John Kell

John Kell is a freelance journalist. He's the writer of Fortune's CIO Intelligence newsletter.

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More tech companies are introducing copilots.

Generative AI copilots could promise ‘a workplace utopia’

Greg Lavender is senior vice president, chief technology officer and general manager of the Software and Advanced Technology Group at Intel Corporation. (Credit: Intel Corporation)

Why this chief technology officer put his retirement on hold when Intel’s CEO called with a daunting fix-it job

Juergen Mueller.<br />
Courtesy of SAP

Why SAP’s CTO made scale a strategy for generative AI

Digital generated image of multiple numbers of yellow credit cards stacking across the frame.

This bank tested 90 uses for AI before choosing the top 2—and they benefit customer service and productivity

A FedEx courier delivers packages on Cyber Monday in San Francisco, California, US, on Monday, Nov. 27, 2023. An estimated 182 million people are planning to shop from Thanksgiving Day through Cyber Monday, the most since 2017, according to the National Retail Federation. Photographer: David Paul Morris/Bloomberg via Getty Images

FedEx promised investors $4 billion savings by consolidating operating units—the CTO had to figure out how tech would deliver

Chief AI officers must think about customers’ privacy concerns.

Ensuring customers have confidence, trust in AI models falls to AI chiefs

MIAMI GARDENS, FL – MAY 05: McLaren driver Oscar Piastri (81) drives during the F1 Crypto.com Miami Grand Prix on May 5. 2024 at the Miami International Autodrome in Miami Gardens, Florida. (Photo by Rich Graessle/Icon)

Many CIOs are stuck in the AI slow lane but setting ambitious priorities as if they’re not

portrait of Paolo Gallo

Leaders should ‘engage missionaries, not mercenaries’

Fortune CIO Dinner, “Getting Data Centers Ready for an AI-Driven Future,” at Mistral, in Boston on April 30, 2024.

Is your company moving too slow, or too fast, on gen AI?

‘Splintered’ AI regulations could harm pursuit of advancements, understanding of where the guardrails lie

Tech leaders crave ‘peace of mind’ with AI in the cloud

Employees don’t have to finish last in AI race

The price of AI is tricky to determine

Employers toggle the deployment of AI for their workforce and customers

United Airlines CIO Jason Birnbaum says the first priority when he started was a lack of trust in the company’s tech tools.

How United Airlines’ CIO regained customer and employee trust in its tech