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F500-2021-235-Otis Worldwide

Raytheon Technologies spun off Otis Worldwide in April 2020. Headquartered in Farmington, Conn., Otis manufactures elevators, escalators, and moving walkways.

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Otis Worldwide Corporation is a global elevator company. Elisha Otis—inventor of the safety elevator—founded the company in 1853 in Yonkers, N.Y., changing urban landscapes forever by enabling the skyscraper. In 1925, the company introduced the first-ever completely automatic elevator. Today, as it operates in nearly every country in the world, Otis manufactures and maintains elevators, escalators, and moving walkways. It became a public company in 2020, the result of a spinoff from United Technologies Corporation.

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Otis Worldwide (OTIS): Company Profile, Stock Price, News, Rankings

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Otis Worldwide

otis worldwide

This call is being carried live on the Internet and recorded for replay.

Presentation materials are available for download from the Otis website at www.otis.com. I'll now turn it over to Rob Quartaro, Vice President of Investor Relations. Please go ahead.

Thank you, Sarah. Welcome toOtis' Third Quarter 2025 Earnings Conference Call. On the call with me today are Judy Marks, Chair, CEO and President, and Cristina Méndez, Executive Vice President and CFO. Please note, except where otherwise noted, the company will speak to results from continuing operations excluding restructuring and significant non-recurring items. A reconciliation of these measures can be found in the appendix of the webcast. We also remind listeners that the presentation contains forward-looking statements which are subject to risks and uncertainties. Otis SEC filings, including our Form 10-K and quarterly reports on Form 10-Q, provide details on important factors that could cause actual results to differ materially. Now I'll turn it over to Judy.

Thank you, Rob. Good morning, afternoon, and evening, everyone. Thank you for joining us. We hope that everyone listening is safe and well. Starting with Q3 highlights on slide 3, Otis delivered strong third quarter results and returned to growth as we executed well on our service-driven business model. Organic sales in the quarter were up 2%, driven by service, which grew 6%. Notably, modernization organic sales grew 14%. Adjusted operating profit margin expanded by 20 basis points overall, driven by service margin expansion of 70 basis points. This strong performance, together with a lower share count, drove a 9% increase in adjusted earnings per share in the quarter. Our maintenance portfolio continued to grow 4%, and we are on track to approach 2.5 million units in our service portfolio by year end. Modernization order growth accelerated to 27%, and backlog increased 22%.

New equipment orders grew 4%, returning to growth for the first time since the fourth quarter of 2023, supported by moderating declines in China and good momentum across the other regions. Adjusted free cash flow increased sequentially as anticipated to $337 million, giving us good line of sight to deliver our adjusted free cash flow outlook of approximately $1.45 billion for the full year. We opportunistically completed approximately $250 million in share repurchases during the third quarter, bringing the year-to-date total to approximately $800 million. Fulfilling our full year outlook, we continue to innovate both in our product and go-to-market approaches. For example, we recently launched Otis Arise MOD packages in our EMEA region, which represents our largest modernization opportunity.

Currently, Otis Arise MOD is a new suite of flexible, phased modernization packages designed to help building owners upgrade their elevators in a way that creates less disruption for passengers and provides customers with options for a phased project and predictable budget. Otis Arise MOD reflects our commitment to customer-centric innovation and positions us to capture long-term modernization demand across the region. Also during the quarter, Otis was named to TIME magazine's list of the World's Best Companies for 2025 and again recognized by Forbes as one of the World's Best Employers. These recognitions reflect our commitment to our absolutes, our strong culture, global impact, and commitment to excellence. Turning to our orders, performance on Slide 4 combined new equipment and modernization orders grew 9% in the quarter with notable strength in Americas, EMEA, and China. Our combined backlog increased 3%, and excluding China increased 11%.

Our total backlog, including maintenance and repair, remains near historically high levels, which should support growth in the coming quarters. New equipment orders increased 4% in the quarter, and excluding China, we saw robust 7% growth with EMEA up high teens driven by Southern Europe and the Middle East, while Americas grew mid single digits. The strength was partially offset by a low single digit decline in Asia. We have seen improvement in China year over year comparisons, and we expect China new equipment orders to be down mid single digits for the second half of the year at constant currency. Our new equipment backlog declined 1% year over year, but excluding China it grew 8%. We had our highest modernization order since spin, up 27%, driven by strong 20+% orders growth in Americas and China and high teens growth in EMEA.

