Hyatt Hotels

Employees say:

"I feel genuinely cared about at this company. I started working at Hyatt six years ago as an administrative assistant with clear goals on where I wanted to go. My leaders took the time to understand what I wanted and did everything they could to help me advance. Since then I've received two promotions and could not be happier."

Employees say:

"The purpose of care is truly rooted in every policy, practice, and decision that is made. The team here understands how important work-life balance is, and that colleagues cannot perform their best if they do not feel their best inside and outside of work. So, they do everything they can to work with each colleague individually to help as needed. In the year that I've worked with Hyatt, the company has gone above and beyond to show colleagues how important they are to Hyatt as a whole, and the leadership always has an open door to the colleagues. Although I have only been with Hyatt for a year, I could not see myself working with a different company in the future, as Hyatt's purpose is so unique and well-practiced."

Employees say: "I've had other companies say they care about me as a person, but Hyatt makes me feel it. I lost a beloved pet just a couple of months ago, and the cards, check-ins, and just understanding that I needed a remote day to spend one more day with my pet went a very long way. I was never made to feel like he was just a pet, they understood he was family and did all they could to make sure I was okay."

Employees say:

"Hyatt stands out as a great place to work due to its strong emphasis on employee well-being and development. Hyatt focuses on a positive work culture, where employees are encouraged to share ideas and innovate, this further enhances the overall experience at the company."

Employees say:

"We have a huge benefit package that is geared towards self-care, personal wellbeing, growth, connection, and meaning, etc. This is the only company I've worked for that celebrates the employees and the guests/customers being in the same space. We encourage our employees to utilize the property and the resources in a very similar way to our guests. There is no hiding behind the scenes. I've also never worked for a company that had such diverse perspectives, cultures, and beliefs, and we celebrate the diversity and embrace the authenticity of the individual. I feel as though I am coming to work and not only helping others but have an opportunity to help myself."

Employees say: 

"Management truly does care about the people here. I am not just an employee or a number in the organization. I went through a stressful situation a few months ago, and my director provided me support the entire time and was helping me in any way possible. I am very grateful to have supportive management at my workplace." 

Chicago-based hotel giant Hyatt operates more than 1,300 hotels and properties in 77 countries and six continents. The company has been focused on its diversity and inclusivity investments, including a robust internship program that offers signing bonuses and relocation funds to interns. Last year, the company added five historically Black schools to its campus recruitment list. It also has big renewability goals and has designated a group of its U.S hotels to transition to 100% renewable electricity, including Hyatt Grand Central in New York. It has also replaced the grass at one of its resorts with a heat- and drought-tolerant grass that requires less chemicals and 20% less water. In 2022, the company donated $500,000 to human trafficking survivor funds.

Hyatt’s RiseHY program is designed to connect young people with long-term careers in hospitality, and since 2018, more than 5,700 Opportunity Youth have joined Hyatt or a Hyatt hotel. This marks a pivotal step toward Hyatt’s global commitment to have Hyatt and Hyatt hotels hire 10,000 Opportunity Youth by 2025. 

• Global Wellbeing Week is an annual event for both employees and customers that promotes prioritizing their own health and wellness. Hyatt collaborated with the Department of Psychiatry at Weill Cornell Medicine to develop an online mental wellness assessment called the Hyatt Well-Check, to meet the increasing demand for helping employees manage their stress levels and emotions during difficult situations.


• The Gifts of Gratitude program, which allows employees to digitally send personalized gratitude notes to anyone who has had a positive impact on them, saw record participation in 2022, with nearly 41,000 notes sent, double the number sent in 2020.


• An internal campaign called See Yourself at Hyatt highlights employees’ diverse experiences, career progressions, and perspectives on how they see themselves at Hyatt.


• “The sense of caring for the colleagues is authentic and creates a family atmosphere,” said one employee.