• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia
FinanceJetBlue Airways

Woman sues JetBlue over ‘dangerously cold’ ice cream sandwich that she says cracked her tooth

By
Chris Morris
Chris Morris
Former Contributing Writer
Down Arrow Button Icon
October 28, 2024, 11:13 AM ET
A passenger is suing JetBlue after allegedly getting a "dangerously cold" ice cream sandwich.
A passenger is suing JetBlue after allegedly getting a "dangerously cold" ice cream sandwich.Kevin Carter/Getty Images

A New Jersey woman is suing JetBlue after she says she cracked one of her front teeth on an ice cream bar the carrier served on a flight from New York to Paris.

Kiara Quinonez alleges the airline served her a strawberry shortcake ice cream bar that was “dangerously cold” and frozen “at a temperature below what is reasonable or safe for consumption.” She has filed suit against JetBlue, alleging “severe and permanent bodily injuries” from biting into the dessert. The suit was first reported by the Independent.

JetBlue did not respond to Fortune’s requests for comment about the suit.

Quinonez alleges she cracked her upper left lateral incisor—the tooth to the immediate left of the left front tooth—and suffered what’s known as a root fracture. She says in the lawsuit that she needed immediate medical treatment when the plane landed in Paris.

The lawsuit over an alleged frozen ice injury comes just over three months after JetBlue was sued by another passenger, who says they suffered severe burns when “scalding hot” tea was served during a period of turbulence.

That alleged incident occurred on a May 15 flight, when the plaintiff said she suffered “disfiguring” burns on her upper chest, breasts, legs, left buttocks, and right arm from the tea, which the suit says was served “at a temperature that was unreasonably and dangerously hot beyond what is accepted in the food service industry or airline industry.”

Lawsuits aside, it’s been a turbulent year for JetBlue. The carrier announced in March it was dropping some cities from its flight roster and would cut flights out of Los Angeles, Las Vegas, and other cities. The carrier also reported a net profit of $26 million for the second quarter, but forecasted losses for the remainder of the year, which would mark the fifth consecutive year of losses.

Join us at the Fortune Workplace Innovation Summit May 19–20, 2026, in Atlanta. The next era of workplace innovation is here—and the old playbook is being rewritten. At this exclusive, high-energy event, the world’s most innovative leaders will convene to explore how AI, humanity, and strategy converge to redefine, again, the future of work. Register now.
About the Author
By Chris MorrisFormer Contributing Writer

Chris Morris is a former contributing writer at Fortune, covering everything from general business news to the video game and theme park industries.

See full bioRight Arrow Button Icon

Latest in Finance

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • Future 50
  • World’s Most Admired Companies
  • See All Rankings
Sections
  • Finance
  • Leadership
  • Success
  • Tech
  • Asia
  • Europe
  • Environment
  • Fortune Crypto
  • Health
  • Retail
  • Lifestyle
  • Politics
  • Newsletters
  • Magazine
  • Features
  • Commentary
  • Mpw
  • CEO Initiative
  • Conferences
  • Personal Finance
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
About Us
  • About Us
  • Editorial Calendar
  • Press Center
  • Work At Fortune
  • Diversity And Inclusion
  • Terms And Conditions
  • Site Map

© 2025 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.


Latest in Finance

Trinity Gas Storage recently completed the first, new major storage hub in years, and an East Texas expansion is already underway.
Energynatural gas
Little-known underground salt caverns could slow the AI boom and its thirst for power
By Jordan BlumDecember 23, 2025
1 hour ago
Personal FinanceSavings accounts
Today’s best high-yield savings account rates on Dec. 23, 2025: Earn up to 5.00% APY
By Glen Luke FlanaganDecember 23, 2025
2 hours ago
Personal FinanceBanks
You can earn up to 4.18% APY. Check out the best CD rates today, Dec. 23, 2025
By Glen Luke FlanaganDecember 23, 2025
2 hours ago
Personal FinanceReal Estate
Current ARM mortgage rates report for Dec. 23, 2025
By Glen Luke FlanaganDecember 23, 2025
2 hours ago
Personal Financemortgage rates
Current refi mortgage rates report for Dec. 23, 2025
By Glen Luke FlanaganDecember 23, 2025
2 hours ago
Personal Financemortgages
Current mortgage rates report for Dec. 23, 2025: Rates still holding steady
By Glen Luke FlanaganDecember 23, 2025
2 hours ago

Most Popular

placeholder alt text
Success
Billionaire philanthropy's growing divide: Mark Zuckerberg stops funding immigration reform as MacKenzie Scott doubles down on DEI
By Ashley LutzDecember 22, 2025
15 hours ago
placeholder alt text
Future of Work
Meet a 55-year-old automotive technician in Arkansas who didn’t care if his kids went to college: ‘There are options’
By Muskaan ArshadDecember 21, 2025
2 days ago
placeholder alt text
Success
Former U.S. Secret Service agent says bringing your authentic self to work stifles teamwork: 'You don’t get high performers, you get sloppiness'
By Sydney LakeDecember 22, 2025
18 hours ago
placeholder alt text
Travel & Leisure
After pouring $450 million into Florida real estate, Larry Ellison plans to lure the ultrarich to an exclusive town just minutes from Mar-a-Lago
By Marco Quiroz-GutierrezDecember 22, 2025
19 hours ago
placeholder alt text
Success
Multimillionaire musician Will.i.am says work-life balance is for people 'working on someone else’s dream'—he grinds from 5-to-9 after his 9-to-5
By Orianna Rosa RoyleDecember 21, 2025
2 days ago
placeholder alt text
Economy
Mitt Romney says the U.S. is on a cliff—and taxing the rich is now necessary 'given the magnitude of our national debt'
By Dave SmithDecember 22, 2025
17 hours ago