larger and therefore, hitting retentions faster? I think one of the difficulty with Stop Loss is your excess position, but I was wondering if you're getting better line of sight into the claims even before they break retention levels. Thanks.

Hey, Pablo. I think it depends if you look at it from a reported or paid perspective. If you're looking from a paid perspective, absolutely. The operational effects matter, and we are, you know, churning through claims faster. We've got more people. Jay just talked about the talent we brought in. We're excited about that. It's really what we're trying to get at more is around the reported side and what we're seeing from 2024 to 2025 and now again, 2025 to 2026, where the claims experience is coming faster. We've talked a lot about cell and gene therapies. We've talked a lot about the severity of claims coming in and, frankly, some of the healthcare providers trying to move that through the system because they're thinking about their P&L faster. You know, Stop Loss is a tail product.

We would typically see that more on the later side. 2024 into 2025 was the first time we saw that.

Now, we were sitting here in the fourth quarter, only 2/3 complete with experience, we weren't sure if that was necessarily going to be a trend once again. You're certainly going to want to be on the higher end of a best estimate range being put in that position. I think the good thing now that we're 90% through, we're seeing that again. We think this is the new normal coming out of COVID. We're post-COVID. I think that's a good thing. Again, we're running a couple points better. When we look at it from a reported perspective year-over-year, you can see that through the reserves and the disclosure. I think that has us feeling really good. Again, April has us feeling really good.

This is, as Heather was mentioning, it's a big part of the cash generation expansion story for us in 2026 and beyond. We're really looking forward to letting the experience speak for itself, and we expect it to in the balance of the year.

Yeah. Thanks for that. My follow-up is also on Stop Loss, right? Taking a step back, I think if you just look at stat results, for example, the other insurers you compete with in the market have a slightly reported loss ratios in the low 70s. You've run, you know, high 70s, low 80s, which is fine in a more normal environment, you have the health insurers that run much higher. I was just wondering that, you know, just given the experience of the past couple of years, if, you know, do you think that entails a change in your approach to pricing, just given the fact that, you know, maybe there's more volatility in the, in the specific, you know, more than you had previously appreciated, right?

Maybe running at an 80% loss ratio is not the right level considering the volatility. Thank you.

Hey, Pablo. You know, look, I think you're thinking about it very similar that we do. I think maybe just the only caveat too is that sometimes when you're looking at other companies, they do have captive businesses that's different than, you know, more the fully insured Stop Loss. Sometimes that can conflate what you're looking at. As far as just, you know, where's the end state on this, I think we're thinking about it exactly like you are.

Our next question is from Wilma Burdis with Raymond James. Please proceed.

Hey, good morning. From some of the healthcare insurers 1Q 2026 reporting, it sounds like medical trend is moderating somewhat, still high, and of course, it's been unprecedentedly high over the last couple of years, but maybe rising at a more modest pace. Are you seeing any of that? Just talk about what you're planning for this year. Thanks.

Yeah. Wilma, we're definitely seeing a bit of that. I think it's really early. I think it's a good sign. Yeah, if you look peripherally at some of the healthcare companies out there, you're definitely seeing some of the turnaround there. That's very encouraging for us. It's really early, though, for us to just in any way declare that that's going to come through results in a big way. As we've been talking about the fact that we got 24% on this 2026 business, everything Jay talked about on the team, the risk selection we're getting, as Heather mentioned, the number of RFPs we're getting a look at.

I think these are all very, very good signs around the trajectory of where this business is headed, and so we're encouraged by that, but we're going to let the results kind of play out and that'll illustrate the progress.

Okay. Thank you. This kind of goes back to Andrew's question on the activists a little bit, but we think Voya's management team is strong, and we think you guys are doing a great overall job of running the company. Results were a bit soft across a few important metrics this quarter. Of course, there's a lot of volatility in the market and also medical inflation. Could you give us some visibility into the coming quarters and some of the areas where you plan to show progress on growth? Thanks.

Yeah. Wilma, let me start. First, appreciate the support. You know, as we think about it, we don't necessarily look at progress on a quarter-by-quarter basis, but really on a full year basis. We are pleased with the results in the quarter with earnings up. Let me toss it to Jay to talk a little bit about the commercial momentum, specifically what we're seeing in Retirement. I think Matt answered the commercial momentum question, but if not, we could certainly circle back to that. Jay?

