• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

The U.S. campaigned to host the World Cup. Now soccer fans will trade their countries' train system for the U.S.'s 'D' rated infrastructure

2

Jeff Bezos wants the bottom half of earners to pay zero income tax—he says nurses making just $75K should save $12K a year

3

The pig in the python: Baby boomers are strangling the economy they built by refusing to move or retire

1

The U.S. campaigned to host the World Cup. Now soccer fans will trade their countries' train system for the U.S.'s 'D' rated infrastructure

2

Jeff Bezos wants the bottom half of earners to pay zero income tax—he says nurses making just $75K should save $12K a year

3

The pig in the python: Baby boomers are strangling the economy they built by refusing to move or retire
LeadershipHuman Capital

Behind the Departure of Spirit Airline’s Wildly Unconventional CEO

Shawn Tully
By
Shawn Tully
Shawn Tully
Senior Editor-at-Large
Down Arrow Button Icon
Shawn Tully
By
Shawn Tully
Shawn Tully
Senior Editor-at-Large
Down Arrow Button Icon
January 8, 2016, 6:00 AM ET
ben baldanza
CLOSING BELL -- Pictured: Ben Baldanza, CEO of Spirit Airlines, in an interview during the eMerge Conference on May 4, 2015 -- (Photo by: David A.Grogan/CNBC/NBCU Photo Bank via Getty Images)Photograph by CNBC NBCU Photo Bank via Getty Images

The departure of one of the airline industry’s most successful, and wildly unconventional, CEOs shocked industry veterans and analysts alike. On Tuesday, Spirit Airlines’ board announced that director Robert Fornaro would replace CEO Ben Baldanza, 54, who’d led Spirit for a decade.

Baldanza built Spirit (SAVE) from a tiny startup into the nation’s leading ultra-low-cost carrier. For years, Spirit stole passengers from the beleaguered majors by brazenly proving that customers will overlook legroom-deprived, no-recline seats, and stiff fees for everything from carry-on bags to printing boarding passes, so long as the price is right.

In its press release, Spirit gave no reason for Baldanza’s exit, besides the departing CEO’s statement that he’d recently moved to the Washington, DC area, far from Spirit’s headquarters in Miramar, Florida, north of Miami. Still, the switch underscores the new reality of air travel: The big carriers are now challenging their discount rivals far more aggressively, creating a real dogfight that Spirit and the other extreme discounters will be hard-pressed to win.

Here are a few lessons, and probable conclusions, from Spirit’s change at the top:

The succession is unusual. Fornaro is the former CEO of AirTran who oversaw its sale to Southwest (LUV) in 2011. The switch from Baldanza to Fornaro sounds more like a quick improvisation than a succession plan. Naming an ex-CEO in his mid-60s who had been retired for four years isn’t the kind of choice that most boards, given time, would normally make. In an email to Fortune, Balzana stated that his departure was planned well in advance. “I made my decision to leave Spirit in 2013, and gave my board a two year transition to find my replacement,” he wrote in the email. Supporting this, my wife and I bought property and began building a home in Northern Virginia in 2014. There was nothing ‘sudden’ about this transition, and my departure had no acrimony.”

 

Baldanza’s quirky style caused turbulence. Baldanza pursued a kind of reverse-marketing strategy unique to the normally service-obsessed air travel industry. In TV ads and web videos, he touted Spirit’s “bare fare,” “stripped down naked” service, bragging that it was fine that a lot of travelers hate and shun Spirit, because stoic regulars would keep returning for its cut-rate fares. One ad pictured the CEO lying in an overhead storage bin, extolling Spirit’s fees for carry-ons. “If we had not implemented this, there’s no telling what people might try to put in the overhead bin,” a horizontal Baldanza declared.

In late 2014, Spirit released an ad called “State of the Hate Report,” a mock newscast featuring puppets as presenters who related passengers’ frustrations with all airlines in saucy language. Spirit gloried in getting its share of the gripes.

When a maverick’s stock price is high, boasting about negative feedback may appear smart. But Spirit’s shares have dropped by over 50% since their peak of $85 in December 2014. At AirTran, Fornaro blended bargain fares with the relatively customer-friendly perks that Spirit proudly disdained. Fornaro’s ascension may show that the board wants to cease touting Spirit’s “naked” service and instead appeal to an audience far beyond the most Spartan of travelers.

Spirit is facing a dogfight with American. Although Spirit fared well against all the majors, it hit American (AAL) hardest. In the years prior to its 2013 bankruptcy and restructuring—and subsequent merger with US Airways—American was an easy target. Its precarious finances prevented it from adding new flights to counter Spirit, and highly restrictive labor contracts blocked American from growing regional service where Spirit excelled. Spirit thrived by poaching customers in such American strongholds as Dallas, Chicago, and southern Florida, where American dominates traffic to the Caribbean.