Our quarter-end backlog grew 22%, positioning us well for the coming quarters. We continue to believe we're in the early innings of a multi year growth cycle in modernization driven by the aging of the 22 million unit installed base. All regions contributed to our service portfolio growth of 4% in the quarter. We saw low teens growth in China, mid single digit growth in Asia Pacific, and low single digit growth in Americas and EMEA. Our global teams continue to execute well, and this quarter we secured a number of strategic customer wins that underscore our ability to deliver differentiated solutions, deepen relationships, and expand our footprint across key markets. In the Americas, we secured a project at 100 McAllister in San Francisco, a landmark 1930 Gothic Revival and Art Deco building that serves the University of California Law School.

Otis will install five Gen3 elevators with Compass Infinity destination dispatching, delivering advanced vertical transportation while preserving the building's historic character. The project is being managed by Plant Construction, a long standing Otis partner, and highlights our commitment to quality, innovation, and heritage preservation. In China, Otis was awarded the largest bond funded elevator renewal project in Shanghai with 106 units at the Sunshine Waterfront residential community. We're upgrading legacy Otis roped elevators to our Otis Arise MOD packages, preserving key components to optimize the bond budget and adding AI-enabled safety cameras to prevent E-bike entry. Our customer has requested handover by year end with a fast-paced schedule requiring 10 units replaced every 10 days. This project showcases our ability to deliver safe and efficient solutions under tight timelines. In Dubai, we've secured a new project with Shobha Realty to equip Shobha Seahaven, a premium residential development in Dubai Marina.

Otis will supply 29 units including 25 SkyRise elevators and four Gen2 machine roomless high-speed systems as well as our EMS 2.0 elevator management system. This project further reinforces our presence in the high-end residential segment and marks an important step in building a strong relationship with Shobha Realty. In South Korea, Otis was selected for the Landmark K project, the first urban architectural design innovation project designated by the Seoul Metropolitan Government. We'll provide a total of 54 units including 25 SkyRise elevators and Compass Infinity destination dispatch system to optimize passenger journeys. This project highlights our role in shaping next-generation urban mobility and we're proud to support this innovative development in Seoul. Finally, last week I had the privilege of joining our customers at the celebratory ribbon cutting of the new JPMorgan Chase global headquarters in New York at 270 Park Avenue.

Otis installed 89 units including 72 high-performance SkyRise elevators and 12 escalators and introduced our Compass Infinity AI dispatching system which continuously learns and optimizes passenger flow. We're proud to support JPMorgan Chase at this landmark site and beyond. Turning to our third quarter results on Slide 5, Otis delivered net sales of $3.7 billion with organic sales up 2%. Adjusted operating profit margin, excluding a $17 million foreign exchange tailwind, increased by $16 million driven by strength in the service segment. Adjusted operating margin expanded by 20 basis points to 17.1%. Adjusted EPS grew approximately 9% or $0.09 in the quarter, driven by strong operational performance, favorable foreign exchange rates, a lower tax rate, and a lower share count. Adjusted free cash flow was $337 million in the quarter and $766 million year to date.

With that, I'll turn it over to Cristina Méndez to walk through our results in more detail.

Thank you, Judy. Starting with Service on slide 6, Service organic sales grew 6% with growth in all lines of business. This acceleration represents the highest organic service sales growth this year in line with expectations and demonstrates the fundamentals of our service flywheel. Maintenance and repair organic sales grew 4% with maintenance driven by 4% portfolio growth and 3% positive price, partially offset by mix and churn. Our repair business continued to accelerate to 7% growth year over year after the first half of the year marked by the transformation changes in our branches. As expected, repair activity is improving in the second half and we expect repair sales to continue ramping up to 10% growth or above in the fourth quarter.

Modernization sales also saw significant acceleration in the quarter with organic sales growth of 14% on the back of our robust growing backlog at the end of the second quarter. Furthermore, the outlook for modernization remains strong and the installed base should continue to support sustainable modernization growth in the coming years. Service operating profit of $621 million increased $49 million at constant currency with higher volume, favorable pricing, and productivity more than offsetting higher labor costs and mix and churn. Operating profit margins expanded 70 basis points to 25.5% in the quarter, the highest margin expansion of the year and marked another record quarter in service margins since spin. Turning now to new equipment on slide 7, new equipment organic sales declined 5% in the quarter as the strength in Asia Pacific and EMEA were more than offset by declines in China and the Americas.

