• Home
  • News
  • Fortune 500
  • Tech
  • Finance
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia
Apple

27 points of pain: Software and services Apple needs to fix

By
Philip Elmer-DeWitt
Philip Elmer-DeWitt
Down Arrow Button Icon
By
Philip Elmer-DeWitt
Philip Elmer-DeWitt
Down Arrow Button Icon
January 11, 2015, 1:32 PM ET

Has your Mac been crashing more than usual lately? Have your iPhone apps started to misbehave?

You are not alone. Following up the alarm issued last week by Marco Arment — one Arment now regrets in part because he didn’t offer enough specifics — veteran Apple watcher Glenn Fleishman has filled in the blanks.

“The point of owning a Mac,” he writes, “is to not have to reboot it regularly.”

Drawing on his and his Twitter followers’ experiences, Fleishman assembled a list of 27 persistent problems in Apple’s recent software releases. What follows is a summary. Full details here: The Software and Services Apple Needs To Fix.

Mac OS X:

  • General reliability. Apps will spontaneously quit for no reason, sometimes in cascades.
  • Massive accumulation of paging files. Over time, virtual memory or other related “paging” files accumulate to the tune of 20 to 30 GB.
  • User interface slowdowns until reboot. A common problem. It may be related to swapping.
  • Network shares and printers disappear.
  • The attack of the 50-foot save sheet. Yosemite’s save sheet (or save dialog) grows by 22 pixels every time you invoke it until you lose your mind.
  • Incremental Bonjour network names. So you see “Glenn’s MacBook Air (2)”, “3”, and so on.
  • Screen Sharing either slows down, isn’t available, or becomes unreliable.
  • Messages. The failure to sync across platforms and devices remains terrible. The number of times Messages dies on me and tells me an internal error occurs is very large.
  • Spaces, the feature that lets you have multiple desktops, works horribly across both my regular systems.
  • Mail. I’ve had the app suddenly tell me all connections are broken and refuse to fix them. Quitting and launching sometimes helps; other times, a system reboot is required.
  • Wi-Fi remains inconsistent and unreliable.
  • iPhoto has been underpowered and wonky from the start.
  • Aperture was never brought to its full potential, and is now abandoned.
  • iTunes has been a dog’s lunch of unrelated features crammed into the same sack for years.
  • iWork ’12 was a giant step back from iWork ’09.
  • iBooks reliability issues abound, including a failure to sync annotations.
  • Spontaneous logout of all users. There’s no solution on Apple’s discussion forums.
  • Failure to support 4K at 60 Hz reliably.

.

iOS software:

  • Bad performance on older devices:Even relatively well-powered devices not at the far end of backward compatibility for iOS 8 suffer under the new releases.
  • AirDrop, even in iOS 8, remains scattershot and unreliable even when all system requirements are met.
  • Podcast app stalls on downloads and requires a system restart to begin downloads again.
  • App search routinely fails in Spotlight after a restart. It appears later, sometimes much later, for no apparent reason.
  • Bluetooth pairing is unreliable. Whether that’s an OS X or iOS feature problem, I’m not sure.
  • Third-party keyboards crash in Apple apps. It’s hard to know whom to blame.

.

Services:

  • Apple IDs can’t be merged. You would expect it would be possible to merge purchases and other data into a single master account. It is not.
  • Family Sharing isn’t ready for prime time. A recent Upgrade podcast suggested that Family Sharing was designed by people without families.
  • Apple can choose to unlock Apple ID accounts locked for security purposes and generally chooses not to.

.

Follow Philip Elmer-DeWitt on Twitter at @philiped. Read his Apple AAPL -0.95% coverage at fortune.com/ped or subscribe via his RSS feed.

Learn more about Apple’s software updates from Fortune’s video team:

About the Author
By Philip Elmer-DeWitt
See full bioRight Arrow Button Icon

Latest in

CryptoBinance
Binance has been proudly nomadic for years. A new announcement suggests it’s finally chosen a headquarters
By Ben WeissDecember 7, 2025
1 hour ago
Big TechStreaming
Trump warns Netflix-Warner deal may pose antitrust ‘problem’
By Hadriana Lowenkron, Se Young Lee and BloombergDecember 7, 2025
5 hours ago
Big TechOpenAI
OpenAI goes from stock market savior to burden as AI risks mount
By Ryan Vlastelica and BloombergDecember 7, 2025
5 hours ago
InvestingStock
What bubble? Asset managers in risk-on mode stick with stocks
By Julien Ponthus, Natalia Kniazhevich, Abhishek Vishnoi and BloombergDecember 7, 2025
5 hours ago
EconomyTariffs and trade
Macron warns EU may hit China with tariffs over trade surplus
By James Regan and BloombergDecember 7, 2025
6 hours ago
EconomyTariffs and trade
U.S. trade chief says China has complied with terms of trade deals
By Hadriana Lowenkron and BloombergDecember 7, 2025
6 hours ago

Most Popular

placeholder alt text
Real Estate
The 'Great Housing Reset' is coming: Income growth will outpace home-price growth in 2026, Redfin forecasts
By Nino PaoliDecember 6, 2025
2 days ago
placeholder alt text
AI
Nvidia CEO says data centers take about 3 years to construct in the U.S., while in China 'they can build a hospital in a weekend'
By Nino PaoliDecember 6, 2025
1 day ago
placeholder alt text
Economy
The most likely solution to the U.S. debt crisis is severe austerity triggered by a fiscal calamity, former White House economic adviser says
By Jason MaDecember 6, 2025
1 day ago
placeholder alt text
Big Tech
Mark Zuckerberg rebranded Facebook for the metaverse. Four years and $70 billion in losses later, he’s moving on
By Eva RoytburgDecember 5, 2025
2 days ago
placeholder alt text
Economy
JPMorgan CEO Jamie Dimon says Europe has a 'real problem’
By Katherine Chiglinsky and BloombergDecember 6, 2025
1 day ago
placeholder alt text
Uncategorized
Transforming customer support through intelligent AI operations
By Lauren ChomiukNovember 26, 2025
11 days ago
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • Future 50
  • World’s Most Admired Companies
  • See All Rankings
Sections
  • Finance
  • Leadership
  • Success
  • Tech
  • Asia
  • Europe
  • Environment
  • Fortune Crypto
  • Health
  • Retail
  • Lifestyle
  • Politics
  • Newsletters
  • Magazine
  • Features
  • Commentary
  • Mpw
  • CEO Initiative
  • Conferences
  • Personal Finance
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
About Us
  • About Us
  • Editorial Calendar
  • Press Center
  • Work At Fortune
  • Diversity And Inclusion
  • Terms And Conditions
  • Site Map

© 2025 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.