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<p>QVC Group sells consumer products across North America, Europe, and Asia through televised shopping, e-commerce, mobile apps, and retail stores. Its brands offer home goods, apparel, beauty, and electronics. Formerly Qurate Retail, the company rebranded in February 2025. It was founded in 1986 and is based in West Chester, Pa.</p>

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F500-2021-216-Qurate

Comprised of seven retail brands, including QVC, HSN, and Zulily, Qurate primarily operates e-commerce and digital shopping hubs. It reaches more than 200 million homes internationally via television networks alone.

This year's Fortune 500 marks the 66th running of the list.

F500-2020-239-Qurate-Retail

This leader in social and mobile commerce consists of eight retail brands, including QVC, HSN, and Zulily, and reaches 380 million homes worldwide.

This year's Fortune 500 marks the 65th running of the list.

This year's Fortune 500 marks the 64th running of the list.

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QVC Group (QVCG.A): Company Profile, Stock Price, News, Rankings

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QVC Group

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As a reminder, this conference will be recorded 05/07/2025. I would now like to turn the call over to Shane Kleinstein, Senior Vice President of Investor Relations.

Thank you, and good afternoon. Before we begin, we'd like to remind everyone that this call includes certain forward looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Actual events or results could differ materially due to a number of risks and uncertainties, including those mentioned in the most recent Forms 10 ks and 10 Q filed by our company and QVC with the SEC. These forward looking statements speak only as of the date of this call, and QVC Group expressly disclaims any obligation or undertaking to disseminate any updates or revisions to any forward looking statement contained herein to reflect any change in QVC Group's expectations with regard thereto or any change in events, conditions or circumstances on which any such statement is based. Please note that we have published slides to accompany the earnings release.

On today's call, we will discuss certain non GAAP financial measures, including adjusted OIBDA, adjusted OIBDA margin, free cash flow and constant currency. Information regarding the comparable GAAP metrics along with required definitions and reconciliations, including preliminary note and schedules one and two can be found in the earnings press release issued today or our earnings presentation, which are available on our website. Today speaking on the earnings call, we will have QVC Group President and CEO, David Rawlinson QVC Group CFO and CAO, Bill Wafford and QVC Group Executive Chairman, Greg Maffei. Now, I'll hand the call over to David Rawlinson.

Thank you, Shane, and good afternoon, everyone. We appreciate you joining us and your continued interest in the QVC Group. Q1 was a challenging quarter. We're operating in a tough macro environment facing continued headwinds from declining linear TV viewership, weakening customer sentiment and a volatile news cycle most recently exacerbated by escalating tariff concerns. These recent developments intensified the pressure on our business as they did for the broader discretionary retail market.

Total revenue declined 10% driven by sharper than expected pressure on our top line, particularly from accelerated declines in linear TV viewership and reduced consumer confidence that we believe is a result of geopolitical uncertainty across our U. S. And international markets. Our consumer remains heavily distracted by current events. In The U.

S, there was a sharp year over year shift on linear television to news and business content consumption, which were both up double digits. Based on Comscore data, overall television viewership was down led by decreases in general entertainment, shopping and lifestyle viewing, which were all down between high single digits and mid teens. QVC international revenue declined 4% in constant currency experiencing episodic softness not seen in prior quarters driven by German elections, inflationary pressure in Japan and compared to a particularly strong Easter in The UK in Q1 twenty twenty four. Cornerstone was down 13% driven by continued housing market stagnation. As a result of continued sales deleverage, consolidated adjusted OIBDA declined 31% in constant currency.

While there is still more work to do, we are building on what we've already done. Over the past two years, we've improved gross margins and aggressively managed costs. This includes closing the Fontana, California fulfillment center, reducing labor expense for non fulfillment functions and moving our technology support to a managed services contract. As previously outlined, we are pursuing an additional $100,000,000 of OIBDA opportunity by examining all areas of spending across the company, which is even more critical now in the current macro environment. This work began in late twenty twenty four and we expect that it will continue through 2025 and into 2026.

