• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

After forcing workers back to the office, Goldman Sachs and JPMorgan Chase are now letting their staff work remotely—but only for the World Cup

2

Markets tumble worldwide as Fed resets expectations: $400 billion wiped off SpaceX stock

3

Current price of oil as of June 23, 2026

1

After forcing workers back to the office, Goldman Sachs and JPMorgan Chase are now letting their staff work remotely—but only for the World Cup

2

Markets tumble worldwide as Fed resets expectations: $400 billion wiped off SpaceX stock

3

Current price of oil as of June 23, 2026
CommentaryUber Technologies

How Uber’s Next CEO Can Clean Up Travis Kalanick’s Mess

By
Ray Zinn
Ray Zinn
Down Arrow Button Icon
By
Ray Zinn
Ray Zinn
Down Arrow Button Icon
June 21, 2017, 4:04 PM ET
Add Fortune on Google for similar content.

“The fish rots from the head down,” is an adage Uber now knows well.

Here in Silicon Valley, we thrive on achieving big things quickly. Yet many of us are blinded by short-term gains instead of building enduring businesses. Travis Kalanick, the now former CEO of Uber, was a victim of his own design, allowing pursuit of growth to become the core of Uber’s corporate culture, and possibly its demise.

All companies have a culture. A few are thought-out and designed. However, most are accidental byproducts of the CEO’s personal aspirations. Uber makes a near perfect case study for the latter. By setting a goal of growth at all costs, hiring leadership with the same myopic vision, and communicating this relentlessly throughout Uber, all other aspects of the business became secondary.

Organizational sexism, possibly illegal spycraft on competitors, improper access of driver medical records, alleged theft of intellectual property—the seemingly endless list of Uber’s malfeasances is a clear sign of a corrupt corporate culture.

Corporate culture rots from the head down.

It is the responsibility of every CEO to establish and enforce the corporate culture. By all reports, Kalanick did just that. It is the nature of the culture he chose that was the problem. He had options as to what kind of company Uber would be, and he chose a Machiavellian organization that put growth ahead of humanity.

This was a sadly short-term perspective, because all business is about people, and people choose their relationships—employment, purchases, investments—based largely on reputation. Enduring businesses build their corporate culture on humane fundamentals. I based my company’s culture in part on honesty, integrity, and respecting the dignity of everyone. We had the highest employee retention rate in our industry, and we were profitable 36 of our 37 years according to generally accepted accounting principles (GAAP). We may have grown more slowly than we might have with an Uber-like culture, but we earned a reputation that created a respected, enduring business.

Uber has earned a reputation that now points in the opposite direction.

In March, Uber board member Arianna Huffington said that Kalanick needed to evolve his style from “scrappy entrepreneur” to “leader of a major global company.” This is not the problem or the solution. It isn’t a matter of style but one of principle. A corporate culture based on principle— in the mode of the HP Way, Google’s Ten Things, or Micrel’s honesty/integrity/dignity mix—prevents exactly the kinds of problems plaguing Uber today.

The new CEO may bring a new “style,” but they had better also bring a briefcase filled with respect for humans, and a plan for making everyone in Uber believe that people are more important than blind ambition.

Ray Zinn is founder and former CEO of Micrel and author of Tough Things First.

About the Author
By Ray Zinn
See full bioRight Arrow Button Icon
Add Fortune on Google for similar content.

Latest in Commentary

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in Commentary

sb
Commentaryclimate change
The climate policy triangle: why leaders can no longer choose between growth, security and sustainability
By Sebastian BuckupJune 23, 2026
11 hours ago
brett
CommentaryManagement
Middle managers aren’t going extinct—they’re evolving into something more powerful
By Brett HurtJune 23, 2026
20 hours ago
ravi
CommentaryAI agents
Yale School of Management: surveillance pricing is just the beginning. AI agents will be the real test of corporate trust
By Ravi Dhar and Jon IwataJune 23, 2026
21 hours ago
elon
CommentaryElon Musk
Elon Musk’s trillion dollars aren’t real — and that’s the point
By Douglas P. McCormickJune 23, 2026
21 hours ago
gen z
CommentaryCareers
Gen Z: if you want to succeed at work, you need to start friction-maxxing
By Michelle SobelJune 23, 2026
21 hours ago
rp
CommentaryLaw
Cooley CEO: Big Law won’t survive if it treats AI as just an efficiency tool
By Rachel ProffittJune 23, 2026
22 hours ago

Most Popular

After forcing workers back to the office, Goldman Sachs and JPMorgan Chase are now letting their staff work remotely—but only for the World Cup
Success
After forcing workers back to the office, Goldman Sachs and JPMorgan Chase are now letting their staff work remotely—but only for the World Cup
By Orianna Rosa RoyleJune 23, 2026
20 hours ago
Markets tumble worldwide as Fed resets expectations: $400 billion wiped off SpaceX stock
Banking
Markets tumble worldwide as Fed resets expectations: $400 billion wiped off SpaceX stock
By Jim EdwardsJune 23, 2026
22 hours ago
Current price of oil as of June 23, 2026
Personal Finance
Current price of oil as of June 23, 2026
By Joseph HostetlerJune 23, 2026
20 hours ago
Meet the 2 men putting New York's $300 billion pension fund in play for the first time in 20 years
Investing
Meet the 2 men putting New York's $300 billion pension fund in play for the first time in 20 years
By Nick LichtenbergJune 22, 2026
2 days ago
Former U.S. Secret Service agent says bringing your authentic self to work stifles teamwork: 'You don’t get high performers, you get sloppiness'
Success
Former U.S. Secret Service agent says bringing your authentic self to work stifles teamwork: 'You don’t get high performers, you get sloppiness'
By Sydney LakeJune 21, 2026
3 days ago
Texas and Charlotte used to build huge McMansions—now they're copying the California design tricks they once mocked
Real Estate
Texas and Charlotte used to build huge McMansions—now they're copying the California design tricks they once mocked
By Sydney LakeJune 22, 2026
2 days ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.