• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia
NewslettersBroadsheet

Reports of a Toxic Culture at Away and Misunderstanding Inclusivity

By
Kristen Bellstrom
Kristen Bellstrom
and
Emma Hinchliffe
Emma Hinchliffe
Down Arrow Button Icon
By
Kristen Bellstrom
Kristen Bellstrom
and
Emma Hinchliffe
Emma Hinchliffe
Down Arrow Button Icon
December 6, 2019, 7:40 AM ET
Away Luggage
Away luggageGetty

This is the web version of the Broadsheet, Fortune’s daily newsletter for and about the world’s most powerful women. To get it delivered daily to your in-box, sign up here. 

Good day, Broadsheet readers! House Speaker Nancy Pelosi announces the House will move forward on impeachment, Uber releases jaw-dropping numbers about sexual assault claims, and an investigation finds allegations of a toxic workplace at Away. Have a lovely weekend. 

EVERYONE'S TALKING

- Gotta get Away. Yesterday, the Verge published an investigation by writer Zoe Schiffer into allegations of a toxic workplace culture at Away, the luggage company co-founded by CEO Steph Korey and president and chief brand officer Jen Rubio.

There’s a lot in the piece, so I encourage you to read the whole thing. But what jumped out at me is the role digital communication—and ideas about gender dynamics in communication—play in the company's culture.

Part of the Verge story focuses on how Away uses Slack, the chat app run by CEO Stewart Butterfield, who, it should be noted, is engaged to Rubio. The Verge reports:

"Employees were not allowed to email, and direct messages were supposed to be used rarely (never about work, and only for small requests, like asking if someone wanted to eat lunch). Private channels were also to be created sparingly and mainly for work-specific reasons, so making channels to, say, commiserate about a tough workday was not encouraged."

Why Slack rather than email? In a statement, Korey tells the Verge, “Over the course of our careers, Jen and I observed situations where women and underrepresented groups were often excluded from key emails or meetings. Slack affords levels of inclusion and transparency email simply doesn’t. With email the original author gets to pick who is included in the conversation and whose voices won’t be heard. That’s not the company we want.”

In an interview with Fortune earlier this year (the co-founders are on our 2019 40 Under 40 list), Korey talked about her Slack habits, saying, "I preface every single message I send with a level of urgency and an expected response time, and it’s (unsurprisingly) put my team at ease because there are no unspoken expectations."

However, the Verge reporting makes clear that, in some cases, her messages—several of which are published in the article—did anything but put employees at ease. Writes Schiffer: "The rules had been implemented in the name of transparency, but employees say they created a culture of intimidation and constant surveillance." Employees say Korey and others at the company used Slack to pressure them to work inhumane hours and to publicly shame and berate them. 

It's true that emails and meetings can be exclusionary, and that women and people of color may be the ones left out. But rather than foster an open and reciprocal dialogue, Away's reliance on open Slack messages appears to have created a one-way megaphone for the company's executives. That may be their right as demanding bosses, but it's hard to label such a system as "inclusive"—and downright painful to see it defended in the name of feminism.

Kristen Bellstrom
@kayelbee
kristen.bellstrom@fortune.com

Today's Broadsheet was produced by Emma Hinchliffe. 

ALSO IN THE HEADLINES

-Please stay safe out there! For the first time, Uber has revealed the number of sexual abuse complaints it received in 2017 and 2018. Unbelievably, the company had 235 reports of a rape occurring during a ride in the U.S. last year—an average of four per week. Meanwhile, 19 women sued Lyft this week, saying the company was unable to stop drivers from sexually assaulting them, then ignored their complaints.

-No hate here. House Speaker Nancy Pelosi announced yesterday that the House of Representatives will move forward with articles of impeachment against President Trump. The historic moment was followed by a dustup when a reporter for the conservative Sinclair network asked the speaker if she "hate[s]" the president. Pelosi said she doesn't hate anyone and that she prays for Trump. He responded by calling Pelosi's reaction a "nervous fit." 

- Ditching the baggage. The ultimate rental: renting your clothes in your hotel room. Rent the Runway, led by Jennifer Hyman, is partnering with W Hotels to allow customers to rent their wardrobes on the go. "I always dreamed about the concept of traveling luggage free," Hyman says. Fortune

- New batteries. General Motors in a joint venture with South Korea's LG Chem will spend $2.3 billion on plant that will produce battery cells for electric vehicles; it'll open near the factory GM closed in northeast Ohio. In an interview announcing the new plant, GM CEO Mary Barra was asked about Tesla's Cybertruck; she plugged GM's forthcoming battery-electric truck.  

MOVERS AND SHAKERS: Amazon Fashion’s Christine Beauchamp and Amazon advertising executive Colleen Aubrey are joining the ecommerce giant's senior leadership team, making them two of three women in the 22-person group. 