In late March, we announced the global reorganization which impacted a significant portion of our team members, but is necessary to improve our cost structure. As part of this reorganization, we're completing the closure of the St. Petersburg, Florida facility and fully transitioning HSN operations to our Studio Park campus in Westchester, Pennsylvania by Q3 of this year. Some team members have already transitioned out, while others will remain through the end of the year. I want to sincerely thank all affected employees for their professionalism and dedication during this difficult but necessary action.

We also completed the first full quarter under the new IT managed services model I mentioned before. This change has enabled us to reinvest in critical technology upgrades including fulfillment and order management systems. Cost discipline remains a priority and we're focused on further reducing our cost to serve. Let me take a minute and give an update on tariffs. Given the inherent uncertainty in ongoing trade negotiations, it is difficult for us to quantify the potential impact of tariffs at this time.

This is a challenging and very fluid situation, but we are taking broad scale action to manage the impact. Five years ago, U. S. Goods sourced from China made up over 55% of our product COGS. To date, we've reduced that proportion to less than 50.

Still China remains our largest import exposure and given the current level of tariffs, we are working quickly to shift even more sourcing to other countries. Depending on where tariffs settle, we are targeting our sourcing mix, so that no single country is worth more than one third of our sourced goods by the end of the year. In the immediate term, we've canceled a number of contracts with vendors and will be prudent about placing new orders with vendors from China at the existing tariff levels. We are also actively negotiating with many vendors in an attempt to share the tariff impact and may seek to take price action on certain goods where necessary. Moving to QX8, total customer count declined 10% in the quarter driven by a 9% decrease in existing customers, a 17% decrease in new and a 13% decrease in reactivated customers.

The decline in linear TV households continues to put pressure on our customer count year over year and QXH TV minutes watched declined approximately 13%. As you can see on Slide eight in our presentation, on a trailing twelve month basis, customer count declined on a sequential basis with a decrease of approximately 2.6% versus December 2024. But our existing customers continue to purchase at healthy levels spending on average $16.35 dollars and purchasing 32 items in the twelve months ending March 31. At QVC, our best customers who buy 20 or more items annually also continue to purchase at very attractive levels. In the twelve months ending March 31, they bought 76 items and spent $3,975 on average, up 1% year over year.

We experienced strength from the relaunch of LOGO by Lori Goldstein brand and saw continued strength from our well known brands like Kim Gravel and Diane Gilman. We also had success in the launch of Jeffery's Akerians Wine, which sold out and continued interest in floor care from Dyson. And we're seeing new customer growth on social from brands like Tupperware, which added nearly 9,000 new names. While our electronics business experienced lower sales, we continue to see outperformance in portable power driven by brands EcoFlow and Halo in the hearing aid category. Our customers responded less favorably to handbags, luggage and footwear and accessories, garden and home decor and some of our core culinary brands.

Moving to QVC International. As I mentioned before, we saw a change this quarter internationally and revenue declined 4% in constant currency compared to prior quarters of broadly stable revenue performance. National elections in Germany, inflationary pressure in Japan, a particularly strong Easter in The UK in Q1 twenty twenty four and weakened consumer sentiment led to revenue declines across all markets. Total customer count declined 3% in the quarter driven by a 2% decrease in existing customers and a 65% decrease in new and reactivated customers respectively. Finally, our Cornerstone brands continue to operate in a depressed housing market leading to lower consumer demand.

Cornerstone revenue declined 13% in the first quarter with softness across all brands. We have however officially kicked off our transformation efforts. We anticipate value from the transformation will be recognized in the last three quarters of the year, although tariffs are likely to have some adverse impact on value. One other point to note, Ryan McKelvey, President of Cornerstone Brands will be retiring after twenty five years. We will commence an internal and external search for a new President of Cornerstone.

