Mitsuko Tottori

Courtesy of JAL Group
- TitlePresident and Group CEO
- Company/AffiliationJAL Group
- Country/TerritoryJapan
Mitsuko Tottori's journey to the top of Japan Airlines' parent company was long and unconventional. Tottori went to an obscure junior college and started as a flight attendant in 1985, becoming senior director of cabin attendants and chief customer officer. In April, she was named CEO and president and is the Japanese flag carrier's first female CEO. Tottori believes her strength lies in risk management and said her previous role as a flight attendant involved constant contact with risk.