EMEA sales grew 3% driven by robust growth in the Middle East, while Europe was relatively flat. Asia Pacific grew high single digits driven by strong growth in India, Japan, and Southeast Asia, partially offset by weakness in Korea. Americas declined 7% as we continue to work through last year's backlog. However, thanks to solid orders performance for five consecutive quarters, Americas' growing backlog provides line of sight for the region to deliver positive new equipment sales growth in the near future. Excluding China, our new equipment backlog grew 8% and while China is still relatively weak, the sales decline versus the prior year is expected to moderate in the second half. China new equipment sales declined approximately 20% in the third quarter. New equipment operating profit of $59 million declined $24 million at constant currency, and operating profit margins declined 170 basis points to 4.7%.

The operating profit decline was driven by lower volumes, unfavorable price tariff headwinds, and mix. These were partially offset by productivity, including the benefits of restructuring actions. The margin decline was more moderate than anticipated thanks to better than expected sales, especially in Americas, and ongoing efforts to reduce cost as part of our China transformation. Due to our progress, we now anticipate 2025 in-year savings of approximately $30 million from the China transformation, as we have captured more than $20 million year to date. On an annual run rate basis, we continue to target approximately $40 million per year. Our average savings targets have not changed. We continue to expect 2025 in-year savings of $70 million and to reach annual run rate savings of $200 million by the end of the year. Note we have reduced our expected full year 2025 restructuring and transformation cost to approximately $220 million.

I will now turn it back to Judy to discuss our 2025 outlook.

Thanks, Cristina. Starting on slide 8 with the market outlook, before discussing our updated 2025 outlook, I'd like to briefly discuss our global market expectations. We've continued to see improvements in the Americas, therefore we are upgrading our outlook to up low single digits. This upgrade is supported by continued growth in the U.S. and Canada, particularly within the infrastructure and residential verticals. Notably, we've also seen encouraging developments in the data center segment this quarter, a vertical we believe holds strong potential for sustained growth given increasing demand for digital infrastructure. Our outlook for EMEA and Asia remains unchanged, with EMEA growing low single digits and Asia declining high single digits. In EMEA, we continue to see greater than 20% growth in the Middle East supported by strong projects activity and urban development.

Central and Southern Europe are on pace for mid single digit growth, partially offset by softer trends in Western Europe and the UK and Nordics. Within Asia, our outlook for China is unchanged, down low teens. Overall, we continue to expect a mid single digit decline globally, but while new equipment industry orders are expected to decline this year, we anticipate the industry installed base will continue to grow mid single digits with low single digit growth in Americas and EMEA and mid single digit growth in Asia. This growth reflects the 830,000 units that were installed two years ago that are now rolling off their warranty period. Turning to our financial outlook, we continue to expect our service segment to drive full year revenue and profit growth. We anticipate total net sales of $14.5 billion-$14.6 billion with organic sales growth of approximately 1%.

The third quarter marked our return to organic sales growth driven by accelerating repair and modernization as well as moderating declines in new equipment organic sales. We expect these improving trends to continue in the fourth quarter. These trends should also flow through to the bottom line. Our adjusted operating profit outlook is $2.4 billion-$2.5 billion, up $75 million-$95 million at actual currency, including the impact of incremental tariffs imposed in 2025. We've narrowed the range and increased the midpoint of our adjusted EPS outlook to $4.04-$4.08, representing an increase of 5%-7% compared to 2024. We anticipate adjusted free cash flow of approximately $1.45 billion for the year, in line with the midpoint of the previous guide. As I previously mentioned, in the third quarter we completed our full year target of approximately $800 million in share repurchases.

I'll now pass it back to Cristina to review the 2025 outlook in more detail.

Thank you Judy. Moving to our organic sales outlook on Slide 9, we continue to expect organic sales growth of approximately 1% for the full year, driven by strength in our service business, partially offset by a declining new equipment. As we work through last year's backlog within new equipment, we have improved our Americas organic sales outlook to down mid single digits due to improving shipments in the second half of the year. We have seen five consecutive quarters of orders growth in the region, and we have a solid backlog entering the fourth quarter. Asia is still expected to decline low teens, with high single digit growth in Asia Pacific more than offset by a greater than 20% decline in China.

As mentioned before, the China new equipment sales year over year decline is moderating sequentially in the back half of the year thanks to an easy comparison, and taken together, we expect new equipment organic sales to decline approximately 7% for the full year. Within service, we have maintained our growth outlook across all segments. Maintenance and repair is expected to grow mid single digits within range of our previous outlook. The change to mid single digit growth is mainly rounding, given maintenance and repair has grown 4% year to date, and we expect approximately 5% growth in the fourth quarter. We anticipate repair to continue ramping up, with growth accelerating to 10% or above in the fourth quarter.