In the interim, Tom Bazone, President of Frontgate will assume leadership responsibility and report to me effective immediately. Ryan will remain with the company for a transition period. We thank Ryan for his quarter century of distinguished and capable service to the company and wish him well in retirement. Despite continued challenges in our core business exacerbated by macroeconomic changes, we are intently focused on transforming into a live social shopping company and believe we have the assets needed to win in this space. I would like to share some additional highlights that demonstrate the progression of our win growth strategy.

First, we signed a strategic agreement with TikTok for the first twenty fourseven live shopping experience in The U. S. And we are now live on TikTok 20 fourseven on our QVC account. We use our host along with other creators to sell products directly through TikTok shop allowing purchases to be made on platform. The success of our streaming and social businesses is crucial and we are measuring our progress in a handful of ways.

Our most important metric is revenue and we estimate that the percent of QxH revenue that was generated during Q1 through streaming and social platforms was in the mid to high single digits. We're seeing strong platform engagement, another important metric. Combined minutes watched on social and streaming platforms are up 26% over last year growing to 1,400,000,000 minutes. Streaming monthly active users grew 131% and we had our largest non holiday revenue month ever in March. Back to social, across all of our social platforms including TikTok, we now have a combined over 7,000,000 followers.

To help you track our progress, we will look to more regularly provide updates on the social and streaming businesses. We now have thousands of items listed on TikTok and that number continues to grow and we are working with over 85,000 creators. We continue to add new categories like beauty and are scaling our processes for working with creators. We are using our newly formed content factory to produce various forms of content for all of our linear and social platforms. And later this month, we'll kick off the second year of our Age of Possibility campaign with our first TikTok shop Super Brand Day.

We'll offer eight hours of creator and celebrity led shopping rooted in celebration, empowerment and connection all live on TikTok. We have several well known celebrities who will be joining us. This shows the power of combining our core capabilities and relationships with TikTok's scaled platform. And we are also excited to announce the launch of our partnership with TikTok in The UK in February using what we are learning from partnership to inform how we go to market internationally. We also launched a new experience with American Airlines this week where customers are now able to watch episodes from our QVC Plus and HSN Plus channels on American's free in flight entertainment platform.

We have strengthened our leadership team. We hired two new leaders that bring a wealth of industry expertise. Alex Wellin is our new Chief Growth Officer and has already hit the ground running leading our growth initiatives. With over twenty years of leadership in digital media, product innovation and strategic growth, Alex will define and lead our growth strategy for the W and win wherever she shops. He will oversee a multifunctional team including U.

S. Social selling, streaming, digital, new business development and platform distribution. We also welcomed Tony Williams, our new Chief People Officer at the April. Tony brings more than twenty five years of global strategic and operational business experience having led people across a broad range of industries leading transformation, change management, organizational effectiveness, culture and other strategies to support increased market share, revenues and profitability while ensuring the people experience remains a core enterprise focus. Finally, I would like to acknowledge that Greg Maffei will continue to serve as our Executive Chairman and I look forward to continuing to benefit from his leadership and advice.

In uncertain times such as these, the core insight that guides our business is more relevant than ever. For a valuable portion of consumers, shopping is an opportunity to explore, dream and connect. This is why social shopping is exploding on platforms like TikTok and Facebook And that's why we believe in QVC Group's long term strategy despite the current headwinds. Now, I'll turn the call to Bill to review the Q1 financial results for each of our businesses.

Thank you, David, and good evening, everyone. Unless otherwise noted, my comments compare financial performance for the three months ended 03/31/2025 to the same period in 2024. Starting with QXH, revenue declined by 11% due to lower unit volumes, lower average selling price and less shipping and handling revenue with a partial offset and favorable returns rate. From a category perspective, home revenue decreased by 9% driven by reduced demand in culinary, a challenging garden season and overall reduced demand for today's special value events. We did see some bright spots in the fitness and wellness categories driven by supplements and Denise Austin, as well as growth in our seasonal decor brands of Valerie Parhill, Slatkin and Co, and Mackenzie Childs.

