• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia
Tech@Work

Hershey turns Kisses and Hugs into hard data

Michal Lev-Ram
By
Michal Lev-Ram
Michal Lev-Ram
Special Correspondent
Down Arrow Button Icon
Michal Lev-Ram
By
Michal Lev-Ram
Michal Lev-Ram
Special Correspondent
Down Arrow Button Icon
December 4, 2014, 7:06 AM ET
hershey kisses
Illustration By: Alex Robbins

Alexander Karp, chief executive of Palantir Technologies, and J.P. Bilbrey, CEO of Pennsylvania-based confectionery Hershey, are an unlikely duo. Palantir is a cagey Silicon Valley company whose software may or may not have helped track down Osama bin Laden. Hershey is the beloved maker of Kisses, Kit Kats, and Reese’s Peanut Butter Cups. On a sunny day at Palantir headquarters in Palo Alto, the two executives are engaged in animated conversation. Their not-so-secretive plan? Make global food distribution more efficient.

Palantir, co-founded by entrepreneur Peter Thiel in 2004, got its start selling its software, which looks for patterns across broad data sets, to government agencies like the CIA and NSA. The company expects to end the year with over $1 billion in revenue and is working to expand its customer base. It is selling data analysis technology to Wall Street firms that want to detect fraud and to pharmaceutical companies looking to expedite the development of new drugs. Hershey (HSY) has been using Palantir’s tools to find correlations between weather patterns and consumer behavior.

But that’s not enough. A fledgling consortium of consumer packaged-goods companies led by Hershey wants to integrate its members’ individual data sets and analyze them with the hope that, collectively, the data can help all the companies better understand purchasing trends and come up with more cost-efficient global distribution models. As in the cybersecurity industry, it’s a rising-tide-lifts-all-boats mentality for companies that first want to be in the business of knowledge.

“Historically data has been monetized and held closely, vs. shared,” Bilbrey says. “I believe in a much more open environment and freer data. Your competitive advantage is being able to work with the information, not hold on to it.”

READ: “At Zulily, a Small Approach to Big Data”

For example, if Palantir data suggest that Detroit consumers are buying more from smaller grocery stores instead of large supermarket chains, Hershey can proactively reallocate the distribution of its products accordingly, reducing the inventory and distribution costs that would come from responding in a more piecemeal fashion. The company is also using data to track and better understand cocoa-farming productivity in West Africa as well as to create new products. After looking at trends in chewing gum sales—they’re in decline—it developed a gum that dissolves like a mint so that it need not be spit out.

Though the consortium is paying for the cost of running the software—it is a commercial arrangement, after all—Karp says he sees it less as a source of direct revenue and more as an opportunity to transform how an industry uses data. “I think capitalism is flawed,” Karp says. “We focus on big problems and finding the best partners to solve those problems.”

Palantir has raised more than $900 million in funding and is valued at over $12 billion, which could prompt some investors to clamor for an initial public offering. Karp believes going public could detract Palantir from its mission of using software to improve the world. Hershey, of course, would say that improving chocolate distribution is just the way to do that.

This story is from the December 22, 2014 issue of Fortune.

About the Author
Michal Lev-Ram
By Michal Lev-RamSpecial Correspondent
Twitter icon

Michal Lev-Ram is a special correspondent covering the technology and entertainment sectors for Fortune, writing analysis and longform reporting.

See full bioRight Arrow Button Icon

Latest in

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • Future 50
  • World’s Most Admired Companies
  • See All Rankings
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Editorial Calendar
  • Press Center
  • Work At Fortune
  • Diversity And Inclusion
  • Terms And Conditions
  • Site Map
  • About Us
  • Editorial Calendar
  • Press Center
  • Work At Fortune
  • Diversity And Inclusion
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in

 The world’s 500 richest people made more than a quarter trillion yesterday as volatile markets react to fragile Iran war ceasefire
EconomyBillionaires
 The world’s 500 richest people made more than a quarter trillion yesterday as volatile markets react to fragile Iran war ceasefire
By Jacqueline MunisApril 9, 2026
4 hours ago
Only five ships crossed the Strait of Hormuz Thursday, far below Iran’s pledge as negotiations begin
EnergyIran
Only five ships crossed the Strait of Hormuz Thursday, far below Iran’s pledge as negotiations begin
By Eva RoytburgApril 9, 2026
6 hours ago
7 best debt relief companies 2026
Personal FinanceLoans
7 best debt relief companies 2026
By Joseph HostetlerApril 9, 2026
6 hours ago
JFK, jr and Carolyn Bessette walk their dog in New York City.
RetailLevi Strauss
Levi’s 517 jeans sales jump 25% thanks to ‘Love Story’ and the Carolyn Bessette Kennedy effect
By Molly Liebergall and Morning BrewApril 9, 2026
7 hours ago
iran
EnergyFood and drink
A global food emergency: Why the closed Strait of Hormuz puts half the world’s calories at risk
By Aya S. Chacar and The ConversationApril 9, 2026
9 hours ago
Willie Walsh, wearing a blue suit, looks to his right with his mouth slightly open.
EnergyAviation
Jet fuel supply disruptions are comparable to 9/11 and could take months to replenish even if Hormuz Strait is reopening, airline trade group warns
By Sasha RogelbergApril 9, 2026
9 hours ago

Most Popular

The U.S. government is spending $88 billion a month in interest on national debt—equal to spending on defense and education combined
Economy
The U.S. government is spending $88 billion a month in interest on national debt—equal to spending on defense and education combined
By Fortune EditorsApril 9, 2026
14 hours ago
2 years ago, Saudi Arabia quietly canceled the ‘petrodollar’ deal with America that wired the world economy for 50 years. Then war broke out in Iran
Energy
2 years ago, Saudi Arabia quietly canceled the ‘petrodollar’ deal with America that wired the world economy for 50 years. Then war broke out in Iran
By Fortune EditorsApril 7, 2026
2 days ago
Gen Z doesn't want your full-time job. They want several part-time roles, and it's reshaping the entire workforce
Success
Gen Z doesn't want your full-time job. They want several part-time roles, and it's reshaping the entire workforce
By Fortune EditorsApril 9, 2026
18 hours ago
Self-made billionaire MrBeast says his work-life balance is nonexistent and calls it a ‘miracle’ if he works less than 15-hour days: ‘I live to work’
Success
Self-made billionaire MrBeast says his work-life balance is nonexistent and calls it a ‘miracle’ if he works less than 15-hour days: ‘I live to work’
By Fortune EditorsApril 8, 2026
1 day ago
Gen Z workers are so fearful AI will take their job they’re intentionally sabotaging their company’s AI rollout
AI
Gen Z workers are so fearful AI will take their job they’re intentionally sabotaging their company’s AI rollout
By Fortune EditorsApril 8, 2026
1 day ago
The U.S. had a national debt ‘home run’ in its grasp, says Jamie Dimon. But the government did nothing, and now its best option is crisis management
Economy
The U.S. had a national debt ‘home run’ in its grasp, says Jamie Dimon. But the government did nothing, and now its best option is crisis management
By Fortune EditorsApril 8, 2026
2 days ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.