• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia
Airline industry

From Delta to Southwest, the airlines in the best—and worst—shape going into a chaotic holiday season

By
Dan Catchpole
Dan Catchpole
Down Arrow Button Icon
By
Dan Catchpole
Dan Catchpole
Down Arrow Button Icon
November 5, 2021, 11:30 AM ET

America’s major airlines are bringing back thousands of pilots, flight attendants, and other employees and thinning their flight schedules in an effort to ensure holiday travelers reach their destinations on time. Airlines can’t afford another one of the high-profile breakdowns that have plagued the industry this year, analysts say.

The latest culprit was American Airlines, which canceled more than 2,000 flights Halloween weekend. The company blamed bad weather and staff shortages. It was American’s second breakdown since late spring, when travel bounced back. 

Southwest Airlines and Spirit Airlines have had their own meltdowns. Delays have gone up for every major air carrier during the COVID-19 pandemic. 

“What’s at stake [this holiday season] is nothing short of the trust of the American traveling public,” Henry Harteveldt, an airline analyst with Atmosphere Research, told Fortune. “If you’re not trusted as an airline, you’re nothing.”

This year’s holiday travel is expected to approach 2019 levels, offering a potential windfall for airlines if they correctly balance staffing and equipment needs with travel demand. 

Airlines have been recalling workers who were on extended leave or furloughed, and hiring new ones, including pilots and flight attendants. Many have pared flight schedules for the holidays and plan to have more employees and aircraft waiting to jump in, in case of disruptions. The four major U.S. airlines—American, Delta, Southwest, and United—have lighter schedules during the first half of December, giving them more flexibility with flight and cabin crews, both of which have federal limits on how many hours they can work. 

Without a robust reserve, a problem can quickly spread across a carrier’s network, Southwest’s incoming CEO Robert Johnson said during the airline’s third-quarter earnings call last month. “It deteriorates faster as you eat up that margin that you’ve got, especially on the crew side.”

Johnson assured financial analysts and reporters on the call that Southwest is ready for the holidays. Like its competitors, the airline has been hiring thousands of employees across the company in recent months. 

The industry slashed headcount in 2020 largely through buyouts, voluntary leave programs, and furloughs, as well as cutting contractors and vendors. American Airlines, for example, trimmed its payroll by $500 million last year, according to the company. 

However, adding workers at airlines is not as simple as opening a spigot. It can take weeks to months to get new workers up to speed and on the job. Pilots take the longest, requiring background checks, psychological assessments, and medical exams, as well as classroom and cockpit training. The process typically takes two to three months. 

Despite executives’ confident assurances that major disruptions are in the past, airlines can still be caught off guard. American and Southwest have added capacity faster than other major airlines. They also have suffered the biggest schedule meltdowns in the industry this year. 

Ultimately, airlines have to contend with conditions beyond their control, Cowen airline analyst Helane Becker said. “If there is bad weather that causes delays and flight cancellations, we can expect a similar experience during the holidays as we’ve seen recently.”

“United and Delta have fewer flights and more people, so they seem to be better positioned than American, Spirit, and Southwest right now,” Becker told Fortune. “Depending on hiring between now and month’s end, we could see improvement across the board.”

However, even Delta flight crews are worn out, according to a letter from Jason Ambrosi, chairman of the Air Line Pilots Association unit at Delta, to union members. 

“We have heard from pilots loud and clear that you are justifiably dissatisfied and frustrated with fatiguing, poor-quality rotations due to pilot staffing shortages across most categories,” the Atlanta-based pilot said in the Oct. 18 letter. Delta and ALPA declined to comment on the letter. 

The COVID-19 vaccine mandate for federal contractors is another wild card. Most major airlines had been requiring pilots be vaccinated by Nov. 24, the day before Thanksgiving. (The Federal Aviation Administration says pilots cannot fly for 48 hours after getting the shot.) But after the Biden administration announced on Thursday that the vaccination deadline for federal contractors had been pushed back from Dec. 8 to Jan. 4, American Airlines pushed back its own deadline to January, and other airlines are expected to follow suit.

Executives at major airlines say most employees are vaccinated, but only United Airlines has already required workers get the vaccine or an exemption. Federal vaccine mandates also apply to TSA and other workers critical to airport operations. 