Apparel revenue decreased 9%. Beauty revenue fell by 12% in Q1 driven by the Bath and Body category. We are encouraged by the growth we are seeing with new brands like No Makeup Makeup and new technology brands like Current Body Skin Red Light Therapy. Accessories experienced another challenging quarter with a 14% decline driven by footwear, loungewear and handbags. Electronics declined 18% due to lower demand for computers and TVs.

Bright spots included audio and portable power at both QVC and HSN. Adjusted OIBDA margin contracted three ten basis points. Gross margin declined approximately two zero five basis points with slightly higher product margins more than offset by fulfillment pressure and sales deleverage. Product margins increased 10 basis points driven by mix shift to higher margin products, improved product COGS and better return rates partially offset by lower initial margin. Fulfillment expenses were unfavorable 200 basis points due to higher labor costs, increased freight rates and sales deleverage.

On an aggregate dollar basis, operating expenses decreased 11% and SG and A expenses decreased 7%. Operating expenses decreased $14,000,000 largely driven by lower commissions. SG and A expense decreased $12,000,000 driven by savings from our new managed IT services contract, but were unfavorable by approximately 110 basis points due to sales deleverage. Moving to QVC International. My comments will focus on constant currency results.

Revenue declined 4%, reflecting a 4% decrease in units shipped and a 1% decrease in average selling price. From a category perspective, QVC International experienced growth in jewelry and electronics offset by softness in apparel, beauty, home and accessories. Japan net revenue declined 7% and Germany and The UK declined one percent and two percent respectively. Adjusted OIBDA decreased 13% and adjusted OIBDA margin declined 140 basis points. Gross margin decreased 80 basis points due to higher fulfillment costs, partially offset by product margin gains.

Fulfillment costs increased due to higher variable wage rates in Europe. Product margin strength was due to favorable returns. SG and A expenses decreased 1% due to lower personnel expenses. SG and A margin was unfavorable by approximately 40 basis points due to sales deleverage. Moving to Cornerstone.

Revenue declined 13% in the quarter as we continue to experience soft demand for interior and outdoor furniture and decor in our home brands from continued challenges in

sector. Adjusted OIBDA margin decreased four sixty basis points driven by costs for outside services related to the transformation plan Cornerstone is implementing, higher personnel costs and sales deleverage. Let me also provide additional commentary on tariffs. Tariffs are adding additional uncertainty to an already challenged retail environment. We continue to monitor tariff impact, which is difficult to model given the amount of volatility we've seen in tariff rates.

As Dave had mentioned, our teams have a number of mitigation strategies underway including sourcing diversification, limiting purchase orders, vendor negotiations and may include pricing price changes. If tariffs persist at the current elevated levels, it is our expectation the market will likely see lower consumer demand particularly in discretionary retail. Turning to cash flow and the balance sheet for the quarter. In Q1, cash flow was a use of $148,000,000 compared to a use of $27,000,000 last year. As a reminder, Q1 is traditionally a use of cash due to the seasonal nature of our business.

The decrease in cash flow was primarily due to cash used in operations and higher payments for TV distribution rights. Our TV distribution payments fluctuate year over year depending on renewal cycles. Looking at the QVC Group Inc. Debt profile. As of 03/31/2025 net debt was $4,700,000,000 and the QVC Group revolver had $185,000,000,000 drawn.

QVC Group had total cash of $833,000,000 of which $295,000,000 was at QVC Inc, dollars two zero six million at Liberty Interactive LLC and $241,000,000 at QVC Group. In February, we paid off the remaining $585,000,000 of QVC Inc. Four point four five percent twenty twenty five senior notes at maturity funded with our revolver and cash on hand. Our leverage ratio as of 03/31/2025 as defined by the QVC revolving credit facility was 3.7 times excluding Cornerstone compared to our maximum covenant threshold of 4.5 times. Please note that our covenant OIBDA includes adjusted OIBDA of QVC Inc.

