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F500-2023-087-TJX

The off-price department store chain brought in nearly $3.5 billion in profits in 2022, a 7% increase over 2021. TJX dropped 12 spots on the Fortune 500 list after a 22-spot jump last year. 
<ul> 
 	<li>Marmaxx, TJX’s apparel unit, was its biggest revenue driver, bringing in $30 billion of the $49.9 billion the company generated overall. Its HomeGoods division, however, saw slower sales after two years of expansion during the pandemic.</li> 
 	<li>TJX continues to lag in the e-commerce space, which held the company back at COVID’s height.</li> 
 	<li>Still, TJX has outlasted many of its competitors; Bed Bath &amp; Beyond’s bankruptcy may lead to more foot traffic at TJX stores.</li> 
</ul>

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F500-2022-075-TJX

TJX is the parent company of off-price retailers like T.J.Maxx, Marshalls, HomeGoods, Sierra, and Homesense, operating almost 4,700 stores in nine countries. The pandemic initially had a severe impact on revenue for TJX, which gets only a small percentage of its sales from e-commerce. But as lockdowns ended, the company rebounded, and in 2021, it grew revenue by 51% year over year, enabling it to jump 22 spots on this year’s list. In March 2022, TJX announced it would sell its 25% stake in Russian apparel retailer Familia in response to Russia’s invasion of Ukraine. In April 2022, the company announced that it is aiming to achieve net-zero greenhouse gas emissions in its operations by 2040.

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<span data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;TJX took a particularly brutal beating from the pandemic last year, hit by the double whammy of having almost no e-commerce to fall back on when its stores were closed for long periods, and the precipitous drop in spending on fashion. Sales fell 23% to $32.1 billion—but the damage could have been worse. For one thing TJX’s HomeGoods business slipped only 4%. And when its other banners, T.J. Maxx and Marshalls, reopened, business rebounded quickly. There are signs of pent-up demand for fashion apparel that should give TJX a boost this year (barring any new outbreaks that close stores en masse again), and spending on the home continues apace.&quot;}" data-sheets-userformat="{&quot;2&quot;:14723,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;10&quot;:2,&quot;11&quot;:4,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:11}">TJX took a particularly brutal beating from the pandemic last year, hit by the double whammy of having almost no e-commerce to fall back on when its stores were closed for long periods, and the precipitous drop in spending on fashion. Sales fell 23% to $32.1 billion—but the damage could have been worse. For one thing TJX’s HomeGoods business slipped only 4%. And when its other banners, T.J. Maxx and Marshalls, reopened, business rebounded quickly. There are signs of pent-up demand for fashion apparel that should give TJX a boost this year (barring any new outbreaks that close stores en masse again), and spending on the home continues apace.

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F500-2021-97-TJX

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G500-2020-292-TJX

The off-price discount fashion and home goods retailer continued its long march toward retail dominance, with sales up 7% in 2019, to $41.7 billion, making it bigger than Macy’s and J.C. Penney combined. In the early days of the pandemic, TJX revenues fell off nearly entirely, with all stores closed and only a tiny e-commerce business in operation. But coming out of the lockdowns, TJX's strong financials should make its stores even more desirable to fashion brands as department stores continue to wither, analysts say. What’s more, TJX’s home furnishings chain HomeGoods has been booming alongside the more apparel-oriented T.J. Maxx and Marshalls.

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F500-2020-080-TJX

The off-price discount fashion and home goods retailer continued its long march toward retail dominance, with sales up 7% in 2019, to $41.7 billion, making it bigger than Macy’s and J.C. Penney combined. In the early days of the pandemic, TJX revenues fell off nearly entirely, with all stores closed and only a tiny e-commerce business in operation. But coming out of the lockdowns, TJX's strong financials will make its stores even more desirable to fashion brands as department stores continue to wither. What’s more, TJX’s home furnishings chain Home Goods has been booming alongside the more apparel-oriented T.J. Maxx and Marshalls.

