Agentic AI systems must have 'a human in the loop,' says Google exec

Good morning. Agentic AI could fundamentally reshape businesses in less than three years.

At the Fortune Brainstorm AI Singapore conference this week, Sapna Chadha, VP for Southeast Asia and South Asia Frontier at Google, explained that AI agents are evolving beyond single-task assistants. AI agents take powerful language models and equip them with tools, enabling them to carry out multi-step or complex actions—not just single isolated tasks, she explained. It’s about stitching capabilities together so that agents can act on behalf of users in increasingly sophisticated ways, she said.

By 2028, it is expected that almost 33% of all enterprise software will have agentic AI built in, automating nearly 15% of day-to-day work and workflows, Chadha said.

Vivek Luthra, Accenture’s Asia Pacific data and AI lead, told Fortune’s Jeremy Kahn that clients are experiencing three stages of agentic AI adoption:

AI Assist: Agents help employees with individual tasks.
AI Adviser: Agents provide insights to empower better decisions.
Autonomation: Agents autonomously manage entire workflows.

Luthra noted that, while most companies are still in the “assist” or “adviser” stages, Accenture is already observing fully autonomous processes in select strategic functions.

Within Accenture, AI agents are deployed internally across HR, finance, marketing, and IT. Externally, industries such as life sciences use agents to speed up regulatory approvals, while sectors such as insurance and banking leverage them for fraud management.

Accenture’s recent “front-runners” report surveyed 2,000 industry executives, finding that about 8% of companies have truly scaled up their AI adoption. “AI is very high on the agenda, but companies are still figuring out how to scale it,” Luthra noted.

Chadha shared that agentic AI features appear in both Google’s consumer products and enterprise solutions. She highlighted Project Astra as Google’s vision for a universal AI agent capable of handling diverse tasks, from diagnosing bike repairs via camera to initiating support calls.

As agentic systems become more powerful and autonomous, the need for responsible AI and improved safety standards increases.

Google is working with trusted testers and moving carefully, Chadha said. Key risks could include agents going rogue or sharing sensitive data without authorization, she explained. That’s why Google is setting clear guidelines and developing toolkits for safe deployment, including standards, she said. The company recently release a white paper, titled “Google’s Approach for Secure AI Agents.”

Both panelists highlighted the importance of transparency and user control. Chadha advised that agentic platforms must clearly communicate actions and request user approval at key decision points. “You wouldn’t want to have a system that can do this fully without a human in the loop,” Chadha said.

Regulation is also critical: “It’s too important not to regulate,” Chadha insisted, calling for robust protocols and industry standards.

SherylEstrada
sheryl.estrada@fortune.com

Leaderboard

James G. Mackey was appointed CFO of BankUnited Inc. (NYSE: BKU). Mackey will join the company as senior executive vice president, reporting to BankUnited chairman, president and CEO Rajinder P. Singh, effective Aug. 15. He will assume the role of CFO on Nov. 1. Mackey will succeed longtime CFO Leslie Lunak, who plans to retire effective Jan. 1, 2026. Most recently, Mackey served as the CFO for Wells Fargo’s consumer lending division. Previously, he was the CFO for Freddie Mac and Ally Financial and was a divisional CFO for Bank of America’s corporate investments, corporate treasury and private equity divisions.

Brian Ketcham will retire from his position as SVP and CFO of Lindsay Corporation(NYSE: LNN), a global manufacturer, effective Dec. 31. Since joining Lindsay in April 2016, Ketcham has guided the company’s financial strategy. The company is launching a search for a new CFO with the assistance of an executive recruiting firm. Ketcham will serve as a consultant commencing upon his retirement and through Dec. 31, 2026.

Big Deal

Block, Inc., a fintech company, (No. 179 on the Fortune 500) officially joined the S&P 500 on Wednesday. The company, led by Jack Dorsey, replaced Hess Corp, following Chevron Corp.'s $53 billion acquisition of the energy producer.

"This is a signal that the work we've been doing for years, sometimes fast and sometimes complex, is building something durable," Amrita Ahuja, COO and CFO at Block wrote in a LinkedIn post on Wednesday. "From a CFO lens, index inclusion matters. It broadens our shareholder base and signals long-term strength and credibility to the market. It also means Block is now part of the investment portfolios of more people saving for retirement, drawing a pension, or planning for the long term."

In an announcement, the company called inclusion in the S&P 500 “a milestone that reflects the strength of our business and the work of thousands of people building tools to increase access to the economy, across our brands including Square, Cash App, Afterpay, TIDAL, Proto, and Bitkey.”

Going deeper

"Elon Musk wants more control of Tesla so activist investors can’t boot him—but not so much the board can’t fire him if he goes ‘crazy’" is a new Fortune report by Amanda Gerut.

From the report: "Tesla CEO Elon Musk held his first call with analysts since announcing last quarter he would step back from the Department of Government Efficiency, which was a precursor to his epic fallout with President Donald Trump. The electric vehicle manufacturer reported severe declines in revenue, although Musk told analysts on Wednesday he remains 'optimistic' about Tesla’s ability to grow.

Tesla reported mixed results in its second quarter financials. Revenue declined 12% year-over-year to $22.5 billion, its worst revenue performance in the past decade."