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F500-2021-175-Marsh & McLennan

The global professional services firm, which in April rebranded to Marsh McLennan, has businesses in insurance brokerage, risk management, reinsurance services, talent management, investment advisory, and management consulting.

This year's Fortune 500 marks the 66th running of the list.

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This professional services giant oversees businesses including risk management companies Marsh and Guy Carpenter and consulting firms Mercer and Oliver Wyman Group.

This year's Fortune 500 marks the 65th running of the list.

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This year's Fortune 500 marks the 61st running of the list. Wal-Mart claims the top spot again. See who made the list.

Wal-Mart stayed on top as its sales crept closer to half-a-trillion dollars. Apple moved into the top five. And UnitedHealth Group continued its steady climb. 

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Marsh &amp; McLennan is a professional services company that provides advisory and insurance solutions to clients in the areas of risk, strategy, and people. Founded in 1871, Marsh &amp; McLennan operates across four major businesses—Marsh, Guy Carpenter, Mercer, and Oliver Wyman—serving clients in more than 130 countries.

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Marsh & McLennan (MRSH): Company Profile, Stock Price, News, Rankings

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Marsh & McLennan

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Welcome to Marsh's earnings conference call. Today's call is being recorded. Q1 2026 financial results and supplemental information were issued earlier this morning. They are available on the company's website at corporate.marsh.com. Please note that remarks made today may include forward-looking statements. Forward-looking statements are subject to risks and uncertainties, and a variety of factors may cause actual results to differ materially from those contemplated by such statements. For a more detailed discussion of those factors, please refer to our earnings release for this quarter and to our most recent SEC filings, including our most recent Form 10-K, all of which are available on the Marsh website.

During the call today, we may also discuss certain non-GAAP financial measures. For a reconciliation of these measures to the most closely comparable GAAP measures, please refer to the schedule in today's earnings release. If you have a question, please press star one one on your touchtone phone. If you wish to be removed from the queue, please press star one one again. If you're using a speakerphone, you may need to pick up the handset before pressing the numbers. Once again, if you have a question, please press star one one on your touchtone phone. I'll now turn this over to John Doyle, President and Chief Executive Officer of Marsh.

Thanks, Andrew. Good morning, and thank you for joining us today to discuss our Q1 results. I'm John Doyle, President and Chief Executive Officer of Marsh. On the call with me is Mark McGivney, our Chief Operating Officer and Chief Financial Officer, and the Chief Executive Officers of our businesses, Nick Studer of Marsh Risk, Dean Klisura of Guy Carpenter, Pat Tomlinson of Mercer, and Ted Moynihan of Marsh Management Consulting. Also with us this morning is Jay Gelb, Head of Investor Relations. Let me start by highlighting recent changes to our executive committee. Mark was named Chief Operating Officer of Marsh in addition to serving as our Chief Financial Officer.

In this expanded role, Mark will take on more responsibility for evolving our strategy and working across our business to drive execution of top priorities, support collaboration, and accelerate pace.

We also announced Nick as the Chief Executive Officer of Marsh Risk. Nick is a proven growth leader, as demonstrated by his record as Chief Executive Officer of Oliver Wyman. His experience advising corporate and public sector leaders on the topics of risk and strategy positions Nick well to deliver on our growth ambitions. Nick succeeded Martin South, who is now our Chief Client Officer. Martin will focus on elevating the client experience across the company and help us better leverage AI to support clients. Ted succeeded Nick as Chief Executive Officer of Marsh Management Consulting. Ted has more than three decades of leadership experience at Oliver Wyman, and he is a respected advisor to business and government leaders.

I look forward to him driving continued growth at Marsh Management Consulting. Congratulations to Mark, Nick, Martin, and Ted. These leadership changes are all about growth, enhancing the client experience, and helping us capture the benefits of THRIVE.

Turning to results, our performance in the Q1 reflects solid execution despite challenging market conditions. Overall, we grew revenue 8% in the quarter. Underlying revenue increased 4% despite lower fiduciary interest income and continued downward pricing pressure in insurance and reinsurance. We are seeing strong sales across our business, and we are pleased with the sequential improvement in the growth at Marsh Risk. Adjusted operating income grew 8% from a year ago, and adjusted EPS also grew 8%. Turning to the ongoing conflict in the Middle East, our primary concern has been the safety and wellbeing of our colleagues and clients and helping them navigate the challenges in the region. The impact on our business and the broader insurance industry has been limited. The economic issues related to the conflict in the Gulf are not about insurance.