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Global business is back. After limping through a worldwide financial crisis and economic slowdown, the 500 largest companies ranked by revenues shattered all sorts of performance records in 2013: They racked up combined revenues of $31.1 trillion, up 2.5% from 2012, and profits soared 27% to nearly $2 trillion. China’s 95 companies (up from 89 last year) posted $5.8 trillion in revenues. The U.S. has four fewer companies on the list than last year but remains (for now) the country leader, with 128 corporations on the list—including No. 1 Wal-Mart Stores—reporting $8.6 trillion in revenues. 

Wal-Mart stayed on top as its sales crept closer to half-a-trillion dollars. Apple moved into the top five. And UnitedHealth Group continued its steady climb. 

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Founded in 1962, TJX is an off-price retailer known for its portfolio of discount department stores, including T.J. Maxx, Marshalls, and HomeGoods, as well as various international brands like Winners and TK Maxx. It operates in the U.S., Canada, Europe, and Australia.

Q2 2027

Q1 2027

Q4 2026

Q3 2026

Q2 2026

Q1 2026

Q4 2025

Q3 2025

TJX (TJX): Company Profile, Stock Price, News, Rankings

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Ladies and gentlemen, thank you for standing by. Welcome to the TJX Companies Third Quarter Fiscal 2026 Financial Results Conference Call. At this time, all participants are in a listen-only mode. Later, we will conduct a question-and-answer session. At that time, if you have a question, you will need to press star one. As a reminder, this conference call is being recorded, November 19th, 2025. I would now like to turn the conference over to Mr. Ernie Herrman, Chief Executive Officer and President of TJX Companies. Please go ahead, sir.

Thanks, Courtney. Before we begin, Deb has some opening comments.

Thank you, Ernie, and good morning. Today's call is being recorded and includes forward-looking statements about our results and plans. These statements are subject to risks and uncertainties that could cause the actual results to vary materially from these statements, including, among others, the factors identified in our filings with the SEC. Please review our press release for a cautionary statement regarding forward-looking statements, as well as the full Safe Harbor statements included in the investor section of our website, TJX.com. We have also detailed the impact of foreign exchange on our consolidated results and our international divisions in today's press release and in the investor section of TJX.com, along with reconciliations to non-GAAP measures we discuss. Thank you, and now I'll turn it back over to Ernie.

Good morning. Joining me and Deb on the call is John. I'd like to start by thanking our global associates for working together to deliver our shoppers an exciting assortment of merchandise at excellent values every day. I truly appreciate their continued hard work and dedication to TJX. Moving to our third quarter performance, I am extremely pleased that comp sales, profitability, and earnings per share were all well above our plan. Our overall comp sales increase of 5% was driven by strong comp sales growth across each of our divisions. Clearly, our value proposition continued to resonate with consumers in the United States, Canada, Europe, and Australia, and we are confident that we gained market share across each of these geographies. With our above-planned results in the third quarter, we are raising our full-year guidance for sales and profitability.

John will detail our results and guidance in a few minutes. As to the fourth quarter, we are off to a strong start, and as always, we will strive to beat our plans. I am very excited about the initiatives we have underway for the holiday season, and we are convinced that we will keep attracting shoppers to our retail banners. Availability of quality branded merchandise has been exceptional, and we are in an excellent position to flow a fresh assortment of goods to our stores and online. We feel great about the strength of our business and are confident that our flexibility, wide customer demographic, and focus on value will continue to be a tremendous advantage. I will talk more about our fourth quarter opportunities in a moment, but first I will turn the call over to John to cover our third quarter results in more detail.

Thanks, Ernie. I also want to add my gratitude to all of our associates for their continued hard work and commitment to TJX. Now I'll share some additional details on the third quarter. As Ernie mentioned, our consolidated comp sales growth of 5% came in well above our plan. This was driven by a combination of a higher average basket and an increase in customer transactions. Further, we saw strong comp increases in both our apparel and home categories. Third quarter pre-tax profit margin of 12.7% was up 40 basis points versus last year and well above our plan. Gross margin increased 100 basis points versus last year. This was due to an increase in merchandise margin, primarily driven by lower freight costs, expense efficiencies, and expense leverage on sales.

