Late last week, Texas and Florida joined Georgia and Arizona in passing laws that restrict voter access to the polls. In response, a wide swath of corporate leaders have voiced their opposition.
CEOs are increasingly being called upon to comment publicly on complex policy issues, yet the decision to get personally involved is a difficult one for most. From public issues like climate change, immigration, and BIPOC and LGBTQ rights to the murder of George Floyd and state voting laws, business leaders are learning the hard way that they will be criticized regardless of whether they speak out or remain silent.
What’s causing CEOs to speak out now on these issues?
First of all, the role of CEOs as public figures has changed dramatically in recent years. These days they are expected to speak for their companies, rather than delegate this role to their communications team. Second, CEOs today have shifted from a sole focus on shareholder value to serving all their stakeholders—their employees, customers, shareholders, and communities—and they need to speak out on their behalf.
CEOs need to develop a framework to determine when to engage in public issues so that there is consistency to their actions. This framework must be prepared in advance, as usually there is not enough time for discussion and debate when a crisis emerges.
Here’s when they should get involved:
Issues relating directly to their company’s mission and values
Many employees today want to work for companies guided by their purpose, which includes contributing positively to society’s pressing issues. In turn, the company’s brand must stand for something, which is often revealed through public issues. That’s why it is incumbent on CEOs to take stands that are congruent with their brand promise.
Issues impacting their employees
Millennial employees expect their CEOs to speak out on their behalf. So do employees who are BIPOC, women, and LGBTQ. For example, Texas’s new law threatening voting rights caused companies based in the state, like American Airlines and Dell, to oppose the law vigorously.
When Delta ended flight discounts for members attending the NRA’s annual meeting in 2018—a total of 13 people—Georgia’s lawmakers dropped a $38 million jet fuel tax break from a tax bill. CEO Ed Bastian ignored the threat, declaring, “Delta’s values are not for sale.” The tax break was eventually restored.
Issues directly impacting their customers
Your company cannot be healthy selling into an unhealthy market. As CEO of Medtronic in the 1990s, I recognized that bureaucratic machinations at the Food and Drug Administration (FDA) were delaying the approval of our implantable defibrillators. At a large conference in Washington, D.C., I criticized the FDA for not moving ahead with its review.
The product was approved shortly thereafter and today is saving many lives. I’ll never know whether my comments had an impact, but I am pleased I took a public stand on behalf of Medtronic’s patients. (I currently own stock in the company.)
Issues impacting their community
In Minnesota last summer, the murder of George Floyd by a police officer unleashed a series of protests, many of which turned violent. Local CEOs of major companies spoke out forcefully against police brutality and then organized efforts to rebuild businesses and buildings impacted by the riots. Best Buy CEO Corie Barry committed her company to “a path of systemic, permanent change in as many ways as we can find.”
When issues violate fundamental societal norms
CEOs who signed the recent advertisements objecting to proposed voting laws declared they were taking stands on behalf of democracy, asserting that without democracy, capitalism cannot survive. In 2017, Merck CEO Ken Frazier took a stand against former President Donald Trump’s statement that the Charlottesville white supremacist demonstration had “some very fine people on both sides.”
Frazier publicly resigned from the President’s American Manufacturing Council, stating, “America’s leaders must honor our fundamental values by clearly rejecting expressions of hatred, bigotry, and group supremacy…As CEO of Merck and as a matter of personal conscience, I feel a responsibility to take a stand against intolerance and extremism.”
Deciding when to step in
The preceding guidelines do not mean that CEOs should speak out on all matters. They must also know when to remain silent. On issues in which they have no involvement and thus no standing, such as with the plight of the Uighurs in China, they should stay out of the fray—so their voices have greater impact on issues that most affect them.
In our surveys of CEOs at Harvard Business School, we have learned that this aspect of their jobs is the one that makes them most uncomfortable. None of these choices is easy or risk-free, but today, representing their companies and all their stakeholders is an essential part of the CEO’s job.
Bill George is a senior fellow at Harvard Business School and former chair and CEO of Medtronic. He is the author of Discover Your True North.
