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The online hospitality network recovered from the pandemic travel slump with lightning speed: It cracked the Fortune 500 list of top companies by revenue for the first time in 2023, and analysts expect the company to grow revenue by 17% in 2023, to $9.8 billion, and by another 12% in 2024. Concerns over a possible inflation-driven travel slowdown put Airbnb’s share price on a yo-yo trajectory for most of 2023, but more bullish investors have applauded the company’s efforts to boost its inventory of less-expensive listings, and its potential to use AI to protect its profit margins.

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CTW 2021-16-Airbnb

<span style="font-weight: 400">Since Hurricane Sandy struck in 2012, Airbnb has helped organize temporary housing for refugees, asylum seekers, and people displaced by disaster; it has served 75,000 people so far. In August, as Afghanistan fell to the Taliban, Airbnb’s nonprofit arm said it would pay for hosts to house 20,000 Afghans. In September, Airbnb said that support from the host community had helped exceed that goal.</span>

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Airbnb operates a global platform that allows hosts to offer accommodations and experiences to guests. Its marketplace connects users via web and mobile apps to book stays, activities, and experiences. Founded in 2007 and originally named AirBed &amp; Breakfast, the company adopted the Airbnb name in 2010; it became a publicly traded company in 2020.

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Airbnb (ABNB): Company Profile, Stock Price, News, Rankings

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Airbnb

airbnb

Good afternoon, and thank you for joining Airbnb's earnings conference call for the third quarter of 2025. As a reminder, this conference call is being recorded and will be available for replay from the Investor Relations section of Airbnb's website following this call. I will now hand the call over to Angela Yang, Director of Investor Relations. Please go ahead.

Good afternoon, and welcome to Airbnb's third quarter of 2025 earnings call. Thank you for joining us today. On the call today, we have Airbnb's Co-founder and CEO, Brian Chesky, and our Chief Financial Officer, Ellie Mertz. Earlier today, we issued a shareholder letter with our financial results and commentary for our third quarter of 2025. These items were also posted on the Investor Relations section of Airbnb's website. During the call, we'll make brief opening remarks and then spend the remainder of time on Q&A. Before I turn it over to Brian, I would like to remind everyone that we will be making forward-looking statements on this call that involve a number of risks and uncertainties. Actual results may differ materially from those expressed or implied in the forward-looking statements due to a variety of factors.

These factors are described under forward-looking statements in our shareholder letter and in our most recent filings with the Securities and Exchange Commission. We urge you to consider these factors and remind you that we undertake no obligation to update the information contained on this call to reflect subsequent events or circumstances. You should be aware that these statements should be considered estimates only and are not a guarantee of future performance. Also, during the call, we will discuss some non-GAAP financial measures. We provided reconciliations to the most directly comparable GAAP financial measures in the shareholder letter posted to our Investor Relations website. These non-GAAP financial measures are not intended to be a substitute for our GAAP results. With that, I'll pass the call to Brian.

All right. Thanks, Angela. And good afternoon, everyone. Thanks for joining. I am excited to share that Airbnb had another strong quarter. Revenue increased 10% year-over-year, landing at the high end of our guidance. Adjusted EBITDA was over $2 billion, and this is our highest in any quarter ever. Gross booking value increased 14% year-over-year, while nights and seats booked rose by 9%. Both metrics accelerated from Q2, and they both exceeded our expectations, and they were driven by the strength in the U.S. market and ADR. We are driving this growth by focusing on four key areas: making our service better, bringing Airbnb to more parts of the world, expanding what we offer, and integrating AI across our app. What I want to do is I want to share just a few highlights on each of these four growth levers.

First, we're making Airbnb better for our host and guests. We know that the better our product is, the more people use it. Since last this past May, we didn't stop. In fact, we accelerated development by making 65 major improvements that we think will help further drive growth. Here are just a few of them. You know, we know that guests want more flexibility in ways that they can pay. We introduced Reserve Now, Pay Later in the United States. Not unexpectedly, this helped drive night and seats booked in Q3. We're going to continue to roll this out more broadly next year. We also announced improved maps. One of the things we noticed was a lot of people were coming to Airbnb. They didn't have enough context.

On the map on Airbnb, and they were leaving our app, going to Google, Apple, Maps, somewhere else, and sometimes they would not come back to our app. We built a lot more context about our map on Airbnb. We added nearby landmarks, public transit, restaurants. We even are offering different map views like satellite view, street view, transit view. This is, we think, going to be a huge user experience improvement and will keep people on our app and increase conversion. Finally, we updated our cancellation policy. It is even easier for hosts to earn more and guests to make changes. Hosts can now choose a new policy that allows guests to cancel for free up to 14 days before check-in. All guests can cancel for free within 24 hours if they book more than seven days before check-in.

These changes are reducing a huge amount of customer service cases and increasing annualized booking. Again, these are just a few of the 65 major improvements that we just made that make our service better. Number two, we're bringing Airbnb to more parts of the world. International expansion is a multi-year strategy, but we're already off to a great start. Over the past 12 months, average nights booked in our expansion markets have grown at double the rate of our core markets. We're also attracting new users to the platform in key markets. For example, first-time bookers were up over 20% in Japan and nearly 50% in India on a year-over-year basis. This is really encouraging. Number three, we're driving growth by expanding what we offer. In May, we took the first step in expanding Airbnb beyond stays, the launch of Airbnb Services and Experiences.