Thanks, Wilma. I'll highlight a little bit of what we're seeing in Retirement and Wealth Management. I think I talked just briefly about Employee Benefits and where we were seeing the growth. I'm happy to answer any follow-up questions on that. As it relates to Retirement, you know, as I referenced last quarter, we expected strong flows in 2026 with most of that growth back half weighted. You know, as we've had visibility into the planned first quarter outflows, which are largely timing driven in OneAmerica and due to a known single large plan outflow, we equally have visibility into the known plan implementations in 2026, that's going to result in positive net flows not only in quarter 2, but for the full year. Our full year 2026 outlook is unchanged.

We're on track for a fifth consecutive year of positive organic DC net flows. It's worth noting our sales momentum remains solid across our key segments. In large recordkeeping, our wins are scheduled to begin funding in Q2 and Q3. Additionally, in Q1, we saw full service sales in emerging markets, which is an important market for us, up 13% year-over-year. In government, where we are leader, we were up 200% year-over-year. In addition to all that, I also look at plan retention and seeing that our plan retention was over 95%, you know, and a reminder, this includes the expected impact of OneAmerica surrenders. All of that speaks to the strength we have right now with our sponsors and intermediary relationships.

Overall, in Retirement, I'm seeing really strong commercial momentum for the business in 2026. If I kind of translate that over to Wealth Management, where, you know, we're starting to see early days in the build, but I'm starting to see success. When I mean success, I'm pleased with the team, and they've achieved a meaningful growth year-over-year of 12%. That's both on a revenue and an asset view. In addition, we've seen really strong advisor productivity, particularly those that we've onboarded in 2025 and 2026 as we've been stepping up our recruitment of advisors. You know, the step back here on the Wealth Management build is that it is embedded in the Retirement business' strong 39% margin. This is a really solid result.

Now, our clients are increasingly asking for more advice and guidance at the workplace. We're really well-positioned to fill this demand. Overall, I'm pleased with Wealth Management builds and the overall growth, particularly in the alignment with our Retirement business.

Wilma, if I can just add one other perspective from the enterprise. If you kind of think about the collection of points that have been made today about commercial momentum and Investment Management, the confidence we have in the Employee Benefits earnings outlook, the Retirement that Jay just talked about, all of those collectively give us the confidence in us further growing cash generation, which is one of our number one priorities, and our commitment to returning that capital to shareholders.

Our next question is from Tom Gallagher with Evercore ISI. Please proceed.

Good morning. Just a few follow-ups on Stop Loss. Heather, if I listen to your comments, about, you know, everything, including the activist and the way you're thinking about things, is it fair to say that you think Stop Loss is a core part of the long-term Voya franchise, or is that something you would consider divesting if the situation was attractive enough?

Good morning, Tom. Thanks for the question. You know, what we have talked about is that we see the earnings improvement in Stop Loss as most immediate source of value creation for shareholders, right? We've already made great progress with a $100 million earnings improvement in 2025 on a year-over-year basis, and a $140 million earnings improvement on a trailing 12-month basis if you just look at the first quarter. It is very valuable for us in [10], you know, in terms of that earnings and the cash generation. If you think about it more broadly across the portfolio, what I would say is we see this as a real valuable part of our portfolio.

It goes to some of the points we've made earlier is, you know, first, there's a lot of client demand, growing client demand, limited supply, hardening of the market and the ability to get the price. We see this as continuing to be an earnings grower for the firm. At the end of the day, Stop Loss is one where it's gonna be value creation for shareholders, as also as well as a strategic asset for Voya at the enterprise.

Gotcha. Thanks for that. Just based on your description of what you're seeing, it sounds like you're more constructive on where this business is headed, I know your approach into 2026 renewals and certainly 2025 renewals is very cautious and more focused on risk selection. As you think about mid-year 2026 renewals, are you thinking about leaning into growth now, or are we still at the part of your process where you need to further risk select and you may not grow yet?

