• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia
FinanceConsumer Spending

‘Cracks’ are starting to appear in consumer spending, warns Citigroup CEO Jane Fraser—and the worst may be yet to come

Eleanor Pringle
By
Eleanor Pringle
Eleanor Pringle
Senior Reporter, Economics and Markets
Down Arrow Button Icon
October 2, 2023, 7:09 AM ET
Jane Fraser, chief executive officer of Citigroup
Jane Fraser, CEO of Citigroup, said the economy may be facing tough times to inch closer to the Fed's inflation targets.Valerie Plesch—Bloomberg - Getty Images

Economists have been wondering when U.S. consumers would run out of steam once and for all—according to Citigroup CEO Jane Fraser, the time is nigh.

Recommended Video

Experts have been shocked by the resilience of shoppers, who have continued to spend despite their wallets being pushed to the “point of pain” as the Fed hikes rates to their highest figures in more than two decades.

But whether it was ‘YOLO (you only live once) spenders’ propping up the economy, or people splashing the last of their pandemic cash, it seems the war chests have at last run dry.

With Christmas around the corner it seems consumers are at last scaling their spending back—arguably aiding the Fed in its quest to bring inflation back down to 2%.

Citigroup’s CEO Jane Fraser said “cracks” in consumer spending are most notable among those on the lower end of the ladder.

Fraser said that while Citi’s data shows consumer spending is still “good” and is in positive figures, the growth has begun to “come off,” explaining to CNBC: “September, in terms of the softening of the growth in demand, is…evident.”

Citi’s analysis shows that consumer spending is up about 4% compared to the double digits seen during the pandemic recovery.

The credit card data from America’s third-largest bank reflects reports from the wider economy—the U.S. Bureau of Economic Analysis’s latest report shows the growth in consumer spending dropped between July and August, down to 0.4% from 0.9%.

Services are still seeing a “fair amount” of consumer spending, Fraser added, as well as echoing a new report from the Fed that travel spending remains surprisingly strong.

However Fraser acknowledged that lower-end consumers are beginning to show signs of distress, with “cracks” in their behavior beginning to appear.

“Savings are down,” Fraser continued. “They’re very low at the moment and I think some of the excess savings from the Covid years are close to depletion.”

And it turns out American households actually had far less in their bank accounts than previously estimated, with the Bureau of Economic Analysis finding that between 2017 and 2022 families saved $1.1 trillion less than previously thought.

Even then, Fraser said she wasn’t “worried” about U.S. consumers or corporations—especially when compared to European counterparts.

“I’m not sitting there worried about the health of our consumers, worried about the health of our corporates. They are strong, their balance sheets have been very resilient, and a strong job market is also a good thing,” said Fraser.

The hard part is yet to happen

However Fraser, who is among the highest ranking on Fortune’s Most Powerful Women list, said she’s holding out on declaring how smoothly the economy’s so-called “landing” will go.

She explained that if history is a guide, the second half of reining in inflation is always the more difficult than achieving the initial drop.

“All the numbers right now would suggest you’re in for a soft landing,” Fraser said. “Inflation’s coming down — we’re about half way to where we want to get to in inflation. When you look at it in terms of unemployment and job creation, you look at the GDP, all the indicators are a soft landing.”

Indeed, U.S. inflation fell to below 4%—excluding food and energy prices—for the first time in two years in August, suggesting than underlying price pressures may be beginning to ease.

Although oil prices remain high—thus pushing up gasoline prices—experts have also suggested this factor may rebalance in the near future.

“What gives everyone pause” amid such good news is history, Fraser continued, outlining that in the past the second half of an economic scheme is the “tougher half.”

“We’re starting to see the economy do some of the work for the Fed now,” Fraser added. “So it’s definitely softening and if we start seeing another few sets of datas in the coming weeks then I think that will make the Fed’s job easier.”

Join us at the Fortune Workplace Innovation Summit May 19–20, 2026, in Atlanta. The next era of workplace innovation is here—and the old playbook is being rewritten. At this exclusive, high-energy event, the world’s most innovative leaders will convene to explore how AI, humanity, and strategy converge to redefine, again, the future of work. Register now.
About the Author
Eleanor Pringle
By Eleanor PringleSenior Reporter, Economics and Markets
LinkedIn icon

Eleanor Pringle is an award-winning senior reporter at Fortune covering news, the economy, and personal finance. Eleanor previously worked as a business correspondent and news editor in regional news in the U.K. She completed her journalism training with the Press Association after earning a degree from the University of East Anglia.

See full bioRight Arrow Button Icon

Latest in Finance

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • Future 50
  • World’s Most Admired Companies
  • See All Rankings
Sections
  • Finance
  • Leadership
  • Success
  • Tech
  • Asia
  • Europe
  • Environment
  • Fortune Crypto
  • Health
  • Retail
  • Lifestyle
  • Politics
  • Newsletters
  • Magazine
  • Features
  • Commentary
  • Mpw
  • CEO Initiative
  • Conferences
  • Personal Finance
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
About Us
  • About Us
  • Editorial Calendar
  • Press Center
  • Work At Fortune
  • Diversity And Inclusion
  • Terms And Conditions
  • Site Map

© 2025 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.


Most Popular

placeholder alt text
Retail
Trump just declared Christmas Eve a national holiday. Here’s what’s open and closed
By Dave SmithDecember 24, 2025
24 hours ago
placeholder alt text
Personal Finance
Trump turns government into giant debt collector with threat to garnish wages on millions of Americans in default on student loans
By Annie Ma and The Associated PressDecember 24, 2025
24 hours ago
placeholder alt text
Economy
Obama's former top economic advisor says he feels 'a tiny bit bad' for Trump because gas prices are low, but consumer confidence is still plummeting 
By Sasha RogelbergDecember 24, 2025
17 hours ago
placeholder alt text
Personal Finance
Financial experts warn future winner of the $1.7 billion Powerball: Don't make these common money mistakes
By Ashley LutzDecember 23, 2025
2 days ago
placeholder alt text
Success
Billionaire philanthropy's growing divide: Mark Zuckerberg stops funding immigration reform as MacKenzie Scott doubles down on DEI
By Ashley LutzDecember 22, 2025
3 days ago
placeholder alt text
Law
Disgraced millennial Frank founder Charlie Javice hits JPMorgan with $74 million legal bill, including $530 in gummy bears and $347 'afternoon snack'
By Sasha RogelbergDecember 23, 2025
2 days ago

Latest in Finance

InvestingFinance
Goldman Sachs expects layoffs to keep rising—and says investors are punishing the stocks of companies that slash staff
By Lee CliffordDecember 25, 2025
59 minutes ago
Powerball
North AmericaPowerball
$1.8 billion Christmas jackpot comes to Arkansas with winning Powerball ticket
By Olivia Diaz and The Associated PressDecember 25, 2025
1 hour ago
EconomyFederal Reserve
The Fed may have reassured Powell that it’s safe to leave the board early when a new chair takes over: ‘I think he’s done with this job’
By Jason MaDecember 25, 2025
3 hours ago
Personal FinanceReal Estate
Current ARM mortgage rates report for Dec. 25, 2025
By Glen Luke FlanaganDecember 25, 2025
3 hours ago
Personal FinanceReal Estate
Current refi mortgage rates report for Dec. 25, 2025
By Glen Luke FlanaganDecember 25, 2025
3 hours ago
Personal Financemortgages
Current mortgage rates report for Dec. 25, 2025
By Glen Luke FlanaganDecember 25, 2025
3 hours ago