Now, since then, feedback from guests has been amazing. Service and experiences are receiving an average rating of 4.3 out of five stars. In our core business, it's 4.8 out of five stars. This is really encouraging as a sign of growth to come. If people love your product, they'll use it more. Service experiences are also bringing more people to the platform. In Q3, almost half of the people who booked an experience did not have an Airbnb stay. We're giving people another reason to use Airbnb. We're also scaling supply of high-quality service experiences. In fact, we received over 110,000 applications from potential hosts. Not only do we think the demand is going to be there, the supply is there as well. That is almost double last quarter, the 110,000 applications.

It means people see the value of reaching new customers through Airbnb. We're not just adding more service experiences. We know one of the top reasons guests book experiences is because they want to meet other people. We're making experiences more social. Now, before a guest books an experience, we're going to show them who else is going and where they're from. Guests can also request to directly message other guests they met during an experience to keep in touch or plan their experience right in the app. In the connection section of the Airbnb profile tab, guests can see the people they've met on experiences so it's easy to reconnect. This is really just about giving guests what they want and doing what Airbnb does best, which is bringing people together in the real world.

Now, outside of service experiences, we're also launching hotels in Airbnb. While a small number of hotels have listed in Airbnb in the past, we haven't had a true hotels business until now. We started with a hotel pilot in Los Angeles, New York City, and Madrid, and we're partnering directly with both boutique and independent hotels. As part of this pilot, we've improved how hotels show up on Airbnb with new search filters, updated hotel page displays, and the ability to choose your room type. In other words, we built a custom-built product just for hotels. We've also been actively recruiting hotels in key markets where there aren't a lot of Airbnbs. Our goal is to fill the gaps where hotels make more sense for guests, like a one-night stay trip in the middle of the city. Finally, we're integrating Airbnb.

Sorry, finally, we're integrating AI extensively across the app. Over the past year, we've been laying the foundation for a more intelligent, more personalized Airbnb. From rebuilding our tech stack to launching a series of new AI features. We now have more than a dozen AI workstreams underway, and they're all focused on really creating a more personal experience for guests and hosts and making it easier to discover what we offer. Now, this is part of a major transformation for Airbnb, and I want to share just two highlights from Q3 with regard to AI. This quarter, we rolled out smarter and faster AI customer support. Our AI customer support assistant has smarter responses. It includes answers tailored to your reservation or listing and also provides quicker, more personalized responses. It also lets you take common actions like canceling or changing reservation dates directly from the chat.

What we did is we designed this custom user interface that's not just text-based, but it's got rich user interface modules. It's a really custom-built AI interface built right into the messaging platform. We initially launched this in the United States, where it's already reduced people's need to contact a human agent by 15%. Now we're going to expand it to more countries and more languages, and we expect this to be in over 50 languages next year. We're also building out AI-powered search. This is a really, really big part of our AI strategy. You're going to see this. We're testing it now. You'll see this rolling out through the app next year. This will let people have a conversation with the app, just like a chatbot, about what they're looking for so we can help them design the perfect trip.

Remember that we have access to all the same models that every other chatbot and AI application has. We think this is going to be a really delightful product to use. This is just the beginning of a much bigger AI strategy because we're integrating AI across our app to make Airbnb smarter, more personal, and easier to use. I think what makes our approach different is that we're not just using AI to pull people deeper into their screens. We're using it to get them off their phones and help them connect in the real world. I believe in the age of AI, more and more, what's going to happen is what's on a screen will be artificial. You won't know if it's real or not.

In the age of AI, people are going to increasingly want what's real and what's real is in real life. They're going to crave real experiences with real people in the real world. I think that's especially true for younger generations who grew up on social media and are now surrounded by AI-generated content. We think Airbnb is the best way to experience the magic of the real world. While other companies are using AI to keep you online, we're really trying to do the opposite, get you off your phone and into the real world. In that sense, a bet on Airbnb is a bet on AI because it's a bet that the more AI proliferates the content we consume on devices, the more people are going to yearn for real connection with real people in the real world.

Thank you, Brian. Good afternoon, everyone. I'll start with a review of our Q3 financial results, and then I'll walk through our outlook for Q4. As Brian mentioned, Q3 was another strong quarter for Airbnb. Gross booking value grew 14% year-over-year to $22.9 billion, driven by strong growth in both bookings and price. Nights and seats booked increased 9% year-over-year, representing a two-point sequential acceleration from Q2, primarily due to the strength in the U.S. In Q3, nights growth across each of our major regions remained steady or accelerated sequentially. Latin America grew in the low 20s. Asia-Pacific grew in the mid-teens, and both North America and EMEA were up in the mid-single digits. Notably, we saw meaningful acceleration in the U.S. from Q2 to Q3, in part due to the launch of our Reserve Now, Pay Later payment offering. Now, turning to our Q3 financials.

