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Fresh off its $26 billion merger with Sprint, the second-largest U.S. wireless carrier measured by number of subscribers had to transform most of its huge workforce into a work-from-home force almost overnight when the pandemic hit. Equipment from call centers was disassembled, sterilized, packed up, and ready for employees to take home within days. That allowed 92% of frontline employees to start taking calls from home. The carrier also supplemented pay for its retail staffers who worked on commission and allowed all employees to roll over an extra 40 hours of unused paid time off from 2020 into 2021. Employees also got surprise gifts and gear at home. "With COVID they have gone out of their way to do at home deliveries with UPS to help us stay connected as a community," one employee said.
Courtesy of T-Mobile
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