Importantly, we are very pleased with our mitigation strategies, which allowed us to offset all the tariff pressure we saw in the third quarter. SG&A increased 60 basis points versus last year. This was due to incremental store wage and payroll costs, a contribution to the TJX Foundation, and higher incentive compensation accruals. Net interest income negatively impacted pre-tax profit margin by 10 basis points versus last year. Third quarter diluted earnings per share of $1.28 increased 12% versus last year and was also well above our expectations. Lastly, we are extremely pleased with our third quarter pre-tax profit margin. It came in 60 basis points above the high end of our plan. In the third quarter, merchandise margin was stronger than we expected, driven by lower freight costs, and we saw a benefit from expense leverage on the above-plan sales.

Further, with our above-plan results, we had higher incentive compensation accruals and made a contribution to the TJX Foundation. Now to the third quarter divisional performance. At Marmaxx, comp sales grew by an outstanding 6%, with strong increases in both our apparel and home businesses. It was also great to see strength in our store performance across all regions and income demographics, which speaks to the broad-based appeal of our values. The comp increase was driven by a higher average basket and growth in customer transactions. Marmaxx's segment profit margin was 14.9%, up 60 basis points versus last year. We were also pleased with the results at our Sierra stores and U.S. e-commerce businesses, which we report as part of this division. We are extremely pleased with Marmaxx's momentum and continue to see terrific opportunities for our largest division to grow its footprint and capture additional market share.

At HomeGoods, we continue to see very strong sales momentum, with comp sales up 5%. Segment profit margin improved to 13.5%, up 120 basis points versus last year. With our highly differentiated mix of home fashions from around the world at our HomeGoods and HomeSense banners, we are confident that consumers will continue to be drawn to our stores. Further, we see a significant opportunity to further grow our store base and attract more customers, which we believe will allow us to capture a bigger piece of the U.S. home market. TJX Canada's comp sales increased an outstanding 8%. Segment profit margin on a constant currency basis was 14.9%, down 20 basis points versus last year, which was driven by unfavorable transactional foreign exchange. As the leading off-price retailer in Canada, our Winners, HomeSense and Marshalls banners have excellent brand awareness and strong customer loyalty.

We believe our position as a top value retailer in Canada sets us up very well to continue our growth in this country for many years to come. At TJX International, comp sales grew 3% with increases in both Europe and Australia. Segment profit margin on a constant currency basis increased to 9.2%, up a very strong 190 basis points versus last year. We are convinced that we will continue to gain market share across both Europe and Australia. Looking ahead, we're excited about our growth plans in our existing countries and our planned entry into Spain in the spring of 2026. Moving to inventory, balance sheet inventory was up 12%, and inventory on a per-store basis was up 8% versus last year, as we've been buying into the excellent opportunities for quality branded merchandise we've been seeing in the marketplace.

Availability of quality merchandise has been terrific, and we are strongly positioned to flow fresh assortments to our stores and online this holiday season. As to capital allocation, we continue to reinvest in the growth of the business while returning $1.1 billion to shareholders through our buyback and dividend programs in the third quarter. Now I'll turn it back to Ernie.

Thank you, John. Now I'd like to highlight some of the opportunities that we see to drive sales and transactions in the fourth quarter. First, I'm convinced that our retail banners will be a shopping destination for value-conscious shoppers this holiday season. As always, we believe consumers will see compelling values throughout the store every time they visit us. We see this as a major differentiator, as our customers can shop our excellent values every day and not have to wait for sales or promotional days like they do for many other retailers. Second, we believe we are strongly positioned to be a top destination for gifts. With the excellent availability of merchandise we have been seeing, we are confident that we will have a very exciting assortment of gifts this holiday season.

Importantly, we plan to have gifting options across good, better, and best brands so our shoppers can find something for everyone on their list at prices that fit their budget. Additionally, after the holidays, we will remain focused on being a gifting destination year-round. Next, we will be flowing fresh selections to our stores and online multiple times a week throughout the holiday season. We believe this differentiates us from many other major retailers, as our ever-changing mix of merchandise allows shoppers to see a new assortment every time they visit. Further, we believe this may encourage shoppers to visit our stores more frequently to see what's new. I am also excited about our post-holiday initiatives to transition our stores to the categories and trends that we believe consumers want. Lastly, we are excited about our holiday marketing campaigns.