Revenue for the quarter was $4.1 billion, up 10% year-over-year. In terms of profitability, we generated $2.1 billion of adjusted EBITDA, representing a 50% EBITDA margin. Finally, net income was $1.4 billion, while EPS was $2.21, growing 4% year-over-year. Now, net income was impacted by a one-time $213 million valuation allowance related to corporate alternative minimum tax credits as a result of the enactment of the One Big Beautiful Bill Act on July 4th. On a go-forward basis, starting in 2026, we anticipate that the One Big Beautiful Bill will materially reduce our effective tax rate due to the preferential changes to tax on foreign earnings. Next, I'll turn to our balance sheet and cash flow. We continue to generate significant cash in Q3, delivering $1.3 billion of free cash flow. Over the past 12 months, we've generated $4.5 billion, representing a free cash flow margin of 38%.

At the end of Q3, we had $11.7 billion of corporate cash and investments, as well as $7.2 billion of funds held on behalf of our guests. Our strong balance sheet allowed us to repurchase $857 million of our common stock during the quarter. During the trailing 12 months, we've repurchased over $3.5 billion of our common stock, using approximately three-quarters of our free cash flow. We believe returning capital to shareholders is a key component of our capital allocation strategy, reflecting our confidence in the business and our commitment to delivering long-term value. As of the end of Q3, we still had $6.6 billion remaining on our repurchase authorization. Since introducing our share repurchase program in 2022, we've reduced our fully diluted share count by 8%. Now, let's shift to our Q4 and full year 2025 outlook.

As we start the fourth quarter, we're encouraged by the continued momentum. Despite more difficult year-over-year comps, we're seeing strength in longer lead-time bookings, partly driven by our Reserve Now, Pay Later offering in the U.S. The strength in bookings supports our positive outlook for the rest of the year. In Q4, we expect to generate revenue of $2.66 billion-$2.72 billion, representing year-over-year growth of 7%-10%. This includes a small foreign exchange tailwind after factoring in our hedges. We expect our GVV to grow low double digits year-over-year, benefiting from a small, or excuse me, from a modest increase in ADR due to price appreciation and FX, as well as continued growth in nights and seats booked. For Q4, we anticipate year-over-year growth of nights and seats booked in the mid-single digit range. Last year, we saw a meaningful acceleration of growth from Q3 to Q4.

Our Q4 2025 guide takes this tougher comp into consideration. On a year-over-year basis, we do anticipate a sequential acceleration from Q3 to Q4. On profitability, we now expect our full year adjusted EBITDA margin to be approximately 35%, up from the 34.5% floor previously shared. As we look forward to 2026, we're focused on maintaining strong margins while continuing to invest in growth initiatives. We will share more about our 2026 outlook on the next earnings call in February. In closing, our Q3 results demonstrate our disciplined execution across our strategic priorities as we continue to build a stronger company for the long term. With that, I will open it up to Q&A.

Thank you. If you would like to ask a question, please press star one on your telephone keypad. If you would like to withdraw your question, simply press star one again. We ask that you please limit yourself to one question. Thank you. Your first question comes from Richard Clarke with Bernstein. Your line is open.

Hi. Good afternoon. Thanks for taking my questions. I guess you've mentioned the Reserve Now, Pay Later ADR quite a lot during the prepared remarks there. Just what percentage of the acceleration in the U.S. has come from that? Any early signs of what cancellation rates might look like on those bookings or your expectations of what they might look like? Any other payment tools you maybe bring out that might help drive an acceleration of bookings into next year?

Yeah, certainly. Thanks for the question, Richard. In terms of the Reserve Now, Pay Later offering, we launched it at the beginning of Q3. It is specifically something that is being offered to U.S. customers who are traveling domestically and are choosing listings that have a flexible or moderate cancellation policy. It is not offered to the entirety of the U.S. guest population. That being said, of those that we offer or provide the offering to, it is vastly popular. About 70% of people that we offer Reserve Now, Pay Later take us up on that offering. Now, to your question of cancellations, we obviously tested this product pretty extensively before launching it in the U.S. to ensure that the benefit of the incremental lift in those bookings from the payment offering was not more than offset by increased cancellations.

Yes, there are increased cancellations, but we're highly confident that the net impact of the product is a lift to net bookings.

The next question comes from Eric Sheridan with Goldman Sachs. Your line is open.

Thanks so much for taking the question. As you look out over the next two to three years, can you talk a little bit about how investors should be thinking about the duration of execution and depth of investment needed to accomplish your goals with respect to international markets and improving sort of the density of the business beyond its core markets today? Thanks so much.

Yeah, thanks for the question, Eric. We began our efforts around global market expansion really in earnest about two to three years ago, selecting specific markets to obviously take a more local approach. By a local approach, I mean making sure that the product was appropriately localized as well as our marketing messages localized as well. We have been, I would say, quite judicious in terms of choosing the markets and making sure we're having a somewhat comprehensive approach to make ourselves seem local and relevant. What you see is that each of them take a little bit of a different timeline. I think our earliest expansion markets were in Latin America, Brazil being kind of the first key expansion market.

