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Like all hospitality businesses, Marriott suffered in 2020. The company furloughed tens of thousands of workers from its 842 U.S. locations, but kept out-of-work hotel staffers in the loop with monthly voluntary calls in which the furloughed could learn about Marriott’s status and its prospects of economic recovery. The company also helped those who did not expect to return to Marriott to seek jobs in industries that were hiring. “I never once felt I was alone over the past eight months,” notes one furloughed employee. Some laid-off workers, however, rallied for better severance pay and rehire rights.
Courtesy of Marriott International
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