As Cornerstone was removed as a borrower under the QVC credit agreement as of April 1. We are focused on taking the necessary steps to strengthen our capital structure and enhance long term value for our business, customers, partners and investors. We're in the process of evaluating a range of proactive financial and strategic alternatives in light of the changing macroeconomic environment including continued cord cutting, headwinds from recently announced tariffs and company leverage. This review is ongoing and no decisions have been made at this stage. We will provide updates if and when there are material developments that warrant further communication.

Finally, as mentioned previously, on 12/02/2024, we transferred our stock from the NASDAQ Global Select Market to the NASDAQ Capital Market and began a one hundred and eighty day calendar period to regain compliance after trading below the $1 minimum. As part of this extension, we have committed to effect a reverse stock split if necessary to remain on NASDAQ after the one hundred and eighty day period. Our Annual Shareholder Meeting is on May 12. And if we receive stockholder approval for a reverse stock split, we would look to implement as soon as possible with the intent to regain compliance before the expiration of our compliance period in June. Now, I'll turn the call over to Greg.

Thank you, David and Bill. Well, as you can hear, the Q team is very focused on execution despite the challenging macro environment. Q is navigating the evolving tariff headwinds along with the rest of retail and recognizing the magnitude of this impact will have on the cost structure of Q and overall consumer sentiment. Q continues to remain focused on balancing growth under the Win Strategy and the large opportunity they have in social shopping with cost actions to better position the operating business for the tough macro environment and the decline in linear television subs. At the same time, we are focused on strengthening capital structure and are proactively evaluating financial and strategic alternatives to do so.

And with that operator, I'll open the line for questions.

Thank you. The first question comes from the line of William Reuter with Bank of America. Please proceed.

Hey guys, good evening. Thank you for taking our question. This is Rob Rigby on for Bill. So I guess first regarding the TikTok shop and social spending, it seems like the current annual run rate is roughly around $400,000,000 for social and streaming spending. I guess what does that ramp look like over three years?

And I guess what do you expect will drive that growth?

Yes. Let me start and then let Bill pick up. I think what we've said is that social and streaming today is hundreds of millions. And then I think what we said in November was that we thought social and streaming together over a three year period could get to $1,000,000,000 And so that dimensionalizes a little bit what the growth rate looks like over the next three years. And we think we're growing fast right now and on track to achieve on that scale.

In terms of what drives the growth, a big part of it is just going to be new customer acquisition as well as some customer transition. There's some cord cutting capture that's happening with former customers, but we're also seeing good rates of being able to acquire new customers with reasonable economics on the social and streaming platform. One of the things that's really great, especially about the social strategy is that it's a pre aggregated audience. They're already tens of millions, in some cases hundreds of millions of people, and billions if not billions on those platforms. And so you get to play in a very growing large stream of potential customers who are increasingly used to seeing shopping content in their social feeds and who are increasingly converting over to purchases within their social experience.

And so that's the magnitude of the opportunity. Anything you'd add, Bill?

No. And I think the run rate, I mean, you're kind of taking what the pro rata percentage is now and just carrying that across. I think we've obviously our aspiration is, David said over the three year period would probably put us on a little bit higher trajectory than that, but I mean you're directionally in the right ballpark there.

Great. Thank you. Appreciate that color. And then second one from us would be regarding capital allocation. I appreciate the commentary around evaluating strategic alternatives and financial alternatives.

But is the plan near term to still use free cash flow to repay the revolver balance? And then if you have any updated color regarding what the use of proceeds would be on the potential sale of the St. Petersburg facility? Thank you.

Yes. I think potential sale of the St. Petersburg facility is obviously not going to be in the next quarter or two and don't expect that to be largely material to the overall size of the enterprise. So I don't think there's a big windfall that we're looking on that. In terms of how we've managed capital structure and free cash flow, I mean no change right now.

But like we said, we're evaluating what our opportunities are going forward.

Thanks Rob. The next question comes from the line of Karru Martinson with Jefferies. Please proceed.