While certain lines like marine coverage may experience price spikes for war risks, ultimately, the gating issue is de-escalation. A sustained conflict in the region will create more uncertainty and risk for the global economy. Broadly, Marsh is advising clients on how to build greater resilience in their business planning, we're helping them address supply chain issues, review their cyber exposure, and we're advising on investment decisions. Of course, we are working with clients to manage insurable risks, particularly in marine, aviation, and energy. We've also engaged with governments as they work to minimize economic disruption and maintain global trade, particularly in energy, fertilizer, and other commodities. Challenging events like this underscore the purpose of our work. It's also why we believe Marsh provides a unique value to clients who need strategy, talent, investment, and risk advice in complex times.

I'd like to take a moment to discuss our AI strategy and why we believe Marsh will be an AI winner. Our strategy leverages our scale and capacity to invest in AI to drive even greater value from our proprietary data assets and our role as our client's trusted advisor. We are focused on three main pillars. The first is growth. We are building AI-enabled applications and services that are generating new revenue streams as well as enhancing world-class capabilities and data-driven insights in insurance, health, human capital, and investments. Examples of these products include Ada, Sentrisk, Euclid, and GC QuoteBox, and many more of these applications are in development. We also see significant AI growth opportunity in consulting. Oliver Wyman's AI Quotient team, created to help clients deploy their own AI strategies, is its fastest-growing practice.

We're advising clients in multiple sectors such as banking, energy, government, and manufacturing around AI and workforce transformation. We've already advised on more than $50 billion of capital investment in AI deployment. Mercer is working with clients to assess and inventory skills and redesign jobs as AI is integrated into ways of working. Our second pillar is productivity, which focuses on deploying AI capabilities to boost the performance of our colleagues. This is showing up in hundreds of different ways across a wide variety of roles. A good example of our work is to embed AI in our client management tools and to develop AI agents to help colleagues source and pre-qualify leads to support sales productivity. The final pillar is efficiency. Across our business, we are starting to see the impact of AI automation.

A critical reason for creating our Business and Client Services unit, or BCS, is to exploit the efficiency potential of AI. By consolidating our back-office operations and technology into scalable centers, BCS is accelerating the pace of AI-driven automation and process re-engineering. For instance, our document ingestion capability is now handling thousands of documents weekly, already improving efficiency in these processes by 20% and enhancing the quality of the data and its usability to further support clients with valuable insights. We are beginning to reduce the cost and time associated with upgrading code to modernize applications. For example, we recently used AI to turn a legacy tool into a newly designed broker workbench in days, saving months of team effort.

We have deployed agentic AI in our IT help desk, significantly reducing inquiries, improving colleague experience, and creating downstream efficiencies in our support centers. In our policy renewal center, AI has enabled us to transform a traditionally manual, email-heavy process into a streamlined digital solution in weeks, a project that otherwise would have taken many months. AI-enabled savings will fuel additional growth investments, including in producer talent and new capabilities, while building our confidence in continued margin improvement. It's important to remember that Marsh is not selling commoditized products or simply procuring insurance at the lowest possible price. That's not who we are or what we do. AI will help us serve our clients who have bespoke and complex needs even better.

It will not replace the trusted advice, expertise, and capabilities with which we deliver value to clients. In our risk business, we help clients identify and understand their exposures, implement loss prevention strategies, and provide data and insights to make real-time decisions. After developing the strategy, we help them finance their risk through self-insurance, traditional insurance, capital markets, or captive management solutions to achieve their goals. Similarly, in consulting, we provide high-impact services to help organizations confront their biggest strategy and talent challenges, and we serve as trusted advisors to executive leadership in their company's transformative moments. Our client relationships, data and insights, and the expertise of our professionals worldwide, built over 155 years of market leadership, is why we see AI as a powerful accelerator and enabler in delivering value to our clients, colleagues, and shareholders.

Now, turning to market conditions, we continue to see a competitive insurance and reinsurance environment. According to the Marsh Global Insurance Market Index, primary commercial insurance rates decreased 5% in Q1, driven largely by property. This follows a 4% decline in the Q4 of 2025. As a reminder, our index skews to large accounts. Rates in the U.S. were down 1%. Europe, Asia, and Canada declined mid-single digits, the U.K. and Latin America were down high single digits, and the Pacific region had double-digit decreases. Global property rates decreased 9% year-over-year, which was the same pace as last quarter. Global financial and professional liability rates were down 5%, while cyber also decreased 5%. Global casualty rates increased 3%, with U.S. excess casualty up 18%, reflecting ongoing pressure in the liability environment.

Workers' compensation decreased 1%. In reinsurance, there is substantial capacity to support client demand as reinsurers pursue growth. Throughout the Q1, market conditions were generally consistent with what we saw at January 1st. Strong reinsurer profitability, high ROEs, and increased capital levels have resulted in ample supply of property cat capacity and meaningful rate reductions.