You have seen in that case, we have been at it for a handful of years, and we have been able to achieve not only significant market share in that market, but we continue to see incremental meaningful market share gains every year. I think Latin America is really at the front of what is possible in terms of the global markets efforts. Other markets we have focused on more recently, a more recent target market is Japan. It was just a year ago that we began our efforts there in terms of, in particular, local marketing to make ourselves seem locally relevant, in particular for domestic stays. Hopefully, you saw from the investor letter, we are making progress there. It is just earlier.

The kind of short answer to the long story here is that each market is going to take a little different amount of time, but we're seeing really good success in terms of those markets that we've targeted and we've stayed consistent in terms of our investments.

The next question comes from Justin Post with Bank of America. Your line is open.

Great. Thank you. Love to hear an update on events and experiences. Both, is it contributing any so far? Do you expect to bear your contribution next year? Second, people who do book those, are you seeing better retention or any signs that that's helping the velocity of the overall platform? Thank you.

Yeah, I can take that, Justin. Thanks for asking the questions. Yeah, we're really, really excited about the progress of experiences on Airbnb since we launched the product on May 13 earlier this year. A couple of things we're seeing. The first thing we're seeing is that a large percentage of people that are booking experiences, about half, do not have an Airbnb stay associated with their reservation. With services, for example, 10% of people have never even booked on Airbnb before. The first thing we think is we think this is bringing a new audience to Airbnb. We also think that this is bringing people back to Airbnb, even if they are not intending to book a home. We think that services and experiences could eventually pull people to book a service or home to also add an Airbnb home to their reservation.

That's the first thing. The second thing we're starting to see is actually we're starting to see local demand for service experiences. Now, this product was primarily conceived for travelers, but we launched Airbnb Originals. Originals are featured experiences. They're some of the most interesting people in the world that provide experiences. I'll just give you an example. In Paris, 70% of Airbnb Originals are booked by locals. We think with Airbnb Originals, we've figured out a product that is appealing to people in their own city. This is really, really hard to provide an experience business so interesting people would book it in their own city. Now, as far as when this provides meaningful income or revenue for the company, it's going to be a few years for this to happen. We're really focused on getting a few markets right.

Just to go back to how we founded Airbnb, people do not know this, but while we are in over 100,000 cities around the world, for the first two years of our existence, the majority of revenue was in just one city, New York City. If you look at DoorDash, you look at Uber, you look at Uber Eats, most of these marketplaces have to go city by city. That is what we are doing with service experiences, even though it is a wide platform. We are focused on Paris, we are focused on LA, we are seeing a lot of traction in these markets. As they grow, we are going to be rolling out to dozens of cities around the world, this expanded playbook, and then in hundreds more cities.

It's going to take three to five years, I think, for service and experiences to become a material part of our business, but I'm very, very bullish on them. As far as the retention velocity, it's a little bit early to see on retention. We really would want to see 12 months to really get a really good indicator of retention of what people use for Airbnb. One of the things we're also seeing is that service experiences are a great way to market homes. For example, we used to just do advertisement of our homes product. Now when we do an ad, we have home service experiences in one ad. What we're finding is not only does it promote service experiences, it also makes people more inclined to book a home because it makes our offerings more unique and differentiated.

We think this is kind of like a win-win-win for the platform.

The next question comes from Jed Kelly with Oppenheimer. Your line is open.

Hey, great. Thanks for taking my questions. Just looking going forward and sort of it's good to see that you're getting re-acceleration in the U.S. How should we think about potentially layering on hotels more, especially in some of the markets where you're shut out of? Thank you.

Yeah, Jed, hey. I think hotels are a really promising opportunity for Airbnb. As you know, we've been a proud owner of the HotelTonight app for a long time, but we've always believed that the biggest opportunity for hotels is on Airbnb itself. Because we don't need to market hotels for people to come to Airbnb. We have billions of visitors a year. Airbnb's access, by the last I checked, 1.6 billion devices every year. There is a huge amount of traffic. In the city of New York, for example, there are millions and millions of searches out of that market. We went to hotels in New York City, some of the most interesting boutiques and independents. We said, "We have a huge amount of traffic of people coming to New York City.

We believe that the majority of people coming to New York on Airbnb would be open to booking a hotel if there was not a home available. We believe many of these people are opening other apps and booking hotels in other apps. As we said, if we added hotels, we added your hotel, we gave you a best-in-class commission. We had this beautiful product page where we custom-built hotels onto the platform. We had a lot of demand, and not just a lot of demand, but of high-income, young, often American travelers, which are some of the most appealing kind of consumer sets for these hotels. Would you be interested? They said, "Yes, enthusiastically interested." We have been doing pilots, and we have been doing pilots in Los Angeles, New York City, and Madrid.

New York City and Madrid, for example, are two markets that are constrained, corporates are constrained from a regulatory standpoint. Hotels are very excited to participate. These are just pilots, but we're seeing a lot of interesting momentum. If, for example, you type New York City on Airbnb next weekend, you can see some of the hotels that show up. They're really interesting. I think the way we present them is beautiful. Our general philosophy on hotels is the following. We are running an ad campaign that says some trips are better than Airbnb. We believe that. We believe that if you're traveling with a group, you're traveling with a family, you're staying longer than a few nights, or you want a more authentic travel experience, or you're staying outside of the city, then a home is the best way to travel.