Good afternoon. Just in terms of proactive financial option review, does this mean that the RCF renewal is off the table? Can you kind of elaborate where we are in terms of the liquidity needs of the company? And where would we access that from?

So I mean, we've given you our kind of where we are in terms of the leverage ratio and kind of what that gives us in current liquidity right now. We haven't said anything is off the table right now. But obviously that's why we're evaluating what all options are given kind of what the current headwinds are and where the business is today.

And then when you look at kind of your customer count and while recognizing social is growing nicely, but losing call it 200,000 customers with the linear minutes down. I mean, that just kind of the new run rate that we have to work through here for the next year while social ramps up? Or how should we think about kind of that sales deleveraging that we saw in the first quarter?

Yes, it's a great question. There certainly is some underlying run rate that is just the structural pace of cord cutting that's impacting the business. If you look at our linear TV households, think we said versus 2018 or 2019, we're down something like 40%. And so there just is some degradation of the core linear households. And I think it's fair to expect that we'll have to eventually outrun that with streaming and social growth.

I do think there are a number of things that made this quarter a particularly challenged quarter from a customer count perspective. First, you did see really in February a real change in consumer sentiment. And I think a real pullback in the market. And I think that had an impact. You certainly had some of the trends in viewership that were really pronounced

I gave some of those statistics in the beginning where total television viewership were down. You saw real spikes in news and business coverage and almost everything else in the television universe being down, much of it being down double digits. And so you really did see very strong diversion from normal television watching patterns. And given the fact that we have to have eyeballs to show products to get sales that has a real impact on our business. The other thing I would say is given what we saw in terms of consumer sentiment, it didn't feel like a very responsible time to invest as heavily as we otherwise might have in new customer acquisition.

And so in terms of our new customer count, we weren't spending to go after new customers in the way that we might have if the consumer sentiment and macro environment had been different. And so I think that may have slightly artificially depressed our new customer count year over year and new customer acquisition within the quarter. So I do think there were some things that were idiosyncratic within the quarter that had an effect on customer count. But I also wouldn't deny that there isn't just an underlying reality to cord cutting in linear television that we're also seeing and we'll continue to have to face into.

And just lastly, does the de minimis exemption ending change anything from a competitive landscape for you guys?

Good question. Yes, it's a great question. I would say observe a couple of things. I think around the edges, the de minimis exception was unhelpful. I think particularly unhelpful to some of our digital businesses.

I think not having the de minimis exception probably is a slight tailwind to our social push, because that's where, I think in digital channels, saw a lot of players taking advantage of it. I think the primary places where you saw big businesses built around de minimis exception tended to target consumers who were younger than our average consumer. So I don't know that it provides an immediate massive target that we'll want to go after. I think in terms of average sale price, in terms of age, those both tended to be well below where we tend to target. But I think net net on the margins, was a positive thing that has happened for the business.

Thank you. And the last question comes from the line of Cale Holden with Barclays. Please proceed.

Thanks for taking my question. I had, I guess, three really quick ones for you. The twenty twenty one, twenty twenty two supply chain hit the company pretty hard just on today's special value. So I was wondering in regards to tariff mitigation, if you're actually shipping from China given the higher tariffs or if there was the potential for a slowdown and good flow in the back half of this year?

Yes. I can start with that and maybe Bill will want to chip in. I would say we're being very deliberate with what given current levels of tariff of what we would potentially bring over. We've canceled a fair amount out of China. We are very actively sourcing from places outside of China.

Like I said in my prepared comments, we would think we can target being no more than one third of product cause exposed out of any one country, which will be much more diversified than we have been historically, and we're making good daily progress on getting there. I would say that we will not immediately be able to like for like replace every purchase we would have made, as we go into the back half of the year. So we will have to do some reprogramming. There are some plans that we had made where we will make choices not to bring in goods given the current tariff rates and will cause us to go to plan B and in some cases, plan C. And so that's certainly a dynamic we'll have to navigate.

