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Retailers are reversing generous returns policies which cost a staggering $817 billion last year–but consumers still expect easy returns as they plan their holiday shopping
Commentary
Retailers are reversing generous returns policies which cost a staggering $817 billion last year–but consumers still expect easy returns as they plan their holiday shopping
By Heather Hoover-SalomonNovember 17, 2023
Avon survived on door-to-door sales for 137 years. Now, it’s opening its first U.K. stores because its customers have given up being at home
Retail
Avon survived on door-to-door sales for 137 years. Now, it’s opening its first U.K. stores because its customers have given up being at home
By Ryan HoggNovember 14, 2023
China’s Singles Day festival wraps up with $156B in estimated sales, Alibaba and JD.com reporting growth amid low expectations
Asia
China’s Singles Day festival wraps up with $156B in estimated sales, Alibaba and JD.com reporting growth amid low expectations
By Casey Hall and ReutersNovember 12, 2023
1800 Flowers CEO Jim McCann
Leadership
1-800-Flowers CEO shares how he made his first billion—and the best business advice he received from JPMorgan CEO Jamie Dimon
By Ruth UmohOctober 24, 2023
EBay wants to sell your grandmother’s vintage designer handbag as part of its growth strategy
Leadership
EBay wants to sell your grandmother’s vintage designer handbag as part of its growth strategy
By Phil WahbaSeptember 29, 2023
How Taylor Swift, ‘The Bachelorette,’ and an Etsy-like website are fueling a turnaround for crafts retailer Michaels
Leadership
How Taylor Swift, ‘The Bachelorette,’ and an Etsy-like website are fueling a turnaround for crafts retailer Michaels
By Phil WahbaSeptember 1, 2023
An Amazon package hanging out of a slightly too-small mailbox
Retail
Amazon wants to ship your orders without a box. Shoppers worry it will boost package theft, but psychology shows it could actually deter it
By Paige HagyAugust 11, 2023
How Etsy’s CEO is navigating a business slowdown after pandemic boom: ‘The hardest money you’ll ever get is from a customer’
Leadership
How Etsy’s CEO is navigating a business slowdown after pandemic boom: ‘The hardest money you’ll ever get is from a customer’
By Phil WahbaMarch 31, 2023
For eBay’s buyers, sellers, and investors, sustainability still ranks second place to earnings
Newsletters
For eBay’s buyers, sellers, and investors, sustainability still ranks second place to earnings
By Eamon BarrettFebruary 23, 2023
Don’t fall for these 3 psychological tricks Black Friday sales use to make us buy more
Commentary
Don’t fall for these 3 psychological tricks Black Friday sales use to make us buy more
By Gleb TsipurskyNovember 22, 2022
Chewy CEO Sumit Singh on his secret to profitability: chasing customer loyalty over customer churn
Leadership
Chewy CEO Sumit Singh on his secret to profitability: chasing customer loyalty over customer churn
By Phil WahbaSeptember 16, 2022
The shoe industry’s dirty secrets–and how technology will clean it up
Commentary
The shoe industry’s dirty secrets–and how technology will clean it up
By Greg TunneySeptember 8, 2022
Amazon and Walmart want the FAA to let them use part of your property. Here’s how drone delivery companies are coming for your airspace
Commentary
Amazon and Walmart want the FAA to let them use part of your property. Here’s how drone delivery companies are coming for your airspace
By Troy RuleSeptember 2, 2022
The largest Chinese e-commerce company you have never heard of is about to enter the U.S. with a model to challenge Amazon’s dominance
Tech
The largest Chinese e-commerce company you have never heard of is about to enter the U.S. with a model to challenge Amazon’s dominance
By Grady McGregorAugust 23, 2022
Why India could single-handedly shape the future of e-commerce this summer
Commentary
Why India could single-handedly shape the future of e-commerce this summer
By Alex Salkever, Ismail Amla and Vivek WadhwaAugust 2, 2022
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