We are pleased to see the repair backlog normalizing, with shorter execution time driving customer satisfaction, and we are well resourced to execute as we have continued to ramp up field mechanics similar to last year. In modernization, after a solid third quarter, we have good line of sight to deliver approximately 10% growth in 2025 on the back of our strong backlog. Turning to our financial outlook on Slide 10, we now expect adjusted operating profit to grow $75 million-$95 million on an actual currency basis, including the impact of tariffs. On a constant currency basis and excluding the impact of tariffs, we expect adjusted operating profit to grow $65 million-$85 million. We continue to anticipate a tariff impact of approximately $30 million for the full year, assuming current reciprocal and Section 232 tariff rates.

As a reminder, the tariff impact is primarily in our pre-2025 backlog as we have adjusted contract terms and pricing. Adjusted operating margin is expected to expand by approximately 30 basis points in line with our previous expectations. Cash flow has sequentially improved in the third quarter and we have good line of sight to deliver the guide of approximately $1.45 billion for the year as we anticipate fourth quarter cash flow to be in line with last year. Looking at the big picture, 2025 is on the pace to be another challenging year in new equipment with sales declining over $350 million at constant currency similar to 2024. Despite ongoing challenge in new equipment price and volumes, we are effectively managing costs to mitigate our decremental margins.

At the same time, we expect to deliver another year of solid adjusted operating profit growth thanks to the strength of our service flywheel with 5% top line growth driven by volumes and price and ongoing margin expansion driven by density, productivity, and our uplift program. Moving to 2025 EPS bridge on slide 11, we are narrowing the range and raising the midpoint of our outlook. With only two months to go, we now have good visibility for full year results. We expect full year adjusted EPS of $4.04-$4.08. This is driven by a strong operational performance in our service segment partially offset by a decline in new equipment. Favorable foreign exchange rates and a lower share count are expected to offset headwinds from tariffs and higher interest expense. Taken together, this represents adjusted EPS growth of 5%-7% for the year.

While it is too early to provide formal 2026 guidance, we remain confident we can continue to deliver solid earnings growth in the coming years through the strength of our service-driven business model. The global install base continues to expand, supporting mid single digit growth in our service portfolio, which should continue to drive our maintenance and repair business. We are also in the early innings of a multi-year growth cycle in modernization. Due to the aging of the installed base combined with our productivity and cost savings initiatives, we have a strong foundation to continue delivering sustainable revenue and earnings growth. With that, I will kindly ask Sara to please open the line for questions. Thank you, thank you.

If you would like to ask a question, please press Star one on your telephone keypad. If you would like to withdraw your question, please press Star two.

question, simply press Star One again, please.

Ensure that your phone is not on mute when called upon. Thank you. Your first question comes from Joe O'Dea with Wells Fargo. Your line is open.

Hi, good morning. Thanks for taking my questions. Can you talk a little bit about the efforts that are underway on the maintenance side in terms of what you're doing on retention and recapture, and when we think about that growth that might be pacing kind of in the 3% range on revenue, what your visibility is with respect to the timeline to see that stepping up as you achieve some of your targets around retention and recapture.

Yeah, thanks, Joe. As we've shared all year, we were not pleased with where we ended 2024, and we made a conscious decision to invest, invest in our service excellence, invest to make sure that we could retain our customers more. We'll share those outcomes at fourth quarter statistically. I will tell you it's going to be a long journey. We should see some sequential improvement. Returning to the 94% retention rate will take sustained time to rebuild customers' trust as well as to gain them back. Having said that, we continue to add about 100,000 units this year, and as I shared in my opening remarks, we're going to approach 2.5 million units in our portfolio. That gives us the density not just for maintenance and for productivity in maintenance, but it gives us additional repair opportunities. We'll talk more about that, I'm sure, this morning.

We have good line of sight. We understand our conversion rates. We'll share those as well. We're pleased with where those are heading directionally, and again our focus is on customer satisfaction and driving retention rates up. Recapture rates we're pleased with as well, both Otis and non-Otis equipment. We'll continue to drive towards portfolio growth. We'll share more at our investor day next spring. We do believe that we should be growing at higher than a 4% portfolio. We're pleased, we've done that now for over two years after being a traditional 1% growth. There's more to happen in the maintenance portfolio. Stay tuned.

Appreciate those details. On Americas and new equipment and what you're seeing and a little bit better outlook there, just in terms of any more color on how the last few months have kind of unfolded. When you talk about infrastructure and resi as some of the verticals where you're seeing a little bit better activity, were these things that were in the pipeline, you just didn't think they were going to happen in the back half of the year? Any other color on what you attribute some of the demand kind of coming through here to?