It was also another active quarter for cat bond issuance. U.S. property cat reinsurance rates remained competitive for the April 1 renewal period. Rates for non-loss impacted accounts were down 15%-20%, a slight acceleration from the January 1 renewal season. In U.S. casualty reinsurance, we continue to see a range of outcomes depending on loss experience, with primary carriers demonstrating limit, rate, and underwriting discipline. In Japan, April 1 property cat rates overall were down 15%-20% on a risk-adjusted basis. Early signs for June 1 Florida cat renewals point to similar market conditions characterized by rate reductions and excess supply as seen in January and April. There are early indications that Florida's legal reforms will contribute to further risk-adjusted decreases.

Our clients are benefiting from the current market conditions, and as always, we continue to advise them on designing the best risk programs aligned to their goals. Now let me turn to our Q1 financial performance and outlook, which Mark will cover in more detail. Consolidated revenue increased 8% to $7.6 billion, growing 4% on an underlying basis with 3% growth in RIS and 5% in consulting. Marsh Risk was up 4%. Guy Carpenter grew 2%, Mercer increased 5%, and Marsh Management Consulting grew 6%. Adjusted operating income grew 8%, and adjusted EPS was $3.29, up 8% year-over-year. We also repurchased $750 million of our stock.

Looking ahead, we are well positioned for another solid year, despite headwinds from lower interest rates and decreasing insurance and reinsurance pricing. We continue to expect underlying revenue growth in 2026 to be similar to last year. We also anticipate continued margin expansion and solid adjusted EPS growth. Our outlook is based on current conditions, and the economic and geopolitical environment could change materially from our assumptions. In summary, we're off to a solid start in 2026. Despite challenging market conditions, we remain focused on executing our strategy and continuing our track record of strong results. The THRIVE program will drive growth through investments in talent and AI, strengthen our brand, and generate greater efficiency. We're excited for AI's potential and committed to being an AI winner through growth, productivity, and efficiency gains.

Marsh is a resilient business that provides critically important advice and solutions, particularly in complex times such as these. We have proven our ability to deliver across cycles, and I am confident in Marsh's future. With that, I'll turn the discussion to Mark for a more detailed review of our results.

Thank you, John. Good morning. Our Q1 results represented a solid start to the year, reflecting strong execution despite a challenging environment. Consolidated revenue increased 8% to $7.6 billion, with underlying growth of 4%, which came despite a headwind from fiduciary interest income and declining P&C rates. Operating income was $1.8 billion, and adjusted operating income was $2.4 billion, up 8%. Our adjusted operating margin was unchanged at 31.8%. GAAP EPS was $2.36, and adjusted EPS was $3.29, up 8% over last year. Looking at Risk and Insurance Services, Q1 revenue was $5.1 billion, up 6% from a year ago or 3% on an underlying basis. Operating income in RIS was $1.3 billion.

Adjusted operating income was $1.9 billion, up 7% over last year, and the adjusted operating margin was 38.3%, up 10 basis points from a year ago. At Marsh Risk, revenue in the quarter was $3.7 billion, up 8% from a year ago or 4% on an underlying basis. Growth increased sequentially despite the more challenging market conditions reflecting solid performances in the U.S., including MMA and across international. In U.S. and Canada, underlying growth was 3%. In international, underlying growth was 5%, with EMEA up 6%, Asia Pacific up 5%, and Latin America up 2%. Guy Carpenter's revenue in the quarter was $1.2 billion, up 3% or 2% on an underlying basis, a good result considering the current pricing environment.

Growth was impacted by softer reinsurance market conditions and a tough comp to 5% underlying growth in the Q1 of last year. However, Guy Carpenter executed well and drove strong new business despite the tough market conditions. In the consulting segment, Q1 revenue was $2.6 billion, up 11% or 5% on an underlying basis.

Consulting operating income was $525 million, and adjusted operating income was $552 million, up 13%. Our adjusted operating margin in consulting was 21.6%, up 40 basis points from a year ago. Mercer's revenue was $1.7 billion in the quarter, up 11% or 5% on an underlying basis. Health grew 6%, reflecting continued growth across our regions, especially in international. Wealth was up 5%, led by our investments business. Our assets under management were $727 billion at the end of the Q1, up 5% sequentially and up 19% compared to the Q1 of last year. Year-over-year growth was driven primarily by new wins, the impact of capital markets, and acquisitions. Career was down 2%, reflecting continued softness in project-related work in the U.S., partially offset by sustained demand in international.

Marsh Management Consulting generated revenue of $897 million in the Q1, up 10% or 6% on an underlying basis, reflecting solid demand across most regions and sectors. Fiduciary interest income was $85 million in the quarter, down $18 million compared with the Q1 of last year, reflecting lower interest rates. Looking ahead to the Q2, we expect fiduciary interest income will be approximately $80 million. Foreign exchange was a $0.11 benefit in the Q1. Based on current exchange rates, we expect that FX will have an immaterial impact on earnings in the Q2 and the rest of the year. Corporate expense in the Q1 was $74 million on an adjusted basis, compared to $81 million in the Q4.

