Employees say:
"One of the things I value most—and something unique about this organization—is the regular weekly 1:1 with my manager. It creates a consistent, safe space where I can discuss my work, share ideas, raise challenges, and talk through anything that's happening around me. It's more than just a status meeting; it fosters trust, connection, and support. I've never experienced this level of consistency and openness in any of my previous roles, and it has made a meaningful difference in my experience here."
Employees say:
"What truly sets our organization apart is the way our employees care for one another. It's a rare and beautiful quality, especially in a company of our size. Whether a concern is big or small, there's always someone ready to listen, offer support, and work through it together. Our leadership and peers consistently show up with compassion and understanding. I've never experienced a workplace like this before, and I often hear the same from others. The way we care here—it's genuinely different, and it makes all the difference. The care and compassion are genuine, honest, and heartfelt. We all are on the same mission to change lives for our dealers, consumers, shareholders, and ourselves as team members and it feels incredible!"
Employees say:
"I truly appreciate and enjoy the opportunity to work under my manager. I feel like I have the opportunity to grow and develop as a professional while also helping others reach their professional goals and gain financial security. My manager does a great job of creating a team with camaraderie and support where my peers and I genuinely care about one another's wellbeing and success. Being on this team is the happiest I have been in my career."
Employees say:
"Our amazing listening culture is unique. I have many examples of ideas from the team that have been implemented to improve team member and consumer experiences. The people who work for the company are uniquely compassionate, kind, smart and hardworking. I love that we work from home but are still provided opportunities to meet in person and celebrate accomplishments in person."
Employees say:
"The drive to continually improve is so unique. I have worked at this company for 9 years and I will think frequently that it can't possibly get any better, yet it always does. From special recognition (unburied life, awards, shout outs) to passion for our dealers (training, reporting, outreach) and commitment to making our team members' and customers' lives the best they can be. Our entire leadership team works with a passion and moral compass that is second to none."
Employees say: "Working here is like having 1,000 or so brothers and sisters. Maybe cousins. Just last week we had our anniversary party, and it felt more like a family reunion than a stuffy corporate function. A great example of this Family feeling is from the end of 2023. One of my team members lost her husband in a car accident, and the CA family banded together to raise over $10,000 to help her with expenses and hardship. Just another reason I am proud to work here."
Employees say:
"CAC is unique to me because of the company's faith in its employees. I feel uplifted and supported by my employer when faced with unexpected circumstances. My schedule is flexible and allows me to take care of my family and work my hours within a doable timeframe. Thank you CAC!"
Employees say:
"The listening culture is great. I love that the company takes the time out to listen to their employees and take actions to let us know they have heard us."
Employees say:
"I truly feel that the company cares for and values me as an employee. I'm thankful for my work-life balance, fair pay, the ways our company strives to engage our workforce while still maintaining a remote first environment, and our healthcare benefits, which ease a lot of financial anxiety around having a chronic illness."
Thanks to contributions from employees and a 100% company match for those donations, in 2024 Credit Acceptance officially reached $1 million in donations to Make-A-Wish and St. Jude Children’s Research Hospital after years of annual giving. The auto finance firm continues to sponsor a Let’s Talk podcast, where employees discuss issues such as ableism, beauty standards, and code switching in the workplace.
In 2022, New York Times bestselling author Ben Nemtin led workshops in which employees were encouraged to share personal aspirations and post them on internal company sites. Credit Acceptance has since supported a number of these projects, such as sponsoring a group of workers whose goal was to learn American Sign Language.
The company estimates that its profit-sharing program will issue anywhere from $7,500 to $11,000 per employee over the next five years. At the company’s monthly management team meetings, more than 250 leaders gather in a hybrid format to offer managers their best practices for success in hybrid work environments. Those in director positions and above also meet in-person twice annually to foster camaraderie and establish corporate strategy for the long term.a