If you're going to an urban market, maybe you're traveling for business, you're staying for one night, you're booking last minute, maybe for business, you need plug-and-play experience, or you need to be on-premise for a conference, then probably a hotel is a better option. If you search on Airbnb and homes aren't available, then hotels are a great option. We think that hotels will be a huge supplement for our supply, especially in supply-constrained markets. We actually do think that the two can fit together. We don't see a large cannibalization between homes and hotels. We think they're primarily different use cases, different audiences, and we also think hotels are a great way to fill our supply gap. Again, the most important thing is we already have the demand. We don't need to spur demand.

To add hotels is not really an incremental investment at all. To recruit hotels is actually much easier than recruiting homes. Because a hotel, they have a phone number. You can call them. Homes, they have to primarily come organically. It's more difficult. It is just fundamentally, I think, a more efficient business to scale, especially with the demand we have. We are excited about this being supplemental to our core business.

The next question comes from Lloyd Walmsley with Mizuho. Your line is open.

Thanks. I wanted to stay on the hotel theme and really just understand the long-term scope of your ambitions here. It makes sense that you're using this for sort of backfill in areas where you don't have a lot of inventory in the traditional rental side. But do you see a path to really expand the hotel merchandising and booking experience beyond the backfill? We get the question a lot from investors, like, "Why would I go to Airbnb to book a hotel?" Is there a long-term case beyond the backfill, I guess, is the question.

Yeah, it's a good question, Lloyd. I think so. I mean, I think. I imagine Airbnb in the future is going to be the best one-stop shop for travel. For us to be a one-stop shop for travel, I think we're going to need not just homes, not just services, not just experiences. We're going to need a portfolio of offerings on Airbnb. Hotels is certainly one of those things. I think our philosophy is the following. We are focused on boutiques and independents. A large percentage of hotels in the world, as you can imagine, are boutiques and independents, especially in Europe, for example. What we're hearing from them is they would love another channel to list on. I think we're dipping our toes in the water. We want to make sure that we still provide that our hotel business is incremental.

Yes, I think over time, it's really about use cases. I think what we want to do in the future, and this is now going back to our AI strategy, is knowing more about the customer, understanding what their intent is. If people are traveling for business last minute one night, we should probably prioritize a hotel for them. Some people do want a more hotel-like experience. Other people are hardcore about the original philosophy of Airbnb. They want to feel like a local when they're traveling. Those people probably should not see hotels very much. I think it's really in the future going to be much more about personalization. Right now, it's a little bit more backfill, filling in supply gaps, and prioritizing hotels when it's a last-minute, say, one-night stay.

I think over time, it's really about personalized experience for every guest and understanding what kind of guest are you? What is your intent? As we do that, I think we can expand our hotel offering a bit more.

The next question comes from Kevin Koppelman with TD Cowen. Your line is open.

Great. Thanks a lot. Brian, in the past, you talked about launching one to two new billion-plus opportunity products and services each year. How are you thinking about that for 2026? Should we expect that those—the focus for next year are the initiatives you've already been discussing today, such as hotels and AI integration and the continuing experiences and services? Or do you anticipate additional new major launches next year that haven't been discussed yet? Thanks.

Yeah, Kevin. I would say, number one, I would say that we essentially have three businesses this year. We launched service experiences, and now we're beginning to pilot hotels. We believe service experience and hotels can each be multi-billion-dollar businesses. That really brings us from homes to home service experience hotels. I think that we are on pace to every year having at least a new business. I probably shouldn't say too much more beyond that for next year, but I'm very, very excited about what we're working on. The other thing that I want to just maybe add is the following. I think that we're finding a really good model for innovation for incubating new businesses.

We used to think about, like, "Oh my God, we have this huge company in over 100,000 cities and 220 countries and regions." When we launch a business, it's got to be ready globally in every market, and it kind of increases the bar for what you can ship. I think we've decided to take a more entrepreneurial approach, and we've learned this from service experiences, where we can test and incubate businesses, and we can test them in one city. I imagine going forward, we are going to be simultaneously testing half a dozen, maybe even a dozen new businesses at a time in one market. Now, it doesn't mean if we test in a market, we ever ship it.

It does mean that we can kind of develop a lot of pilots in parallel, and then we can decide when something's working that we can scale it up. That's how we're going to really approach a lot of these new businesses, kind of really starting with a pilot market. Hotels is an example. We're starting with three pilot markets. We know hotels we're going to expand. There's no question. There are other businesses where we're testing them out, and we'll see where they go. Just to give an example of not necessarily a business we're going to launch, but a segment that we're seeing a lot of promise in is Lux. One of our fastest-growing segments is high ADR. We think that's a big opportunity for us.

I'm not pre-doing that we're going to launch something there, but I'm just showing there's a lot of segments, a lot of supply types that we think could be really, really promising for us. We're going to be really going city by city, and then when we figure out the playbook, we'll be expanding more aggressively. Yes, you should expect every year to see new businesses.