Looking ahead to the Q2, we anticipate corporate expense of approximately $90 million, which includes some one-off timing items. We're making good progress on executing our Thrive program. We remain on track to generate $400 million of total savings, a portion of which will be reinvested for growth, and incur approximately $500 million of charges to generate the savings. Total noteworthy items in the Q1 were $521 million, including $37 million of costs associated with Thrive. Noteworthy items this quarter also include a $425 million charge relating to litigation stemming from the collapse of Greensill Capital in 2021.

As we have previously disclosed, Marsh served as Greensill's insurance broker starting in 2014. The charge in the quarter represents the best estimate of our liability in this case, and was influenced by a recent court-sponsored mediation among the parties involved. Our 10-Q filed earlier today includes further information on this matter and the charge. As you can appreciate, this litigation is ongoing, so we aren't able to comment further at this time. Interest expense in the Q1 was $240 million. Based on our current forecast, we expect interest expense in the Q2 to be approximately $245 million. Our adjusted effective tax rate in the Q1 was 25.1%. This compares with 23.1% in the Q1 last year, which benefited from discrete items, most notably a meaningful benefit related to share-based compensation.

When we give forward guidance around our tax rate, we do not project discrete items. Based on the current environment, we expect an adjusted effective tax rate of between 24.5% and 25.5% in 2026. Turning to capital management and our balance sheet, we ended the quarter with total debt of $20.6 billion. Our next scheduled debt maturity is in the Q3, when $550 million of euro-denominated senior notes mature. Our cash position at the end of the Q1 was $1.6 billion. Usage of cash in the quarter totaled $1.3 billion, including $440 million for dividends, $89 million for acquisitions, and $750 million for share repurchases. We continue to expect to deploy approximately $5 billion of capital in 2026 across dividends, acquisitions, and share repurchases. The ultimate level of share repurchase will depend on how our M&A pipeline develops.

Turning to our outlook for 2026, despite the challenging environment, we remain well-positioned for another solid year. We continue to expect underlying revenue growth will be similar to the levels we generated in 2025, along with another year of margin expansion and solid adjusted EPS growth. For modeling purposes, we expect to generate more margin expansion in the second half of this year than in the first half. With that, I'm happy to turn it back to John.

Thank you, Mark. Andrew, we are ready to begin the Q&A session.

Certainly. We will now begin the question and answer session. If you have a question, please press star one one on your touchtone phone. If you wish to be removed from the queue, please press star one one again. If you're using a speakerphone, you may need to pick up the handset before pressing the numbers. Once again, if you have a question, please press star one one on your touchtone phone. In the interest of addressing questions from as many participants as possible, we ask that participants limit themselves to one question and one follow-up question. One moment, please. Our first question comes from the line of Greg Peters with Raymond James.

Good morning, everyone. I wanted for my first question to focus on your margin results. John, I know you're quite proud of the 18 years of consecutive margin expansion, and presumably you're going to hit your 19th year in 2026. Because of these results, it's caught the attention of many about where the ability to generate future margin expansion will come from, and maybe it's embedded in your AI comments, but with your margin results being so high, curious about the risks of AI disintermediation across the various businesses that you have?

Sure, Greg. Let me hit the margin part of that, and then maybe I could talk to AI disintermediation risk. Sure, AI, and I gave you a bunch of examples in my prepared remarks around efficiency gains and some that we're already seeing today. Let me remind everybody, of course, we've guided to 9% of margin expansion this year, and we fully expect to do that. Thrive, of course, is broadly an important lever for us. BCS, I think in the broader kind of AI discussion in the economy and amongst businesses and governments, AI often is being used as a term for broad-based automation. I distinguish the two. We still have real possibilities around and are actively building out our capability centers and using more traditional digitizing strategies to drive efficiency gains.

There's a lot in front of us there, and so we're excited about the path that we're on. As I said in my prepared remarks, we expect to be an AI winner. We moved early on AI, and we're excited about how it's already making us better and how it's going to make us better in the future. Our scale and data and insights enable us to move more quickly. I would say to you, we've competed with early-stage tech-enabled startups for a long time. We've competed with direct insurers for a long time and competed successfully with them. When I think about the attributes that we have is that we're in the early days of what's possible around AI. Our trusted client relationships matter. Our data matters.

Our modeling, it matters. Our ability to advise on risk, not just buy insurance, really matters. Our ability to connect to a complex ecosystem of risk financing really matters. We don't just buy insurance for our clients. We do so much more than that. When I think about all the attributes that we have, and what our ability is to be an AI winner, I can't think of a better place to start and to begin the early days of what's possible around AI than here.

Yeah, I do. Thanks for that answer. I'm going to pivot to capital management.

The public brokers, the stock prices, everyone's reset lower. I'm not sure on the M&A side that the prices or valuations of acquisitions have reset lower yet. I'm just curious on how you're thinking about the allocation or difference between growth through M&A versus repurchase of your own stock, considering the reset in value of the stock price?