IN CASE YOU MISSED IT

- Hair for all. Sen. Cory Booker and Rep. Cedric Richmond are introducing the first federal legislation that would ban hair discrimination, specifically citing discrimination against styles such as braids, twists, and locs. California and New York have already banned hair discrimination. Booker called out biases against natural hair in workplaces and says "discrimination against black hair is discrimination against black people." Washington Post 

- Campaigning in secret. The online harassment and threats that have caused so many female members of Parliament to stand down in the upcoming U.K. elections are also changing how the women who are still running for office campaign. Labour MP Rachel Reeves's campaign office has no campaign posters—but it does have security cameras. New York Times

- A long way to go. Twelve years ago, Amy Dunne was known as "Miss D," the pseudonym she was given in a landmark legal case about abortion in Ireland. Dunne was 17 and pregnant with a fetus found to have fatal abnormalities. In foster care, she told her social worker she needed to fly to the U.K. to have an abortion—but was told if she did she would be charged with murder upon her return. Her case pitted the right to travel against the right of an unborn child; she won and was able to end the pregnancy. Now 29—and now that Ireland has legalized abortion—Dunne is coming forward with her real identity. Guardian

IN CASE YOU MISSED IT

What everyone is calling 'emotional labor' is actually just labor Vice 

The next debate stage won't look like the Democratic Party The Atlantic

BlackRock’s Mark Wiseman terminated for failing to disclose personal relationship Wall Street Journal

QUOTE

"It’s good that we’re allowed to say, ‘Hey, just so you know, we’re more than incubators.'"

-Taylor Swift on being asked whether she's going to have children

About the Authors
Kristen Bellstrom
By Kristen Bellstrom
See full bioRight Arrow Button Icon
Emma Hinchliffe
By Emma HinchliffeMost Powerful Women Editor
LinkedIn iconTwitter icon

Emma Hinchliffe is Fortune’s Most Powerful Women editor, overseeing editorial for the longstanding franchise. As a senior writer at Fortune, Emma has covered women in business and gender-lens news across business, politics, and culture. She is the lead author of the Most Powerful Women Daily newsletter (formerly the Broadsheet), Fortune’s daily missive for and about the women leading the business world.

See full bioRight Arrow Button Icon

Latest in Newsletters

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • Future 50
  • World’s Most Admired Companies
  • See All Rankings
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
About Us
  • About Us
  • Editorial Calendar
  • Press Center
  • Work At Fortune
  • Diversity And Inclusion
  • Terms And Conditions
  • Site Map
Fortune Secondary Logo
  • About Us
  • Editorial Calendar
  • Press Center
  • Work At Fortune
  • Diversity And Inclusion
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in Newsletters

NewslettersMPW Daily
These are the female exec moves you need to know this week, from Xbox to Match Group’s board shakeup
By Emma HinchliffeFebruary 27, 2026
17 hours ago
Intuit global headquarters in Mountain View, Calif.
NewslettersCFO Daily
Intuit’s CFO isn’t flinching at AI. He says it’s fueling the company’s next growth phase
By Sheryl EstradaFebruary 27, 2026
22 hours ago
NewslettersCEO Daily
You’ve lost the CEO succession race. Here’s your multi-million dollar bonus
By Claire ZillmanFebruary 27, 2026
24 hours ago
NewslettersTerm Sheet
Exclusive: Flux, backed by 8VC, raises $37 million to vibe code electronics
By Allie GarfinkleFebruary 27, 2026
1 day ago
NewslettersFortune Tech
Salesforce’s Marc Benioff does not fear the ‘SaaS-pocalypse’
By Alexei OreskovicFebruary 27, 2026
1 day ago
AIEye on AI
After months of quiet, Perplexity’s CEO steps into the OpenClaw moment
By Sharon GoldmanFebruary 26, 2026
2 days ago

Most Popular

placeholder alt text
Innovation
An MIT roboticist who cofounded bankrupt robot vacuum maker iRobot says Elon Musk’s vision of humanoid robot assistants is ‘pure fantasy thinking’
By Marco Quiroz-GutierrezFebruary 25, 2026
3 days ago
placeholder alt text
Success
Japanese companies are paying older workers to sit by a window and do nothing—while Western CEOs demand super-AI productivity just to keep your job
By Orianna Rosa RoyleFebruary 27, 2026
19 hours ago
placeholder alt text
Commentary
'The Pitt': a masterclass display of DEI in action 
By Robert RabenFebruary 26, 2026
2 days ago
placeholder alt text
Economy
It’s more than George Clooney moving to France: America is becoming the ‘uncool’ country that people want to move away from
By Nick LichtenbergFebruary 27, 2026
1 day ago
placeholder alt text
Success
Walmart exec says U.S. workforces needs to take inspiration from China where ‘5 year-olds are learning DeepSeek’
By Preston ForeFebruary 27, 2026
1 day ago
placeholder alt text
Law
China's government intervenes to show Michigan scientists were carrying worms, not biological materials
By Ed White and The Associated PressFebruary 26, 2026
2 days ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.