But starting in 2014, American emerged with far lower costs and flexible work rules. It confronted Spirit by slashing fares on competing routes and increasing its regional service. The old weaknesses Spirit so successfully exploited have mainly vanished.

To be sure, Spirit is still highly profitable. But both its margins and its “load factor,” the percentage of seats it fills on each plane, are declining. Shortly before his departure, Baldanza reduced profit forecasts for the fourth quarter and stated that earnings would probably shrink in 2016.

Spirit is growing too fast. Given American’s determination to match Spirit’s fares and flight schedule, Spirit’s gigantic 30% growth for 2015 was likely a mistake. The expansion made each flight less profitable than before. That doesn’t mean the Spirit model won’t work. Spirit will probably fare a lot better if it stops flooding the market with seats and gets customers to prize its service along with its prices. That’s the strategic elixir that drives Southwest.

The majors have finally gotten their wings level. They’re no longer the patsies whose passengers Spirit easily stole and whose service frills it mocked.

It will be great for travelers if Spirit can adjust its flight plan and keep the majors honest with its fantastic bargain fares. The last thing America needs is a return of the airline cartel that brought us decades of inflated prices and, by the way, lazy, lousy service.

About the Author
Shawn Tully
By Shawn TullySenior Editor-at-Large

Shawn Tully is a senior editor-at-large at Fortune, covering the biggest trends in business, aviation, politics, and leadership.

See full bioRight Arrow Button Icon

Latest in Leadership

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in Leadership

Sam Altman, wearing a suit, speaks in front of a dark red background.
AIOpenAI
Sam Altman and Dario Amodei are both walking back their AI jobs apocalypse prophecies as they eye blockbuster IPOs
By Sasha RogelbergMay 26, 2026
4 hours ago
As China bets its future on AI by cutting arts degrees, Jensen Huang says parents shouldn’t worry about what their kids study
AIJensen Huang
As China bets its future on AI by cutting arts degrees, Jensen Huang says parents shouldn’t worry about what their kids study
By Marco Quiroz-GutierrezMay 26, 2026
6 hours ago
Largest study of AI hiring algorithms to date finds ‘clear racial disparities’ — over 25% of Black applicants tainted by bias
AIHiring
Largest study of AI hiring algorithms to date finds ‘clear racial disparities’ — over 25% of Black applicants tainted by bias
By Nick LichtenbergMay 26, 2026
6 hours ago
andrew macdonald
AITech
Uber burned through its entire 2026 AI budget in four months. Now its COO is questioning whether it’s worth it
By Jake AngeloMay 26, 2026
6 hours ago
Bill Winters, chief executive officer of Standard Chartered
SuccessJobs
After receiving backlash, the CEO of Standard Chartered apologizes for hurt over saying ‘lower value human capital’ will be automated by AI
By Emma BurleighMay 26, 2026
9 hours ago
Kevin O’Leary slams people who want work-life balance: ‘I hope they work for my competitors’
Successwork-life balance
Kevin O’Leary slams people who want work-life balance: ‘I hope they work for my competitors’
By Sydney LakeMay 26, 2026
9 hours ago

Most Popular

The U.S. campaigned to host the World Cup. Now soccer fans will trade their countries' train system for the U.S.'s 'D' rated infrastructure
Travel & Leisure
The U.S. campaigned to host the World Cup. Now soccer fans will trade their countries' train system for the U.S.'s 'D' rated infrastructure
By Catherina GioinoMay 25, 2026
2 days ago
Jeff Bezos wants the bottom half of earners to pay zero income tax—he says nurses making just $75K should save $12K a year
Success
Jeff Bezos wants the bottom half of earners to pay zero income tax—he says nurses making just $75K should save $12K a year
By Preston ForeMay 21, 2026
5 days ago
The pig in the python: Baby boomers are strangling the economy they built by refusing to move or retire
Economy
The pig in the python: Baby boomers are strangling the economy they built by refusing to move or retire
By Nick LichtenbergMay 25, 2026
2 days ago
The Supreme Court handed Trump a Golden Chariot on tariffs — now he just has to take it
Commentary
The Supreme Court handed Trump a Golden Chariot on tariffs — now he just has to take it
By Jeffrey Sonnenfeld and Steven TianMay 26, 2026
14 hours ago
Elon Musk's best friend could make more than $100 billion from SpaceX's IPO. His firm is also owed billions by SpaceX
Investing
Elon Musk's best friend could make more than $100 billion from SpaceX's IPO. His firm is also owed billions by SpaceX
By Eva RoytburgMay 25, 2026
1 day ago
A billionaire and an A-list actor found refuge in a 37-home Florida neighborhood with armed guards—proof that privacy is now the ultimate luxury
Real Estate
A billionaire and an A-list actor found refuge in a 37-home Florida neighborhood with armed guards—proof that privacy is now the ultimate luxury
By Marco Quiroz-GutierrezMay 25, 2026
2 days ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.