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Customer service chatbots are buggy and disliked by consumers. Can AI make them better?
Tech
Customer service chatbots are buggy and disliked by consumers. Can AI make them better?
By Nicholas GordonAugust 9, 2024
Companies will need to close three gaps—value, confidence, and expertise—if they want to make AI useful
Tech
Companies will need to close three gaps—value, confidence, and expertise—if they want to make AI useful
By Lionel LimAugust 5, 2024
Ellyn Shook, chief leadership and human resources officer of Accenture, speaking onstage
Newsletters
The CHRO of Accenture is leaving after 36 years. These are the 3 ‘massive shifts’ she’s seen in her time in HR 
By Emma Burleigh and Azure GilmanJuly 30, 2024
Accenture's outgoing CHRO of 36 years, Ellyn Shook.
Leadership
Exit Interview: Accenture’s outgoing CHRO explains the ‘three massive shifts’ she’s seen in her 36 year career—and what the future holds for people leaders
By Emma BurleighJuly 30, 2024
FTC orders 8 companies to hand over information on ‘surveillance pricing’ practices
Retail
FTC orders 8 companies to hand over information on ‘surveillance pricing’ practices
By Wyatte Grantham-Philips and The Associated PressJuly 24, 2024
How trust and safety leaders at top tech companies are approaching the security threat of AI: ‘Trust but verify’
Tech
How trust and safety leaders at top tech companies are approaching the security threat of AI: ‘Trust but verify’
By Leo SchwartzJuly 16, 2024
Analyst slashes Accenture share price target to $350 amid slump in global IT services spending
Finance
Analyst slashes Accenture share price target to $350 amid slump in global IT services spending
By Luisa BeltranJune 18, 2024
DoorDash’s CFO on the company’s Fortune 500 debut: ‘Our goal wasn’t to build a food delivery business’
Newsletters
DoorDash’s CFO on the company’s Fortune 500 debut: ‘Our goal wasn’t to build a food delivery business’
By Sheryl EstradaJune 17, 2024
Accenture’s CEO and CFO are both women. Barely 2% of S&P 500 firms can boast that dynamic
Newsletters
Accenture’s CEO and CFO are both women. Barely 2% of S&P 500 firms can boast that dynamic
By Sheryl EstradaJune 13, 2024
Leaders from Accenture and Wells Fargo discuss ‘transformative’ capabilities of AI in finance
Newsletters
Leaders from Accenture and Wells Fargo discuss ‘transformative’ capabilities of AI in finance
By Sheryl EstradaMay 21, 2024
Professional namer Anthony Shore
Success
Meet the ‘professional namer’ who directed Accenture’s $100 million name change: ‘It’s the best job in the world’
By Jasmine LiApril 25, 2024
Hilton employees group high-fiving
Success
As AI accelerates, 100 Best Companies prove the rising value of employee trust
By Michael C. Bush and Great Place To WorkApril 4, 2024
Accenture CEO Julie Sweet shares why her firm is acquiring Udacity to launch an AI-powered training platform
Leadership
Accenture CEO Julie Sweet shares why her firm is acquiring Udacity to launch an AI-powered training platform
By Diane BradyMarch 5, 2024
Businesses are scrambling to appoint AI leaders—and CAIO compensation packages average well above $1 million
Success
Businesses are scrambling to appoint AI leaders—and CAIO compensation packages average well above $1 million
By Orianna Rosa RoyleJanuary 31, 2024
Accenture CTO says ‘there will be some consolidation’ of jobs but ‘the biggest worry is of the jobs for people who won’t be using generative AI’
Tech
Accenture CTO says ‘there will be some consolidation’ of jobs but ‘the biggest worry is of the jobs for people who won’t be using generative AI’
By Kylie RobisonDecember 12, 2023
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