• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia
FinanceDebt

Discover reports ‘indications of stress’ among consumers as profit drops 33%: ‘They’re experiencing more day-to-day cash flow pressures’

By
Paige Smith
Paige Smith
and
Bloomberg
Down Arrow Button Icon
October 19, 2023, 10:42 AM ET
American Express, Discover, MasterCard and Visa credit cards.
American Express, Discover, MasterCard and Visa credit cards.Daniel Acker/Bloomberg via Getty Images

Discover Financial Services said third-quarter profit dropped 33% drop as write-offs climbed and the firm set aside more money to cover future loan losses. The shares fell the most in more than two months.

Recommended Video

Net income totaled $683 million, or $2.59 a share, the Riverwoods, Illinois-based credit-card lender said Wednesday in a statement. That missed the $3.17 average estimate of analysts surveyed by Bloomberg.

“We are seeing some indications of stress,” with credit cards showing increasing delinquencies and higher loan balances, Chief Financial Officer John Greene said on a conference call Thursday.

The overall US consumer spending outlook is positive, though there are significant differences between how prime and subprime consumers are weathering inflation and how interest-rate increases are affecting how they manage debt, Greene said in an interview.

“They’re experiencing more day-to-day cash flow pressures than they did over the last few years,” he said.

Shares of Discover slid 6.1% to $86.21 at 9:39 a.m. in New York, extending this year’s decline to 12%.

Discover, led by interim Chief Executive Officer John Owen, said net write-offs rose to 3.52% from 1.71% in last year’s third quarter. The provision for credit losses more than doubled to $1.7 billion.

Owen took over for Roger Hochschild, who resigned in August following compliance and risk-management lapses that prompted the lender to pause stock buybacks for the second time in a year. Executives said during the earnings call that the CEO search continues, and the firm is considering “several” internal and external candidates for the role.

Discover has been in discussions with regulators over how it misclassified some of its credit cards, which resulted in some merchants being overcharged. The issue will take “several quarters to resolve,” Owen said on the call, adding that the firm remains engaged with its regulators.

Discover also received a proposed consent order from the Federal Deposit Insurance Corp. tied to a consumer compliance matter. In August, the company said it hired 200 workers to focus on improving compliance.

Join us at the Fortune Workplace Innovation Summit May 19–20, 2026, in Atlanta. The next era of workplace innovation is here—and the old playbook is being rewritten. At this exclusive, high-energy event, the world’s most innovative leaders will convene to explore how AI, humanity, and strategy converge to redefine, again, the future of work. Register now.
About the Authors
By Paige Smith
See full bioRight Arrow Button Icon
By Bloomberg
See full bioRight Arrow Button Icon

Latest in Finance

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • Future 50
  • World’s Most Admired Companies
  • See All Rankings
Sections
  • Finance
  • Leadership
  • Success
  • Tech
  • Asia
  • Europe
  • Environment
  • Fortune Crypto
  • Health
  • Retail
  • Lifestyle
  • Politics
  • Newsletters
  • Magazine
  • Features
  • Commentary
  • Mpw
  • CEO Initiative
  • Conferences
  • Personal Finance
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
About Us
  • About Us
  • Editorial Calendar
  • Press Center
  • Work At Fortune
  • Diversity And Inclusion
  • Terms And Conditions
  • Site Map

© 2025 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.


Most Popular

placeholder alt text
Success
'I had to take 60 meetings': Jeff Bezos says 'the hardest thing I've ever done' was raising the first million dollars of seed capital for Amazon
By Dave SmithDecember 15, 2025
16 hours ago
placeholder alt text
Success
Meetings are not work, says Southwest Airlines CEO—and he’s taking action, by blocking his calendar every afternoon from Wednesday to Friday 
By Preston ForeDecember 15, 2025
18 hours ago
placeholder alt text
Success
Sorry, six-figure earners: Elon Musk says that money will 'disappear' in the future as AI makes work (and salaries) irrelevant
By Orianna Rosa RoyleDecember 15, 2025
20 hours ago
placeholder alt text
AI
Deloitte's CTO on a stunning AI transformation stat: Companies are spending 93% on tech and only 7% on people
By Nick LichtenbergDecember 15, 2025
23 hours ago
placeholder alt text
Personal Finance
Current price of silver as of Monday, December 15, 2025
By Joseph HostetlerDecember 15, 2025
20 hours ago
placeholder alt text
North America
Ford writes down $19.5 billion as it pivots electric Lighting line of vehicles
By Sasha RogelbergDecember 15, 2025
12 hours ago

Latest in Finance

Detroit, Michigan, Residents picket DTE Energy, opposing the electric utility's plan to provide power for a proposed $7 billion data center in rural Michigan.
EnvironmentData centers
A grassroots NIMBY revolt is turning voters in Republican strongholds against the AI data-center boom
By Eva RoytburgDecember 16, 2025
1 hour ago
Future of WorkEducation
The job market is so bad, people in their 40s are resorting to going back to school instead of looking for work
By Sydney LakeDecember 16, 2025
2 hours ago
Personal FinanceSavings accounts
Today’s best high-yield savings account rates on Dec. 16, 2025: Earn up to 5.00% APY
By Glen Luke FlanaganDecember 16, 2025
2 hours ago
Personal FinanceBanks
You can earn up to 4.18% APY. Check out the best CD rates today, Dec. 16, 2025
By Glen Luke FlanaganDecember 16, 2025
2 hours ago
Personal FinanceReal Estate
Current ARM mortgage rates report for Dec. 16, 2025
By Glen Luke FlanaganDecember 16, 2025
2 hours ago
Personal Financemortgages
Current mortgage rates report for Dec. 16, 2025: Rates tick back up
By Glen Luke FlanaganDecember 16, 2025
2 hours ago