• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

Mark Cuban says he has the solution to growing income inequality, and it's to reward every employee—from CEO to janitor—with company stock

2

‘I want to die broke’: Billionaire philanthropist Denny Sanford dies after giving away $4 billion

3

'Dr. Doom' Nouriel Roubini says we're headed for universal basic income or 'some form of socialism' as AI revolutionizes work—He calls that optimistic

1

Mark Cuban says he has the solution to growing income inequality, and it's to reward every employee—from CEO to janitor—with company stock

2

‘I want to die broke’: Billionaire philanthropist Denny Sanford dies after giving away $4 billion

3

'Dr. Doom' Nouriel Roubini says we're headed for universal basic income or 'some form of socialism' as AI revolutionizes work—He calls that optimistic
Commentary

This Is Snapchat’s Biggest Problem

By
Michael Wade
Michael Wade
and
Bethany Cianciolo
Bethany Cianciolo
Down Arrow Button Icon
By
Michael Wade
Michael Wade
and
Bethany Cianciolo
Bethany Cianciolo
Down Arrow Button Icon
May 11, 2017, 12:07 PM ET
Add Fortune on Google for similar content.

Shortly after Snap’s (SNAP) recent IPO, I warned about the uphill battle it would face to generate revenue along with its vulnerability to imitation. On Wednesday, the company released its first post-IPO earnings report. It didn’t go well. Growth in daily users and revenues both missed expectations, and the stock was down more than 20% in after-hours trading. There are few indications that the future will bring better news, since Snapchat’s main problem is differentiation, and that is not likely to change.

In its early days, Snapchat was refreshingly simple and fun—a picture-messaging platform for friends to stay in touch with other friends, and an energizing change from dated and preachy Facebook (FB) and impersonal Instagram. It soon added playful elements like lenses and filters, which increased its allure.

However, ever since its acquisition attempt was spurned in 2013, Facebook has been on a mission to imitate Snapchat’s best features, mainly through its Instagram brand. Indeed, the company’s CEO, Kevin Systrom, openly admitted that Instagram Stories was a carbon copy of Snapchat Stories, with the sole purpose of converting users to Instagram. It seems to be working.

And it doesn’t stop with Stories. Snapchat and Instagram are steadily converging. Snapchat has added direct messaging and calling between users, as well as group functions. Instagram has added image and video filters, launched mobile web sharing, and added live video. Facebook is also extending Snapchat-like features to its other brands, like Messenger Day, WhatsApp Status, and Facebook Stories.

Users are reacting. Snapchat’s user growth over the last four quarters has been 17.2%, 7%, 3.2%, and 5%—not exactly explosive. Instagram, by contrast, seems to be faring better, with monthly active users topping 700 million in the most recent quarter, which has doubled in two years.

Snapchat’s differentiation challenge is not unique. It is a key issue among Internet companies in Silicon Valley. It’s tough to build a successful, unique business, but even tougher to sustain it. Have you visited LinkedIn lately? It looks a lot like Facebook. How different really are WhatsApp, Facebook Messenger, Apple (AAPL) Facetime, and Skype? If one doesn’t work, we just skip to the next one and hardly notice a difference.

After a few rounds of imitation, everything starts to look the same. Differentiation disappears, and that is a killer, especially for services without massive scale. Snap needs to erect clear points of differentiation protected by barriers. If it fails to do so, Facebook, with its strong brands and deep pockets, will cherry-pick all of its best ideas.

Where can Snap look for inspiration? China.

Ironically, Chinese Internet companies have the opposite problem to Silicon Valley. They are bad at creating breakthrough ideas, but masterful at incrementally innovating to the point of differentiation. Just look at WeChat. It began as a direct copy of WhatsApp, even down to the green logo. WeChat’s predecessor, QQ, was a direct copy of ICQ, so imitation runs deep in the veins of its parent company, Tencent.

 

While they may not be great at breakthrough ideas, Tencent, and other Chinese Internet giants, are excellent at post-imitation differentiation. If you look at WeChat today, it is completely different from WhatsApp. Sure, it still has messaging capabilities, but it’s also used for gaming, e-commerce, banking, and many other things. WeChat now has more monthly active users than Instagram, and that’s only in China! The average WeChat user checks the service more than 10 times per day and spends about an hour per day on the app.