We recently launched our campaigns across a variety of media channels with an emphasis on digital. At every division, we believe our campaigns position us as a destination for holiday decor and inspiring gifts at terrific values. Further, we are targeting a wide consumer demographic to emphasize that our values are available to all our shoppers every day. We believe our campaigns will keep our retail brands top of mind and may encourage cross-shopping of our banners and attract new customers this holiday season. Now I'd like to quickly summarize the key reasons why I am so confident that we are in an excellent position to continue our global growth and increase market share over the short and long term. First, we are convinced that consumers will continue to seek out value.

Our value proposition of brand, fashion, quality, and price sets us apart from many other retailers and has served us extremely well through many kinds of retail and economic environments over the course of our nearly 50-year history. Second, we successfully operate stores across a very wide customer demographic. We curate each of our stores individually to appeal to shoppers across various income and age demographics. Further, we continue to see our customer growth driven by attracting and retaining shoppers across age groups. Next, we are confident that the flexibility of our buying, planning, and allocation, store formats, systems, and supply chain will continue to be a key advantage. Fourth, we still see significant store growth ahead with a long-term store target of 7,000 stores just for our current countries and Spain.

Additionally, with our joint venture in Mexico and investment in the Middle East, we have further expanded our off-price reach around the world. All of this gives us great confidence that we have a tremendous opportunity to capture additional market share globally. Fifth, I am extremely confident that there will be more than enough quality branded inventory in the marketplace to support our growth plans. As a growing retailer around the world, vendors can use our nearly 5,200 stores as a way to clear excess inventory, grow their business, and introduce their brands to new consumers. Next, we are convinced that the appeal of in-store shopping is here to stay. We see our treasure hunt shopping experience as an important advantage and believe it will continue to resonate with consumers.

Further, we make it very easy for our customers to shop our banners by locating our stores in convenient, easy-to-access locations and offering them the ability to shop multiple categories across a store very quickly. Most importantly, I truly believe the depth of off-price knowledge and expertise within TJX is unmatched. We have many leaders across the company with decades of off-price experience who are laser-focused on driving the current business at a very high level while also teaching and developing the next generation of TJX leaders. We also have a very deep bench, which gives us the ability to rotate talent between divisions and geographies. Finally, I am so proud of our culture, which I believe has been a major contributor to our long history of strong performance.

Summing up, we are extremely pleased with the overall performance of TJX in the third quarter and the momentum of the business entering the holiday season. I am so proud of the continued execution of our teams around the world and their relentless focus on our value commitment to our shoppers. We remain convinced that we have significant opportunities for growth and believe we can continue to capture market share around the world for many years to come. Finally, I am pleased to share that during the third quarter, we published our 2025 Global Corporate Responsibility Report. The report covers our ongoing work across four key areas: workplace, communities, environmental sustainability, and responsible sourcing. We invite you to learn more by visiting our website, TJX.com. Now I'll turn the call back to John to cover our fourth quarter and full-year guidance, and then we'll open it up for questions. John?

Thanks again, Ernie. I'll start with our fourth quarter guidance, where we are planning overall comp sales to increase 2%-3%, consolidated sales to be in the range of $17.1-$17.3 billion, pre-tax profit margin to be in the range of 11.7%-11.8%, up 10-20 basis points versus last year's 11.6%. Gross margin to be in the range of 30.5%-30.6%, flat to up 10 basis points versus last year. SG&A to be in the range of 18.9%, which would be 30 basis points favorable versus last year. We're assuming net interest income of $26 million, which we expect to deliver fourth quarter pre-tax profit margin by 10 basis points. Our fourth quarter guidance also assumes a tax rate of 25.4% and a weighted average share count of approximately 1.12 billion shares.