The next question comes from Ron Josey with Citi. Your line is open.

Great. Thanks for taking the question. Brian, I want to follow up on two comments you made earlier. I think in prepared remarks, you talked about testing the new AI-powered search coming online and rolling out next year. Would love to hear your thoughts on just the experience overall, the interactivity, and just any early thoughts on the testing you've done, how it's changed sort of the use case or the interactivity within Airbnb overall. Then you talked, I think. I think you might have said that it could take three to five years for experiences and services to be material to the business. Yet, supply is doubling quarter to quarter. We're seeing great results thus far, particularly expanding beyond the core Airbnb stays. Talk to us about from here to three years, what we can look for for milestones. Thank you.

Yeah, maybe I'll start with the second question, and then I'll answer your question on AI, and I'll try to give a robust answer on AI because I'm anticipating some questions on that. I always want to kind of underpromise and overdeliver, so we're going to be cautious on how we want to test the milestones. But on service experiences, what I've essentially told the team is I want to approach service experiences kind of like the way we approached our core business in 2009. It's going to be a little different, but what we tried to do is get to essentially what I think in Silicon Valley we call product-market fit. Product-market fit is essentially this indication that we think the business is essentially working, and we have a playbook, and we're now ready to scale.

With service experiences, what I've really tried to do is say, "Hey, let's pick a couple of cities." We decided to pick the top two cities in the world on Airbnb, which are Paris and LA. They are different cities. One in Europe, one in LA, one in the United States. They're different enough that you can test a lot of different hypotheses in these two cities. We said, "We really want to try to figure out how to get these businesses to product-market fit." We're going to pick another about dozen cities and go really, really deep and build out our library of supply. We learned a lot. One of the milestones, one of the lessons we learned in Paris for experiences, for example, is that there are really three types of travel people.

are people where it's their first time to a city like Paris. There are people who've been to Paris repeatedly, and then there are locals. Each of them want totally different types of supply. For people for whom it's the first time to a city, they really want to go to the landmarks. They want to see the Eiffel Tower. They want to see the Louvre. They want to see Notre-Dame. They want to go to Versailles. This is really what you see when you see other platforms where they're really focused on traditional tourist experiences. We have been adding a lot of landmark experiences. We think we provide some of the very best high-quality experiences. They're very local in nature, but they're very much appealing to first-time visitors to a city. This has been very, very popular. You have people who've been to the city already.

This is nearly as big, and in many cities, it's a bigger market. A lot of people that go to Paris, they've been there before. If it's your second or third time to Paris, you're not going to see Eiffel Tower. You want to see something different. Now you want more local experiences. Now you're going to do a cooking class. Now you might do some other type of activity. Locals want to do something really unique, really off the beaten path. They want to book originals. We see these three audiences, and that's been really interesting. The year-over-year growth in Paris has been very encouraging. By focusing on these cities, we've been able to rapidly iterate software.

We've been able to rapidly figure out, in Paris, for example, there's different supply types for different types of guests based on how many times they've been there. We can bring these lessons to other cities. In Los Angeles, we've been really focused on building a library of supply for our 10 major categories. When we launched, we were really deep in photography because photography are traditional travel services. We've gotten very deep now on personal trainers and masseuses and chefs. We're starting to see that not only are travelers booking, but people are booking their own city. Again, the milestones are going to be us determining that we have efficiently reached product-market fit, and we can roll out this deep playbook city by city.

Now, with regards to and I'll let Ellie expand if she would like to elaborate on other milestones over the next few years—but with regards to AI, maybe I'll just answer more broadly. Okay. Our AI strategy is pretty unique. I think that Airbnb, probably more than most other companies, especially companies in travel, can benefit from AI. Probably the reason why is because primarily we don't have SKUs. Most of our homes, most of our service experiences, they're not SKUs. They're one-of-a-kind. Therefore, the issue types, customer service is really challenging, right? Oftentimes, a customer service agent will hear an issue that they've never heard before because it's from a host that might be a first-time host. The guest and host might be speaking different languages. There might be somebody locked out in a small town in a foreign country.

You can imagine how complicated some of this stuff is. We decided with AI to start with the hardest single problem we could think of, which was customer service. Customer service, we think, is a lot harder than, say, travel search. The reason why is because the stakes are highest. You can't hallucinate. You have to handle sensitive customer data. You have to be fast in real time. You have to escalate to the agent if there's a trust and safety incident. We are finding that it's working really well. In fact, we can go from solving a problem in hours to solving a problem in seconds. We wanted to then go to the top of the funnel, and that's with AI search. What we're testing now is if you go to the search box in Airbnb, there's where, location, when, date, who guest.

We're testing a what box and what is a free text, natural language input, which is similar to ChatGPT or Gemini. You'll be able to type it in. Based on that, we're going to essentially—you're going to see natural language results. The search cards not just will be structured data, but it'll be essentially natural language-generated copy and search results. That's phase 1. Phase 2, it's going to become what I guess you'd call an AI multi-turn. Multi-turn, I think, is just a fancy way of saying conversational. You'll be able to have a conversation. You'll be able to the information on the cards, my vision is instead of saying two bedroom, two bath, $60, five reviews, a pool, hot tub, that no two people see the same copy.

