Hilton Worldwide is one of the world’s largest hotel companies, operating roughly 8,600 properties with more than 20 brands across six continents. The business is divided into two segments: hotels owned and operated by Hilton, and those run by franchisees. Hilton’s brands range from luxury hotels like the Waldorf Astoria to budget-friendly options like Hampton by Hilton (formerly the Hampton Inn). Other brands include the namesake Hilton, the DoubleTree by Hilton, and Embassy Suites. The company was founded in 1919 and went public twice: first in 1946 and again in 2013, after being taken private in 2007 by the Blackstone Group.
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Fortune 100 Best Companies to Work For 2025
Not only has Hilton served more than 3 billion guests since its inception, the employer also recognizes the power of its 50,000 U.S. employees. Over the past year, Hilton bolstered its culture, leadership, and performance by improving accessibility programs, leveraging AI, and empowering its in-house entrepreneurs. The company also offers Crisis Concierge; a career-growth program called Hilton Care; and mentorship programs. These perks and programs are popular among employees. Hilton thinks they’re why 32% of staffers have been at the company for more than 10 years. And despite being a global hospitality empire, it cares about local issues too: Hilton has contributed Action Grants to support volunteering efforts and created 860,000 learning and career growth opportunities for staff as well as job seekers without a degree.
Employees say: "The most unique thing about our hotel is the team. There are so many different people from different walks of life. All of whom are working towards one goal, servicing our guests. Each and every day they're all getting to know each other, their cultures, laughing and learning together. That is what makes me love running the department and helping my team succeed. Sometimes we do not even speak the same languages, but we teach other and end up communicating in whatever the preferred language is. Not many places will do that or have the opportunity to learn that."
"The employees really take the Hilton values to heart and even at a corporate level hospitality is in everyone's blood. I almost never feel like I'm bothering someone with a "stupid question" or when I reach out to another team just to network or figure out more about what they do. I feel like our team especially feels safe to share and be vulnerable on larger team calls and with each other. Also, as a new mother, Hilton and my manager are SO flexible for doctors appts or if she needs to be with me on a call because she's sick. With ample vacation time too I really feel like I'm encouraged to recharge for myself and to connect with my family."
"Hilton takes special care to look after Team Members by supporting them in their roles through learning and career growth opportunities but also outside of their jobs in the other roles they play in everyday life through thoughtful and intentional benefits. I am very proud to work for Hilton!"
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With 22,972 European employees in 13 countries driving €10.24bn revenue, Hilton strives to extend the same hospitality to its staff as it does to the 3 billion guests that have visited its global hotels and resorts throughout its more than 100-year history. Generous travel discounts are an obvious perk, but there's also a Care For All program providing benefits and resources to help with eldercare, childcare, pet care, and self-care; an employee stock purchase plan; and access to same-day earnings through a DailyPay scheme. Parental support is a focus area, with a Parents Concierge offering one-to-one help, industry-leading parental leave, and an adoption assistance program. Teams and work groups decide on employees' optimal working patterns, whether onsite, hybrid or fully remote.
"The company provides a lot of opportunity for growth, feedback, and personal development. I feel supported by my team and director. I am provided an excellent work-life balance and am able to attend doctors' appointments and family events without hesitation."
Hotel giant Hilton, which rises to the top spot after coming in second in 2023, aspires to reach gender parity in global leadership roles and 25% ethnic diversity in U.S. leadership positions by 2027. Equitable learning and employee training are key internal goals, too: Hilton says it’s committed to creating 5 million learning and career growth opportunities for team members and communities, with a focus on underrepresented groups, by 2030. For Hilton staff, both corporate and franchised, the company’s network of resorts and hotels is a big benefit; employees and their loved ones can enjoy deeply discounted stays at almost any of Hilton’s worldwide properties. The company also chooses a small number of workers each year for its Thrive Sabbatical and Thrive Reset programs, which offer up to $5,000 and a month of PTO to recharge and pursue passions outside the office.
Fortune 100 Best Companies to Work For 2023 Hilton prides itself on making work life great for all its employees, with the goal of building “a fully human experience at work.” The hospitality company has focused its employee experience around improving wellness, professional growth, purpose, and inclusion—committing itself to global gender parity and 25% ethnic diversity in corporate leadership by 2027. A key priority has been supporting the mental health of its employees: In the past year, Hilton started offering free counseling to staff and access to an internal hub with a variety of mental health resources meant for engaging in and normalizing mental health conversations. With “Hilton Flex,” team members get more flexibility over when they work, which department they work in, and even how often they’re paid, a program that Hilton reports has helped improve retention.
100 Best Large Workplaces for Women 2023 Employees say:
"The company goes above and beyond to recognize and celebrate team members, and I have never experienced anything like it at any other workplace. I can confidently share my ideas, and they are taken seriously, even as an hourly employee. I have learned so much about sales, revenue, front office, food and beverage, and operations in my four years here, and I worked in four other hotels that never provided nearly as much learning experience as I've received here. My boss is the most encouraging, supportive, and understanding boss that I have ever worked for."
100 Best Large Workplaces for Millennials 2023 Employees say:
"Hilton has the most welcoming and caring culture I have ever experienced. My direct manager and the leadership seem to really care about me as a person—they don't just check in on my work, but about things happening in my life. Recently, when I was moving, my leader sent me a text on moving day saying, 'Good luck with the move.' These simple gestures go a long way, and I pass it down to my team, too. I feel psychologically safe coming to work and in taking calculated risks. I am extremely proud to work for Hilton and genuinely hope to have a bright career here."