Based on these assumptions, we expect fourth quarter diluted earnings per share to be in the range of $1.33-$1.36, up 8%-11% versus last year's $1.23. Moving to the full year, we now expect overall comp sales to increase by 4%. We are increasing our full-year consolidated sales guidance to a range of $59.7-$59.9 billion. This increase reflects the flow-through of the above-planned sales in the third quarter. We are increasing our full-year pre-tax profit margin guidance to 11.6%, up 10 basis points versus last year's 11.5%. Moving to gross margin, we now expect it to be 30.9%, up 30 basis points versus last year's 30.6%. We now expect full-year SG&A to be 19.5%, a 10 basis points unfavorable versus last year. We're assuming net interest income of $111 million, which we expect to deliver fiscal 2026 pre-tax profit margin by 10 basis points.

Our full-year guidance assumes a tax rate of 24.5% and weighted average share count of approximately 1.13 billion shares. As a result of these assumptions, we're increasing our full-year diluted earnings per share to be in the range of $4.63-$4.66, up 9% versus last year's diluted earnings per share of $4.26. In terms of tariffs, we're assuming that the current level of tariffs on imports into the U.S. will stay in place for the remainder of the year. As such, our guidance assumes that we will be able to continue to offset the tariff pressure on our business in the fourth quarter. In closing, I want to reiterate Ernie's confidence in our plans for the remainder of the year and our long-term opportunities going forward.

I want to emphasize that we remain in an excellent position to continue to invest in the growth of our company while simultaneously returning cash to our shareholders. Now we're happy to take your questions. As a reminder, please limit your questions to one per person so we can answer as many questions as we can. Thanks, and now we'll open it up to questions.

Thank you. To join the queue, press star one. Our first question comes from Brooke Roach from Goldman Sachs.

Good morning, and thank you for taking our question. Ernie, I'd love to hear a little bit more about what gives you confidence in continuing to deliver the comp momentum as we come up into a tough compare for holiday season. Can you also give a little bit of commentary on what the benefit was to comp in the quarter from AUR and pricing growth, and what your plans are for pricing and price gaps as you deliver value into the holiday season? Thank you.

Sure, Brooke. In the comp momentum, you can see we've been kind of building momentum for a bit now, right? It's going back a number of months. I think when you look around the board here at the opportunity to deliver a shopping experience and merchandise that is branded at tremendous value across good, better, and best, and then you look at the lack of that customer mission being serviced really by anybody else around us, nobody's really doing that. I'm talking good, better, best, branded at tremendous value. In the shopping environment, which I think over the last decade has become more important to consumers in terms of not only the merchandise, but our shopping environment is very pleasant. Our associates are very accommodating, they're happy. We're providing, I think, an overall pleasant, exciting treasure hunt shopping experience.

Even if they're running for treasure hunt, our consumers, and we have data on this, really enjoy shopping us. It's a very positive experience. Contrast that with what's happening around us, and I think ultimately that's why our formula just bodes well in terms of confidence in our comp momentum. John, did you want to jump in?

Yeah, I mean, just to give you some color on the cadence and the build of the comp. The cadence in the quarter was very consistent by month, which was really nice to see. As to transactions and basket, both transactions and basket were up, with basket driving a little bit more of the comp, and within basket, ticket was the driver.

Does that help you, Brooke, with that part of that question?

Yeah, but you had kind of a third part, which I believe was around the pricing gap, which I think is touching on what John is getting at. Clearly, another component is our merchants are so driven by keeping a gap on our retail against the out the door. We've talked about that many times, and I think that's what speaks to the third question you were getting at is we will continue to shop aggressively. Competition, which by the way is clearly all retail, whether it's online, whether it's brick and mortar at mass market discount, or department stores or specialty. We will ensure, as we always do, that our out the door retail is below their promotional retailers, and we'll continue to do that regardless.

That is where it gets down to item and SKU, and our teams are so good at staying laser-focused on executing that. By the way, I guess you could argue that is another component of being confident in our continued momentum.

Our next question comes from Paul Lejuez from Citi.

Hey, thanks, guys. Just to follow up on the traffic and ticket, I'm curious if it was mix that drove the basket when you think about the higher AUR.

Sorry, Paul, that didn't come. Could you repeat that first part?

Sure. I'm curious if it was mix that drove the basket in terms of higher AUR, higher ticket, or are you seeing true price increases based on what's happening in the competitive landscape? Are you seeing that opportunity to take prices higher across the assortment because others are doing the same? I am also just curious if you could talk about the income demographic comment. I think you said consistent performance. I was curious if you were referring to the United States specifically, or if you could maybe talk about income demographics in other geographies as well, any differences that you're seeing.