Given the industry’s travails so far this year, adding the mandate to the holiday mix made “absolutely no sense,” analyst Harteveldt said. “There could not have been a worse time to impose a vaccine mandate.”

More must-read business news and analysis from Fortune:

  • Burger King offers free crypto, putting Bitcoin, Dogecoin, and Ethereum on the menu
  • 2022 home prices will keep rising at or near double digits, predicts the analyst who called the current housing boom
  • A COVID scare trapped 33,000 visitors inside Shanghai Disneyland in a ‘surreal’ scene
  • What to expect in the 2022 used car market
  • It’s not just Bitcoin and Shiba Inu: Crypto’s amazing run in 4 charts

Subscribe to Fortune Daily to get essential business stories straight to your inbox each morning.

About the Author
By Dan Catchpole
See full bioRight Arrow Button Icon

Latest in

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • Future 50
  • World’s Most Admired Companies
  • See All Rankings
Sections
  • Finance
  • Leadership
  • Success
  • Tech
  • Asia
  • Europe
  • Environment
  • Fortune Crypto
  • Health
  • Retail
  • Lifestyle
  • Politics
  • Newsletters
  • Magazine
  • Features
  • Commentary
  • Mpw
  • CEO Initiative
  • Conferences
  • Personal Finance
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
About Us
  • About Us
  • Editorial Calendar
  • Press Center
  • Work At Fortune
  • Diversity And Inclusion
  • Terms And Conditions
  • Site Map

© 2025 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.


Latest in

Innovationquantum computing
Quantum computing could be a $198 billion industry in the next 15 years, Jefferies analyst says
By Jim EdwardsDecember 17, 2025
2 minutes ago
Databricks co-founder and CEO Ali Ghodsi (left) with Fortune editorial director Andrew Nusca at Fortune Brainstorm AI 2025 in San Francisco. (Photo: Stuart Isett/Fortune)
NewslettersFortune Tech
Databricks is now worth $134 billion
By Andrew NuscaDecember 17, 2025
22 minutes ago
NewslettersCEO Daily
Why more boards are taking a chance on outsider CEOs
By Geoff ColvinDecember 17, 2025
44 minutes ago
Norbert Jung
Commentary
Factory 2030 runs on more than code. As a CEO, I see the power of agentic AI—and the trust gap that we must close
By Norbert JungDecember 17, 2025
56 minutes ago
Qualcomm Executive Vice President Nakul Duggal says the company's AI features in cars will be found in 100 countries by the end of next year.
AIRobots
‘Robots are going to be amongst us’: Qualcomm exec says buckle up for the next 5 years. Your car is going to be the first shoe to drop
By Nino PaoliDecember 17, 2025
2 hours ago
Gasoline delivery truck driver Robert Clark prepares to fill the underground gas tanks at a Shell station in Glendale California. Fuel prices in December 2025 are the lowest since the pandemic in early 2021.
Energygasoline
Prices at the gas pump are the lowest since the pandemic and still falling—just in time for record-high holiday travel
By Jordan BlumDecember 17, 2025
2 hours ago

Most Popular

placeholder alt text
Economy
America's $38 trillion national debt 'exacerbates generational imbalances' with Gen Z and millennials paying the price, warns think tank
By Eleanor PringleDecember 16, 2025
1 day ago
placeholder alt text
Success
Meetings are not work, says Southwest Airlines CEO—and he’s taking action, by blocking his calendar every afternoon from Wednesday to Friday 
By Preston ForeDecember 15, 2025
2 days ago
placeholder alt text
Success
'I had to take 60 meetings': Jeff Bezos says 'the hardest thing I've ever done' was raising the first million dollars of seed capital for Amazon
By Dave SmithDecember 15, 2025
2 days ago
placeholder alt text
Innovation
An MIT roboticist who cofounded bankrupt Roomba maker iRobot says Elon Musk's vision of humanoid robot assistants is 'pure fantasy thinking'
By Marco Quiroz-GutierrezDecember 16, 2025
21 hours ago
placeholder alt text
Future of Work
The job market is so bad, people in their 40s are resorting to going back to school instead of looking for work
By Sydney LakeDecember 16, 2025
1 day ago
placeholder alt text
Politics
Exclusive: After citations against Elon Musk’s Boring Company were suddenly withdrawn, federal regulators are now investigating Nevada OSHA
By Jessica MathewsDecember 16, 2025
11 hours ago