We're much more positive on Americas growth based on two factors. One, the demand we're seeing and that's only with one interest rate change. The demand we're seeing, residential, as I said, infrastructure are driving most of these improvements. All geographies in the Americas showed growth this quarter. We were very pleased with that. The second thing we're seeing, Joe, is on the new equipment execution side. That gets us equally excited about the future. We had shared with you last quarter that we had started seeing some challenges at job sites where there had been slowed down by other trades. As we came through this third quarter, we saw that basically being eliminated and back to a normal cycle of construction at new equipment sites. With the backlog growing in new equipment in the Americas, this was our fifth straight quarter of growth, especially in Americas, about 4%.

That 4% is on top of 23% same quarter last year. Joe and our team are just really driving, Joe Armis are driving this growth on growth and we have our great Gen3 elevator core product that's out there. We're addressing so many different segments now and we're really seeing that growth and then it's going to come through. It's five quarters now. We say there's about an 18 month lag, especially in North America, from the time we take an order till we see that revenue come through. Which is why we're feeling good about Americas revenue in the next few quarters.

The next question comes from Nigel Coe with Wolfe Research. Your line is open.

Thanks. Good morning. Really nice momentum in repair activity. I think you said, Judy, 10% growth in repair in the fourth quarter. Maybe just talk about the visibility on that and what's driving this crunch towards growth in the back half of the year. Maybe, you know, the implied maintenance growth would be probably sub 4% when we back out repair. I know that mix is a negative headwind to the core maintenance growth rate. Maybe just talk about where you see the pressure points on mix and how that resolves or improves as we go into 2026.

Sure, Nigel, let me take the repair and I'll hand over the maintenance to Cristina. If you look at our sequential repair improvement, it started out fairly anemic at 1% growth in the first quarter, went to 6% in the second quarter. We were 7% this quarter and we have line of sight to at least 10% in the fourth quarter, which gives us the confidence for the outlook for maintenance and repair to be mid single digit. Especially now through October, we're seeing orders pick up as well. That gives us even more confidence in repair. I was pleased to see us really with that revenue growth two straight quarters, 6% and 7% and now 10%. We are going to turn that backlog much quicker. Cristina mentioned that helps with customer satisfaction. No one wants to wait in the queue to get an elevator or an escalator repaired.

We have made sure we have our mechanics available, the parts available, and we put a concentrated effort to backlog conversion and that rolls through to modernization backlog conversion as well. You'll recall that was 5% second quarter. Now again for organic, it's 14% this quarter and our backlog is still growing. We've got pretty good line of sight to the service revenues and what's going to happen in the fourth quarter, especially in repair. As you know, the elevators are aging. We've got 8 million-plus over 20 years old and when they don't become modernized, they do tend to break more frequently because of usage and age. We think the repair business is going to stay strong. I think it could moderate over time back to kind of more traditional, mid to high single digit versus 10%. We think it's going to remain strong.

On maintenance, we have always said that we like seeing maintenance and repair together because depending on where you are in the world, the contractual setup is different. You have places where everything is included, therefore everything is in maintenance. Others where the maintenance fee is smaller, but then we have a lot of reproductivity, so it's better to see them together. Talking about maintenance specifically, our performance this year has been very stable. Year to date, we have grown maintenance 3% and we expect this to continue going forward. The formula is as follows: we are growing portfolio 4%, we have a 3% price, and that means that there is a headwind in mix and churn. This is exactly the area we are focusing on at the moment. Judy mentioned before all the actions around customer retention improvement, investment in service excellence.

This is going to be a midterm journey. We are positive about the initial results we are getting from those investments. The other headwind would be the geographic mix of the growth. We are also focusing on growing in high value markets and also focusing on a more sophisticated price algorithm. With all of these components, we expect maintenance growth to improve going forward. Again, the best way to look into this is to bundle maintenance and repair.

Okay, I think we'll follow up offline in a bit more detail. Maybe just a quick one on 4Q new margins. 3Q came in a bit better. Obviously not great margins, but came in a bit better than we expected. I'm just wondering if the furlough maybe wasn't quite as impactful as expected. The question we're getting is normally 4Q margins would be much lower in new equipment than 3Q. That doesn't seem to be what you're signaling, so just maybe talk about that as well.

Let me talk to 3Q. We had two things really help us on margins in 3Q. One, our team in China really accelerated. We entered this year, as I step back, we entered this year knowing we needed to transform our China business. Our team took that on. We did our China transformation, and we're now going to achieve $30 million in savings. We've already achieved $20 million. Now we're going to achieve $30 million. That all gets reflected in that cost takeout line in new equipment. By accelerating that, that helped. The other thing that helped was just more shipments than we had originally predicted out of our North America factory in Florence. Those are the two reasons that drove the margin expansion.