Yeah. When you break down the ticket, it was a bit more of the price versus the mix that drove that.

I do not know if Ernie, do you want to expand on that?

Yeah, sure. Yeah, Paul, I think it was a combination, but I think a little bit more was due to, yeah, some of the pricing that's gone up selectively throughout as other prices have gone up around us. I think you've seen many reports about other retailers talking about having made some price adjustments on certain items, categories. Again, we in some of those cases have followed suit based on what we've had to pay in retail. I go back to what I had said to Brooke at the end of that question, her third question, as we are extremely diligent on making sure we're providing in some cases at least as good a value as we were prior. In fact, our value perception scores, which we are always monitoring, are extremely strong.

Of course, one would probably guess that when you look at our sales, you would say that if the value perception was not strong, we probably would not be doing these comp sales. I think, as John said, that was probably the chunk of the reason. Merchandise mix does certainly impact. Again, I want to emphasize we do not top-down drive the retail ticket. We are insisting on the right value, and then our merchants down at the buyer and level are the ones that really determine where the retail should be.

Right. There is a good part of our mix that we are not buying the same thing over and over again. When we look at ticket, we are really looking at it within the department. Sometimes it can be a little challenging to read. Income demo. Getting back to your income demographic, the vast majority of our geographies, it was close. I mean, both income demographics that we kind of break it down and how we look at it were very, very close, but it was the lower income demographic that was driving the comp in the majority of our geographies.

Which Paul brings up because I'm sure all of you have heard many different reports on, in some cases, articles about, I guess, the upper end or luxury retail driving some of the, again, I always emphasize the strength in our business model is that we have a balanced approach where we have all, we try to appeal to all ages and all income demographics, and we never veer off that mission really for times like this and times when things get better or in times where people are struggling. We want to appeal to all income demographics. Which is why we're seeing consistent across everyone, all the income demographic fans we look at.

All right. Just a follow-up. Is that unusual that it would be the lower income demos that are outperforming at the same time that you're seeing ticket go higher?

No, it's been like that for the last number of quarters. I mean, because really for quite a long time, we've been seeing strong across all income demographics that sometimes it'll tip one way or the other. That's what we're seeing is just a tipping of it rather than a trend.

It's not a long-term trend. Yeah. Yeah. Paul, we have, and when John says the strength, all the income demos are healthy. It's just that one's nudging a little bit. In other words, we are happy with all the different income groups. That one's just nudged up a bit in the recent past.

Our next question comes from Alex Stratton from Morgan Stanley.

Great. Thanks so much. I've got one for John and then maybe one for Ernie. John, just on the gross margin guidance for the fourth quarter, can you talk about what changes to make that year-over-year expansion a little bit less than what we've seen in the last couple of quarters? For Ernie, a bigger picture question. There's been a lot of discussion around AI disintermediation in retail, especially with the use of personal digital shoppers. I'm just wondering how you think about what these developments mean for TJ and what your broader kind of AI strategy might be more generally. Thanks so much.

On the gross margin for the fourth quarter, the reason why is it's really how we are handling our shrink accrual for the year. Because we had a favorable shrink came in last year, so we're up against the adjustment in the fourth quarter that brought the shrink rate down from our plan. We have favorable shrink comparison to last year for Q1, Q2, Q3, and in Q4, we're up against a negative comparison last year. Does that make sense? Or I'm sorry. It does.

We're up against a positive adjustment last year this year, which creates a negative comparison. [audio distortion]

Okay. On the bigger picture AI question, which of course, no topic is highlighted more than AI and the world we're in today. Our teams are all over this from a couple of perspectives, but let me emphasize that we're doing it in a TJX approach manner in terms of where would it dovetail into helping us without us swinging a pendulum and doing something that could be counterproductive. We are pretty aggressively evaluating and testing and deploying AI really across our business to help us work more efficiently and enhance and augment really the work our associates are doing. You had mentioned, I think, some example, but areas we would look at it right now, their testing is enhancing our fraud detection and security. There are aspects to that that could work out well. In-store analytics, really helping with that process. Enhancing customer service.

