American Express is a global financial company that specializes in payment cards for consumers and businesses, as well as travel services. The company’s green charge card has the distinction of being the world’s first charge card to be made out of plastic, replacing the paper cards that were in use prior to its 1959 introduction. Amex was founded as a freight forwarding company in 1850. American Express Travelers Cheques, introduced in 1891, made it possible for people to obtain cash in foreign countries, changing the nature of travel and the company’s profile. Over its history, American Express has owned a cable TV business as well as an investment bank. The company is currently organized into four business segments: U.S. consumer services, international card services, commercial services, and global merchant and networking services.
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Employees say:
"I have worked for a few companies in my career, but American Express lives its value of 'having our backs' for not just our customers, but also the colleagues of the company. The encouragement by leaders to try different roles to learn and develop as well as the library of learnings that are at our disposal is second to none. I truly feel valued and appreciated as well as invested in."
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Employees say:
"Amex has a lot of heart. Good leadership and good behaviors are exemplified every day. Everyone takes pride in their work and strives to do right by the customer every step of the way. Even in challenging moments, I know I have a safe and healthy environment to lean on and a team of colleagues who I can trust. I did not think I would stay at one company for so long, but Amex continues to reinvent itself in the market, celebrate achievements, and extend opportunities that keep me engaged intellectually and encourage me to grow as a leader. Our CEO is as authentic as it gets, and I can trust his decisions and perspective as it relates to the customer, our colleagues, and the business."
"American Express is a great place to work that I feel proud to be an employee of. The company culture is unlike others I have experienced before - people are so welcoming, care about one another both professionally and personally, and work-life balance is of the utmost importance. Colleagues celebrate one another and take genuine interest in each other's work and lives. There are people who have spent their entire careers here and for good reason."
Amex’s global, highly engaged staff receive desirable benefits, not to mention 20 weeks of parental leave, leadership tools, and career mobility resources. The company also hosts colleague appreciation events.
Employees say: "Amex cares a lot about the well-being and psychological safety of employees. The colleague networks offer a wide variety of opportunities to embrace shared interests and interact/learn. Our parental leave policies are among the best in the U.S. This company cares about developing skills and helping people grow and advance their careers. I feel supported by leadership."
"I have worked for a few companies in my career, but American Express lives its value of 'having our backs' for not just our customers, but also the colleagues of the company. The encouragement by leaders to try different roles to learn and develop as well as the library of learnings that are at our disposal is second to none. I truly feel valued and appreciated as well as invested in."
"As a parent or person in a family - the tools that Amex provides for people to grow their families is tremendous. There's comprehensive coverage to support significant costs of adoption, surrogacy and conception/maternity needs. Followed by a super generous family leave policy to enable all parents to be present for their new family members that arrive through birth or adoption. Paid family leave during such a pivotal growth moment is rare in this country, and the length of time Amex provides for its employees is truly amazing."
"The culture is outstanding. People of different backgrounds are brought in and encouraged to be themselves. The sense of inclusion and belonging is very high. On top of that people feel inclined to do their best and most colleagues want to be a part of helping American Express succeed and reach new heights. Leaders are focused on helping people grow to their fullest potential, try new things and develop new skills."
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Employees say:
"Amex consistently looks out for their employees, their customers, and their business. During the pandemic, they found a unique way to still be able to keep each and every employee still employed. They take care of us, they care about us as people, and they give us the opportunity not only to advance our careers, but also to still maintain our lives outside of work. Amex is hands-down the best company I've ever worked for, and I won't be leaving anytime soon."
"I think Amex's flexible working policy is unique and really contributes to my overall sense of well-being and belongingness to the company. I can work in the office, work from home, work my own hours (within reason), as long as the work I produce is of high-quality and consistent. This makes me feel in charge of myself and my career and therefore makes me work harder and take a greater pride in the work I produce. Out of everywhere that I have worked, Amex is by far the most trusting of its employees and gives us the most space and responsibility to grow and deliver. It is called Amex Flex, and it is one of my favorite things about working here."
"Terrific management; truly care about customers and colleagues; great opportunities to do different jobs that allow for a great deal of professional and career growth. A wonderful culture that is very collegial and built on connecting with others."
American Express has built its success as a globally integrated payments company through its connected workplace, the core of which consists of informal “coffee chats” that bolster employee collaboration, increase their visibility, and provide feedback to supervisors. This transparency and consistent employee input has proved vital in sustaining the Amex Flex hybrid and remote work system. Doubling its amount of free annual counseling sessions, Amex continues to expand its mental health services and also provides employee dependent care, eldercare, and support for parents of children with disabilities. Amex has maintained 100% pay equity for four years running and has exceeded its initial goal of providing, by 2024, capital and financial education to over 250,000 businesses run by underrepresented owners. Beyond sustaining connection and support within the company, Amex has pledged more than $30 million through 2024 as part of its Backing Small initiative to support economically vulnerable small business owners through grant programs, mentoring support, and technical assistance.