Yeah. It's a great question. What I would say is our strategy remains the same, right? We want a balanced approach to capital management. We favor investing in our business, whether it's organically or inorganically. Our goal remains to increase our dividend each year. Buybacks ultimately will depend on M&A, and as I mentioned in my prepared remarks, we did $750 million of buybacks in the Q1, and Mark mentioned we expect to deploy about $5 billion worth of capital this year. We're active in the market. Our pipeline is strong, so I feel terrific about that. Just as a reminder for everyone, 18 months ago, we closed on the biggest deal in our history, so not so long ago. Last year, we deployed about $850 million to M&A.

We did a meaningful deal at MMA in the Q4 in Hawaii as most of you would remember. We did a couple of small deals, 3 small deals in the Q1. We also actually closed on the sale of an admin business in the Pacific, I point that out to you. We announced the acquisition of AltamarCAM. It's a private markets asset manager with about €20 billion of AUM that's pending regulatory approval, so expect that to close sometime later in the year. We're likely to continue with our string of pearls approach. We do have the capacity to do larger deals. Who knows what the marks are of PE-backed assets? I will say, over the course of the last couple of quarters and some conversations we've had, there's been growing gaps between bid and ask.

We'll see how that materializes over the rest of this year. We've seen financial sponsors be a bit more aggressive than strategics. Greg, we're going to, as always, be disciplined about how we deploy our capital. Andrew, next question, please, and thank you, Greg.

Our next question comes from the line of Mike Zaremski with BMO.

Hey, great. Good morning. Just one question on maybe around the AI conversation, specifically on the value-add services that you offer your clients. Curious, a couple of your peers have talked about the claims advocacy group, and they've offered some stats around how the claims advocacy group has made sure your clients get their claims paid in a timely manner. Just curious if you see that as one of the bigger value adds, and if yes, if there's any stats or anything you'd like to share.

Yeah. Sure, Mike. Maybe what I'll do is I'll ask all of our business leaders just to share some thoughts on how we're investing in AI and how it impacts the value that we deliver. We have the largest claims advocacy group in the industry by some measure. Maybe I'll start with Nick. Maybe you could share some thoughts, Nick.

Yeah. Mike, thank you for the question. Maybe let me start on the claims advocacy question. As John said, we have a very large team, plus additional specialists to handle highly complex claims. The important thing to state, first of all, is that policy drafting and placement that creates contract certainty is the first stepping point here, so that you don't have rejected claims, which then require advocacy. But when you do, our advocacy is strong, and if you take an example like Claims IQ, which is our AI-enabled toolkit, we've got several thousand colleagues now drawing on AI-enabled analysis of almost $200 billion of loss information, which helps them support much better client advice, decision-making, and advocacy.

If I take a few more examples, tapping into John's prepared remarks, this is a bespoke, fragmented, highly complex ecosystem from client service and advice all the way through to placement. A lot of the focus is on AI, but this is an ecosystem which is digitizing steadily, and that digitization is critical to deploy the AI. There's lots more work to do just on digitization. We still see human relationships and human judgment continuing to be central. The AI investments are, I think, massively enabling of growth and of productivity and of efficiency. Value-added services, you said, we're investing heavily in our digital plan experience. We have a suite of tools which you may have seen for many years in Blue[i] and in Centris, which we've talked about before.

We're evolving these into what we call the Marsh Risk Companion, which will help clients understand and analyze their risks and their options across a wider range of their activities. What's really crucial about the suite of tools is they're now all feeding off our new analytics engine. It's built from the ground up to leverage AI at scale. One of the things here is you're able to leapfrog with AI, and we call it the Marsh Risk Cortex. It really pulls together everything we need from our massive data sets and our most advanced models. The crucial thing I think is not what features have we got, but it's the speed and the flexibility with which we can launch new applications, because our clients' needs are evolving rapidly and new needs are emerging.

The first applications powered by the Risk Cortex, including our renewal companion, our captives companion, they're going to be launched in a couple of weeks at RIMS. You should expect to see more flowing from that data set and analytical tower. Maybe just to give a couple more examples, we've talked before about our general proprietary AI suite. Just within Marsh Risk, we're now up to more than 2 million prompts a month, so that helps productivity across the organization. I know you're looking for sort of specific examples too. If I take something like, we've rolled out tools to aid coverage gap analysis and quote comparison across our risk management and the Marsh agency businesses.

In the areas where we pilot that, we see the amount of work that takes off our client teams, drive a 50% increase in sales velocity in the pilot. We think some of that gain is scalable across the whole organization. Really lots going on, lots of activity to support our client-facing colleagues and our operations colleagues in their work.

Thank you, Nick. You're starting to sound like an insurance broker. Dean, any thoughts from Guy Carpenter?