I'll give you another one. HR, where I think we're going to get some really big benefit, is in some HR processes where there's a lot of information that could be somewhat cumbersome. As big as we are today, I think that's going to help streamline a lot of work for some of our HR associates there. Enhancing customer service, I think I mentioned. Marketing, a recent discussion we just had is marketing optimization. This is something going on around us, and we are taking a look. It's really at the beginning to see what processes there would benefit from us implementing AI. We are, I can't tell you details, but we are taking a hard look and will be testing some services there to see if we can move that further.

Obviously, it goes without saying, we'd be looking at supporting buying and planning in a way, again, in a way that still allows our merchants to function with the secret sauce that we do not want to be impacted by AI if that's not appropriate. We are always very careful with that. Of course, we want to be aware of it and look at it. Then helping IT teams deliver and operate more efficiently. That was one of the first places we were looking at this a number of years ago.

The last thing here, Alex, I would say is we are also, the teams are really terrific, and I give our IT area credit that they're always looking at what are other people doing with AI so that we're always aware, competitively speaking, so that we don't get blindsided on something we should have been looking at and somebody else is. That is probably a little more info than you needed, but I think that kind of explains to you. We're on it.

Part of that last comment that Ernie made, we have established cross-functional governance process that just ensures that we are thoughtfully proceeding on looking at AI.

Our next question comes from Matthew Boss from JPMorgan.

Ernie, could you elaborate just on the overall acceleration at Marmaxx? New customer acquisition relative to expanded basket from your existing core. If you could elaborate on the strong start to the fourth quarter, have you seen any softening in business or just opportunities that you see for Holiday this year?

You're laying it up for me here, Matt. It's a new customer.

Yeah, I appreciate it. No, the new customer acquisition, clearly, where it's funny, we just talked about this a week ago, I did with my marketing team and the analysis group there. We're clearly capturing new customers consistently at about the balance that we did before. We're getting equal momentum from that as well as our infrequent and frequent customers spending. I think we have, I give the Marmaxx team credit on just really terrific execution. They have right now, if you look in the store, a very balanced mix across all the families of business. That is one reason I think we're capturing the market share we're capturing, which is apparel has kicked in. By the way, we sometimes talk when weather has been against us. I would tell you right now, weather has helped us recently. That certainly is a plus in Marmaxx in certain categories.

When you look at our apparel and non-apparel business there, it's healthy across the board. Yeah, I think you started to touch on this, Matt. There is no area that's really lagging too much. Otherwise, by the way, it's hard to have Marmaxx run a six-comp if we did have a high liability department that wasn't performing. That's been really strong. Their inventory position, now you go to kind of the root of what's going on and why I have continued confidence, back a little bit to Brooke's first question, is the availability in the market is just, I've used this before, off the charts. I didn't use it in the script, but it's off the charts. We have so much availability across the brands in many categories and some more availability in some of the categories that we hadn't seen in a while.

I think that is going to bode well for our next quarter. When you're a consumer right now, given the lack of excitement at retail around us, that's making them very open to trying us, which is why we have really strong Holiday marketing campaigns set up that really talk to our value leadership over the next couple of months. That is why I mentioned that in the script. We're so excited about the different marketing creatives, which are really aimed at keeping us top of mind with consumers or encouraging consumers that haven't tried us to try us for the first time. That is why I think the new customer and infrequent customers and customers that may have shopped us a year ago and haven't been back, that's what our marketing is aimed at taking advantage in this environment.

I'll just reiterate what Ernie had said up front earlier in the call that we continue to fund payroll appropriately in the stores. We continue to invest in remodels in the stores. We've got fixtures that make it easier for customers to shop the stores. We're trying to, again, we're trying to maintain that great shopping environment when the customers do come into the store.

Our next question comes from Lorraine Hutchinson from Bank of America.

Thanks. Good morning. Ernie, are there any categories?

Morning. Ernie, are there any categories or customer demographics where raising prices has been less successful? How quickly can you pivot if you see pushback to some of this price over the holidays?