Yeah. On Q4, Nigel, we expect margins to be around 4%. Q4 margins are seasonally lower than Q3, but we also need to bear in mind that because of the new equipment segment getting smaller, there is much more volatility on margins. Having said that, because of the positive trends we see in the moderating decline in new equipment sales, together with the accelerated savings in China transformation, we are positive about newcomer margins being around 4% in the quarter. That full year would be approximately 130 basis points down versus previous year.

The next question comes from Jeffrey Sprague with Vertical Research. Your line is open.

Hey. Thank you. Good morning, everyone. Judy, Cristina. Hope you're doing well. Can we just talk a little bit more about price? You noted price continues to be up on the service side. I would suspect there's still a meaningful geographic difference, China versus rest of the world. Can you give us a little more color on what you're kind of booking on new business today?

Yeah. In terms of service pricing, like-for-like pricing increased throughout 3 points in the quarter. Obviously, inflation has receded somewhat in most of the world. In mature markets where most of our service portfolio resides now, Jeff EMEA was up low single digits. They had a tougher compare because of their ITC program in Spain. They did have a tougher compare, but they're doing really well. Americas was up mid single digits and Asia Pacific up low single digits in China. As you know, the margin drivers are less on price and more on density and everything else. Mix and churn for service was flat. China service, our team continued to grow our service portfolio in the teens yet again and our service units, that was the 16th straight quarter of teens growth in our China portfolio.

We believe we're going to end the year approaching 500,000 units of those 2.5 million units in China. Our service revenue there was up slightly and our China team, I would tell you to put it all in perspective, Cristina Méndez said maintenance, repair, I would say add maintenance, repair and modernization in China. Our China modernization was up substantively, our orders were up 150+% in China for modernization. When we look at those bond stimulus orders we were ready earlier this year, we're going to convert a lot of those to sales. We have a tough compare in fourth quarter from last year on those. I wouldn't expect that similar number. The China team has just really brought home this mod stimulus to where we do believe we are leading the order value in China amongst all of our peers for the mod residential bond program.

Interesting. On the new equipment side, can you kind of do a similar kind of geographic rundown for us on price? I think Cristina Méndez said only pre-2025 backlog has not been repriced. I wouldn't imagine there's a whole lot of pre-2025 backlog left. Maybe I misunderstood the comment there.

Yeah, there's still some pre-2025 backlog left in the U.S., so I think when you're looking at will there be some tariff impact in 2026 based on what we know today of reciprocal and 232 tariffs, there will be some. It should not be as much as we had this year, but there will be some. When we think about new equipment pricing, it's up low single digit. Outside of China, and obviously China, the pricing was down roughly 10% in the third quarter. What we have done to really drive back to close to price-cost neutral is use cost-out productivity tailwinds on commodities and our China transformation program. All of those have contributed. I would tell you strategically we were prepared for this. In the new equipment market in China, Jeff, we are seeing sequential improvement.

The second half we think is going to be down 10% versus down 15% for the first half, and our team outperformed that. Our third quarter new equipment orders, and as you look at the second half, we really expect to be down mid single digit versus second half last year. That's, to me, the real turn in for us on stabilization.

The next question comes from Steve Tusa with JPMorgan Chase. Your line is open.

Hey, good morning Steve. Can you, I guess you know you talked about retention. Is it still getting better sequentially, and do you still have a target for year end to be, you know, for retention to be at least up year over year, getting better?

I think it's very slightly improved. You know, when we lose a customer, they do a multi-year service contract with someone else. That's why it's so impactful and why we're laser focused on it, to make sure that we're completing, having the right quality of service, completing everything on time, being responsive to our customers. I wouldn't anticipate a step function improvement. Steve, when we report this after fourth quarter, we've made the investment now, but it's going to be day to day, customer to customer, making sure that anyone who's going to renew, we're focused on them and we're making the right investments now to keep them.

Got it. Just on this services growth for the fourth quarter, it does look like if repair is going to accelerate. I don't know what the comp is like on mods, but if you're kind of stable on the maintenance side, you should see an acceleration in revenue growth in the fourth quarter at services, right from 6% to maybe close to 7%.