Thanks, John. Mike, you heard John in his prepared remarks mention GC QuoteBox, which is an AI-driven document ingestion tool. This is really a game changer for Guy Carpenter in our business. We get huge quantities of unstructured data from our clients, and this tool helps us ingest all of that data and makes it more efficient to match risk and capital through this tool, which will certainly improve turnaround times, make our teams, our brokers more efficient, and deliver better turnaround times and more efficiency for our clients.

Terrific, Dean. Pat, how are you using AI at Mercer?

Let me build on those examples and maybe give you one where we're using it directly with clients. Mercer Fiber is one of the tools where we're leveraging the broader AI stack that we have at Marsh to kind of further enable our existing digital tools. Health consultants leverage Fiber when they're working directly with a client. It enables them to have these real-time, iterative discussions on all aspects of their benefit programs, on incredibly powerful scenario planning, and modeling during strategy sessions. What we do is we use Fiber throughout the year as well to help with budget tracking, with updates, with benchmarking, other plan management activities.

What it does is it allows us to visually display these insights and the data from across our health and benefits practice, and then it combines it with the client's actual population and their actual claims data. That allows us to understand and show clients directly the geographic differences in healthcare costs and quality based on their actual data, and we could do that live. It allows us to really work to identify the most effective healthcare options for a specific population, right? This is differentiating us in the market really by showcasing the capabilities we've got, the insights in a single integrated platform to be very client-specific because it's very targeted to them and very client-centric.

Thank you, Pat. Ted, welcome to the call. You want to share some thoughts on why we're excited about AI at Oliver Wyman?

Thank you, John. Thank you. You mentioned already that our AI platform, Quotient, is our fastest-growing capability right now, and AI is developing into a very large opportunity for us as a consulting business that works on strategy and transformation. Let me mention a few examples. All of our work around performance transformation, where we're helping our clients improve how their businesses work, and there's a ton of re-engineering of processes and systems around AI. In industries I would mention, like banking, like healthcare, like advanced manufacturing, we're seeing the volume of work there really start to grow quickly. Growth and strategy work, where we're helping our clients rethink kind of customer service and distribution channels.

We've helped a number of clients already build new apps in ChatGPT, a very new change to the way commerce is working, and we think going to be very transformational in industries like media, retail, communications. That's really a big deal. You mentioned, I think, in your introductory remarks, but with governments, with investors, we've been helping to mobilize capital, where governments and investors are investing in AI skills and capabilities and new AI startups and new co-investments. Look, it's also changing the way we deliver our work, and it's allowing us to. AI is helping us deliver more value to clients. Just to give you one example, in our private capital business where Quotient Diligence is changing the way we help our clients invest in businesses.

We're using very sophisticated tools to do market analysis, competitive analysis, growth, opportunity analysis, and that allows our clients to make better investments, and sometimes if they want to, quicker investments in the private capital world.

Thank you, Ted. Sorry, Mike, for that long answer. I just want to make sure everyone realizes why we're so excited and why we think we're best positioned to deliver greater value than we ever have to our clients and to our shareholders. Do you have a follow-up, Mike?

Yeah, really quick. That was a helpful follow-up. Just on the pace of Marsh's hiring in terms of the producer level, do you expect that trajectory to change materially in 2026? If yes, higher or lower? Thanks.

Yeah. No, thanks, Mike. We had a good quarter attracting production talent to the team in key markets. Our brand in the market for talent and in the areas where we compete and deliver for our clients is very, very strong. We start with the best talent and the most talent in the markets that we compete with. I would also, maybe not your question, but our colleague retention is strong. Our colleague engagement is outstanding. It's all anchored by a colleague value proposition, which is a really important way in which we try to convince people to stay and to give big parts of their career to our company. So thank you, Mike. Next question, Andrew.

Our next question comes from the line of Brian Meredith with UBS.

Yeah, thanks. A couple of them here for you, John. First one, I'm just curious, given the level of rate decreases that we're seeing out there, what are you seeing with respect to client demand at Marsh? Given this uncertain kind of macro environment, are they using savings to purchase more coverage? Are they kind of holding back right now to see how the year kind of unfolds?

Yeah, I don't know. Thanks, Brian, for the question. I'm not sure it's a very helpful answer, but sometimes I guess would probably be the sum of it. The market obviously got modestly more competitive in the Q1. I talked a bit about the strong returns on the reinsurance side, but obviously insurers and reinsurers have posted strong underwriting results. They're all looking for more growth as a result. Maybe another point I'd make here, Brian, it's not directly on your question, is although rates are down, the cost of risk is clearly increasing. I would think at a magnitude probably 2x GDP with liability inflation, medical cost inflation, cyber risk certainly accelerating with AI, and the frequency of extreme weather, and how much more of the economy and society is exposed to those events.

