Tony Bates

Tony Bates is chairman and CEO of Genesys.

  • Tony Bates believes the real prize for companies deploying empathetic AI is customer loyalty.Commentary

    Genesys CEO: How empathetic AI can scale our humanity during economic uncertainty

    By
  • A young woman takes a break at her deskCommentary

    To fight the Great Resignation, businesses need more empathy-driven innovation

    By Arianna Huffington and Tony Bates