• Home
  • News
  • Fortune 500
  • Tech
  • Finance
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia
TechEtsy

Exclusive: Etsy Is Reorganizing Its Workforce, Which Includes More Layoffs

By
Rachel King
Rachel King
Down Arrow Button Icon
By
Rachel King
Rachel King
Down Arrow Button Icon
June 21, 2017, 9:10 AM ET

Etsy is reorganizing behind-the-scenes, which includes another reduction of 15% to its global workforce.

The Brooklyn, N.Y.-based business counted approximately 1,000 employees at the end of 2016, and had previously announced a headcount reduction earlier this year. All in all, Etsy’s workforce will be cut by 22% this year, or approximately 230 people. Cuts were made across the organization with the intention of streamlining middle management and senior levels, according to Etsy. Many of reductions affected product management, marketing, and administrative roles.

Etsy’s new CEO Josh Silverman tells Fortune exclusively that these changes are about realigning resources around the “fewest, most impactful areas where we need to succeed” with a cleaner organizational structure, less bureaucracy, and more focus on growth. “While there are often talented people in those roles, it slows us down,” Silverman says.

Etsy said it expects to incur employee severance charges and other exit costs of between $6 million and $8.8 million related to the latest round of layoffs on top of the $6.5 million to $8 million of severance charges and other charges expected for the reductions announced in May.

While Silverman acknowledges that there will be long-term cost savings as a result of the headcount reduction, he stresses that wasn’t the objective. “This puts us at our fighting weight,” he says.

Etsy is enduring a tumultuous period, and shares have fallen off by as much as 30% since its initial public offeringtwo years ago. For the first quarter of 2017, the marketplace reported a loss of $421,000 after earning $1.2 million a year ago. One of its shareholders—Black-and-White Capital, which owns 2% of the company—then called for Etsy to explore a sale as well as separate the roles of chairman and CEO.

Black-and-White, according to Reuters at the time, said growth in Etsy’s gross merchandise sales (a.k.a. GMS, or the dollar value of items sold in its online marketplace) had slowed due to problems with its search algorithm.

Get Data Sheet, Fortune’s technology newsletter

Chad Dickerson quickly stepped down as Etsy’s CEO, succeeded by board member Silverman. Fred Wilson, a director on Etsy’s board since 2007, assumed the chairmanship.

In his first interview since assuming the top job five weeks ago, Silverman tells Fortune that the restructuring is about doubling down around areas focused on creating the best buying experience on Etsy.com.

Etsy counted approximately 1.8 million active sellers and 29.7 million active buyers as of March 31, 2017—up from 1.6 million sellers and 25 million buyers the same quarter the year prior. Etsy is also seeing incremental but noticeable GMS growth both on mobile and internationally. Mobile GMS climbed to 51% of sales in Q1 2017 year-over-year, and international GMS grew from 30.3% to 32.1% over the same timeframe.

“We’re doubling down on core international markets, where we’re still in the early stages of our market opportunity,” Silverman says. Etsy’s biggest markets outside of the United States include the United Kingdom, Canada, Australia, France, and Germany. Most of the aforementioned layoffs concern the Brooklyn headquarters, but Etsy’s global offices will be affected as well. As Silverman explains, many product and marketing opportunities can be done from centralized offices, so Etsy is reducing the number of “feet on the street doing primarily guerrilla marketing.”
As with every company these days—tech or not—mobile is a key part of the long-term strategy, and Etsy is no different. “We need to meet our buyers where they are. Where they are is increasingly mobile,” Silverman says. “We didn’t make a mobile organization separately because mobile is the organization.”

One recent project that might serve as an example of a distraction from Etsy’s core mission: Etsy Studio, a new wing of the digital marketplace introduced this past February, catering to craft suppliers and Do-It-Yourself (DIY) practitioners. The project aimed to woo customers into staying around longer through its own DIY tutorials developed in-house while enticing them to buy the products on the same page as the lesson.