That's maybe a more important driver of demand for us over the medium term. Maybe I'll ask Nick and Dean to just talk about a couple of market observations and what clients are doing in terms of purchasing. Nick?

Yeah, as John said, the answer is sometimes. In general, I think, yes. We've also seen a continued trend and a rising trend in new business growth. If I look at, say, the U.S. and Canada, highlights there include double-digit new business growth, continued strong growth at Marsh Agency, and double-digit growth in the specialties business, transaction risk and construction both growing strongly, all of that across Marsh globally, new business trending up for four quarters. We're cautiously optimistic as we go through the rest of the year.

Yeah. Thanks, John. Brian, maybe I'll just touch on kind of new business opportunities overall. Despite the property market and everything that John and Mark talked about, which was a clear growth headwind for Guy Carpenter in the quarter, we're seeing record new business across our platform. We grew double-digit new business growth in every region in business globally in the quarter. I was really pleased with that. As Mark and John noted, we continue to see a really strong cat bond market, an ILS market overall. We issued seven cat bonds in the quarter, a record for Guy Carpenter. We've seen some $2 billion of new third-party capital flow into the market, just chasing casualty sidecars, whole account quota shares, and other similar vehicles. We've gotten several new mandates around those. Very promising.

I've talked in prior calls about our capital and advisory business, our investment banking boutique. We've never received more M&A mandates, M&A advisory mandates, forming new sidecars, as I mentioned, raising capital for MGAs, Lloyd's platforms, our structured credit business, our MGA business. In the last call, we talked about data centers, right? Just a couple of headlines there. There are 50 deals that have been in the marketplace looking for more than $7.5 billion of capital to put these together. All of my clients, Guy Carpenter's clients, want to write more data centers, but they all need additional reinsurance protections. I think the newest element of it, Brian, is clients now are talking about issuing cat bonds and leveraging third-party capital to write more data center business.

I would say overall for Guy Carpenter, there's more diverse new business opportunities than we've seen in several years.

Thanks, Dean. Brian, do you have a follow-up?

Yeah, absolutely. John, it's clear that AI is going to have productivity benefits, it's going to benefit client experience and growth, et cetera. One of the debates I'm having with investors is how much of the productivity gains does Marsh going to be able to keep and see benefit from a margin perspective versus perhaps being competed away or given back to clients. Maybe give us your perspective on that.

Yeah. It's a great question, Brian, and I talked about where we see efficiency opportunities, productivity opportunities, new sources of revenue generation. We don't think anybody's better positioned to capitalize on these developments in technology than we are. I'm quite excited about that. Our fees have been, for a long time, stable as a percentage of premium, and they're quite small compared to the cost of risk that we help our clients manage. We feel good again about how we're positioned and what that would mean. I think as some of us on this call have talked about in the past, and I mentioned in my prepared remarks, if you think we're a discount insurance broker, yeah, I might be a little bit worried. We're not. That's not what we do.

We feel good about what this technology will mean to our business. Thanks, Brian. Andrew, next question.

Our next question comes from the line of Robert Cox with Goldman Sachs.

Hey, thanks. Good morning. Yes, first question I had for you was just going back to the capital deployment and M&A side. I'm just curious how, if at all, AI is changing the M&A strategy. Are you staying away from certain businesses, pivoting towards others, and have your technology requirements or anything else changed?

No. Good question, Rob. We've had some opportunities and have looked at some businesses that have pitched kind of AI as part of their value. I think there was a very significant gap between how some of those businesses portrayed their tech value relative to how we saw their tech value. I recognize you can't plan around hope, so I say this with that in mind, but I'm hopeful that actually the scale benefits that we bring to investing in AI, and the data sets, and client relationships, and all the advisory work will create opportunities for us to consolidate smaller brokers over time who are going to struggle to compete and to invest in these technologies. Even where they're able to make space for investment, they just don't have the data assets and the other capabilities that we have.

I'm optimistic over time that will be a driver of M&A for us. Do you have a follow-up, Rob?

Yeah, that's very helpful. Just had a follow-up on the MMA business. I understand you guys don't break that out, but just curious if you would characterize that business as a tailwind to organic growth for the RIS business. If it is, do you think it could continue to be a tailwind despite more pricing pressure for a commission-based model here?

Yeah. The answer is yes, right? MMA has been a tailwind to our growth for most years and most quarters. Not all, but for most. As we've talked about in the past, we still have relatively modest penetration into the middle market. While Dave and the team have made a tremendous amount of progress, and we couldn't be more excited about the business we've built, in many respects, I feel like we're just getting started. We absolutely have the possibility for much greater growth. What I would say about pricing for a number of, I think, rational reasons, pricing in the middle market has been more stable through cycles. That continues to be the case right now. It's one of the areas where we're delivering some of the productivity tools to help make our producers even better.