When it comes to breakthrough innovations, China can learn a lot from Silicon Valley, but when it comes to sustaining innovations, the reverse is true. I once heard Alibaba’s (BABA) chairman Jack Ma say that thousands of incremental changes can add up to breakthrough change. Snap needs to take this lesson to heart. It will need to constantly innovate to maintain its differentiation among users, and it must take all the steps it can to protect its current unique features. Its acquisition of Bitmoji, a personalized emoji feature, is a step in the right direction, but it will need many more actions like this to win the differentiation battle against Facebook and others.

Michael Wade is director of the Global Center for Digital Business Transformation and professor of Innovation and Strategy at IMD. He is also co-author of the book, Digital Vortex: How Today’s Market Leaders Can Beat Disruptive Competitors at Their Own Game.

About the Authors
By Michael Wade
See full bioRight Arrow Button Icon
By Bethany Cianciolo
See full bioRight Arrow Button Icon
Add Fortune on Google for similar content.

Latest in Commentary

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in Commentary

k
Commentarypower
What I keep hearing from Fortune 500 CEOs: ‘We have no idea what we’re actually paying for power’
By Kiran BhatrajuJuly 21, 2026
2 hours ago
Bolt CEO Ryan Breslow
CommentaryHuman resources
The CEO who fired HR was right. About the wrong thing.
By KeyAnna SchmiedlJuly 21, 2026
2 hours ago
ford
Commentary250 Years of Innovation
Alliance for America’s Skilled Trades: Skilled trades shaped America’s past. Here’s how they can build America’s future
By Jim Farley, Linda Hubbard, Bayo Ogunlesi and Ruth PoratJuly 21, 2026
3 hours ago
Sumeet Agrawal is VP of Product Management (Data, AI Governance & Context Engineering for Agentic Systems) at Salesforce.
CommentaryAI agents
Salesforce VP on the leaky AI pipeline: why cheaper tokens won’t fix enterprise AI
By Sumeet AgrawalJuly 20, 2026
23 hours ago
japan
CommentaryJapan
Japan’s monetary conundrum — why the yen hit a 40-year low as interest rates hit a 31-year high
By Steve H. Hanke and John GreenwoodJuly 20, 2026
1 day ago
ryan
CommentaryLeadership
I’ve interviewed 700 leaders. The ones outsourcing their thinking to AI lose their best people first
By Ryan HawkJuly 20, 2026
1 day ago

Most Popular

Mark Cuban says he has the solution to growing income inequality, and it's to reward every employee—from CEO to janitor—with company stock
Success
Mark Cuban says he has the solution to growing income inequality, and it's to reward every employee—from CEO to janitor—with company stock
By Sasha RogelbergJuly 20, 2026
20 hours ago
‘I want to die broke’: Billionaire philanthropist Denny Sanford dies after giving away $4 billion
Success
‘I want to die broke’: Billionaire philanthropist Denny Sanford dies after giving away $4 billion
By Sydney LakeJuly 20, 2026
24 hours ago
'Dr. Doom' Nouriel Roubini says we're headed for universal basic income or 'some form of socialism' as AI revolutionizes work—He calls that optimistic
AI
'Dr. Doom' Nouriel Roubini says we're headed for universal basic income or 'some form of socialism' as AI revolutionizes work—He calls that optimistic
By Jason MaJuly 18, 2026
3 days ago
Current price of silver as of Monday, July 20, 2026
Personal Finance
Current price of silver as of Monday, July 20, 2026
By Joseph HostetlerJuly 20, 2026
1 day ago
Warren Buffett says his $147 billion investing career was an accident: ‘I may be one of the 10 luckiest in the world’
Future of Work
Warren Buffett says his $147 billion investing career was an accident: ‘I may be one of the 10 luckiest in the world’
By Sarah GlodekJuly 20, 2026
1 day ago
It’s not just Taco Bell lettuce and possible glass in Pillsbury rolls: Food and drink recall events reached a 6-year year-over-year high
Retail
It’s not just Taco Bell lettuce and possible glass in Pillsbury rolls: Food and drink recall events reached a 6-year year-over-year high
By Sasha RogelbergJuly 20, 2026
1 day ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.