Just like two people typing into ChatGPT see different outputs based on the memory and the type of question they have. We want Airbnb to be the same way, where the output is also natural language. It is unique. You are going to start to see this iteratively happen over the course of next year. Eventually, it will become more conversational. Finally, what we want to do is take AI search, which is conversational, AI customer service, and the messaging platform, which is conversational, and integrate them to one AI assistant or concierge. Eventually, the entire app will act like an AI agent from the top of the funnel through your trip, on reservation, and leaving a review, and then bringing you back through the app end to end.

We think that we're going to be very successful at this because, number one, we have access to all the same frontier models as the leading AI companies. We have access to the same models as Google, OpenAI, and the other companies because they're all available by API. Really, you're not going to win or lose on the model because they're all available. You're going to win or lose on what you do with them. Our thesis of AI is that specialization will win in travel. That's our theory, is that specialization will win. We have a lot of unique capabilities. We understand travel. We have one of the best design teams in the world, so we can design custom interfaces. We do not think the way AI search will work in a world of travel is just text.

It's going to have to have rich user interface experiences. We're adding a lot more vertical, so we do think Airbnb could be a one-stop shop for travel. We have a lot of capabilities that no one else has built, and we don't think AI companies will want to develop, like a messaging platform. The vast majority of people who book an Airbnb use a messaging platform. Verified identity. To book or host, you must verify your identity. We have more verified identities, 200 million. There are U.S. passports in circulation. We have a payments platform where one in every 1,100, $200 spent in the world, $1 goes to our payments platform in the world. This is essentially how we're thinking about AI.

I think it's extremely exciting, and I think it's going to benefit Airbnb probably more than other travel platforms just because we don't have SKUs. I think AI can kind of level the playing field.

The next question comes from Trevor Young with Barclays. Your line is open.

Great. Thanks. Brian, you highlighted some of the 65 major improvements you've made to the app. Some are enhancements. Some are policy or payment adjustments that remove friction or pain points for guests. What are some of the remaining pain points that you see that still need more work, either from a guest or a host perspective?

Hey, Trevor. Yeah, I mean, we have—yes, we made 65 improvements. I mean, I think the way to think about it, first of all, is there's not a lot of silver bullets in our business. It's going to be hundreds and hundreds and hundreds of improvements that you're going to see over the coming years. I think my first thing I would say is the most important thing we can do is have rapid product development velocity. We think the team that moves the fastest will win in travel, and we want to make sure that we have a huge amount of velocity. Now, that being said, I do want to answer your question directly. What are some of the features? What Reserve Now, Pay Later tells us is the more types of payment instruments you add.

The more flexibility you give people on the way to pay, the faster the growth. For example, in Brazil, we added installments. This was a huge boon to growth. In countries all over the world, we want to continue to offer more ways to pay, more flexibility. We have flexible cancellation policies we're experimenting with. We are going to be testing different offers. Essentially, different guests can have different types of discounts depending upon who they are and how often they've used Airbnb. Quality is a huge one. We are focused a lot on quality. For every person who stays in Airbnb, approximately nine people stay in a hotel. The number one reason they stay in a hotel is quality control and consistency of experience. We are investing a lot on quality in Airbnb. We think that's a really, really big area.

Pricing tools for hosts actually are critical. The more competitive our prices, the more bookings we get, the more pricing tools we build, the lower the prices become. I think if you notice over the last two years, hotel prices have appreciated faster than Airbnbs. I think that's a good testament to the pricing tools we're making are working. These are just some of the examples. Maps and location information is going to be massive. The vast majority of people booking Airbnb interact with a map. Our maps historically have not been that great. They're becoming first-class in Airbnb. Again, these are some of the opportunities. It's really, again, I'm giving a little bit of a laundry list because there are no silver bullets in our business. It's really about metronomic, high velocity of hundreds of improvements across the platform. Those are just a few.

Brian, you made a point of no silver bullets. I think, in particular, with quality and affordability, we've made huge strides over the last couple of years, but the roadmap ahead is still vast with opportunities to make the product better on both fronts. You'll see us continue to focus there. You'll see continued iteration around how we make ourselves more price competitive, how we make ourselves more value-appropriate for our consumers, and then consistently raising the bar in terms of the quality of the experience that we provide our guests.

The next question comes from Lee Horowitz with Deutsche Bank. Your line is open. Lee, perhaps your line is on mute.

Thanks, Sarah, for that. Going back to Brian's comments on another new business next year and perhaps related to the three to five-year timeframe for services and experience to scale, you guys are doing about, what, $200 million of incremental investments this year, with some piece of that presumably rolling off next year. That said, your comments on margins for 2026, while not specific, may suggest some of this $200 million proves sticky into next year. Can you maybe unpack that a bit more as to what sort of the incremental investment plan looks like for 2026? Then secondly, there's still a perception in the market that your core homes offering in some of your largest regions has matured quicker than anticipated.

