E-commerce

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Why online retailers increasingly let customers keep returns—and don’t want you to know much about it

Why online retailers increasingly let customers keep returns—and don’t want you to know much about it

By Steve Mollman

December 1, 2023

Hand dipped chocolate covered strawberries are prepared for the arrangements. All of the edible arrangements are completely hand made from the cutting of the fruit in designs such as hearts or daisies to dipping strawberries, bananas and apples into eithe

How Edible Arrangements is ditching its ‘granny’ brand as it tracks to hit $500 million in sales this year

November 23, 2023

Retailers are reversing generous returns policies which cost a staggering $817 billion last year–but consumers still expect easy returns as they plan their holiday shopping

Retailers are reversing generous returns policies which cost a staggering $817 billion last year–but consumers still expect easy returns as they plan their holiday shopping

By Heather Hoover-Salomon

November 17, 2023

Avon survived on door-to-door sales for 137 years. Now, it’s opening its first U.K. stores because its customers have given up being at home

Avon survived on door-to-door sales for 137 years. Now, it’s opening its first U.K. stores because its customers have given up being at home

November 14, 2023

China’s Singles Day festival wraps up with $156B in estimated sales, Alibaba and JD.com reporting growth amid low expectations

China’s Singles Day festival wraps up with $156B in estimated sales, Alibaba and JD.com reporting growth amid low expectations

By Casey Hall and Reuters

November 12, 2023

1800 Flowers CEO Jim McCann

1-800-Flowers CEO shares how he made his first billion—and the best business advice he received from JPMorgan CEO Jamie Dimon

October 24, 2023

EBay wants to sell your grandmother’s vintage designer handbag as part of its growth strategy

EBay wants to sell your grandmother’s vintage designer handbag as part of its growth strategy

September 29, 2023

How Taylor Swift, ‘The Bachelorette,’ and an Etsy-like website are fueling a turnaround for crafts retailer Michaels

How Taylor Swift, ‘The Bachelorette,’ and an Etsy-like website are fueling a turnaround for crafts retailer Michaels

September 1, 2023

An Amazon package hanging out of a slightly too-small mailbox

Amazon wants to ship your orders without a box. Shoppers worry it will boost package theft, but psychology shows it could actually deter it

August 11, 2023

How Etsy’s CEO is navigating a business slowdown after pandemic boom: ‘The hardest money you’ll ever get is from a customer’

How Etsy’s CEO is navigating a business slowdown after pandemic boom: ‘The hardest money you’ll ever get is from a customer’

March 31, 2023

For eBay’s buyers, sellers, and investors, sustainability still ranks second place to earnings

For eBay’s buyers, sellers, and investors, sustainability still ranks second place to earnings

By Eamon Barrett

February 23, 2023

Don’t fall for these 3 psychological tricks Black Friday sales use to make us buy more

Don’t fall for these 3 psychological tricks Black Friday sales use to make us buy more

By Gleb Tsipursky

November 22, 2022

Chewy CEO Sumit Singh on his secret to profitability: chasing customer loyalty over customer churn

Chewy CEO Sumit Singh on his secret to profitability: chasing customer loyalty over customer churn

September 16, 2022

The shoe industry’s dirty secrets–and how technology will clean it up

The shoe industry’s dirty secrets–and how technology will clean it up

September 8, 2022

Amazon and Walmart want the FAA to let them use part of your property. Here’s how drone delivery companies are coming for your airspace

Amazon and Walmart want the FAA to let them use part of your property. Here’s how drone delivery companies are coming for your airspace

September 2, 2022

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