Marketers love sharing “content” as part of campaigns, especially the free sort, like social media commentary or videos created by happy customers.
That obsession inspired marketing software company Adobe’s Tuesday buyout of Livefyre, a startup that names dozens of large consumer products companies like Coca-Cola, Hallmark, Kimberly-Clark, and Warner Music Group, as its customers.
Terms of the deal weren’t disclosed, but it is expected to close within “months.”
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Livefyre, founded back in 2009, is probably best known for technology that companies use to manage comments or product reviews submitted by website visitors. It branched out dramatically from that initial focus with the September 2013 acquisition of Storify, a service for curating commentary and images from Facebook, Instagram, Twitter, and other social networks.
Adobe (ADBE) was actually one of Livefyre’s backers, and in February 2015 it participated in the company’s $47 million Series D round. Salesforce (CRM) Ventures was also part of that round.
Over time, Adobe plans to fold Livefyre’s various services into Adobe Experience Manager, the company’s content management system. Livefyre’s technology will also be connected more closely with Adobe’s cloud marketing applications, according to a press release issued by the two companies.
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Adobe’s chief rivals Marketo, Oracle (with Eloqua), and Salesforce all offer similar content marketing capabilities as part of their own product portfolios or through partnerships, said Cathy McKnight, co-founder of research firm Digital Clarity Group.
“User-generated content has a huge influence on brand-related decisions, so it makes sense that some of the most engaging content is that which customers create,” McKnight said. “One way to do that is to include social and other user generated content—like product/service reviews on testimonial pages—into the content strategy.”
Slowly, but surely, the category is starting to consolidate. Another example from recent weeks involves the union of ScribbleLive and Visually, which together raised about $74 million in backing before joining forces. Their customer list includes Bank of America, Bayer, Deutsche Telekom, Ferrari, Oracle, Red Bull, and Yahoo.