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Having emphasized a move toward tech-enabled digital banking in recent years, Capital One was able to rely on its fintech services amid a pandemic-disrupted 2020. “Our long-standing strategic choices put us in a strong position to respond to both the near-term challenges and the emerging opportunities,” CEO Richard Fairbank said of the bank’s investment in its digital infrastructure. Still, the company’s results were not immune to 2020’s macro headwinds; Capital One saw its revenues fall more than 6% last year, while profits slipped 51%.
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