Yeah Steve, for the fourth quarter we expect services to be around 6%. You rightly said repair is going to continue accelerating. We expect repair to be 10% or above, which by the way is the growth we had last year in Q4. This demonstrates that repair is back on track and kind of normalized. On the other side, MOD is going to be 10% versus 14% in Q3. The reason for that is the calendarization of the bond execution in China. Last year, bond projects that are the subsidized projects were very concentrated in Q4. China grew in Q4 more than 100% revenues there. This year is more level loaded between Q3 and Q4. It's going to be 6% for the quarter.

Got it. Just one last nitpick, but if I do, you said new equipment was going to be down 150 basis points. Was that a fourth quarter comment or an annual comment?

No, an annual comment. What I said is that the equipment margin is going to be 130 basis points down versus prior year.

Okay, great. Okay, that makes more sense. Okay, got it. Just making sure I had the numbers right. Thank you so much.

You bet. The next question comes from Amit Mehrotra with UBS. Your line is open.

Thanks, operator. Everybody, I just wanted to ask about service margins and maybe structurally as we think beyond the fourth quarter. Obviously, it was nice to see the expansion of the third quarter. We're up 40 bps year to date. Is kind of that 50 basis point expansion algorithm still structurally right? I'm just thinking about obviously the net impact of higher mod mix and revenue that seems to be accelerating in 2026 given the order growth. You're obviously making a lot of investments to that maybe serve as a debit to density, if I'm thinking about that correctly, to drive retention higher over time. I assume that's a little bit of a headwind. I'm just trying to understand as we look beyond, you know, 2025, like are those net headwinds to that margin expansion algorithm in service?

We are very pleased with the margin expansion in service in Q3, which was 70 basis points, 25.5% margin, the highest margin rate in service we have had since spin. The reason for this strength is essentially very good performance in volumes, both repair and modernization. Ramping up volumes drives productivity and drives absorption. Also, mod ramping up in principle is a headwind in margin rate, but we also see mod margin rates improving sequentially. We have good line of sight to reach 10% margin rate for mod in the midterm. We see this is sequentially happening quarter after quarter. Last but not least, on repair, we also have the flow through of a better price. We see the rate of repair improving because of the price increase we executed in Q2.

With all of these, we expect full year margin for service around 25%, which is going to be 40 basis points up. Going forward, we are going to be laser focused on growing service contribution in dollar basis and we have very favorable tailwinds for that. One is the volume growth. We have price and we have productivity. From a rate perspective, mod will be slightly a headwind. We are also going to calibrate investments in order to continue growing top line. The focus is going to be service contribution growth in dollar basis.

Yeah, Amit, it's Judy. I would also tell you every quarter since spin, so 2022 Q4, this is our 23rd, we have increased services, adjusted operating profit dollars, and as Cristina said, it's going to be those dollars versus sustained margin rates at the levels we've shown now going on six years. Those dollars will contribute in terms of profit dollars, and they'll contribute in terms of cash as we grow the portfolio.

Got it. Okay, that's helpful, thank you. Just a quick follow up on China. You mentioned pricing was still weak in China, but some of the data that we look at kind of assumes or shows that it's finding a floor. I don't want to get too cute with the data, but when you look at the month to month trends, it feels like it's finding a floor. Is that appropriate or accurate? If you can just comment on what's happening on the pricing side in China in real time.

Real time. We are seeing stabilization in the second half, and it's what we predicted in January that we thought the first half would still see a fairly significant decline. We're seeing that sequential improvement in China in the new equipment market. We are leading in the infrastructure segment, we're leading in the high rise segment in China, and we are making sure that the units that we bring into our portfolio, actually that we win in new equipment, will be a higher conversion probability for us into the service portfolio. As we look at our China business as a whole, China, just like last quarter, represents 12% of our global revenue, and it's now similarly 21% of our new equipment revenue for the quarter. Our service business now in China is 40% of our business in China, and this 40% would equate to quite a few years ago 15%.

We have had this focus on conversions, on new equipment driving our service flywheel, and China has done a great job to now make us a 60/40 business, new equipment to service in terms of revenue. That service business in China is going to continue to grow between portfolio growth, which will drive maintenance and repair, and modernization growth, which in China they tend to modernize at the 15 year point. We have all indications that this bond modernization stimulus will continue into 2026, and as part of the 15th Five Year Plenum. Some of our interpretation of what's happening there is, there's a focus on quality and digital versus involution, and we believe that the mod bond will continue potentially after 2026 as well.

It may look a little different in terms of how much stimulus the government contributes versus the consumer, but we are making sure that we are optimized in bond and in regular modernization in China.

Okay, thank you very much. Appreciate it.

The next question comes from Chris Snyder with Morgan Stanley. Your line is open.

