This diversified private company focuses on helping franchisees exceed customer expectations. At JM Family Enterprises, “family” is not just a part of the company name; it’s a part of a culture in which associates are truly treated like family. This was especially apparent during the COVID-19 pandemic, when the company expanded paid leaves for childcare issues and school closures, and for situations in which associates were diagnosed with COVID or needed to take care of others. In addition, when due to a lack of work or office closures, JM Family offered the option of “company given time” to negate the need for furloughs. “They went out of their way to make sure we were all taken care of (physically and financially)…This company goes out of its way to make us feel appreciated. When you tell people you work for JM Family, they know how fortunate we are!” says one associate.