Brian, can you maybe just comment on how you are seeing things to the level of maturity and why perhaps homes as a percentage of leisure may have slowed in the last couple of years and why it could pick up in the future coming years? Thanks so much.

Oh, you want to take the first, and I can take the second?

Yeah, sure. I think the question is probably just generally about how we're thinking about 2026 margins. Obviously, we're not providing explicit guidance for 2026 margins today. That being said, you obviously noted in the shareholder letter we said we're focused on maintaining strong margins while continuing to invest in growth initiatives next year. That is the case. When we think about the investments that we made in 2025 behind services and experiences, as Brian described, it's going to be a multi-year path for us to get those businesses to a material scale. At the same time, 2025 was a very heavy investment year for us to launch them, get them into market, make sure that there was awareness around them. As we look to 2026, we anticipate that, one, obviously, we're scaling the revenue associated with those businesses.

While there is ongoing investment, we do not have the same heaviness of the kind of first-year launch. You should anticipate that across experience and services, across hotels, across AI, we will be investing in those next year to drive growth. Where we sit today, we feel like we can afford those investments while continuing to deliver great core efficiencies from our core business and in doing so deliver that continued strength of margin. More color on that to come.

Maybe just to expand on that before I talk about our core business. I think 2025 was a unique year because it was the first time we really expanded beyond our core business of homes. We were doing two businesses at once that were quite different than our core. We basically had to rebuild the platform from the ground up. Almost every part of the platform, almost every tab was different. We had to change the nature of our organization. I think our theory is that every incremental new business we launch is going to be more efficient to launch than the prior businesses, especially now that we're going with pilot city by city. We can really get to a decent product-market fit and ROI as we're then expanding to new cities.

We do think that the investment curve should pay back faster as we launch more and more businesses. That is just the kind of flywheel we're looking to do. I think that will take a few years to materialize. With regards to our core business, I do not think our business is even close to mature. It's so funny. We started raising money, and I think our first fundraising round was in 2009. The question was, how big is this market? Then the question came in 2011, how big is this market? 2012, 2014, all the way up till the IPO. Every step along the way, we've always kind of been surprised at how big this market is.

While I don't know how big the Airbnb market is, again, if you just think about the size of our market, for every person who stays in a home, about nine people stay in a hotel. I could imagine that the market could at least double the core market for homes. The reason why is, number one, people love homes. That's why they live in them. A large percent of people increasingly are traveling with groups or families. Hotels have limitations for people staying as groups. One of the biggest challenges historically with Airbnb has been quality control, not having a front desk, and just making sure we're price competitive. As we've built a great supply machine and added better pricing tools, the prices are increasingly getting more effective. We now show total price upfront. There's no cleaning fees that a guest ever sees.

We think this is helping us become more competitive. We're making the product significantly higher quality. We're also building a machine to recruit supply where we have homes. There is a huge amount of opportunity for us to grow our core business. I don't think it's mature in any market. I think we are looking at the possibility of re-accelerating our core business in every country in the world over the coming years because I think there's a new generation of travelers that aren't predisposed to stay in hotels, especially young travelers, Gen Z, and eventually Gen Alpha. I think for many of them, Airbnb is going to be the go-to way to travel. As social media is taking over for travel discovery, I think Airbnb homes are going to be one of the people want to post unique content.

What's more unique than staying in a local neighborhood at a cool house?

The next question comes from Doug Anmuth with JPMorgan. Your line is open.

Great. Thanks for taking the questions. Brian, Airbnb was notably absent from ChatGPT's app integration launch. Other major travel players were there. Can you just talk about your thought process here and why you wouldn't explore that top of the funnel while also building out your own enhanced discovery and AI-powered search? Thanks.

Hey, Doug. The simple answer is we just didn't think the integration was ready. We care a lot about how Airbnb shows up in the world. When I looked at what the demonstration, I thought it was a great concept. It was a little bit hard to discover at the time. You had to actually download the app, the company's application. We didn't want to be positioned as essentially a data layer like a commodity. There were certain tools that we had to build. When you book on Airbnb, you want to make sure that you see personalized results to you, that you have to have an account on Airbnb. Messaging is core to our platform. It was really about making sure that we had enough features. We are not at all opposed to integrating into chatbots.

I would imagine in the future that you would see Airbnb across a large surface area of the internet. We just have a couple of principles when we are integrating. Number one, we want to make sure that while we like the idea of being a launch partner, we still like to have custom integrations if we're going to be a launch partner. We want to make sure that that integration is really well developed. Number two, we don't want to appear as a commodity. Number three, we certainly don't want to be a data layer. Number four, we really want to make sure that people understand the uniqueness of Airbnb when they're seeing results.

For example, we chose not to integrate with Google Hotel Finder because Airbnbs were positioned like commodities next to hotels, and we just did not think that was the right presentation. We did not want to train people to go to look at Airbnbs as commodities that were interchangeable with hotels. That being said, I think with great integrations, you could absolutely see us on chatbots going forward. Obviously, I am close to the people at OpenAI, and I think there is a lot of opportunities for us to work together.

The next question comes from Ken Gorer with Wells Fargo. Your line is open.

Airbnb (ABNB) Q3 2025 Earnings Call Transcript

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