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The financial services provider had $1.1 trillion in assets under management at the end of 2019, up from just shy of $1 trillion the year prior. The year saw TIAA make a major pivot away from retail mortgage lending toward digital mortgages, a change of direction after a 2017 acquisition of EverBank that aimed to expand TIAA's retail footprint. The shift, amid rising interest rates and falling consumer demand, has meant closing some retail branches, with an agreement for U.S. Bank to acquire some.
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