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Leadershipmanagers

The kids are not alright: Gen Z and millennial workers are struggling and it’s time for managers to pay attention

Emma Burleigh
By
Emma Burleigh
Emma Burleigh
Reporter, Success
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Emma Burleigh
By
Emma Burleigh
Emma Burleigh
Reporter, Success
Down Arrow Button Icon
June 12, 2024, 7:00 AM ET
Worker is stressed at laptop.
Young workers face social isolation and chronic loneliness. Getty Images
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Young workers are struggling with their mental health. Gen Z and millennial employees are missing work, calling in sick, and are sinking into burnout at higher rates than other generations

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Only 34% of global workers describe themselves as “thriving” according to a new report from workplace analytics company Gallup—down one percentage point from the year prior. But the proportion of staffers under the age of 35 who say they’re thriving dropped to 31% in 2023, compared to 35% the year before. That means that young employees have the lowest percentage of flourishing workers, and have also experienced the biggest drop in morale. About 20% of global staffers surveyed also said they felt lonely, compared to 22% of staffers under 35, according to the report. 

Jim Harter, chief scientist of workplace and wellbeing at Gallup, tells Fortune young workers’ mental health dip stems from the psychological impacts of various economic downturns and the COVID-19 pandemic. Lockdowns in 2020 also led to social isolation during formative years of their lives, and obsessive tech habits can push people further into chronic loneliness. 

“I think the distance between people is greater than it ever has been before,” Harter says. “When people become more distant physically, you become more mentally distant. That’s what’s happened with younger workers.”

But managers have often missed the mark when it comes to leading their youngest employees, or have branded them as difficult to work with. But if bosses don’t understand Gen Z and millennial workers, or take the time to learn how they tick, workplace cultures will inevitably corrode and worsen young employee’s mental health. 

“They’re coming to work wanting to build an identity, be inspired, make a difference. And they’ve got a lousy boss that is just critiquing all the time, or worse, ignoring them,” he says. “That leads to the condition we call ‘actively disengaged.’ Those people have the worst wellbeing, as we’ve seen that people who are actively disengaged are more likely to have new incidents of depression.”

When left untreated, employee mental health issues can boil over and become big workplace problems. They’ve kept millions of people out of the labor force, led to higher rates of turnover, and contributed to sweeping burnout. 

Harter says the best way to foster positive well-being among young workers is to ensure that managers are good leaders: bosses who have weekly one-on-ones with staffers, provide meaningful feedback, listen to their input, and create collaborative ways to engage their teams. 

“Part of getting work right is reducing misery. Get rid of the terrible managers and make sure you increase the number of great managers over time, so people look forward to being there,” he says. “Feeling that somebody cares about me at work, that I can do what I do best, can reduce loneliness. So they should pay attention to practices that not only inspire people, but also build high productivity, higher retention rates, and customer results.”

About the Author
Emma Burleigh
By Emma BurleighReporter, Success

Emma Burleigh is a reporter at Fortune, covering success, careers, entrepreneurship, and personal finance. Before joining the Success desk, she co-authored Fortune’s CHRO Daily newsletter, extensively covering the workplace and the future of jobs. Emma has also written for publications including the Observer and The China Project, publishing long-form stories on culture, entertainment, and geopolitics. She has a joint-master’s degree from New York University in Global Journalism and East Asian Studies.

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