Thank you. Judy, you mentioned it's going to take time to get the retention rate back to where it was. I think you specifically said you have to rebuild some customer trust.

A little bit about why that trust has deteriorated over the last 12 or maybe it's been longer than that. Any color there would be helpful.

Yeah, thanks, Chris. This is something that we own. This is mainly about operational execution versus these customers going somewhere else just for price. I want to be clear about that. The good news is it's something we own and we can control and we can address. We've gone through some changes in personnel, as you can imagine, as we went through our uplift program. Some of those were customer facing, although most of those were back office. We know that we can become more accurate in everything from invoicing to that. We've now focused on having a GBS partner to help us do that. We're taking actions, we're adding mechanics. Cristina Méndez said we've added pretty comparable numbers of our field professionals this year.

I have to thank our field professionals for the work they do and how they represent our company every day because they are the heart and soul of this company. We've added more where perhaps we had gotten to some ratios where we weren't able to deliver the outstanding service that we should and we commit to. We're making sure we have better coverage. Some of that is an investment. We think that investment is worthwhile because of our service flywheel. We're going to continue to do that in all parts of the globe, especially in our high value, lifetime value countries where we understand really the value of every service contract and every unit in our portfolio.

Thank you. I really appreciate that. If we, I guess to follow up, does a lower retention rate have an impact on the rate of margin expansion in the service business? I would imagine that retention is very good incremental business. If you guys need to go out in the world and win more new work from someone else, would that be maybe lower incremental margin because there's more costs associated with winning new business rather than retaining business you already have? Thank you,

The best business for us is when we convert a new equipment customer into our portfolio to start, and then depending where you are in the world, maybe one to four years later or more, we want to retain them with another service contract. Even though during that period we've got inflationary adjustments, we've got price adjustments, and we're servicing the customer. You are absolutely accurate that those are the customers we want to retain because of the contribution margin that they drive. When we lose them and replace them with what we call a recapture, and we share the recapture rates, we'll share those as well in fourth quarter. They're strong, but obviously to recapture from someone else you have to take it away from them. We don't always just do that with price, though, which is your margin comment of why that would be lower.

It is inherently lower, but we add functionality like Otis1, and we add other value differentiators, and we bring them back also on a road to modernization and a path there. For us, the long term value of that makes sense, but there is some margin headwinds by that loss of retention. Absolutely.

The next question comes from Nicole Deblase with Deutsche Bank. Your line is open.

Yeah, thanks. Good morning. Just a couple of tie ups from me since we've gotten through a lot of questions on the call. I guess maybe first if we look at 4Q EPS, I think typically you see like about a mid single digit decline. If I look back into your history post spin, you're embedding something more like 1% this quarter. Just can we understand what's maybe a little bit better this year than what you've seen in the past?

Hi Nicole. Yeah, so on EPS growth we are planning $0.11 of growth in Q4 versus $0.09 in Q3. This is essentially coming from operating profit. Operating profit performance will improve because of new equipment decline of sales moderating as we have seen in Q3. It's continuing the trend we saw in Q3 and on the service side is the acceleration of repair plus also ongoing margin expansion. Although Q4 is typically a lower margin rate quarter from a seasonality perspective both on the equipment and service and we are considering this seasonality. We have very good line of sight to deliver this EPS growth because essentially as I said before, it's continuing the trend of what we have executed in Q3.

Thank you, Cristina, that's super helpful. And then on the buyback, you guys have basically completed your $800 million commitment for the year. Should we assume that you're done or is there room to maybe execute more buybacks if you see the opportunity in the fourth quarter?

Yeah. In terms of capital allocation, Nicole, you know, we are sticking with our capital allocation model in general, which includes, beyond dividends and buybacks, also some M&A activity. Our M&A activity through the third quarter is up more than most years. We've already invested a little over $100 million in M&A as we went through the third quarter. We've been looking at all different cash usage. These bolt-on M&As really give us that addition. They give us additional maintenance, they give us additional mechanics, they give us additional density, and they are accretive, if not in year one, by year two.

They make sense for us. Now that more have become available, we've been using cash deployment to do that. To answer your question specifically, we believe we are through. We still have authority from our board, obviously, in terms of the capacity to do more. We were opportunistic. Unfortunately, our stock price dropped fairly significantly after 2Q earnings, and we were opportunistic then to buy more shares back.

Thank you, Judy. That was really helpful. I'll pass it on.

The next question comes from Julian Mitchell with Barclays. Your line is open.

Otis Worldwide (OTIS) Q3 2025 Earnings Call Transcript

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