You made the reference back to the supply chain crisis. I would not say that currently we're seeing the level of impact in terms of planned programming changes that we saw in the course of the supply chain challenges and we have far more visibility. One of the things that was very disruptive about the previous supply chain challenges is you just didn't know what was coming when. Here, we know that there is a structural change in the economics of certain goods depending on where they come from. And so we are able proactive in our planning than we were able to in of the prior challenges.

So hopefully that's some helpful color. Bill, anything you'd add?

Yes. And I think, Hale, I mean in the near term, we were largely a larger inventory position than we did this year last year at this time on a smaller revenue base, gave us a little bit of buffer coming as we're in Q2 from an inventory position. Obviously, what we're trying to solve is back half of the year now holiday as most discretionary retailers heavily penetrated in China. And so that's the work that the teams have been doing right now on diversification to moving and especially when you see apparel and other things where we've made really good strides so far. So it's really chopping wood on the rest of it right now.

Got it. And then with I wanted to follow back to Karru's question. With regards to the revolver extension, that's still something you guys are working towards and planning as part of this liquidity solve? And then in connection with that, was curious if you could give us some color why Cornerstone was dropped off the revolver collateral pledge?

Sure. I mean, so we're we're looking at all options on it. We've the revolver doesn't mature until October of twenty six, right? And so we had obviously time and are using that to make sure that we're doing the right thing for the business. Cornerstone was removed, wasn't material to the calculation also ample cash on hand to manage that business and wasn't needed in the facility.

Okay. And then my last question is, David, your comments were sort of relative to first quarter consumer weakness, but it does feel like things have gotten a little softer since then. So any macro thoughts on where you think the consumer is or might be going would be helpful to level set?

Yes. It's a good question. We saw January, which I would say was basically on trend from the fourth quarter. I think you saw real impacts on consumer sentiment and consumer behavior in February, tended to be where we saw real change in consumer behavior. Also you had a couple of things going on there.

We didn't put too much on it, but of course you had a little bit of leap year impact as well as an Easter shift impact. And so we did see a real change in the overall discretionary consumer environment in February. That I would say got back on to something like the fourth quarter trend as we went through February into March, or at least stop the descent. And so I would say now it feels like we're at continue to be at a very depressed and challenged level in terms of consumer sentiment, but it feels more stable at that lower level than it was feeling in February. I would say for us in terms of how we view the consumer in the back half of the year, we're trying not to given the level of volatility, make too many predictions.

Structurally, we have a couple of things that should be somewhat helpful. The first is social and streaming at their current growth rates will continue to become a larger and larger portion of the business as we go through the year, given some of the investments and the progress we're seeing there. And then second, we did a number of things in terms of cost in the business in the first quarter that were not in time to impact first quarter results, including the reduction in force and some of the other cost actions that we took that will have an opportunity to be better reflected in the operating results as we go into the second half, which should give us some additional cushion given where the consumer sentiment in the market may trade.

All right. Thank you. On a lighter note, I'll do my best to buy something on my next American plate.

You. Andy, in this environment, every purchase is useful. Really excited about that partnership. When we announced the Win Strategy, the W and Win, W I N, was wherever she shops. And part of that is just recognizing that our consumers' attention is increasingly divided across platforms.

And so hopefully, what you're starting to see is, we know she's in social and so you're seeing a different sort of presence on TikTok and Facebook. We know that she's a very captive audience when she's on an airplane. And so that's another place we think of the potential for shopping. And so we wanted to get there. So we will continue to try to live out our strategy of being wherever a potential customer eyeball is.

With that, I think that was the last question. I want to thank everybody for joining us and for your continued interest. We will continue to try to do a reasonable job of keeping you updated given the volatile environment and always a very helpful questions and continue to be thankful for the interest in the company.

Thank you. This concludes today's conference. You may disconnect your lines at this time.

QVC Group (QVCG.A) Q1 2025 Earnings Call Transcript

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