We're really excited about the opportunity in the middle market. By the way, not just in the United States. We've learned a great deal in the last 15 years in building out that business and from some very talented executives we brought on. It's helped make us better and capitalize on middle market opportunities in other economies around the world. Thank you, Rob. Andrew, next question.

Our next question comes from the line of Meyer Shields with KBW.

Great. Thanks so much, and good morning. First question for John. I completely get the increasing benefits or increasing value that you're going to be able to bring to clients and carriers through AI. Are commissions still the right way to be compensated for that, or do you expect compensation to become more transparently tied to the individual services?

Look, Meyer, we have a broad range of the way we get compensated today. We have fees, we have commissions, we have success fees, right? I'm sure there are other things I'm not even thinking about. We're very transparent with our clients about how we get paid. Anyway, we'll see how those conversations evolve over time. I would suggest to you, I see no real trend kind of around that. Again, we're happy to get paid in any form. We think we created outstanding value for our clients, and we think we deserve to get paid well for that assuming we deliver and execute on behalf of them. As I mentioned before, our commissions and fees are a relatively small part of the overall cost of risk.

As a percentage of premium, they've been quite consistent over a long period of time. Do you have a follow-up, Meyer?

Yeah, just a quick modeling question. Is there a way of teasing out roughly how much of the wealth revenues come directly from assets under management?

We haven't disclosed that historically, but it's obviously a range of, as we call it, AUDM or delegated management, AUM, and advisory fees. We're excited about how we're positioned in the investment advice business globally. We advise on close to $17 trillion assets around the world, and as a leading advisor in pension and retirement markets for a long time all over the world, we're very well-positioned. I would also note we're the largest OCIO, outsourced chief investment office, in the market, and we continue to see a lot of possibilities for growth there. I mentioned AltamarCAM. Maybe Pat, you could talk about AltamarCAM and some of the investment we're making in our businesses.

Yeah. Thanks. Thanks for that. Listen, quickly on the wealth side in our business, obviously Mark had talked about the growth. We're pleased with the growth. It was led by our investments business, in particular our OCIO offering. I understand the spirit of the question. We also, I will highlight, are really seeing solid growth in our investment consulting business, right? Which is not based on AUM, based upon volatility in the market and clients seeing significant demand and need. We have been, to the point you're asking, diversifying our overall business and our AUM away from DB pensions, right?

It has been moving, but we've been building out actively our defined contributions solutions around the world, and we've really been advancing our capabilities around non-pension clients, and that's been a major focus for us. Insurers, endowments and foundations, family office, and wealth management.

I think that goes into the spirit of the M&A and the AltamarCAM announcement that John kind of teed up for me, where we agreed to acquire AltamarCAM. They're a specialist in private markets from an asset management solution perspective. They've got about EUR 20 billion AUM. We think it's going to significantly increase and expand our capabilities in the private markets platform. It's going to add a certain expertise in secondaries and co-investments, in bespoke accounts, in evergreen vehicles. That's going to allow us to offer much more comprehensive multi-asset private market solutions to clients, right? We definitely feel that this is an area that we've been investing in heavily.

You've seen from our announcements over the deals that we've done as a firm over the last several years, and we've also been consciously making organic investments in trying to build out our capabilities broadly around being a main investment player.

Thanks, Pat. Thanks, Mark. Andrew, next question, please.

Our next question comes from the line of Elyse Greenspan with Wells Fargo.

Hi. Thanks. Good morning. My first question is on Guy Carpenter. You guys were at 2% for the quarter, and I think you did point out, right, the elevated comp at 5% last Q1. I believe you were at 5% right throughout last year. Does a 2% feel like where this business should trend, I guess, at least in the near term, given it sounds like your pricing views, or if anything, right, pointing to things getting a little bit worse post the 1/1 renewals.

Yeah. Good morning, Elyse. As we've talked about, it's a very soft property cat reinsurance market, and so we're confronting that. We're particularly exposed to that in the Q1, and the Q2 a bit as well with Japan and Florida, as we talked about. What I would say to you, Elyse, is that I'm quite pleased with our execution in spite of the kind of current market headwinds. Again, these market headwinds are good for our clients, right? We're delivering for our clients in the moment. Client retention was strong, and we had an excellent new business quarter. I feel terrific about how the team's executing what's a challenging market. It's not likely to be Guy Carpenter's best growth year this year, right? We've been planning for that and guiding to that. Do you have a follow-up, Elyse?

Yeah. My second question is just on capital, right? You guys were more active in the Q1 relative to prior Q1s. Obviously, we've seen pullback in the stock price and just the group in general. As you guys think about balancing M&A potential as well as where your stock is, could this be a year, I guess, where you continue to front-load, I guess, more buybacks even a little bit more independent of what's going on the M&A side?

Sure. Maybe I'll ask Mark to jump in here, Elyse.

Marsh & McLennan (MRSH) Q1 2026 Earnings Call Transcript

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