Yeah, Tom, I didn't want to jump in and cut you off, but the quick answer on that is no, we're not pivoting to growth. We continue with our focus on margin improvement and Stop Loss and being very disciplined with pricing. Frankly, we're focused on margin improvement across overall Employee Benefits. Right now it's, you know, continue steady as she goes on that margin improvement plan and delivering on the earnings that we know we can deliver with this business.

Our next question is from Wes Carmichael with Wells Fargo. Please proceed.

Good morning. Thank you. A couple of follow-ups as well. Just one question on Stop Loss and loss trend. I'm just curious if there's any update on how that's tracking relative to your 24% rate increase. I know you mentioned that claims are coming in faster. Are you seeing any change in trends in the type of claims that are inflicting inflation? Mike, I think you made the comment that maybe the range of outcomes for the business have kind of doubled. Maybe that was the last quarter, the quarter before. Just curious if you still have that view.

Hey, Wes, it's Mike. Yeah, no, look, I think first off, we're pricing everything to get back to target. I think as you just alluded to at the end, it was we stood here in the fourth quarter with two-third complete. You know, there definitely was a wider range of outcomes. That has narrowed for the 2025 block as we get into the first quarter, now 90% complete. As I mentioned, we're running a couple points better than where we were a year ago relative to the 2024 business. That's a good sign. Again, I think what we're seeing in April is a good sign. If this continues, you know, we'll see some reserve release in 2025.

I think similarly, we feel well reserved on the 2026 business given all the actions we've taken. We're heads down on it and, you know, as Heather was just referring to, we're gonna take the same approach in the middle of the year and just let the results speak for themselves. We believe this is gonna be a big part of that cash generation expansion story for the franchise at the Voya level that we've been talking about. We're the second year of the journey, we like where we're at right now.

Got it. Thanks. Just switching to Retirement during the quarter, it looks like there was some elevated outflows there. I know you spoke to net inflows for 2Q in the full year, but just curious what you, what you're seeing in terms of shock lapses from OneAmerica in the quarter and how long that should kind of continue.

Thanks. I appreciate that question. On the OneAmerica integration, if you think about where we are, it's near complete. We're really pleased with where the retention is landing. I'd highlight that OneAmerica's retention is embedded into the comments around positive net flows in Q2 and for full year 2026. This transaction has enhanced our scale. It's also enhanced our distribution. When you look at the Retirement franchise, talked a little bit about distribution last quarter. We've onboarded the Edward Jones relationship, fully engaged in this new distribution relationship. Then, you know, maybe on a completion basis, the team is nearing completion of the final migration wave later this month, which is gonna include approximately 3,000 plans. I'm focused on the team's execution on this integration.

The value we're giving for our customers and our intermediaries that we've onboarded through this integration has been really strong. I think you're seeing the results of that. Really pleased with where we are overall in retention and OneAmerica is embedded in that.

Wes, let me just hit the finer points specific to OneAmerica. You know, we had always expected to see, you know, higher surrenders than our normal book, the shock surrenders through the migration period, which ends the end of the second quarter of this year. After that point is when we should certainly expect things to moderate, but you are seeing those in the first quarter.

Our next question is from Joel Hurwitz with Dowling & Partners. Please proceed.

Hey, good morning. Another one on Stop Loss. Mike, you mentioned you're running a couple of points better on 2025 at this point, but I think you might have pointed to the loss ratio on that. Can you just talk about paid trends or paid trends at this point, running a couple of points better year-over-year?

Yeah. That paid's actually maybe roughly 1 point better. It gets to the question earlier around just operational year to year. It's one of the things you always have to be careful with on paid. We have staffing levels are much higher in 2025 than they were in prior year, that certainly is gonna have effect on paid. That's why I would point you to reported and why we're trying to anchor you to more of like think of us about approximately 2 points better at this point in the journey.

Got it. And then just back to Retirement, how much of the full service sort of redemption pressure is OneAmerica? Can you just comment on sort of how the legacy Voya full service book has been performing from a retention standpoint? Then sounds like the pipeline is very strong for the back half. Any color on the mix between recordkeeping and full service there?

Voya Financial (VOYA) Q1 2026 Earnings Call Transcript

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