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PagerDuty CEO: There’s no one-size-fits-all solution to help employees through tough times

May 20, 2021, 12:30 AM UTC
Jennifer Tejada of PagerDuty on Leadership Next.
Courtesy of PagerDuty

Tech unicorns remain, of course, rare beasts. But the rarest of all are those headed up by women.

When PagerDuty went public in April 2019, the company “went out at a few billion dollars,” says Jennifer Tejada, the company’s chairperson and CEO. The company is a digital operations management platform which uses software machine learning and artificial intelligence to detect issues that can impact the digital customer experience.

PagerDuty’s incredible IPO pop made Tejada the first woman in more than a decade to take a tech company public on the New York Stock Exchange.

“It was fun to be standing on that podium with [NYSE president] Stacey Cunningham, and many members of my team behind me [as well as more than] 100 people on the trading floor,” Tejada says.

Tejada joins Fortune’s Alan Murray and Ellen McGirt on this week’s episode of Leadership Next, a podcast about the changing rules of business leadership.

Tejada, Murray, and McGirt discuss the ways digital businesses changed during the pandemic and why, according to Tejada, “digital operations have become critical infrastructure in supporting tech teams and serving that perfect customer experience.”

But, in addition to helping customers during the pandemic, Tejada talks about leading her employees through the fast changes necessary at the beginning of the COVID-19 crisis and how, over time, she says “what you saw was people struggling in different ways. There was no one-size-fits-all solution to help each of our employees to be successful.”

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