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CEO Bill McDermott says ServiceNow is embracing generative A.I. to combine ‘machine speed and human judgment’

By
Nicholas Gordon
Nicholas Gordon
and
Alan Murray
Alan Murray
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By
Nicholas Gordon
Nicholas Gordon
and
Alan Murray
Alan Murray
Down Arrow Button Icon
June 6, 2023, 3:50 AM ET
ServiceNow, led by CEO Bill McDermott, makes this year's Fortune 500 list at rank 499, with $7.25 billion in revenue.
ServiceNow, led by CEO Bill McDermott, makes this year's Fortune 500 list at rank 499, with $7.25 billion in revenue. Kevin Dietsch—Getty Images

Good morning,

It’s Fortune 500 week, so here’s some more data to feed into your Vision Pro (when it actually becomes available). There are 28 companies on our new list that weren’t there a year ago. Some of them are bounce-backs, like Marathon Oil (No. 464) and Sonoco Products (No. 498). Some are spin-offs, like Kyndryl (No. 225), which spun out of IBM, and VMware (No. 313), which spun out of Dell. And some are firms that just scrambled their way onto the list for the first time, like Airbnb (No. 450), Lululemon (No. 461) and ServiceNow (No. 499). 

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ServiceNow is a good proxy for what it takes to make the list these days, with revenues of $7.25 billion, just above the $7.238 billion cut-off. CEO Bill McDermott said his company’s growth will continue to be driven by exploding interest in A.I. Here’s what he told his team yesterday:

“Breaking into this distinguished list puts ServiceNow in a new era. The biggest businesses in the world want ServiceNow to help them become exponential enterprises. We are engineering even more intelligence into our Now platform with the power of generative A.I. to unleash the combination of machine speed and human judgement.”

Needless to say, ServiceNow is not the only company adding generative A.I. to their product. Their numbers increase daily. Customer data platform Twilio this morning is launching a new product called Customer AI, which will combine the data that sits on Twilio with the power of large language models to help companies “better understand, and provide value to, their customers.” I spoke with Twilio CEO Jeff Lawson last week. He called generative A.I. “the next platform shift”:

“It’s like PC to web, or web to mobile. The effects are going to be profound and wide-reaching.” With Twilio’s new product, “you can have A.I. that is constantly learning about your customers…and inject A.I. across every part of the company that touches the customer.”

More news below.


Alan Murray
@alansmurray

alan.murray@fortune.com

TOP NEWS

Peak Tesla? 

Few companies have jumped the ranks of the Fortune 500 by as much—and as quickly—as Tesla. Yet the company is now cutting prices and considering advertising thanks to stiff competition in the EV sector, even as CEO Elon Musk promises that moonshot initiatives like automated driving will supercharge future revenue. Fortune’s Vivienne Walt digs into Tesla's struggles and makes a visit to the company’s Berlin factory, the first by a non-German reporter. 

Streaming pivot

Qurate CEO David Rawlinson sat down with Fortune’s Paolo Confino as the shopping network tries to break into streaming. The parent of channels QVC and HSN posted a 47% quarterly drop in operating income in its latest earnings release, and risks delisting from the NASDAQ exchange. But Rawlinson, one of eight Black CEOs in the Fortune 500, believes the entertainment company has an edge in the new industry of “live shopping,” still nascent in the U.S.

Cybersecurity

Several major U.K. companies, including airline British Airways and pharmaceutical chain Boots, warned tens of thousands of employees Monday that their personal data was compromised. The hack was due to a recently-discovered software vulnerability in MOVEit, a file transfer program. More victims may emerge: the program is more popular in the U.S. Financial Times

AROUND THE WATERCOOLER

Nicola Mendelsohn battled an incurable cancer on her way to becoming a top Meta exec. Now she’s trying to solve the Facebook parent’s growth crisis by Emma Hinchliffe

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A blog post detailed a Sam Altman freakout about a huge chips shortage threatening OpenAI. Then it was taken down by Jeremy Kahn

How the ‘Amazon of Asia,’ founded by a Harvard Business School dropout, landed on the Fortune 500 for the first time by Nicholas Gordon

Bud Light only has a few months to prevent sustained market share loss, warns former Anheuser-Busch sales exec by Christiaan Hetzner

Commentary: The alt-right economy is failing. Here’s the real performance of anti-woke entrepreneur by Jeffrey Sonnenfeld and Steven Tian 

This edition of CEO Daily was curated by Nicholas Gordon. 

This is the web version of CEO Daily, a newsletter of must-read insights from Fortune CEO Alan Murray. Sign up to get it delivered free to your inbox.

About the Authors
Nicholas Gordon
By Nicholas GordonAsia Editor
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Nicholas Gordon is an Asia editor based in Hong Kong, where he helps to drive Fortune’s coverage of Asian business and economics news.

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