Etsy stressed this market’s value when Studio debuted, highlighting the craft supply market is worth approximately $44 billion in the U.S. alone, according to a 2016 study from the Association of Creative Industries.

“I think the craft marketplace is a great marketplace for us,” Silverman says. “But the investment to create a new top-level domain is very significant, and we’ve only begun just to tap the core Etsy.com market. So we reallocated resources back to Etsy.com so it can achieve full potential.”

But it’s not the end of Etsy Studio or similar projects as Silverman says the company will reevaluate over the next several months if separate branches like Studio contribute to the brand.

“We think the opportunity ahead is tremendous. It’s even more vital today than before,” Silverman says. “Automation is impacting every part of our society, but creativity cannot be automated.”
About the Author
By Rachel King
See full bioRight Arrow Button Icon

Latest in Tech

Geoffrey Hinton gestures with his hands up
Successthe future of work
‘Godfather of AI’ says Bill Gates and Elon Musk are right about the future of work—but he predicts mass unemployment is on its way
By Preston ForeDecember 4, 2025
10 minutes ago
Wells, Grant
EuropeSocial Media
Australia wants to end the era of kids on social media with international ban hailed as ‘first domino’ in global movement
By Nick LichtenbergDecember 4, 2025
45 minutes ago
SuccessWealth
Meet Luana Lopes Lara: The 29-year-old ballerina spent summers working for Ray Dalio—now she’s the youngest female self-made billionaire
By Orianna Rosa RoyleDecember 4, 2025
2 hours ago
christmas
Arts & EntertainmentSpotify
From Spotify Wrapped to YouTube Recap to Amazon Delivered, the holidays are becoming a time of year for our tech to tell us who we are
By The Associated PressDecember 4, 2025
2 hours ago
Matt Rogers
CommentaryInfrastructure
I built the first iPhone with Steve Jobs. The AI industry is at risk of repeating an early smartphone mistake
By Matt RogersDecember 4, 2025
2 hours ago
work
Future of Work
AI is reshaping the rhythm of the workweek–and leaders need to pay attention
By David ShimDecember 4, 2025
2 hours ago

Most Popular

placeholder alt text
North America
Jeff Bezos and Lauren Sánchez Bezos commit $102.5 million to organizations combating homelessness across the U.S.: ‘This is just the beginning’
By Sydney LakeDecember 2, 2025
2 days ago
placeholder alt text
Economy
Two months into the new fiscal year and the U.S. government is already spending more than $10 billion a week servicing national debt
By Eleanor PringleDecember 4, 2025
5 hours ago
placeholder alt text
Economy
Ford workers told their CEO 'none of the young people want to work here.' So Jim Farley took a page out of the founder's playbook
By Sasha RogelbergNovember 28, 2025
6 days ago
placeholder alt text
North America
Anonymous $50 million donation helps cover the next 50 years of tuition for medical lab science students at University of Washington
By The Associated PressDecember 2, 2025
2 days ago
placeholder alt text
Economy
Scott Bessent calls the Giving Pledge well-intentioned but ‘very amorphous,’ growing from ‘a panic among the billionaire class’
By Nick LichtenbergDecember 3, 2025
22 hours ago
placeholder alt text
Innovation
Google CEO Sundar Pichai says we’re just a decade away from a new normal of extraterrestrial data centers
By Sasha RogelbergDecember 1, 2025
3 days ago
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • Future 50
  • World’s Most Admired Companies
  • See All Rankings
Sections
  • Finance
  • Leadership
  • Success
  • Tech
  • Asia
  • Europe
  • Environment
  • Fortune Crypto
  • Health
  • Retail
  • Lifestyle
  • Politics
  • Newsletters
  • Magazine
  • Features
  • Commentary
  • Mpw
  • CEO Initiative
  • Conferences
  • Personal Finance
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
About Us
  • About Us
  • Editorial Calendar
  • Press Center
  • Work At Fortune
  • Diversity And Inclusion
  • Terms And Conditions
  • Site Map

© 2025 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.