Yeah. Great question. We actually, I won't say what it is. We had one category, only one, and you know all the categories we have, where we weren't happy. We pivoted back and brought the retailers right back to where they were pre-the adjustment. Other than that, I would say we're 95% successful on the pricing strategy. Again, we don't lead the pricing strategy. We wait for the market around us. Even on that one category, what my guess is our competitors on that category probably had to adjust their retails too because we only went up when their retails were going up. We found out if it wasn't good for us, there's no way it was good for them. No, other than the one I'm thinking about, we have been successful across the board.

Having said that, just on some, we've had a couple of items. I'll hear it from a couple of the merchants where we tried this one and this one SKU, even though it was in a category where it's worked across the board, we might have a SKU that didn't work because it might just not, it might be bumping up against something or whatever in our own mix. Because sometimes they have to compete in our own mix. Even the pricing, if it went up around us and we try to take it up because it went up around us dramatically, it's still hanging with our other goods, and sometimes it doesn't work. Absolutely, Lorraine, 95% successful and very few.

We're very careful on it, which is why not only do we judge it off the actual hard data where we watch selling by SKU every week, we also use our value perception scores. We keep a constant pulse on that.

The speed at which we turn our inventory gives us the flexibility to react quickly.

Our next question comes from Ike Boruchow from Wells Fargo.

Hey. Good morning, guys. Congrats. Two from me. Similar to Lorraine's question, Ernie, are there categories that you've intentionally de-emphasized or pushed harder because of tariffs, just because you look at the economics of each category? I'm just kind of curious how you think about that. Clearly your business is not seeing any issues, but very high level, I'm sure you guys have tons of KPIs or markers you look at to kind of judge the U.S. consumer. Is there anything that you've seen over the past couple of months kind of going into Holiday that at all shows you that the U.S. consumer is under some level of pressure? I think it's still a debate at this point. Just kind of curious how you guys view that at a high level.

Sure. On the first one, the de-emphasizing category, so to speak, if we were running into a tariff, we have done that to a little degree. What's happened, though, the cycle tends to come back because when they're imported like that, eventually their other accounts kind of back up. If people back off enough, again, we're not the importer, so we're able to negotiate through the third party. We just might have a lag. We do not consciously de-emphasize over the long term. We just might take what's called our internal sales and inventory plans. They're called ladder plans. We might take those down for a couple of months, but then the market cycles back. We've seen that happen numerous times because we're not ready to take a big price increase if the vendors are coming to on a category if we cannot show the great value.

It kind of works its way through the system. Great question. In those cases, and yes, we have done it in a couple of cases, we just wait for the cycle to come back to us in a couple of months. Tariffs overall, I mean, we do not really get different data than what all of you get. We can see that prices have been going up across many retailers and many categories, and it has been talked about as either it has been done or they are looking at doing it. My barometer for our other retailers struggling a little is just the fact that the availability of merchandise across the board is so high across good, better, and best that would lead us to believe that other retailers are struggling with some of the impact of the tariffs, I guess. Again, we do not get any outright.

That's just a pulse from what we see in the market.

Our next question comes from Michael Binetti from Evercore ISI.

Hey, guys. Great quarter. Thanks for taking our questions here. I had a couple on the margin. First, on the gross margin. In third quarter, I think you had started the guidance at about 5 - 15 basis points of improvement on a 2 - 3 comp. You obviously beat it by a lot. Sounds like freight was a key upside driver. A couple of questions on that. Just since the shrink dynamic should be kind of contained to fourth quarter, does that freight benefit roll off in fourth quarter? Could you talk a little bit about what's driving freight, if that's something that could contribute after fourth quarter? Secondly, I'm also curious if there was a mismatch of any kind in the quarter between tariff costs and pricing, also what that dynamic looks like in fourth quarter.

It sounds like you expect to offset tariffs, but I'm wondering if the tariff headwind does get tougher in fourth quarter. Finally, just on, I guess, the pre-tax margins more broadly, are there any early signals of margin headwinds we should keep in mind as we look at our models for next year, either across the company or at the Marmaxx or HomeGoods divisions?

TJX (TJX) Q3 2026 Earnings Call Transcript

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