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The pandemic posed an immediate conundrum for bank branches that needed to provide services while keeping employees safe. Capital One, like other banks, implemented safety measures, but the firm also temporarily increased hourly wages, boosting pay by $10 an hour for branch and Capital One Café employees and adding $5 an hour for call center agents. U.S. nonexempt hourly workers, meanwhile, were still paid for all their hours even if they had to pare down their schedules or couldn’t work remotely. That has all helped the credit card titan based in McLean, Va., jump 15 spots on Fortune’s list this year. Remarks one employee: “Sure, it’s just a bank, but it’s run by people who haven’t lost sight of the people in it or the people who are our customers.”
Courtesy of Capital One Financial
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